My Envy 7645 does not have the grayscale option in advanced set up to print in black and white

Hi , Welcome to the HP Forums! I see that your HP Envy 7645 does not have the grayscale option in advanced set up to print in black and white, on Windows 7. I am happy to help! It is possible, that you may only have the basic driver installed, instead of the full feature software and drivers. I would recommend to try our HP Print and Scan Doctor first, to see if ti can resolve the issue automatically. Otherwise, please try the following steps: Uninstall the software. Uninstalling the Printer Software.Clean boot the computer. How to perform a clean boot in Windows.Disable any Antivirus programs. Disable Antivirus software.Disable any firewall programs. Turn Windows Firewall on or off.Create a new user account. Managing User Accounts and Logins (Windows 7).Reinstall using the HP Printer Install Wizard for Windows. Hope this helps! “Please click the Thumbs up icon below to thank me for responding.”

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HT4623 how can i update my iphone 4 that does not have the update option in the settings?

How can i update my iphone 4 that does not have the update option in the settings?

From the article you linked, scroll down to the section "Update your device using iTunes"

I have an ipad 2 that is mounted horizontal in the wall. added the iaqualink pool control app. but the app does not have the ability to turn horizontal. is there anyway to manually turn and lock the app.??

i have an ipad 2 that is mounted horizontal in the wall. added the iaqualink pool control app. but the app does not have the ability to turn horizontal. is there anyway to manually turn and lock the app.??

Yes.
http://ipadinsight.com/ipad-basics/how-to-add-a-website-to-your-ipad-home-screen /

HT201342 unable to change e mail address to new iCloud address. When following change instructions the drop down on the SEND NEW MESSAGES ON does not have the iCloud option. ( I have mountain Lion)

attemped instructions in Mountain Lion to change my e mail address to the recommended i cloud.com address.
The drop down in the SEND NEW MESSAGES FROM does not have the i cloud e mail option.
How do I change it??

Welcome to the Apple Community.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
When you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.

HT2534 It does not have the *None* option.... Please help.

I have tried doing it straight from the phone And itunes.. But when i try to get something it will say "This Apple ID has not been used with iTunes Store. Please review your account iformation." i do it.. i go thorugh the steps, then i get to Billing information, I do NOT have a credit card and have no intention On buying anything, i've spent hours trying to find a loop hole but no luke....When i get to the payment information page there is not Payment option That states *None* So can you tell me what to do? Please Help.

Hi, I had this problem as well. Everyone kept telling me just to select the "None" option next to the credit card choices -- but I didn't HAVE a "None" option and was getting very frustrated!
It turns out that in this case, you do have to add a credit card to finish creating your Apple ID. Then as soon as it's created, you can go to "Account" at the bottom and immediately remove your credit card information. This worked for me -- my credit card was only in the system for about 15 seconds before I was able to remove it with no problem.
Hopefully this works for you as well!!

I am trying to import bookmarks from google account. Your drop down menu does not have the "import" option. How can I do this?

Your instructions for importing bookmarks/favorites are to click the top left Firefox button and select "import" to start the process. I don't have that option, there is not "import" in the drop down menu. How can I import bookmarks into Firefox?

You will still find it in the File menu in the Firefox 5 version that you are using.<br />
If Firefox 7 is has been moved to the Bookmarks Manager.
Press F10 or tap the Alt key to bring up the "Menu Bar" temporarily if the Menu Bar is hidden.
If you managed the bookmarks via the Google toolbar on the Google server then see:
* http://www.google.com/bookmarks

Boot Camp does not have the "remove" option

PLEASE DISREGARD THE QUESTION. IN CASE YOU WONDER BOOT CAMP ASSISTANT APPLICATION OFFERED ME TO REMOVE WINDOWS AFTER THE FILEVAULT DECRYPTION WAS COMPLETED AND SYSTEM REBOOT.
I was installing Windows and while at the expanding files stage I stopped the installation (don't ask me why) and then I waited for a while with the hope that I will be prompted to a "installation has been stopped" or similar screen but it did not happen. Then I had to shut down by holding down the power off button.
Now Windows appears to be installed in the opening screen as well as the Startup Disk application. However when I open the Boot Camp Assistant application, removing Windows option is not available. Instead, installing option is available.
Knowing that one should remove the bootcamp partition via the Boot Camp Assistant application rather than Disk Utility, I am now totally unsure about how I must proceed. (I know internet recovery of the OS is an option, but frankly that's my last resort).

