My earpods are not working can I exchange them if I have a one year guarantee?

My earpods are not working. Can I exchange them if I have a one year guarantee? Please help!

You can get them replaced or repaired.

Similar Messages

  • My EarPods are not working so can I have a replacement?

    Hello, my EarPods are not working that much and everytime I put them in the headphone jack, only the right is working and the left one doesn't. Sometimes when I stand and shake a little bit of my earpods, the left one is working sometimes for a little bit. so please help and give me a replacement on these headphones I still have warranty on it.

    First verify that the problem is the headphones and not the iPod's jack.
    Try another pair of headphones. If those work then Apple will exchange the headphones at not cost if they have not been abused
    - Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar
    Otherwise:
    - Try cleaning out/blowing out the headphone jack. Try inserting/removing the plug a dozen times or so. There is a little switch in the headphone jack that disconnects the speaker when the headphone jack is inserted.
    Try the following to rule out a software problem
    - Reset the iOS device. Nothing will be lost
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset all settings
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup
    - Restore to factory settings/new iOS device.
    - Make an appointment at the Genius Bar of an Apple store. Seems you have a bad headphone jack.
    Apple Retail Store - Genius Bar

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    What do y mean by not work?
    What happens when y try to play them on yur iPod?
    What happens when yo try to play them in iTunes on yur computer?
    If you get a message what is the exact wording of the message?
    You can redownload most iTunes purchases by:
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    Some countries do not allow redownloads some kinds of media

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    I have a iPhone 5 and about a month ago my lock button stopped working. It takes me about ten tries to power it back on or to lock it. If I'm still in my one year warranty will I have to pay to get it fixed? I didn't purchase apple care though so I'm wondering if it's going to cost me to get it fixed or if it's still covered because of the one year warranty? Thank you!

    If it's due to a manufacturing defect, the warranty will cover it. If it's due to accidental damage, it'll cost to get it fixed unless it happened during an authorized repair.
    (88551)

  • I smashed my ipod 4th generation screen, it still works and i have my one year guarantee, will apple replace my screen for free?

    I still have my guarantee, could i go to a apple store to replace the screen for free?

    No, accidental damage is not covered by the warranty
    Apple will exchange your iPod for a refurbished one for $199 for 64 GB 4G and $99 for the other 4Gs. They do not fix yours.
    Apple - iPod Repair price           
    The following will void the remainder of the warranty           
    A third-party place like the following maybe less. Google for more.
    iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
    Replace the screen yourself if you are up to it
    iPod Touch Repair – iFixit

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  • Earpods are not working.

    They came with the iPhone and this is the first time I tried to use them.  Anything I can do?

    everything in the box is covered by the same warranty so yes there is
    I'm suprised how many people don't this it's always been like that with all products sold by any manufacture
    best first step is to try another headset any headset will do the headset connector called 3,5mm minijack have been using since the first walkmen in the 1980's
    next step would be to try the headset in another device
    then you can see if it's the headset which is defect or the headset connector of your phone which is defect

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    My iphone has recently been unpadated to the ios7 and I have not go panorama or any of the photo affects that are displayed in the right corner of the screen. Also my airdrop and control centre are grey not multi coloured help.?

    The Control Center is the grey panel the appears when you SWIPE UP from the bottom of the screen.
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    The Camera App has new settings at the bottom of the screen.  Tap on
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  • Just bought a pair of earpods for the shuffle 3rd gen the first the remote doesn't work so i exchanged them and these don't work either! I already checked that they are compatible and should work! Any ideas or advice?

    Hi I recently bought a pair of earpods for my 3rd Gen ipod shuffle only the remote does not work, so i exchanged them from an unhelpful member of staff from Currys who said the problem could be my device. So i just tested the new ones and the same problem again! I already checked that they are compatible so i don't understand why the remote doesn't work. Will be greatful with any advice or answers on this one. Thanks!

    Actually they are not compatible: http://store.apple.com/us/product/MD827LL/A/apple-earpods-with-remote-and-mic

  • "backspace", "g" and "h" keys are not working.

    hello,
    my laptop is HP 450 and windows 7.it is one years old. i haven't spilled anyting on it or damaed it in anyway i can think of.
    suddenly the "backspace" , "g" and " h " keys are not working. 
    please help me, because i have to complete my university assignment as soon as possible.
    tank you,
    shehara

    Hi,
    While this could be a hardware issue, it's always worth trying the following.
    Open windows Control Panel, open Device Manager, expand Keyboards, right click the entry 'Standard PS/2 Keyboard' and select Uninstall.
    Shutdown the notebook.
    Then unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter.
    Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • Some buttons on the right hand screen of my ipod are not working please help me!! what do i do, some buttons on the right hand screen of my ipod are not working please help me!! what do i do

    some buttons on the right hand of my ipod touch screen are not working? could somebody help me i have reset restored and everything has this happened to anyone else?

    If you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
    Make an appointment at the Genius Bar of an Apple store..
    Apple Retail Store - Genius Bar

  • I upgraded to the 4.3.5, and half my apps are not working. how do i get back to 4.3.3?

    i upgraded to the 4.3.5, and half my apps are not working. how do i get back to 4.3.3? all my best and regular apps are not working and i need them! so how do i down grade

    There is no legitimate (Apple supported) way to downgrad an iOS on a device.  Have you tried downloading/installing a new (free) app.  That works for many users with that problem.

  • I updated my iPad to ios 6.1 and now all my notes are gone.  Can you get them back?

    I updated my I pad to iOS 6.1 and now all my notes are gone.  Can you get them back?

    Have you tried restarting or resetting your iPad?
    Restart: Press On/Off button until the Slide to Power Off slider appears, select Slide to Power Offand, after the iPad shuts down, then press the On/Off button until the Apple logo appears.
    Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10 seconds). Ignore the "Slide to power off"
    If these do not solve the problem you can restore from a current iTunes or iCloud backup.

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