My daughter locked her ipod and cant get back in. We talked to a tec over the phone and gave them the serial number but she said it was not the right one.

My daughter locked her ipod and cant get back in. We talked to a tec over the phone and gave them the serial number but she said it was not the right one.

your going to have to put the ipod into recovery mode and restore the device. Unfortunatly you will lose all the info on the device after the restore but if you have a backup for the device in itunes you will be able to get all the info back if no backup is on itunes all info will be lost you can find the backups on in itunes under the   edit>
preferences>devices and check for the backup
to put the ipod into recovery mode disconnect the ipod from the computer
power down the ipod
press and hold the home button than plug the device in and the itunes should give a message that states
itunes has detected an ipod in recovery mode and must first be restored before it can be used
than click the restore option in the summary page and issue resolved

Similar Messages

  • TS1702 my daughter lock her ipod and don't remember the password, how do i get to reset?

    my daughter lock her ipod and don't remember the password, how do i get to reset?

    Connect the iOS device to your computer and restore via iTunes. Place the iOS device in Recovery Mode if necessary to allow the restore.
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • My daughter locked her Ipod touch and it states Ipod is disabled connect to Itunes.  When I connect to Itunes it states unlock with passcode.  Any suggestions on how to fix this

    My daughter locked her Ipod touch and it states Ipod is disabled connect to Itunes.  When I connect to Itunes it states unlock with passcode.  Any suggestions on how to fix this

    iPhone and iPod touch: Unable to update or restore
    iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen

  • My daughter locked her ipod how do i disable it

    my daughter locked her ipod touch how do i restore it we cant remember password

    If you can't remember the Passcode, you need to restore the device from the computer it was last synced with by placing the device in recovery mode > > iOS: Unable to update or restore
    If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present.

  • HT1766 after connecting ipod to computer, my daughter locked her ipod, when I click on devises the restore is not highlighted.  what do I do now.

    My daughter locked her ipod, connected to computer logged on itunes, selected devises, but under restore it isn't highlighted  now what

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen
    If recovery mode does not work try DFU mode.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • I deleted my itunes and cant get back my songs, anny one help?

    i deleted my itunes and cant get back my songs, anny one help?

    See Recover your iTunes library from your iPod or iOS device if you have one, otherwise see HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store.
    tt2

  • My daughter locked her ipod. I tryed to re set it, but it failed. The screan is just black. What do i do now

    My daughter locked her ipod. I tried to reset it, but it failed. The Screen is black and will not turn on.

    First try a Reset  ( No Data will be Lost )
    Press and hold the Sleep/Wake button and the Home button at the same time for at least Ten seconds... (But can take Longer)... until the Apple logo appears. Release the Buttons
    If no joy... Try a Restore...
    1: Connect the device to Your computer and open iTunes.
    2: If the device appears in iTunes, select and click Restore on the Summary pane.
    3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
    From Here
    http://support.apple.com/kb/TS3281
    Note on Recovery Mode.
    You may need to try this More than Once... Be sure to Follow ALL the Steps...
    Once you have Recovered your Device...
    Re-Sync your Content or Restore from the most Recent Backup...
    Restore from Backup  >  http://support.apple.com/kb/ht1766

  • My last computer crashed and my new computer doesn't have a disk drive. I downloaded the CS package, put in my serial number,but during install is is still requiring a disk. What do I do?

    My last computer crashed and my new computer doesn't have a disk drive. I downloaded the CS package, put in my serial number,but during install is is still requiring a disk. What do I do?

    is your cs6 a upgrade?
    if so, after entering your cs6 serial number you will be prompted to select the qualifying product from a dropdown.  select the product you own and enter its serial number.
    after entering each serial number at the correct time installation will proceed.
    if no, what files (names and extensions) did you download and what are the file sizes shown on your hd?

  • My last computer crashed and my new computer doesn't have a disk drive. I downloaded the CS6 package, put in my serial number, but during install it is still requiring a disk. What do I do?

    My last computer crashed and my new computer doesn't have a disk drive. I downloaded the CS6 package, put in my serial number, but during install it is still requiring a disk. What do I do?

    Thread moved from the Adobe Captivate forums.

  • I started downloading a movie but then realized it was not the english version. How do I correct and then download the right version?

    I started downloading a movie from ITunes but then realized it was not the English version. I stopped the download. How do I return/cancel and instead download the English version? Thanks.

