My dvd drive not recognized in device manager,ge​tting the yellow explanatio​n mark.

my dvd drive not recognized in device manager,getting the yellow explanation mark. Tried uninstallingdevice drive and scanning for new hardware. scanned for updates, etc. I getting no results. The laptop is a Pavilion DV5. Thanks 

Hi,
It could be that the drive has a Hardware issue, but try the following.
From the Start Menu, open All Programs, open Accessories, right click the Command Prompt and select 'Run as Administrator'.  In to the prompt type the following command and hit enter.
sfc /scannow                 ( note that there is a space between sfc and the / )
Let the process complete, then type exit and hit enter.  
Next, open Device Manager, right click the DVD drive and select Uninstall.  When this has completed, restart the notebook and let Windows rediscover the device and check.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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