My daughter's ipod nano shows up in "devices" when I plug it in...but it disappears. Right away it says it needs to update, but then after extracting the files it comes back and says that it can't be updated because it can't be unmounted. help?!

When in DFU mode and connected to the computer iTunes does not say anything but iTunes will see the iPod and you can restore the iPod via iTunes. When in recovery mode and you connect, iTunes will say it found an iPod in recovery mode.

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HT203425 the recent update for IPhoto (9.5.1) will not install on my Air. The error message comes back and says there is a problem with the App store. Please try later. This has gone on for several days. The update installed fine on my IMac.

I have tried installing from the App sotre updates and also the softwarre updates - I receive the same message.

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select
/var/log ▹ install.log
from the hierarchical list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

I had no problem connecting to my network and now all of a sudden I can't connect. Instead of prompting me for a password it comes back and says unable to join the network ("name") and then the option is Dismiss. Anyone else have that problem?

I had no problem connecting to my network and now all of a sudden I can't connect my iPad. Instead of prompting me for a password it comes back and says unable to join the network ("name") and then the option is Dismiss. Anyone else have that problem? I've gone thru all my settings and can't seem to find a way to log into my network. Don't get the option to put in my password. It just give me the name of my network and option of dismiss instead of password.

1. Turn router off for 30 seconds and on again
2. Settings>General>Reset>Reset Network Settings

I left my ipod alone for a second on the bed i come back and i click the on button it wont turn on anymore and its fully charge what should i do?

i left my ipod alone for a second on the bed i come back and i click the on button it wont turn on anymore and its fully charge what should i do?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

HT5293 Have a older MacBook Air want to install Mountain lion but every time I try it comes back and says you cant down load on this coumputer. Why apple support said i could after they got my Serial Number. HELP

How do I install Moutain Lion Apple support said I could after they got my serial number. but evry time i try it comes back and say's cant download on this computer.

Check that your computer is compatible with Mountain Lion/Mavericks.
To check the model number hold down the option/alt key, go to the Apple menu and select System Information.
MacBook Air (Late 2008 or newer) model number 2,1 or higher

Mail keeps resetting when I close it. I delete an account and tell my notes not to show in the mailbox but each time I close the mail program or restart the computer the mail account comes back and the preferances reset.

I delete an account and tell my notes not to show in the mailbox but each time I close the mail program or restart the computer the mail account comes back and the preferances reset.
I have deleted preferances. I deleted the account using the - sign in system preferances. I make the account inactive, close mail and relaunch and it is active. I have using the email and installed a new ssd system drive. I was able to change some of the mail program settings but then it just quit letting me change and save them. When I delete it in the mail program, it asks it I want to remove it for good, I say yes.

See:
*http://kb.mozillazine.org/Preferences_not_saved
*https://support.mozilla.org/kb/Preferences+are+not+saved
Start Firefox in [[Safe Mode]] to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode

TS1717 When trying to purchase a song, itunes comes back and says my ID has been disabled. I am signed in and I get emails.

When trying to purchase a song, itunes comes back and says my ID has been disabled. I am signed in and I get their emails.

It is very hard to contact live help unless you have Apple Care:
http://www.apple.com/support/contact/
Just to make sure you've followed the Express Lane this way (Account Management):
You're having a problem with your account, not the iPhone, so email via the Express Lane may be your only contact, sorry.

My iphones and ipods no longer show up as devices when I plug into my computer to use itunes

Does anyone know why my iPhone and iPod no longer show up as devices when I plug into my computer to use iTunes?

Hi jacquelinex,
Welcome to the Apple Support Communities!
If your devices are not showing up in iTunes I suggest your read over and follow the troubleshooting steps in the attached article.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Have a great day,
Joe

HT1351 I just bought a new ipad and it doesn't show under my devices when I plug it in. I was already set up with my ipod touch. I just want to have access to my apps and music that are already in my itunes. How do I find my ipad and sync it?

I just purchased an ipad. When I plug it in to my computer it won't show under devices in itunes. I already have itunes set up for my ipod touch. I just want to share the music etc thats already there with both devices. How do I get my computer to recognize that the ipad is there?

The latest model requires iTunes 10.7 or higher. Check iTunes to make sure you're running a compatible version. If so, see:
iOS device not recognized in iTunes for Mac
iOS device not recognized in iTunes for Windows

Just downloaded an album, will let me play some songs, but others are asking for me to authorize my computer. When I enter Use ID and password, comes back and says computer is already authorized. Why will it let me play some songs and not others?

Has anyone downloaded an album from iTunes Store, once downloaded, will let you play some songs, but others is asking you to authorize your computer. When I go through those steps, it tells me that the computer is already authorized, but still will not let me play certain songs??

If just some of the tracks on the album are giving you that message, that suggests that those tracks are damaged.
If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

Sometimes I lose my browser box on Firefox and I have to go to another browser and then after a few weeks it come back When it is lost google search and my email works fine but there is no browser box

The above describes my question- otherwise I love firefox > Iuse it on a mac

#Click '''Help '''| '''Restart With Add-ons Disabled'''. 
#In the menu which appears, checkmark "''Reset Toolbars and Controls''". 
#Then click the button called "''Make Changes and Restart''".

My IPod 4th doesnt not turn on when i plug in to charge it its still wont turn on i need help and the screen is black help please!!

ok last night i was ok and nothing happend to my ipod but, when in the morning just to cheack the time its off and i didntturn off the ipod so i thought if it out of battery ill charge it. then when i plug it in to an outlet it still wont turn on please help i tried everything how turn it on and such it still wont turn on help!!! Please!!!

Try here:
iOS: Not responding or does not turn on
If not successful then time for an appointment at the Genius Bar of an Apple store.

Y is it when I try to buy something it comes back and says cannot connect to the iTunes Store but in my email the purchase went throw

WHat can I do to fix it

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

HT201209 I have a gift card and the system keeps coming back and saying it is invalid

I have a gift card and when I enter the code (numberous times) it says invalid?

If you mean can't access the email account to which your iTunes account reset email is sent to (you are using http://iforgot.apple.com to try to reset it ?) then you will need to contact Support in your country to get the password reset : http://support.apple.com/kb/HT5699

Under OS X 10.8 and Bento 4.1.1: During work on "Sales Funnel" Bento crashed and i'm not able to start it again (after restarting the intro-frame comes up and it crashes again)

the problem indicates an error in "Sales Funnel" (a predefinded table - downloadable from Bento-portal) : How can i start Bento without attaching "Sales Funnel")?

That crash appears to be casued by the Facebook plug-in.
Create a new account (systempreferences -> accounts or Users & Groups on 10.7 and 10.8), make a new Library in that account, import some shots and see if the problem is repeated there. If it is, then a re-install of the app might be indicated. If it's not, then it's likely the app is okay and the problem is something in the main account.

My daughter's ipod nano shows up in "devices" when I plug it in...but it disappears. Right away it says it needs to update, but then after extracting the files it comes back and says that it can't be updated because it can't be unmounted. help?!

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