My Creative Cloud Desktop App says that apps are installed that aren't.

Important thing to note: I system restored yesterday, which removed the programs that I had installed the day before.
After my earlier discussion received no answer, I searched for more solutions and found one from only two weeks ago that now suggested that the OOBE folder I was renaming was not the correct one. I should go into Program Files/Common Files/Adobe and rename the OOBE folder there to OOBE_old. While I'm searching for this I'm on the phone with a customer service representative I annoyingly cannot remember the name of who is asking for remote control of my computer, which I am loathe to give him, obviously. So I tell him that I'm in the process of executing this solution which he says is fine. So, I execute the solution and finally, the Creative Cloud Desktop App does not launch with a blank screen! It actually asks for my username and password! I enter it and get to the normal page where it has the list of installed apps etc. Except, there is no trace of those installed apps on my computer, indeed, the Creative Cloud Files folder is empty. They are not in my list of installed programs. Because, of course, they were removed yesterday by the System Restore. But, it now does not give me the option to reinstall it. I tell the customer service representative this. Then, the customer service representative hangs up on me. Hangs up on me.
I still don't have a solution, and the man who could have given me one clearly did not deign to do so. Is he representative of your customer service?
I more care about this problem, to be perfectly honest.

For the benefit of anyone who experiences the same problems as me, this is what I did to solve it:
I executed the Adobe CleanerTool to wipe Creative Cloud. Then I executed it again to wipe all evidence of Creative Cloud apps. Now! It works! No thanks to the customer service.

Similar Messages

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  • When I open Muse, I get a message that a new update is available.  When I hit install it just closes and nothing happens.  Then I got a message  I needed Adobe Creative Cloud App to resolve the issue.  I downloaded a copy of Creative Cloud desktop but it

    When I open Muse, I get a message that a new update is available.  When I hit install it just closes and nothing happens.  Then I got a message  I needed Adobe Creative Cloud App to resolve the issue.  I downloaded a copy of Creative Cloud desktop but it says that my Muse is up to date.  It was last updated in May but you have a new update today and it will not update.  I thought maybe I am not suppose to have the Creative Cloud update because all I have is the individual app Muse and the photography program.  So I uninstalled the CC desktop.  Then when I open Muse it says I need the CC desktop to help with the update.  So I get stopped either way.  Now I also had a Pre-Release Muse on my computer and I don't know if that complicated things.  Please advise.

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    I am a recent subscriber to the Creative Cloud Photographers Program, which includes three programs: Photoshop, Bridge, and Lightroom.  When I launch the CC Desktop app, the "Installed Apps" section lists three programs:  Photoshop CC, Photoshop CC (2014), and Bridge.  Lightroom appears under "Find New Apps" with a button that says "Install."  But Lightroom is already installed!  Why doesn't the CC desktop app list Lightroom under "Installed Apps" and why doesn't the button say "update?"  I am hesitant to press "Install" unless I am assured that it is safe to do so.
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    @John T Smith
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  • I have downloaded the creative cloud desktop app, but the app tab says 'download error', download creative cloud. HOW CAN I FIX THIS

    I am using a mac
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    Make sure that your Language settings are the same between the apps and the Application Manager.  i.e.  Both English North American or English International.  (I had the same problem, and that fixed it.)

  • How can I tell the Creative Cloud Desktop app that an app no longer exists?

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    delete opm.db in ~/Library/Application Support/Adobe/OOBE. This one was new to me, but didn’t help.
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  • Every time I try to update the creative cloud desktop I lose my taskbar etc - have to restart windows explorer to get that back, but I cannot update the desktop app

    Every time I launch the creative cloud desktop app it says I need to update.  When I follow the prompts to update I lose my taskbar, etc on my windows 7 machine.  I then have to restart windows explorer to get the desktop back, but the app still now says I have to update.  Circular problem - please help.

    Repeated updates http://helpx.adobe.com/creative-cloud/kb/updates-repeatedly-applied-cc.html
    or
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • My Creative Cloud desktop don't show my apps actualization or download, how i fix this? The message says "Download error"

    My Creative Cloud desktop don't show my apps actualization or download, how i fix this

    Hi Eduardo Vieira,
    Please refer to the threads below where this issue has been fixed:
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    2. https://forums.adobe.com/thread/1156604
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  • Just bought Creative Cloud single-app membership for After Effects (one-year) but I am unnable to download creative cloud on my latpot - message says "creative cloud desktop failed to install error code 1"

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    Error Code 1: "Failed to install" | Creative Cloud Desktop : https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html

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