My email frozen, I could not shut down either I could not restart

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Opened Safari and it has an open window that says "Congratulations you are the winner for April 11th. Please select your prize and enter your email" I did not follow the link but I can't quit safari. Can't shut down either Safari stops my request

Opened Safari and it has an open window that says "Congratulations you are the winner for April 11th. Please select your prize and enter your email" I did not follow the link but I can't quit safari. Can't shut down either Safari stops my request. How do I get Safari to be normal again?

Opened Safari and it has an open window that says "Congratulations you are the winner for April 11th. Please select your prize and enter your email" I did not follow the link but I can't quit safari. Can't shut down either Safari stops my request. How do I get Safari to be normal again?

Macbook was frozen, did a hard shut down, when powered up it is stuck on a white screen with a rotating dial

macbook was frozen, did a hard shut down, when powered up it is stuck on a white screen with a rotating dial

Sounds like the 'white screen of death'.
Try rebooting your phone. Take the battery out for a few minutes then re-insert battery and see what happens. It may take some time to reboot. There have been numerous "fixs" for this problem, but until RIM come up with a definitive answer to stop it happening, then really theres nothing we can do except try some things. The battery pull has been offered on a few forums and some say it worked for them. Worth trying again.
You could always try THIS
but that seems a bit extreme, but may work if the reboot doest. Do you remove the battery whilst its still on? thats how you normally do a reboot. take batt out whilst powers on. Sorry if this doesnt help, but i know theres people all over the net that get this issue.

My email won't open or shut down on my taskbar

I have a 15 in macbook pro. My email won't open or shut down on my task bar. Therefore my macbook will not completely shutdown and I can't check my emails. What do I do?

Use Force Quit
 > Force Quit... > select Mail and force quit.

Mail app is blank. I can not see any thing but a blank page with blue lined format. It does not shut down either. It just blinks out after a few seconds and the icon is there alone on my home screen then everything goes black and my home screen comes

MY Mail app does not respond in anyway to anything. The icon shows I have over 300 emails but I have no access to them. When I tap on the Mail icon a blank white page comes up with the blue format lines. No emails, no inbox, nothing, not a single letter of the alphabet is there. Within a few seconds it blinks out and I see the icon and my home screen. Soon it just blinks out to black. I am left with the icon at the bottom center of the screen. I have no way to shut it down. I have no access to the emails (300) in my inbox. All that is happening is my memory is getting filled up with emails. I would appreciate any solution to this problem barring deleting my email set up in settings.
if I have to resort to that I will, in the meantime I am hoping for a different resolution. Thanks everyone, you are all amazing and greatly appreciated. Sincerely, Diane.

Hey There Diane,
If I'm understanding your situation, you've got an iPad running iOS 6.1.3 and the Mail app is not working. I understand you don't want to remove and re-add your email account.
The first thing I would suggest is to make sure your iPad is backed up to iCloud or iTunes.
Do you have an iMAP or a POP email account? When you go online to your email service provider's website, are you able to access the 300 emails in your inbox?
Since the Mail app is part of your iOS operating system, upgrading that software to the latest version, which is 8.1.3 may resolve this issue.
If an app you installed unexpectedly quits, stops responding, or won’t open - Apple Support
http://support.apple.com/en-us/HT201398
Try these steps if you have an unresponsive app on your iPhone, iPad, or iPod touch.
Restart the app
Close the app and open it again.Restart your device
Turn your device off and back on.Check for iOS and app updates
Make sure that you're using latest version of iOS.
Open the App Store and tap Updates.
If updates are available, tap Update All.
If asked, enter your Apple ID password.
You might need a Wi-Fi connection to update some apps.
Update the iOS software on your iPhone, iPad, and iPod touch - Apple Support
http://support.apple.com/en-us/HT204204
Update the iOS software on your iPhone, iPad, and iPod touch
Learn how to update your iOS device wirelessly or using iTunes.
iOS software updates introduce new features that let you do even more with your iPhone, iPad, or iPod touch. Be sure to keep your devices up to date so that you don't miss out on the latest features.Before you update
Back up your device to iCloud or iTunes.
If you use your device's Personal Hotspot for your computer's Internet connection, update your device wirelessly or connect your computer to another network.Update your device wirelessly
The easiest way to update your device is wirelessly, also called “over the air.” Here’s how:
Plug in your device to a power source.
Tap Settings > General > Software Update.
Tap Download and Install. Updates might download automatically while your device is connected to Wi-Fi and a power source.
Tap Install, or tap Later to install the update later. If you use a passcode, you'll need to enter it before installing the update.
If you have some free space, but not enough to update over the air, you can either update using iTunes or delete content manually from your device. Whether you use iTunes or update over the air, you'll have the same amount of free space on your device after you update.
Some iOS software updates aren't available as over-the-air updates. VPN or proxy connections might prevent your device from contacting the iOS update servers.Update your device using iTunes
If you can’t update wirelessly, or if you want to update with iTunes, follow these steps:
Install the latest version of iTunes on your computer.
Plug in your device to your computer.
In iTunes, select your device.
In the Summary pane, click Check for Update.
Click Download and Update.
If you don't have enough free space to update using iTunes, you'll need to delete content manually from your device.
Find out what to do if you get other error messages while updating your device.
Last Modified: Jan 12, 2015
Hope this helps ...
- Judy

My email opens without words then shuts down after about ten seconds. I've tried closing it, tried restarting iPad and resetting the iPad, all to no avail.

