My daughters ipad mini is frozen and will not swipe.  I have reset and the restored to factory settings

my daughter ipad mini is frozen.  it will not let me swipe.  I have rebooted and then restored to factory settings but I am still unable to swipe.
She has had problems with this ipad in the past and told at the reading store, by a pretty rude guy that we needed to buy a new one as it kept switching off.  it is only 14 months old and I do not ant to buy a new one if it will only last for this short time.   it has been working pretty much ok for the last month since our trip to the store but now it has totally frozen
please can someone help me as I can not afford to buy another

If you have restored the device as new, not from a backup and it is still malfunctioning, then you have a hardware problem. The warranty on the device is one year, but if you take it to the Genius Bar of the nearest Apple Store or Authorized Apple Service provider and it is determined there is a hardware fault, then you may qualify for an out of warranty replacement, which is at a reduced price, depending on your location. http://www.apple.com/support/ipad/repair/other/

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