Boot from your Windows installer disc. Reinstall Windows. After it finishes you can decide whether you wish to keep it.

I just had to reformat the external hard drive that houses my iPhoto library, then restore it from a backup. Now Time Machine is telling me my backup hard drive suddenly does not have the space to complete a backup. I also noticed when I go in to Time Mac

I just had to reformat the external hard drive that houses my iPhoto library, then restore it from a backup. Now Time Machine is telling me my backup hard drive suddenly does not have the space to complete a backup. I also noticed when I go in to Time Machine, there are only about 5 backups recorded on the ext. hard drive. There were many more before. Any idea what happened and if I have to buy a new back up hard drive?

Hallo Kieth ,
I am not quite ready to restore the full iphoto library , as I have days of work re - imputting titles,descriptions and enhancement . I hope that your suggestion works , as I use my Macbook basically to work with digital photography. Through time , I will need to delete my library to recover more disc space and I would hate to have to spend more time re - imputting titles and descriptions all over again .
Thanks for your interest and advice.
regards - Alan

I have quicktime pro and it does NOT have the screen record mode that Quicktime is suppose to have. Can I uninstall it and go back to an older version that would have screen recording? If so, how? Step by step needed. Thank you for your time.

I have quicktime pro and it does NOT have the screen record mode that Quicktime is suppose to have. Can I uninstall it and go back to an older version that would have screen recording? If so, how? Step by step needed. Thank you for your time.

Did you remove Quicktime X?
On a normal install Quicktime 7 is installed in the Utilities folder and Quicktime Pro in the main Applications folder.
You will need to reinstall OS X to get Quicktime X back if you have deleted it.
I notice yor profile says 10.5.8. Quicktime X is only available on 10.6 and above.

I have a 16GB iPhone 3GS. Tried synching my phone through iTunes (11.0.1 I think... on a 2009 Macbook Pro). Now when I connect to iTunes, it says it does not recognise the content on my phone. Is this because my phone (and laptop) are too old?

I have a 16GB iPhone 3GS. Tried synching my phone through iTunes (11.0.1 I think... on a 2009 Macbook Pro). Now when I connect to iTunes, it says it does not recognise the content on my phone. Is this because my phone (and laptop) are too old?
Also, when I tried to Restore the settings, an Error Message pops up that says " The iPhone software update server could not be contacted. The requested resource was not found.
I'm trying to free up space on my phone by removing [literally] thousands of old photos which were originally synched to the phone, because I had forgotten to uncheck the photos button when I synched it ages ago.
I have also tried synching it on my 24" iMac (running OSX Snow Leopard). But again, when I try restoring the phone through itunes, it says the file is corrupted. It sggests unplugging the device, and then plugging it in again. I have done this numerous times with no success.
I'm guessing it must be because my phone (and versions of iTunes, and OSX) are all too old.
Please can anybody help.
Cheers,
Dan_nz.

There are multiple reasons that lead to issue. You should read the troubleshooting guide to get the right solution to solve the issue: iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support

Asking the Bridge Team: Bridge "working color space" setting when one does not have the Suite?

Common sense tells me there is really no such thing as a
"working color space" in Bridge, because
Bridge is not an image editor, just a browser
Therefore, this may turn out to be a purely academic question; but that doesn't keep my curiosity from forcing me to ask it anyway. ;)
Is there a way to set the Bridge
"color settings" when one does not have the suite?
The only Adobe program I keep up to date is Photoshop, so I've never had the suite. My version of Photoshop is 11 (CS4) and I run updated
(not upgraded) versions of Adobe Acrobat 7.x, Illustrator 10.x and InDesign 2.x. Consequently, the Synchronize color settings command is not available to me.
It seems to me that Bridge is behaving like a proper color-managed browser (e.g. Firefox with color management enabled), in that it displays tagged image files correctly and assumes sRGB for untagged image files. This normally works fine.
But what if I wanted Bridge to assume my
Photoshop color working space for untagged images
so that it behaves the same as Photoshop? I'm just curious, as I deal with a minuscule, practically negligible amount of untagged files.
My reason for bringing it up now is that I don't recall this being explicitly mentioned in forum replies when users inquire about color settings in Bridge. A recent post regarding Version Cue in the Photoshop Macintosh forum got me thinking about this. Just wanting to make sure that I'm right in my assumption that
there is really no such thing as a
"working color space" in Bridge, because Bridge is not an image editor, just a browser.
Thanks in advance.

