My elements 9 and 13 are giving me an unknown error message when I try to publish or share a finished project.

Question

I have a finished project that I want converted to AVI or downloaded on DVD. My elements 9 would just shut down when I attempted this so I upgraded to elements 13 in hopes this error would be fixed. In 13 I get an unknown error message and then it shuts down. I need serious help.

Answer 1

connermac8
Important. This is not Adobe. Rather user to user. So, we have no control over or insider contact with Adobe on how it deals with its products or support for them.
We are fairly successful in what we do to share our work with others. If you wish to continue here, we are glad for the opportunity to be of assistance.
If moving forward...mini test run....
1. Move your source file which you describe as AVCHD.mts to a Local Disc C location like Video.
2. Open a new project to the Expert workspace, and import that AVCHD.mts file into the project with the project's Add Media/Files and Folders. When the video is
in Project Assets, drag it to the Timeline Video Track 1 and Audio Track 1. Is there an orange line over that content or no colored line?
3. Up to this point, have you gotten any Unknown Error message(s)?
If you are OK up to this point, I will ask for more details to fine tune the project settings. What I am presently not on firm ground with is the details of what you are trying to
import. In one instance you talk about AVCHD.mts file as the source and in another instance you talk about converting a project to .avi or a burn to disc product.
I am not 100% sure if you mean video file (likeAVCHD.mts) when you write project (meaning to me project file..prel). The difference would affect the troubleshooting plan.
Please review and consider. We need to be firm on the properties of what you are trying to import and from where in order to gain success. So, that is why I do not want to take
anything for granted.
Thanks.
ATR