My desktop was stolen and my laptop hard drive failed, now I cannot activate cs5 on a new computer, what are my options?
Someone robbed my apartment and made off with my imac. I filed a report with the police and insurance bought me a new one. Around the same time the laptop I use crashed. I has installed cs5 on both of these computers. I was able to activate cs5 on my new desktop, I'm guessing because I backed up my account on an external hard drive, but since the laptop crashed and was fixed I'm unable to activate cs5 again (the message claims I've activated cs5 on too many computers).The hard drive in the laptop was replaced. How can I reinstall cs5 on my laptop?
You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues involving inaccessible machines.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/
Similar Messages
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After replacing a failed hard drive with new one I inadvertently created a different account name(home/user) than the one in the Time Machine backup. Now I cannot restore the photos in iPhoto. What are my options?
The best thing to do would be to start over. Use Setup Assistant this time.
Boot into Recovery, launch Disk Utility, and erase the startup volume. This operation will destroy all data on the volume. Quit Disk Utility and install OS X. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade, so make a note of those before you begin.
When you reboot, you'll be prompted to go through the initial setup process. That’s when you transfer the data from one of your backups. For a walkthrough, see here:
Using Setup Assistant
Don't transfer the Guest account, if it was enabled on the old system.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication. -
I'm wondering if I can, or should, upgrade to 10.8 Mountain Lion????? Or, should I switch to Safari? There is not much stored on my computer except for usually about 500 pictures.
Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard — Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
Snow Leopard General Requirements
1. Mac computer with an Intel processor
2. 1GB of memory
3. 5GB of available disk space
4. DVD drive for installation
5. Some features require a compatible Internet service provider;
fees may apply.
6. Some features require Apple’s iCloud services; fees and
terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service — this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
Lion System Requirements
1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
or Xeon processor
2. 2GB of memory
3. OS X v10.6.6 or later (v10.6.8 recommended)
4. 7GB of available space
5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
OS X Mountain Lion — System Requirements
Macs that can be upgraded to OS X Mountain Lion
1. iMac (Mid 2007 or newer) — Model Identifier 7,1 or later
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) —
Model Identifier 5,1 or later
3. MacBook Pro (Mid/Late 2007 or newer) — Model Identifier 3,1 or later
4. MacBook Air (Late 2008 or newer) — Model Identifier 2,1 or later
5. Mac mini (Early 2009 or newer) — Model Identifier 3,1 or later
6. Mac Pro (Early 2008 or newer) — Model Identifier 3,1 or later
7. Xserve (Early 2009) — Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
See App Compatibility Table — RoaringApps.
For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion. -
I have had my laptop stolen, and am trying to up load my music from my iphone to a new computer but how do i do it with out loosing everything?
See this support article:
http://support.apple.com/kb/HT1848
You can also download most of your content again from the iTunes Store:
http://support.apple.com/kb/ht2519
For content not purchased from the iTunes Store, check out this post from Zevoneer for some iPod/iPhone media recovery options:
http://discussions.apple.com/thread.jspa?messageID=10570955#10570955
Regards. -
My iphone was stolen and i need to wipe it out but i do not have access to itunes what do it do?
my iphone was stolen and i need to wipe it out but i do not have access to itunes what do it do?
Open www.icloud.com
Enter Your Apple ID and Passoword
Open Find my iPhone And select your device and pick an action.
1 Play alert
2 Lock phone
3 Earse Phone -
I have IPAD 1 and I would like to sharing the screen to monitor TV (video,photo,app). What are the options?
Unfortunately you do not have any options, the iPad one cannot be used for mirroring.
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I have recently had to reimage my computer and installed a new hard drive - I had apple deauthorize all of my computers however now that I have installed Itunes everytime I hook up any of my "I" products it says that it cannot sync them because they are already attached to another Itunes LIbrary - The library was the one that was on my computer which had the Hard Drive crash so it does not exist anymore- Any thought on what I need to do? I am about to come unglued with all of this hubub! - Thanks for the help
It has always been very basic to always maintain a backup copy of your computer for just this occasion.
Use your backup copy to put everything back. -
Ive lost iphotots and iweb after hard drive failed help
Hi my hard drive failed yesterday and I took it to the apple store who confirmed it had failed. They advised I should purchase a new one, provided me the specs and fit it myself. I've now clearly done that because I'm writing this
However I've reloaded everything back on but i've noticed my iphoto and iweb are missing!!! I really need these apps, I cant remember how I put them on the machine, be it disc or download but clearly ive paid for these app.
Please please help me I really need these apps as I have current workload dependant on having these appsiPhoto is included with the iLife apps and can be downloaded from the Mac App store or if your Mac is slightly older and came with an earlier version of OS X then Mt Lion then those apps are on the second system install discs that came with your system (Which I suspect it is an older Mac as iWeb is no longer included in the iLife suit of programs).
So dig out your original system discs and use the one marked Applications to reinstall those apps. Then update them from software update.
If for some reason they won't install on Mt Lion then you will need to wipe the drive, Re-Install the original OS X version and the iLife apps then upgrade back to Mt Lion.