Hi Ramón,
Thanks for sharing the outcome of your tests. However, I may have found a bug/exception to Bridge's colour management policy!
It appears that CMYK EPS photoshop files are not colour managed in Adobe Bridge, even if they contain an embedded ICC profile.
I've tried every combination in the EPS 'Save As' dialogue box, so it doesn't seem to be an issue with file encoding. Also, Bridge doesn't rely on the low-res preview that is held within the EPS itself.
My guess is that Bridge is previewing the CMYK EPS with a Bridge-generated RGB image, but it's being displayed as monitor RGB (assigned) rather than colour managed (converted to monitor RGB). For most users the difference will be barely perceptible, but the problem became very noticeable when using Bridge to preview Newsprint CMYK images on a wide-gamut monitor (images that should have appeared muted really leapt off the screen!).
How do I report this to the Colour Police at Adobe?!?

SSL VPN message "This (client) machine does not have the web access privilege."

Hello!
I am trying to configure the SSL VPN (WebVPN) and I am almost done but when clicking on the URL's I configured in the bookmarks, I get the message "This (client) machine does not have the web access privilege. Please contact your SSLVPN provider for assistance." I looked through the many tutorials and guides in existence and none talks about such error and the fix for it. In fact, if I search the net for this error message I get only one match, in the Cisco website, where is say that "The client computer does not meet the security criteria of having web access functionality through the SSL VPN gateway." and as fix it gave this tip "Check the URL to the gateway or contact the administrator if it persists." So, nothing on the website about what this issue is and how to fix it. I will provide my IOS configuration and hopefully someone will spot the issue. Here it goes:
version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
hostname R1
boot-start-marker
boot-end-marker
logging message-counter syslog
no logging buffered
enable secret 5 $1$1LLX$u7aTc8XfNqPZhPVGwEF/J0
enable password xxxxxxxx
aaa new-model
aaa authentication login userAuthen local
aaa authentication login sdm_vpn_xauth_ml_1 local
aaa authorization network groupauthor local
aaa session-id common
crypto pki trustpoint TP-self-signed-1279712955
enrollment selfsigned
subject-name cn=IOS-Self-Signed-Certificate-1279712955
revocation-check none
rsakeypair TP-self-signed-1279712955
crypto pki certificate chain TP-self-signed-1279712955
certificate self-signed 01
3082023A 308201A3 A0030201 02020101 300D0609 2A864886 F70D0101 04050030
31312F30 2D060355 04031326 494F532D 53656C66 2D536967 6E65642D 43657274
69666963 6174652D 31323739 37313239 3535301E 170D3130 30333233 31313030
33375A17 0D323030 31303130 30303030 305A3031 312F302D 06035504 03132649
4F532D53 656C662D 5369676E 65642D43 65727469 66696361 74652D31 32373937
31323935 3530819F 300D0609 2A864886 F70D0101 01050003 818D0030 81890281
8100A8EF 34E3E792 36660498 9801F934 E8A41865 3599EA35 B073AC91 D7A53AF4
A4390D2F CB3DB2DE 936B28F0 A25F3CE1 6F40FD9E E79096F2 F89620E0 B31A7B34
649BBA22 AE44CB55 9F38BF0C 2F2770CF 8380C167 C17D760C 380E28E4 FF7D6874
9EFC310A 2AA60835 F1AA384F CD1A0173 19C98192 EBFBD531 24CB9203 EA9E7D54
B2C30203 010001A3 62306030 0F060355 1D130101 FF040530 030101FF 300D0603
551D1104 06300482 02523130 1F060355 1D230418 30168014 0D9D62EC DA77EAF3
11ABF64D 933633F9 2BA362DC 301D0603 551D0E04 1604140D 9D62ECDA 77EAF311
ABF64D93 3633F92B A362DC30 0D06092A 864886F7 0D010104 05000381 81006853
48ED4E3E 5721C653 D9A2547C 36E4F0CB A6764B29 9AFFD30A 1B382C8C C6FDAA55
265BCF6C 51023F5D 4AF6E177 C76C4560 57DE5259 40DE4254 E79B3E13 ABD0A78D
7E0B623A 0F2D9C01 E72EF37D 5BAB72FF 65A176A1 E3709758 0229A66B 510F9AA2
495CBB4B 2CD721A7 D6F6EB43 65538BE6 B45550D7 A80A4504 E529D092 73CD
   quit
dot11 syslog
ip source-route
ip dhcp excluded-address 192.168.0.1 192.168.0.10
ip dhcp pool myPOOL
   network 192.168.0.0 255.255.255.0
   default-router 192.168.0.1
   dns-server 87.216.1.65 87.216.1.66
ip cef
ip name-server 87.216.1.65
ip name-server 87.216.1.66
