My Firefox crashed IMMEDIATELY upon opening it and I have read all the stuff on here and I need PLAIN english as how to FIX IT. Thank you!
I cannot get firefox to work at all even with updates and reloads. it crashes as soon as it opens
== Crash ID(s) ==
bp-392c5b2c-2de7-4d9c-96b2-149802090831
First of all you need to create an account with an email provider of your choice. Typically you'd do that via the provider's web site. Whatever provider you choose, you don't have to have another email address for that.
I don't see any reason why you shouldn't continue to use your existing freeserve.co.uk address. Since you apparently deleted the account in Thunderbird, you'd need to set it up once again.
I can't tell why this didn't work initially, most likely one of your settings wasn't correct.
Follow these instructions when setting up a new account in Thunderbird.
https://support.mozilla.org/en-US/kb/automatic-account-configuration
Similar Messages
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About every other day Firefox crashes, this is getting old boys, I have downloaded all the new updates. whats going on???? I was right in the middle of paying bills, this sucks bad!
https://support.mozilla.com/en-US/kb/Firefox+crashes#Getting_the_most_accurate_help_with_your_Firefox_crash
Type '''about:crashes''' in the URL bar and hit Enter.
Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen. -
Firefox crashes immediately upon opening though I can run it in safe mode
I recently performed a system restore which took my computer back to 2/27/11. I found that after this I was unable to open firefox, the program crashed immediately. I have been able to run it in safe mode. I tried uninstalling and reinstalling the program but it has not helped. I have windows 7 and an Acer Aspire computer.
Thanks!Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
* https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
* http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.com/kb/Firefox+crashes
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
See:
* http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
* https://support.mozilla.com/kb/Mozilla+Crash+Reporter
* https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report -
Firefox crashes immediately upon opening
I have attempted launching FireFox in "Safe Mode" though it still crashes/will not open in.
Before this it would not open at all, no crash report's, no nothing. Then I reset my computer to a prevous update version. And now it gives me a crash report.
(I have attempted uninstalling and reinstalling FireFox and it still will not open, and I am no longer getting crash reports)Hi,
You can try to clean install a fresh copy after uninstalling the present version via Windows Control Panel '''Programs and Features'''. While uninstalling make sure to choose deleting the preferences and folders. Please also see [https://support.mozilla.org/en-US/questions/916668#answer-305338 this] regarding problems with security software.
To backup important info which can be restored later, please see [https://support.mozilla.org/en-US/kb/Backing%20up%20your%20information?s=backup&r=1&e=sph&as=s this.] Some of the important files could be '''places.sqlite''' which holds the bookmarks and history, '''key3.db''' + '''signons.sqlite''' which are needed to restore the saved passwords etc.
[http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder & Files]
[https://www.mozilla.org/en-US/firefox/new/ Firefox Latest] -
Firefox crashes immediately upon opening, even in safe mode
Completely uninstalled and reinstalled twice. There's no add-ons or any extras whatsoever installed.
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
* https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
* http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.com/kb/Firefox+crashes
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
See:
* http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
* https://support.mozilla.com/kb/Mozilla+Crash+Reporter
* https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report -
Nothing I try works to fix it.
cor-el
Thank you for the prompt reply,
Here is the info you requested,
Report ID Submitted
bp-5423c94c-44e6-486c-bcf8-a33f22150425 12 minutes ago
bp-7bb1c4cc-12f2-4453-a3cf-4c9392150424 1 day ago
bp-64aeb181-dfd9-4e2c-b443-05c332150424 2 days ago
bp-a102e41f-640e-41b5-a6af-d34c42150423 2 days ago
bp-47bea6b3-4216-4fdc-aa65-4cd042150423 2 days ago
Regards
Maka -
Safari 7.0.3 crashes immediately upon opening
Upgraded to Mavericks 10.9.3 and added Safari update to 7.0.3. Safari now crashes immediately upon opening,please help.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
☞ If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
☞ Please don’t post other kinds of diagnostic report—they're very long and rarely helpful. -
Facebook app crashes immediately upon opening
For some reason, I can not open Facebook app on iPhone or iPad .it crashes and closes immediately upon opening. Any ideas?
