My DVD drive doesn't work. It stopped working after I upgrade to the new OS. What can I do to fix this?, My DVD drive doesn't work. It stopped working after I upgrade to the new OS. What can I do to fix this?
Is there a way I can fix this problem without going to the store? It seems that my macbook pro was okay untl I upgraded. It doesn't read DVD nor any CD.
I've not heard of any updates that caused optical drives to fail. Best thing you can do is to make an appointment at the Apple Store. They will run diagnostics on your computer free - you only pay if you choose to have it repaired.
If it does turn out to be a bad SuperDrive and the price to replace from Apple seems high, you can always replace the drive yourself. Try OWC for listings of replaceable drives and the toolkit and instructions on how to replace the drive.
Clinton
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What can I do if my CD or DVD drive doesn't work properly in Windows 8?
QuestionWhat can I do when if my laptop CD or DVD drive doesn't work properly in Windows 8?
AnswerNote: For help with this issue in Windows 7, please see this article.
To get your CD or DVD drive working correctly, try these suggestions in the order listed.
Reinstall the Driver
Hold the Windows key and press the 'x' key to open a menu in the lower-left. In this menu, select "Device Manager." Expand "DVD/CD-ROM drives." Right-click the entry for the CD/DVD drive nested under "DVD/CD-ROM drives," then select "Uninstall." Finally, restart the computer. The computer will reinstall the drivers for the drive.
Power Cycle
Even when your laptop is off and unplugged, residual power can still be held in some components. While this is normal, clearing it can help with some hardware problems. Perform these steps to complete what’s called a power cycle.
Ensure the laptop is turned off.
Unplug the laptop's AC power cable.
Unplug all wires and peripherals. This includes CDs, DVDs, USB sticks, mice, printers, and any other accessories.
Remove the battery (if the model has a removable battery). If the model does not have a removable battery, check your user's guide to determine if you have a pinhole reset on the bottom. If you do, press this.
Hold down the power button for thirty seconds.
Reattach the battery if removed.
Connect the AC adaptor to the power socket that was confirmed to be working in the first step.
Connect the other end of the AC adaptor to your computer.
Start the computer and test the drive
Microsoft Fix-it
Your computer may exhibit one or more of the following symptoms:
Your CD or DVD drive no longer appears in Windows
Your CD or DVD drive does not read or write and is shown as disabled
The media in your CD or DVD drive cannot be read
The media cannot be written to a CD or DVD inserted into the drive
You receive an error message about your CD or DVD drive
If any of these symptoms apply to your computer, use Microsoft Fix-it troubleshooter available here.
System Restore
Try using System Restore to restore to the most restore point from before the problem arose.
How To: Understanding System Restore, Refresh, Reset, and, Recovery options in Windows 8 + Video
System Recovery
If the System Restore doesn't solve the issue, you could try a System Reset. Resetting your laptop to its original, out-of-the-box state is a great way to eliminate software as a possible cause of the problem. Note that doing a system reset will return the laptop to its default conditions, completely wiping your data. Information on how to perform a system recovery can be found in your user's guide.
For more information on performing a recovery, see the following article:
How To: Understanding System Restore, Refresh, Reset, and, Recovery options in Windows 8 + Video
Contact Customer Support
If the drive doesn't work after performing a recovery, it may be due to hardware failure. Please call customer support or seek servicing.See this Microsoft article - http://support.microsoft.com/kb/314060/en-us For ways to fix manually
and/or use the proper microsoft fixit 8.1 and 8 or the other one for Windows 7, Vista, and XP listed below.
(these are from the Microsoft article)
Resolution 2: Use the CD/DVD Fix it troubleshooter
To automatically fix common issues with CD or DVD drives, click Run now, and then follow the on-screen instructions. Windows 8.1 and Windows 8
The Automatically diagnose and fix common problems with CD or DVD drives troubleshooter may automatically fix the problem described in this article.
This troubleshooter fixes many problems. learn more
Run now
Windows 7, Windows Vista and Windows XP
The Automatically diagnose and fix common problems with CD or DVD drives troubleshooter may automatically fix the problem described in this article.
This troubleshooter fixes many problems. learn more
Run now
If your problem is not solved, try the next
S70-ABT2N22 Windows 7 Pro & 8.1Pro, C55-A5180 Windows 8.1****Click on White “Kudos” STAR to say thanks!**** -
What's Happening?? Some days after installing latest security update for 10.5.8 on G4, both inernal CD/DVD drives failed to mount disks other than a cleaning disk which mounted and was imported into iTunes. No other CD or DVD disk will mount.Is this a unique experience?
Hello Robert,
First, Safe Boot , (holding Shift key down at bootup), use Disk Utility from there to Repair Permissions, test if things work OK in Safe Mode.
Then move these files to the Desktop...