    Are you sure there is an English language version available?
    You'll just have to continue with the download and then delete the movie.
    Technically all sales are final.  You can ask Apple for a refund but they aren't obligated.
    How to report an issue with your iTunes Store purchase - http://support.apple.com/kb/HT1933 - working through iTunes application and iTunes Store interface.
    iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html

  • I run windows on my mac for school. went into windows and cant get back to mac. how would i get back to the mac i love

    i run windows on my mac for school. went into windows and now cant get back to the mac i love please help

    Windows on Intel Macs
    There are presently several alternatives for running Windows on Intel Macs.
    1. Install the Apple Boot Camp software.  Purchase Windows XP w/Service Pak2, Vista, or Windows 7.  Follow instructions in the Boot Camp documentation on installation of Boot Camp, creating Driver CD, and installing Windows.  Boot Camp enables you to boot the computer into OS X or Windows.
    2. Parallels Desktop for Mac and Windows XP, Vista Business, Vista Ultimate, or Windows 7.  Parallels is software virtualization that enables running Windows concurrently with OS X.
    3. VM Fusionand Windows XP, Vista Business, Vista Ultimate, or Windows 7.  VM Fusion is software virtualization that enables running Windows concurrently with OS X.
    4. CrossOver which enables running many Windows applications without having to install Windows.  The Windows applications can run concurrently with OS X.
    5. VirtualBox is a new Open Source freeware virtual machine such as VM Fusion and Parallels that was developed by Solaris.  It is not as fully developed for the Mac as Parallels and VM Fusion.
    Note that Parallels and VM Fusion can also run other operating systems such as Linux, Unix, OS/2, Solaris, etc.  There are performance differences between dual-boot systems and virtualization.  The latter tend to be a little slower (not much) and do not provide the video performance of the dual-boot system. See MacTech.com's Virtualization Benchmarking for comparisons of Boot Camp, Parallels, and VM Fusion. Boot Camp is only available with Leopard or Snow Leopard. Except for Crossover and a couple of similar alternatives like DarWine you must have a valid installer disc for Windows.
    You must also have an internal optical drive for installing Windows. Windows cannot be installed from an external optical drive.

  • HELP! HAVE SOMEHOW ACCESSED IPOD 'HARD DRIVE' and CANT GET BACK TO MY MUSIC

    I just turned my ipod on, and instead of the usual menu, it came up with a BLACK AND WHITE SCREEN, and OPTIONS SUCH AS 'RESET,' 'ACCESSORIZE TEST' and 'SLEEP' (as well as a few others) panicing, I kept pressing buttons to try to get myself out of this, (it directed me to press menu to cancel) only somehow I have got myself into the 'accessorize test' and it now says
    Please plug FW
    LCD ID : 1
    FWPWR : 0
    I have no idea what has happened, but the closest thing that it seems to be like is when you access the set up system menu of a computer...I am very scared that I will have lost my music etc, and I was wondering IF ANYONE OUT THERE has any idea what I have done and what I can do to solve the problem...any advice will be MUCH appreciated!
    Thanks!
    ?   Windows XP  

    You accessed the DIAGNOSTIC iPod feature....
    You will want to push the MENU plus the ENTER buttons at the same time...that will reset your device to "normal mode"
    regards
    dochidalgo

  • I was updating my laptop and now have a kernal error and cannot get anything to reinstall or start up properly.  I believe that I had a power outage when my mac air was in the middle of a software update and now I am stuck

    I have kernal error after power outage in the middle of updating mac air
    a software update and now I am stuck

    You didn't have enough battery power left when performing the update, and it died? That's bad.
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    Reinstalling OS X does not erase your user accounts or data.
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    Remote Install OS X:
    http://support.apple.com/kb/HT2129

  • HT4864 I upgraded my iCloud capacity AFTER I already had my email shut down.  Now all inbound email rejects and senders get a notice that my email is "over quota."  Apple support requires a serial number, but this is about iCloud and I do not have a Mac.

    I upgraded my storage AFTER I received an email that my iCloud email will be shut off until I was no longer over capacity.  I can now send emails, but when anyone sends me an email it rejects and they receive a message that I am "over quota."

    If you have an iCloud account it must have been created on a Mac or iOS device.  Provide the serial number of that device in order to reach Apple support.

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     I went in to my settings and worked and worked with it to no avail. So I decided to delete that account and try to re-add it. Forget it. I have worked for 2 days now or more and tried everything under the sun. I am not a computer geek but I am no dummy to them either. It always says server is not working or something like that. I have become so fed up with computer technology lately that I want to take my laptop, tablet and all of it and throw it against a brick wall. Why has everything become so complicated? I thought computer technology was improving. Not! Also, every single update rim had done has taken from my battery. When I first got it I could read on kobo for hours with no change in battery status hardly. After each update my battery got weaker and weaker until now I am lucky if I get an hour out of it on anything online and a good 2 hours reading, maybe. I loved it when I first got it, but it gets worse and worse. Help! I have a bellsouth email acct. and I used the info from my laptop and it gets and sends my mail just fine and has for forever. I just don't know what is up with it. And it would be so wonderful to have access to other readers besides just kobo. I tried to put some pdf books on it a few days ago and I could not get them to show up on my adobe reader for anything. I have others on there and some of them did and some didn't. Ugggh!  What is up RIM with our tablets?

    Why start a new and very similar thread to your other one which you have not responded to (have you read the replies?)
    I suggest that no response is made to this duplicate thread. 

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