For the last three days, when I press my mail icon, it loads the blank template then closes after about ten seconds. I've tried to close and reopen it, have shut down and restarted the iPad and have reset it, but nothing has worked. I tried to use the Apple online support but was told I would have to pay £25! The iPad has not been the same since we upgraded the software as it is much slower, but the emails have not been a problem until now.

Hi Go to Settings Email Accounts Delete email account then add back again. Do this with each account that is not working. Cheers Brian

A few weeks ago I cleared the history in safari. Since that time it no longer records any new history and the "clear history" tab looks to be frozen. Have tried shutting down, nothing helps. Advice please.

A few weeks ago I cleared the history on my iPad. Since then it has not recorded any new history and the "clear history" tab looks like it is frozen in place. I have shut down the iPad several times, checked to make sure I have the latest update and read everything I can find about history. It tells me how to clear history but there is nothing that addresses what to do if it doesn't record history since the last time it was cleared. Can someone help me please? Thank you.

- Resset the iPad. Nothing is lost
Reset iPad: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Do you have Private Browings turned on in Settings>Safari?

TS3276 Hello I have a MacPro Book. When I try to open my email it doesn't open. And when I try to shut down it tells me to close out my email. But I can't even open my email so I can't shut down? What do I do?

Hello, I need help I can't shut down my Mac when I try it tells me to shut down my email. The other problem is that I can't get into my emails. What should I do?

OS X: How to quit an unresponsive application using Force Quit

When I shut down the Mac Pro, it restarts

Has anyone run into this issue with their Mac Pro? When I shut down the computer (either via the Ctrl + Option + Cmd + Eject or the Shut Down command from the Apple menu drop down), the Mac Pro will simply restart and take me back to my log-in screen.
At this point, I can hit the shut down button on the login window and it will shutdown, but this is annoying, a waste of time, and unnecessary.
I have tried performing an SMC reset, but it has not resolved this issue.
Specs: Mac Pro (2010)
3.33 GHz 6-Core
(2) 2TB Internal HDD
12GB ram
ATI 5870 graphics card (1GB)

I have noticed the exact same behaviour. It only happens when I have something plugged into one of the front USB ports (example : external HD, USB key)
Apparently the system crashes during the shut down process, and then reboots.
Unfortunately, I have not yet found a solution

Several Apps seem to just mysteriously shut down after using for a while. Same with Safari, I will be using Safari and it shuts down. Face book too. I've reset and shut down my iPad 3 and restart it, but it stills shuts down. What to do?

Several Apps seem to mysteriously shut down after using them for a while. Face Book shuts down , netflix, Safari, and other Apps. They work fine for a short while, or a long while, and then shut down and it brings me to my regular desktop screen. I've tried restarting by completely shutting down the IPad until I see the apple pic and turned it back on, but the shutdowns of apps continue. Anyone else have this issue? It generally started shortly after downloading and installing IOS 7......

Hi jennyoutwest,
Welcome to the Support Communities!
The following articles will provide some troubleshooting steps for your iPhone.
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If that does not resolve the issue, refer to page 146 in the iPhone User Guide to Reset All Settings:
iPhone User Guide for iOS 7
manuals.info.apple.com/MANUALS/1000/MA1565/en_US/iphone_user_guide.pdf
The final troubleshooting step would be to restore your device:
iTunes: Restoring iOS software
http://support.apple.com/kb/ht1414
Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition. Before restoring:
Verify that you are using the latest version of iTunes.
Back up your device.
Transfer and sync content to your computer.
Cheers,
- Judy

IPod Nano shuts down randomly and doesn't restart unless connected

This happened to me two days ago. I was working on a pool listening to a podcast, with the iPod in my pocket. I was wearing black pants and it was very hot, so I'm not sure if it's simply an issue of overheating, but what happened was while I was listening to the podcast the iPod completely shut down. I took it out of my pocket and tried to reset it holding the menu and center buttons, but the iPod wouldn't respond to this. The iPod was completely charged the night before so I'm sure this isn't an issue. I took it home and hooked it up to my computer and it worked fine. But today, it did the same thing, listening to the same podcast (TalkRadar) and wouldn't respond to the menu and center buttons again, but it responded to plugging it in to the computer. Something else happened, too, the iPod would turn on and off randomly even while connected to the computer and I would have to unplug the iPod and re-plug it back in. Does anybody have an idea of what the problem is? I want to know whether or not I should send it in for repair.