/Users/YourUserName/Library/Preferences/com.apple.finder.plist
/Users/YourUserName/Library/Preferences/com.apple.systempreferences.plist
/Users/YourUserName/Library/Preferences/com.apple.desktop.plist
/Users/YourUserName/Library/Preferences/com.apple.recentitems.plist
Reboot & test.
PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive. -
I just restored my 13" MBP i5 at the apple store to the newest version of Lion after issues with a previous Time Machine backup from Snow Leopard- this time I created a new account and just ported files and folders, and now MS Office doesn't work.
^^ that's the main problem. Here's the full history.
I bought a new 13" i5 MBP, early 2011 edition. I had an old white Macbook 2.14 ghz core2duo on Snow Leopard. I attempted to port over my time machine backup, but encountered problems in that my User was inaccessible from the new computer after the import finished, and I had to go in and change the root password, etc, and for some reason or another, I couldn't install any programs at all from that administrator's account. By "couldn't" I mean I could install them, but upon installation they would never boot. So, I took it to the apple store and did a clean install from the most up to date Lion OSX. Then, I created a brand new admin account, instead of trying to import the old one, and things seemed great. Then, I just imported my old files from the TM backup, but not any system settings, permissions, or user data. Just my Docs, pics, vids, apps, and itunes stuff.
Here's where things get weird again. I imported this stuff under the name "old", but all of these folders have a red negative sign on them, marking them as restricted. So, from my main admin account, I cannot even peruse these folders. Since I didn't import user data, I can't sign in to the "old" account to change permissions. I already tried to change the permissions from system preferences, but that didn't change anything. And now, for whatever reason, of all the apps that were imported then, MS Office is the only set of apps that does not work. When I click on it, it just says there was a problem and asks if I'd like to send a report to apple. I tried reinstalling it to no avail. I'm an English student, so i really need access to Word. Can anyone help? The Apple store is a major detour for me and would like to fix this issue myself.Most likely you have Office 2004 which are PPC-only applications and will not work in Lion. Upgrade to Office 2011. Other alternatives are:
Apple's iWork suite (Pages, Numbers, and Keynote.)
Open Office (Office 2007-like suite compatible with OS X.)
NeoOffice (similar to Open Office.)
LibreOffice (a new direction for the Open Office suite.) -
After running bootcamp, DVD drive is detected by Windows 8. But after installing drivers, no longer can detect. Device Manager shows that DVD drive is unplugged! Drivers in Bootcamp “removed” the DVD drive. I think there is an issue because I reinstalled Windows 8. If I don't install driver, then I have reduced functionality (no Apple keyboard, no sound etc), but once I install driver, I lose my DVD drive.
Hi, guys, I have had the exact same problem since the summer of 2010. Here's what I was able to find out.
Deleting upper/lower filters, running all those Fix Ya programs and other Microsoft crap is useless. This problem is most certainly has nothing to do with registry of any software on your computer. I took my HP 9620us to a couple of repair places and, they tried a lot of things and it appears that the root of this problem is a faulty motherboard connection. Of course, it costs about 400 bucks to fix it so I'm not sure I want to pay this kind of money.
Anyway, if somebody was able to fix it PLEASE post here to let us know. Again I am 99 per cent sure it's some piece of hardware in the motherboard. -
What is the temperature limit of the finger to work on iPhone touchscreen? I'm asking this, because I've noticed that when my finger gets too warm (about 104oF) the screen of my iPhone 5 doesn't recognize its touch. Thank you.
I understood. Emphasizing that this is still a guess, when you touch the screen it compares your fingerprint at that time to the one you originally recorded. The fact that the finger is warmer may have a small effect on the fingerprint making it appear different than the original colder one. Temperature differences cause things to expand and contract and that may be having an effect on the comparison. You could try recording a fingerprint after doing what you are doing and then see if it will be recognized when you do the same thing to log into the phone. I know that prior to iOS 7.1 for a few minutes after I would wash my hands the phone had difficulty recognizing the fingerprint. Don't know if it was temperature or moisture that caused the temporary change induced by the hand washing. That improved with version 7.1 I think.
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I upgraded my software to OS X version 10.9 and now my Canon MP145 scanner doesn't work, what should I do ?
Welcome to Apple Support Communities
There are two Applications folders: /Applications (in the root level of the hard drive) and ~/Applications (in your user folder).
If you have a look at the bottom part of the screenshot, you can see where Chess is stored, and it indicates that it's stored in /Applications, so you are looking for applications in the wrong folder.
Open a Finder window, go to Finder menu (on the menu bar) > Preferences > Sidebar, and mark Applications. Then, close the Preferences window and you will be able to access to the Applications folder in the Finder sidebar. Another option would be to go to View menu (on the menu bar) and type:
/Applications -
I downloaded upgrades available. The installation of those took a long time after re- initiatin the system and had to off. After this I could not get it to turn on again. Just stays in the gray screen with apple in the middle. What's wrong?
Sorry to hear of your problem, but any hardware in a computer can fail - that includes the hard drive, the logic board, etc, etc. Fortunately, it usually doesn't happen that soon; however, I've read of hard drives failing within 6 months.