ip ddns update method mydyndnsupdate
HTTP
add http://username:[email protected]/nic/update?system=dyndns&hostname=<h>&myip=<a>
interval maximum 1 0 0 0
no ipv6 cef
multilink bundle-name authenticated
vpdn enable
vpdn-group pppoe
request-dialin
protocol pppoe
username cisco privilege 15 password 0 xxxxxxxx
crypto isakmp policy 3
encr 3des
authentication pre-share
group 2
crypto isakmp fragmentation
crypto isakmp client configuration group vpnclient
key cisco123
domain selfip.net
pool ippool
acl 110
crypto ipsec transform-set myset esp-3des esp-md5-hmac
crypto dynamic-map dynmap 10
set transform-set myset
reverse-route
crypto map clientmap client authentication list userAuthen
crypto map clientmap isakmp authorization list groupauthor
crypto map clientmap client configuration address respond
crypto map clientmap 10 ipsec-isakmp dynamic dynmap
archive
log config
hidekeys
interface Loopback0
ip address 10.11.0.1 255.255.255.0
ip nat inside
ip virtual-reassembly
interface Loopback2
description SSL VPN Website IP address
ip address 10.10.10.1 255.255.255.0
interface Loopback1
description SSL DHCP Pool Gateway Address
ip address 192.168.250.1 255.255.255.0
interface FastEthernet0
description $ES_LAN$
ip address 192.168.0.1 255.255.255.0
ip nat inside
ip virtual-reassembly
duplex auto
speed auto
interface BRI0
no ip address
encapsulation hdlc
shutdown
interface FastEthernet1
interface FastEthernet2
switchport access vlan 2
interface FastEthernet3
interface FastEthernet4
interface FastEthernet5
interface FastEthernet6
interface FastEthernet7
interface FastEthernet8
interface ATM0
no ip address
no atm ilmi-keepalive
pvc 8/35
encapsulation aal5mux ppp dialer
dialer pool-member 1
bundle-enable
dsl operating-mode auto
interface Vlan1
no ip address
interface Dialer1
ip ddns update hostname myserver.selfip.net
ip ddns update mydyndnsupdate host members.dyndns.org
ip address negotiated
ip nat outside
ip virtual-reassembly
encapsulation ppp
ip policy route-map VPN-Client
dialer pool 1
ppp chap hostname xxx
ppp chap password 0 xxxx
ppp pap sent-username xxx password 0 xxxx
crypto map clientmap
ip local pool ippool 192.168.50.100 192.168.50.200
ip local pool sslvpnpool 192.168.250.2 192.168.250.100
ip forward-protocol nd
ip route 0.0.0.0 0.0.0.0 Dialer1
ip http server
ip http authentication local
ip http secure-server
ip nat inside source static tcp 192.168.0.2 21 interface Dialer1 790
ip nat inside source static tcp 192.168.0.15 21 interface Dialer1 789
ip nat inside source list 102 interface Dialer1 overload
ip nat inside source static tcp 10.10.10.1 443 interface Dialer1 443
ip nat inside source static tcp 10.10.10.1 80 interface Dialer1 80
access-list 102 deny   ip 192.168.0.0 0.0.0.255 192.168.50.0 0.0.0.255
access-list 102 permit ip 192.168.0.0 0.0.0.255 any
access-list 110 permit ip 192.168.0.0 0.0.0.255 192.168.50.0 0.0.0.255
access-list 144 permit ip 192.168.50.0 0.0.0.255 any
route-map VPN-Client permit 10
match ip address 144
set ip next-hop 10.11.0.2
control-plane
banner motd ^C
================================================================
                UNAUTHORISED ACCESS IS PROHIBITED!!!
=================================================================
^C
line con 0
line aux 0
line vty 0 4
password mypassword
transport input telnet ssh
webvpn gateway MyGateway
ip address 10.10.10.1 port 443
http-redirect port 80
ssl trustpoint TP-self-signed-1279712955
inservice
webvpn install svc flash:/webvpn/svc_1.pkg sequence 1
webvpn install csd flash:/webvpn/sdesktop.pkg
webvpn context SecureMeContext
title "My SSL VPN Service"
secondary-color #C0C0C0
title-color #808080
ssl authenticate verify all
url-list "MyServers"
   heading "My Intranet"
   url-text "Cisco" url-value "http://192.168.0.2"
   url-text "NetGear" url-value "http://192.168.0.3"
login-message "Welcome to My VPN"
policy group MyDefaultPolicy
   url-list "MyServers"
   functions svc-enabled
   svc address-pool "sslvpnpool"
   svc keep-client-installed
default-group-policy MyDefaultPolicy
aaa authentication list userAuthen
gateway MyGateway domain testvpn
max-users 100
csd enable
inservice
end
Thank you!