Facebook is the app that crashes the most but others do it as well. I found out that I was having a problem because I took the phone in to a 'genius' as my batterey life seemed short. The genius plugged my phone in to some diagnostic gadget and informed me of these crashes, told me that some apps might be corrupted and that I would need to restore the phone. I wasn't properly prepared to hand it over to him right then & there so told him I'd be back once I had done a backup.
I called AppleCare to see if this restoration was something that I could do on my own as it seemed to involve corrupt apps.
Meanwhile I should state that when an app begins to act up I delete it from the phone and re-download it from the store. This seems to work for a bit.
Here is where, as an old time Mac user I begin to rant a little. I keep my Macs spic and span. What is the deal that Apple hasn't provided a utility for keeping one's iPhone 'clean'? This annoys me. I will know just how annoyed once I put my call into a genius and find out what it's going to take to get my phone running smoothly again. -
I just got my new iPhone4 set up today and it has pulled in every email that is in my desk top as being unread. Yet I have read all the emails. Still the iPhone thinks they are unread. Does anyone know how I can delete all of these emails at one time from the phone?
I have taken it back to the Apple store genius bar, but they say they don't see anything wrong. Well unless you use it all day and experience the problems when they happen, you wont see anything wrong. But there are lots wrong with it. But this would be the same store as I purchased the phone. And they backed up my old Iphone 4, but were not able to get anything to load back onto my new phone. So, I lost pretty much everything. But over time, some of my contacts have started showing up, although i am still missing over 800 of them.
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Skype crashes immediately upon opening!
I am using Skype for Windows Desktop on a Windows 7 Ultimate computer. When I open up Skype on this computer, it crashes immediately after opening, with an error message. I cannot update it as it is already up to date, and I've tried rebooting my computer, but no luck. Could someone please help me?
Solved!
Go to Solution.Please, run the DirectX diagnostics tool.
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here. -
initially it buffers for a second...suddenly message appears 'error occured..'...only youtube is having this problem..other website videos buffers fine..i have tried all the solutions you have given in the these pages...but its not working..please help me out...
Thank you for your question, we are currently investigating the cause of this and a work around. Currently there was a blocking of a number of ips in India that has had a large affect on Firefox/Youtube users.
Suggestions for troubleshooting this issue have been:
*"Clear the Cache":
Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
*"Remove Cookies" from sites causing problems:
Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
*As well as temporarily changing dns to 8.8.8.8
*Flushing the dns cache on the computer
*File may be unavailable, please try again later.
*Disable all video players from [about:addons] and see if it will play from the default HTML5 player.
Please post back with your results, it could help other users. Thank you. -
Hello iPhone is working very slow and the code error and also iTunes very slow!!pls fix it .thank you
To get rid of "pop-up ads and other crap on my computer when I am on the internet", click on Safari in the Menu bar, and select Preferences. Next select Extensions. Delete all of them. Restart Safari.
The first step in addressing the black screen is an SMC reset.
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
Excerpt from
http://support.apple.com/kb/ht39 -
On 12/19/2014 I added 20 MG of ICloud storage using my credit card. The charge is still pending and my storage has not increased. I am planning on upgrading my phone and I need to update ICloud on my phone. Thank you
This is a user-to-user support forum. You may want to report the problem using the following link: https://www.apple.com/emea/support/itunes/contact.html
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Firefox crashes immediately upon loading.
immediately upon loading. Cannot open firefox in safe mode as program crashes before I can select safemode options.
I have attempted to use system restore to return to a point at which firefox loaded with no success. I have removed firefox entirely using revo uninstall and reinstalled with the same result.Your crash report indicates that the cause may be an old version of Roboform. Update Roboform to the current version
*See --> https://addons.mozilla.org/en-US/firefox/blocked/i45
*Update to Roboform '''''<u>7.6.4</u>''''': http://www.roboform.com/support/news
*Roboform download link: http://www.roboform.com/platforms/browsers/firefox
Firefox 8.0.1 was released in response to the Roboform problem (and with a Java problem for Mac users).