So, since you did not purchase the extended Applecare Protection Plan (3 years coverage), you will need to make a decision to repair or sell it as is. I would always purchase 3 year coverage for an all in one or a laptop because repairs are expensive and at least I'd be covered for 3 years.
We can't speculate on whether there should be a recall or not; these forums are for user to user assistance with technical problems. In your case, there is nothing we can help with since you've already gotten a diagnosis. -
I have upgraded my itunes to 1.4 on my windows xp service pk 3 system and now it won't recognize my ipod and let me sync it half of the time. What can I do about this?
It's not a "Reset" (except for the Reset of the iPod and possibly powering off the computer). It's meant to be a test to see if there might be interference between connected USB devices, or if the total power draw of all connected USB devices is too high for your computer's USB bus. If it always works when the iPod is the only connected device, but only sometimes works when you connect it with other devices, it may be one of those issues. When it works, the set of connected (or active) devices is OK.
If this is the case, you can go through a process of elimination to determine which device or combination of (active) devices causes the problem. NOTE: If one of your devices is an external hard drive that gets power from the USB port, power draw may be higher if it is currently active (spinning). Also, the power draw of the iPod may be higher when it is charging its battery and/or syncing.
Or are saying that the connected USB devices does not seem to matter, but doing a computer shut down always makes the iPod connect immediately after startup, but then the problem returns later? -
FaceTime doesn't work after upgrade to ISO 6.0.1, apple support team has sent an auto reply that doesn't help .... Any suggestion will be appreciated
Hi AnaMusic,
It was working perfectly before the upgrade to ISO 6.0.1, but now I can't log in using my apple ID ... I have tried all suggestion from Tom but nothing does work. I keep getting the message "FaceTime can't log in, check your network" is nothing wrong with my network everything else works fine, I can log in into FaceTime using my IPad 2 and my apple ID.
I'm currently working in Korea, but I bought the IPad in Australia,
Regards,
Namur -
After moving my music library from my old mb to the new one, my new mb pro does not play the files evenly. It takes a break for two sec's and starts playback where it stopped. Ideas anyone?
I may have found an answer here:
http://www.ilounge.com/index.php/articles/comments/moving-your-itunes-library-to -a-new-hard-drive
They only thing I can assume is that my external hard drive was slow to start and iTunes defaulted to its old directory (see the last paragraph at the link above). However, once my external was recognized shouldn't everything have fixed itself?
Message was edited by: williamson42
Message was edited by: williamson42 -
After upgrading to Mavericks on my MacBook, I'm not able to download third party applications like Dropbox and MyCleanMac 2. After clicking the download button, the screen just turns dark and is frozen. Any idea what is happening?
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting. -
My wife has an iPhone 4, 16 GB. After upgrading to iOS 7, despite having 10 GB free, the phone says No storage available. Tried a soft reset, tried restore as well. Still not working. iCloud is switched off.
Please help.. This has become a pain.. and of course theres no way to go back to iOS 6.Make sure you have the Latest Version of iTunes (v11.1.5) Installed on your computer
iTunes free download from www.itunes.com/download
Then... Restore as New (not backup) and Re-Sync your Content.
Restoring > http://support.apple.com/kb/HT1414
SYNCING with iTunes > http://support.apple.com/kb/HT1386 -
Every time I download a new app or update an old one it doesn't work. It gives an error message saying it is unable to download the application. I have 2 choices. Retry or done. Retry doesn't work so I press done. What can I do to fix this? Someone please help!
Try using Google's DNS instead of the one your IPS is providing.
- To change on the iPod go to Settings>wifi and change the DNS to 8.8.8.8
- For the computer see:
Public DNS — Google Developers
- Did anything happen to your router right before this started? Maybe the router is blocking the port used. -
I had Adobe Acrobat Serial loaded before the hard drive crashed on my old PC. I have tried to download Acrobat 9 on my new PC, but always get the message “This is not a valid serial number”.
I had Adobe 9 Standard on the old. But what downloads from the page http://helpx.adobe.com/acrobat/kb/acrobat-8-9-product-downloads.html is Adobe 9 Pro. Perhaps this Pro version is the problem.
Anyway, can you point me to a way to install Adobe on my new PC?You can try Download Adobe CS5 Free Trials – All Direct Links without Akamai | ProDesignTools.
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my iPad mini adapter shorted...I bought a new one but since it charges very slowly and when charged to 100% it falls to 95% immediately after being unplugged...what might be the issue????
When it does that. Replug the charger and charge to 100%. Now does is stay charged when you unplug the charger.
You may need to recalibrate your battery.
Apple recommends that once a month you let the iPad fully discharge & then recharge to 100%.
How to Calibrate Your Mac, iPhone, or iPad Battery
http://www.macblend.com/how-to-calibrate-your-mac-iphone-or-ipad-battery/
Cheers, Tom
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