My device does not appear in the iTunes window.  Instead a separate window opens so I cannot sync

My device does not appear in the iTunes window.  Instead a separate window opens so I cannot sync my device.  I have tried with both my iPad, my iPod and my iPhone.  In each case a separate window opens showing that it is fully connected to the computer, but it does not open in iTunes. 
I have followed previous instructions to stop then start the device manager.  I have even uninstalled then reinstalled iTunes, but no luck.  Can someone help??

Hello Linda Lev,
It sounds like Windows recognizes that your devices are conneted, but iTunes does not. I recommend the troubleshooting from the article named:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Thank you for using Apple Support Communities.
Take care,
Sterling

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