My email shrunk so small that I can no longer read anything.

I am using a new laptop and am unfamiliar with what key combinations do what. I have seen my email page get larger and smaller and have no idea how I'm doing it. I thought it had to do with the mouse area, but cannot recreate it. My email screen is now so small, that I cannot read it and cannot figure out what I did. I called Toshiba, and they have assistance for Internet Explorer only. :^( HELP!!!
I also do something that causes a new internet page to open, and something that causes it to show all open pages in thumbnails. There are times when I type an email and I do something and it causes the message to be sent. WHAT AM I DOING???? I feel like an idiot!

:^( This is the person with the question - I had to log in to Internet Explorer in order to read the email and click the link to get it to post. UGH NO PHONE NUMBERS FOR CUSTOMER SUPPORT. YIKES!!! I MAY NEED A NEW BROWSER.

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