*'''''Even if you update to Firefox 8.0.1, you should still update Roboform to the latest version. All Roboform versions prior to 7.6.2 have been blocklisted in Firefox.'''''
*If you update Roboform to the current version, it should not be necessary to update to Firefox 8.0.1
*Windows users are not currently being offered the update to Firefox 8.0.1 through ''Help > About Firefox > Check for Updates''. You will need to (1) download the full installer, (2) SAVE it to your hard drive, (3) when the download is complete, close Firefox (''Firefox button > Exit'' or ''File > Exit''), (4) then run the installer and install over the top of your Firefox 8.0 installation.
*Firefox 8.0.1 download link (choose your OS and Firefox interface language: https://www.mozilla.org/en-US/firefox/all.html
Also see: https://support.mozilla.com/en-US/kb/Add-ons%20are%20disabled%20after%20updating%20Firefox
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
Not related to your question, but...
You may need to update some plug-ins. Check your plug-ins and update as necessary:
*Plug-in check --> http://www.mozilla.org/en-US/plugincheck/
*Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.com/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
*Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
*Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
*Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox] -
Mac osx: Firefox crashes everytime I open it, and then asks if i want to open "firefox-bin"?
everytime i open it, it crashes, then askes if i want to open "firefox-bin"? do i open it so my firefox will work? or is something else wrong?
here is the crash report
Process: firefox-bin [53637]
Path: /Applications/Firefox.app/Contents/MacOS/firefox-bin
Identifier: org.mozilla.firefox
Version: 12.0 (12.0)
Code Type: X86 (Native)
Parent Process: launchd [151]
Interval Since Last Report: 14515969 sec
Crashes Since Last Report: 37
Per-App Interval Since Last Report: 3482691 sec
Per-App Crashes Since Last Report: 5
Date/Time: 2014-05-21 18:06:31.348 -0400
OS Version: Mac OS X 10.5.8 (9L31a)
Report Version: 6
Anonymous UUID: F7D47A75-B7CD-4A9C-BB1D-8724A36421FA
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000005
Crashed Thread: 0
Thread 0 Crashed:
0 XUL 0x02dbdc03 jpeg_simd_cpu_support + 63315
1 ??? 0xbfff9900 0 + 3221199104
Thread 1:
0 libSystem.B.dylib 0x9087a166 mach_msg_trap + 10
1 libSystem.B.dylib 0x9088195c mach_msg + 72
2 XUL 0x01c9c0fd catch_exception_raise + 2829
3 libSystem.B.dylib 0x908aaf12 thread_start + 34
Thread 2:
0 libSystem.B.dylib 0x908aa8c6 kevent + 10
Thread 3:
0 libSystem.B.dylib 0x9088134e __semwait_signal + 10
1 libSystem.B.dylib 0x908abccd pthread_cond_wait$UNIX2003 + 73
2 libnspr4.dylib 0x00052d71 PR_WaitCondVar + 241
3 XUL 0x02cbb72f NS_CycleCollectorSuspect_P + 12447
Thread 4:
0 libSystem.B.dylib 0x908c960a select$DARWIN_EXTSN + 10
1 libnspr4.dylib 0x00054939 PR_Poll + 441
2 XUL 0x01cd58df catch_exception_raise + 238319
Thread 5:
0 libSystem.B.dylib 0x9088134e __semwait_signal + 10
