My EMAIL account on Apple ID site is still wrong, from 2008!

On 12 January, I was trying to FIX problems I had with my iMac Password, so I could download the latest Adobe installer - but I had no problems with passwords etc until 2 days ago. The password I've used didn't work. (I had to change it on Verizon for mail problems in Oct 2014) SO I called Support [& was disconnected 6 times!] - Here are my Problems - in order of my frustration:
1. NOW when I turn on my iMac, it does NOT go to MY computer Screen ! But rather it goes to some dumb grey screen;where I must type in MY password to get in (This happened after a second tech who said it would not remain that way; not good for me, nor my husband or daughter to have to do.) The Second call Tech went into my computer - She must have reconfigured my preferences & I can not find out how to change it back to go right to go right to my screen, without using a password to get in [which is a pain-in-a-neck when anyone here needs the computer]
2. Support (first call) had me DUMP the whole Keychain into Trash to create a NEW password. [we were disconnected half way through, but I did ask if I should empty the trash & did so - wish now I didn't - there are NO passwords nor sites, etc in Keychain, only Apple stuff.) Since that call ALL my PASSWORDS are GONE! Mail & iCloud etc. though I can get into password protected web sites?
- Both Support techs told me that "all my previous passwords would still be there - intact on the computer" - they ARE NOT!
3. So I went on line today - to check my Apple ID & iCloud info:
* First, it still has my old 2006 17" mac serial # listed, - but thee is nothing the one I'm on - "2012 mac Lion". [I downloaded & tried Maverics, but it messed up the apps I had installed & I reverted back to Lion via Time machine.] I had this same problem in 2010
* Second, & worse, it still shows an Email that I haven't used, & actually had changed in 2008 when I switched to Verizon, from a local server.
. . . When I went in to change the email & try to change / add my present email it says:
Email address is already verified for another Apple ID.
I HAVE NOT USED that old server since 2008!!! it was on my old 2006 Snow Leopard mac !
I bought this mac in june 2012 - but have been trying to figure this whole mess out since 2008, when I changed mail servers. Verizon blames Mac, Mac blames Verizon & I'm left having multiple & frequent problems with both!
Can anyone tell me
1 How to change my actual Email addy (supposedly according the the on line Manage Apple ID - I have 2 different ID's via the same Name, ID, and Email address - on line? WHY can't I combine, get rid of one, or? You'd think that when it's sent & returned, someone would notice & figure out it's wrong.
2 How to get back to getting into my screen, without that first (& superfluous - since only 3 people use it & it's a HOME computer, not a business that needs extra protections) screen?
3 Please, HOW - if you dump a whole app - keychains - into the trash & secure Empty - does the computer "retain" passwords that were just dumped?
My next step is to go to the Store folks to fix all - Call support messed me up & so far, Community forum has just said nothing above can be changed … so has Apple become more like Micro-Swift that I got rid of - so I could have My computer My way?
Anyone up for this one?

2 How to get back to getting into my screen, without that first (& superfluous - since only 3 people use it & it's a HOME computer, not a business that needs extra protections) screen?
Resetting Password
1. Shut down comp & wait a few minutes.
2. Turn on & at the same time hold down the “command” & “R” keys.
3. Next screen….. In the menu bar click on Utilities (NOT OS X UTILITIES)
4. In the drop down menu, click on Terminal.
5. In the terminal pop up small window: Type exactly—> resetpassword
Hit return key.
6. Reset password window will pop up. Follow the onscreen instructions to reset password. Make sure you select the admin account to reset the password.
7. You can ignore the “keychain” pop up windows, which is what I did. Does not affect anything.
You can do the keychain stuff at your leisure.
8. Quit out of everything & restart your computer.
9. Enter your new reset password.
Once you are back on the desktop, you can go into System Preferences>Users & Groups. Double check to make sure auto login is enabled.
Also, check out the following User Tip: Reset the user password in OS X Lion, Mountain Lion, Mavericks and Yosemite
==========================
I bought this mac in june 2012
My next step is to go to the Store folks to fix all - Call support messed me up & so far
If you have AppleCare & same is still active, suggest that you call Apple Customer Relations - 1-800-275-2273. Ask politely & firmly that you want to be transferred to Customer Relations. Tell them exactly what you stated in your post.
Be sure to tell them that you have an iMac. Why? Because, under AppleCare, iMacs qualify for HOME tech repair/support when warranted. No need to lug an iMac to a repair facility.
GOOD LUCK!

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