Hi,
Please check SAP note:
2004579 - You cannot create a FR company from a Package
Thanks & Regards,
Nagarajan

My ipad does not have the amount of GB on the back and in the settings it says 56gb! Also there is no setting called regulatory. It is an ipad 4 retina w wifi that i got as a Christmas present. Could it be a fake? How can i tell?

My ipad does not have the amount of GB on the back and in the settings it says 56gb! Also there is no setting called regulatory. It is an ipad 4 retina w wifi that i got as a Christmas present. Could it be a fake? How can i tell?

The amount of storage that is shown on the box and in Settings are calculated differently - the package uses 1 billion bytes as a gig (i.e. decimal), whereas in Settings it's shown as the binary definition : http://support.apple.com/kb/TS2419
Also some space has been used for iOS, the built-in app and some space is lost due to formatting.

The wifi available in the building I live in requires you to accept a user agreement each time you log on (obviously Apple TV does not have the option to display a browser webpage, so is there any other way to connect my Apple TV to the wifi??

Hi guys,
I cannot get my Apple TV to connect to the only available wifi connection in my building.
Basically when I log on to it with other devices you have to type in a password (like all wifi connections) but then it opens a browser window with a user agreement that you have to accept each time you log on. Since Apple TV does not have a browser option I can't log it on.
Is there anyway around this issue???
Or is there anyway to get content from my iPad to display on my Apple TV without an Internet connection on the Apple TV???
Thanks guys!

Is there anyway around this issue???
Or is there anyway to get content from my iPad to display on my Apple TV without an Internet connection on the Apple TV???
Unfortunately not.

Cannot send email. When I click Write the window does not open properly. Does not have the "send, spelling, attach security save" line.

Cannot send email. When I click Write the window does not open properly. Does not have the "send, spelling, attach, security, save line there. Then when I click File, then Send now it will not send. A message comes up saying my SMTP server failed. Have check and everything appears to be o.k.

Hi Stephen,
What version of MS Office are you using?
Are you facing the issue similar to that mentioned here: Acrobat/Reader: Attach to Email button not working for PDFs referenced from long URLs
Open Acrobat. Use the click-path Edit - Preferences - select the Category "Email Accounts". In the dialog there is the "Add Account" drop-down. Select "Add Other". The "Add Webmail Account" dialog presents. You'll fill out the dialog's fields with Outlook.com settings. (don't forget the "Advance Settings" button)
From a look-see on the web it appears that the following are the needed settings. BUT, you'll be wanting to validate.
The Outlook.com SMTP server settings for sending outgoing messages from an email program on desktop, cell phone or mobile device are:
• Outlook.com SMTP server address: smtp.live.com
• Outlook.com SMTP user name: Your full Outlook.com email address (not an alias)
• Outlook.com SMTP password': Your Outlook.com password
• Outlook.com SMTP port: 587
• Outlook.com SMTP TLS/SSL encryption required: yes
For incoming messages from an Outlook.com account to an email program using POP, use the Windows Live Hotmail POP3 server settings.
The Outlook.com POP server settings for downloading new incoming messages to email program, cell phone or mobile device are:
• Outlook.com POP server address: pop3.live.com
• Outlook.com POP user name: Your full Outlook.com email address (not an alias)
• Outlook.com POP password: Your Outlook.com password
• Outlook.com POP port: 995
• Outlook.com POP TLS/SSL encryption required: yes
Regards,
Rave

My Envy 7645 does not have the grayscale option in advanced set up to print in black and white

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