My Family ID account problem (blocked?)

My husband made me and his mother a family aliases ID from the family pack back in 2000 (or so)
After icloud was introduced we transferred all the account to icloud so they now work seperatly but
yesterday I suddenly couldn't log in anywhere anymore! it keeps telling me my account ID or password
is incorrect that while I know exactly what they are!
I tried contacting apple but Apple Netherlands can't help me as they can't do anything icloud related
and I had to contact the US support which isn't much help as they all keep telling me I'm contacting
the wrong support and refer me to a different one who then sends me back.
Now we found out that the other family ID of his mother also doesn't work anymore! Anyone else with
this problem? I tried changing my password but it wont let me as it tells me my b-day is wrong

Welcome to the Apple community.
Have you tried the express lane for iCloud, I have posted a link below, but you may need to change your country.
https://expresslane.apple.com/GetproductgroupList.do?PRKEYS=133314

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