EDIT, NOTE: To the OP and DS store.
iWEB Still works on ML as long as it is updated to the newest version. If the Applications disc is new enough it will even install on Mt Lion. -
I used a Disc Warrior repair disc to rebuild by G4 Power Mac hard drive. It wouldn't
startup using the disc and the C key so I selected the Warrior as my startup disc, started up, repaired the disc and now I can't get the computer to startup on it's hard drive. It will only startup on the repair disc. What do I do to get back to normal?Press the Option key at startup and select the hard disk.
(60933) -
Hard drive failed, can't deactivate prior CS5 download and can't activate on new computer.
I am unable to activate my CS5 suite due to the second activation being on a machine where the hard drive failed. I need to get Adobe to clear that older activation which would allow the new activation to work when you I try it again. But I can't get anyone at Adobe to get this done. How should I proceed.
Hi nkottler,
Welcome to the Community!
Contact our Adobe support and they will help you with the activation, check your options here: http://www.adobe.com/support/download-install/supportinfo/
Thanks!
Ankit -
Hard drive failed, now I need to re-purchase iTune's library
My father's hard drive failed and now his iTune's library is gone. I have two questions.
1. How can I buy a list of songs from the iTune's music store? I want to avoid re-purchasing individual songs and albums; it will take forever.
2. Is there a valid way to recover the songs that are on his iPod nano? This is only a partrial solution if it can get done.
Thank you in advance for any insight.If he still has the library on his Nano, hope is not lost. There are programs that will allow you to copy from the iPod. I've heard of Yamipod and iPodRip. You could Google those and give it a try. Not sure if they work on Nano, but I would think so.
Diane Wordsmith -
Hard Drive Failed - How to get Blog/iWeb back to new hard drive?
Our hard drive failed and none of the data is recoverable. I have a new hard drive and want to do a new post on our blog, but am worried it will delete our old blog (hence all our pix etc too) if I publish from this empty new blog. How do I get the old blog back on our computer from the iDisk I guess? Any help would be great cuz I have no clue what I'm doing!
Same problem with our gallery and iPhoto. How to get those pix back in iPhoto apart from downloading them from the site?For future reference:
_iWeb ’08: Backing up your Domain file_
_Backing up your iPhoto library_
How to back up MobileMe data
Paragraph 2.3 of this FAQ page gives some tips on how to use published files, graphics, photos, etc., to help rebuild your iWeb site from scratch:
http://iwebfaq.org/site/iWebBackupretrieve.html -
my hard drive blew and no, it wasn't recently backed up properly. i have gotten everything back except Notes. i have up to date Notes on my iphone 5s. how do i get those up-to-date notes from my iphone to my laptop?
burgundybrazil wrote:
My question is, is there any way to retrieve that voice memo lost during the update if it wasn't backed up?
No. It's gone. And you can ignore the spamvertisements that are sure to pop up touting data recovery software. The only thing they are going to recover is your money... straight into their own pockets. -
I have copied all of my CD's, probably over 100, on to my iMac, through iTunes and now am considering buying a new iMac. Would like to be able to transfer what's in my music library w/o having to recopy all of the CD's. Any thoughts? Can I do it throught the iCloud or do I need to buy and external storage device?
Thanks BrendaWhen you buy your new iMac you will be able to have the installation process transfer all your applications, data (including music, pictures, documents, etc) and settings to your new computer. In the past that was done via Firewire. I'm not entirely sure of the process with the new iMacs that don't have firewire. I think it can be done via ethernet and probably via tha thunderbolt cord using a firewire adapter but you'll want to check that out.
With the your new computer properly connected to your old computer, the initial booting of the new computer will include the ability to move everything over.
If for some reason you don't want to do that (smart if you have some horrible software issue that is causing problems) you can connect your old computer to the new one and start it in Target Disk mode where it will be seen as a hard drive. You can then manually copy over all your music and import that into iTunes (and any other data you want).
Somebody here will surely point you to directions for connecting an older iMac with no Thunderbolt to a newer iMac with no Firewire. -
I have a new computer. My old Mac had my playlist synced to an external hard drive. (I have an IPod Classic) The playlists will not come up in ITunes now. As I recall, I had to do something with properties but that is all I remember. Does anyone have any suggestions on how to syn the library playlists tofrom the external hard drive to the computer? Thank you
chevalierdurufle wrote:
My itunes library used to be on a PC - but shortly before the PC went to PC heaven I transferred the library onto an external hard drive
You mean you transferred the media, not the library...
Now I have a laptop - but I can't get itunes to pick up the library location
The library location is in your /Music/ oflder.
Your media files (not yet in your new iTunes library ) is on the external drive.
I have changed in advance preferences, but the library does not display.
Because you have not yet added anything to your library.
Quit iTunes.
On the external, create a new folder named My iTunes library (or something).
Hold Shift and launch iTunes.
Select Choose library... and select My iTunes library on the external.
Go into Windows Explorer and move all the media files on the external into /My iTunes Llibrary/iTunes media/Automatically add to iTunes/ folder.
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