If resetting or restoring the ipod does not work, take it to an Apple Store. Let the staff examine it. If you have Apple Care, call them.

Early 2008 Mac Pro shut downs during start up and restarts to full power fans, Help!

I have searched through all the forums all day and can't find anyone with the exact same problem.
It doesn't matter if I'm booting up to Windows 7 (boot camp) or OS X.The computer will start booting... and anywhere between the "apple tone" and the login screen it will shut off all the displays, shut down the HDDs, shut down the GPU fan and spool up the main fans to 100%.
I have reset the SMC and PRAM. All the diagnostic LEDs are displaying correctly (no overheating, GPU lights on). No RAM LEDs are lit up. The white LED on the front remains lit constantly. It won't stay running long enough for me to run the diagnostic disk.
I first thought it was a GPU (Nvidia 8800) issue, but after removing it and booting up with no video card... the outcome was the same. I'm leaning towards a PSU failure, but I haven't found anything to back up my theory. I'm hoping it's not a logic board failure... I would think there would be LEDs lighting up or something more definitive.
Can anyone help?!?!

There are multiple threads and reports of issues with Icy Dock - there is one on Amazon that lines up properly.
The drive sled length of 2009-2012 Mac Pro are longer. Maybe OWC needs to be clearer.
You'e right half-way and maybe some corrupt plist or interferring process you have, or even another hardware item or cable - external - even printer drivers or something that refuses or does not like sleep. Controller card?
All around I'd have to vote for Samsung 830 model. Then Intel 520. Crucial is out with x4 now (Or is it "V"?)
SSD firmware continues to be trouble. Even May-June the SandForce firmware had major issue and reason to hold off any using theirs. Reason to see if yours needed to be updated. Someone last week with m4 found they had old firmware and needed to update it.

Iphone 4 is frozen and will not restart, reboot, restore

iphone 4 is frozen and won't shut off. the sleep and/or home buttons don't work either. Tried to restore from itunes, but because my phone has the "find iphone" function on, it won't let me (you have to turn that function off on the iphone - quite impossible when THE IPHONE IS FROZEN! Then I tried to contact support, but because I don't have the serial number (which i can find on the iphone - IF THE IPHONE WASN'T FROZEN!!!! - I can't get support. This is beyond ridiculous. Its 10:48 at night and no Apple stores are open

Not sure what you mean by the "sleep and home buttons don't work either". Have you tried holding them both down at the same time and continuing to hold them down until the Apple appears (up to 30 seconds)?
Cheers,
GB

I have downloaded photoshop elements 12 on mac. But the program keeps shutting down and i have to restart it the whole time.

I have tried deleting the program and reinstalling it but it is not working. It is really annoying since I use it for my photography business. I can not work in a program that keeps shutting down.

You must always, always use the uninstaller in the PSE 12 folder in applications. Unfortunately, you broke some stuff by moving the program that way, so now I'm afraid you have a bit more work to do. First, download and run this:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
That will not actually remove anything, but it frees things up so you can go around and manually remove stuff. After running it, you will need to scurry around your hard drive and trash all the bits you can find. Start in your username>library>preferences. To see that library, option click Go menu in the finder and it will appear below the little house for your user account. look especially for files beginning com.adobe.whatever. While you're in that library go to the saved application states folder and delete anything pertaining to PSE.
Next you need to go to the library at the top level of your hard drive>library>application support>adobe and delete all the PSE stuff in there. That library isn't exactly hidden, like the user library, but it's hard to get to. The easiest way is to go to the finder preferences>sidebar and turn on Hard Disks under Show these items in sidebar. Then the next time you open a finder window your hard drive will appear in the list on the left side of the window. Click it and the library you want for this will appear in the top level of results.
Finally, after reinstalling PSE, be sure to immediately go to editor>help>updates and update to 12.1, then repair permissions.

My iphone 5 keeps shutting down and then won't restart with buttons. Apple changed the phone and this one does it too .

My iphone 5 keeps shutting down . Then I can't restart
It . The buttons will not work unless I hold them both
Down for ages.
Apple said it was hardware and changed the phone and gold
Me to restore the phone from back up -
Now this phone is doing the same thing ?????

I am thinking the same thing -
Such a nuisance - they just changed it
And gave me reconditioned phone
Etc but this one is doing exactly the same
Not sure if its back up
But it never did it on my iphone 4 withy he
Same back up x

My email frozen, I could not shut down either I could not restart

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