My daughter forgot her itouch passcode. itunes will not let me restore because it says i have no internet connection, when i do. we cannot get into the device and it is useless. help!
My daughter forgot the passcode for her ipod touch device. She is completely locked out. I tried plugging into our computer and itunes and clicking restore. I keep getting a pop up saying itunes cannot restore because I am not connected to the internet. My internet connection is fine! Please help! She has only had this decive since Christmas and it is useless!
Restore the iPod from the computer to which the iPod is synced. For information and instructions, see:
http://support.apple.com/kb/ht1212
If that will not work, you'll need to put the iPod into Recovery Mode and then try the Restore again:
http://support.apple.com/kb/ht1808
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question.
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Try this:
Placing your device into recovery (DFU-Device Firmware Upgrade) mode:
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If you have a problem getting into recovery mode then try: RecBoot: Easy Way to Put iPhone into Recovery Mode.
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If You Are Locked Out Or Have Forgotten Your Passcode or Just Need to Restore Your Device
1. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. iOS- Understanding passcodes
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Try downloading the songs from a different device. If you are doing it from your iOS device, try form your computer.
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