1 libSystem.B.dylib 0x908abccd pthread_cond_wait$UNIX2003 + 73
2 libnspr4.dylib 0x00052d71 PR_WaitCondVar + 241
Thread 6:
0 libSystem.B.dylib 0x9088134e __semwait_signal + 10
1 libSystem.B.dylib 0x908abccd pthread_cond_wait$UNIX2003 + 73
2 libnspr4.dylib 0x00052d71 PR_WaitCondVar + 241
3 XUL 0x03049b27 js::StopPCCountProfiling(JSContext*) + 8855
4 libnspr4.dylib 0x00058822 PR_JoinThread + 338
5 libSystem.B.dylib 0x908ab055 _pthread_start + 321
6 libSystem.B.dylib 0x908aaf12 thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x9088134e __semwait_signal + 10
1 libSystem.B.dylib 0x908d1908 pthread_cond_timedwait$UNIX2003 + 72
2 libnspr4.dylib 0x00051f37 PRP_NakedNotify + 183
3 libnspr4.dylib 0x00052cd7 PR_WaitCondVar + 87
4 XUL 0x0277e414 DumpJSValue + 125700
5 libSystem.B.dylib 0x908ab055 _pthread_start + 321
6 libSystem.B.dylib 0x908aaf12 thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x9088134e __semwait_signal + 10
1 libSystem.B.dylib 0x908d1908 pthread_cond_timedwait$UNIX2003 + 72
2 libnspr4.dylib 0x00051f37 PRP_NakedNotify + 183
3 libnspr4.dylib 0x00052cd7 PR_WaitCondVar + 87
4 XUL 0x02caf2b3 XRE_AddStaticComponent + 38755
Thread 9:
0 libSystem.B.dylib 0x9088134e __semwait_signal + 10
1 libSystem.B.dylib 0x908abccd pthread_cond_wait$UNIX2003 + 73
2 libnspr4.dylib 0x00052d71 PR_WaitCondVar + 241
3 libnspr4.dylib 0x00052dc9 PR_Wait + 57
4 XUL 0x02ca8fbc XRE_AddStaticComponent + 13420
Thread 10:
0 libSystem.B.dylib 0x9088134e __semwait_signal + 10
1 libSystem.B.dylib 0x908abccd pthread_cond_wait$UNIX2003 + 73
2 libnspr4.dylib 0x00052d71 PR_WaitCondVar + 241
3 libnspr4.dylib 0x00052dc9 PR_Wait + 57
4 XUL 0x02ca8fbc XRE_AddStaticComponent + 13420
Thread 11:
0 libSystem.B.dylib 0x9088134e __semwait_signal + 10
1 libSystem.B.dylib 0x908abccd pthread_cond_wait$UNIX2003 + 73
2 libnspr4.dylib 0x00052d71 PR_WaitCondVar + 241
3 libnspr4.dylib 0x00052dc9 PR_Wait + 57
4 XUL 0x02ca8fbc XRE_AddStaticComponent + 13420
Thread 12:
0 libSystem.B.dylib 0x9088134e __semwait_signal + 10
1 libSystem.B.dylib 0x908abccd pthread_cond_wait$UNIX2003 + 73
2 libnspr4.dylib 0x00052d71 PR_WaitCondVar + 241
3 XUL 0x0292e0e0 js::SecurityWrapper<js::Wrapper>::~SecurityWrapper() + 848704
4 ??? 0x0010e570 0 + 1107312
Thread 13:
0 libSystem.B.dylib 0x9088134e __semwait_signal + 10
1 libSystem.B.dylib 0x908abccd pthread_cond_wait$UNIX2003 + 73
2 libnspr4.dylib 0x00052d71 PR_WaitCondVar + 241
3 libnspr4.dylib 0x00052dc9 PR_Wait + 57
4 XUL 0x02ca8fbc XRE_AddStaticComponent + 13420
Thread 14:
0 libSystem.B.dylib 0x9088134e __semwait_signal + 10
1 libSystem.B.dylib 0x908abccd pthread_cond_wait$UNIX2003 + 73
2 libnspr4.dylib 0x00052d71 PR_WaitCondVar + 241
3 libnspr4.dylib 0x00052dc9 PR_Wait + 57
4 XUL 0x02ca8fbc XRE_AddStaticComponent + 13420
Thread 15:
0 libSystem.B.dylib 0x9088134e __semwait_signal + 10
1 libSystem.B.dylib 0x908d1908 pthread_cond_timedwait$UNIX2003 + 72
2 libnspr4.dylib 0x00051f37 PRP_NakedNotify + 183
3 libnspr4.dylib 0x00052cd7 PR_WaitCondVar + 87
Thread 16:
0 libSystem.B.dylib 0x9088134e __semwait_signal + 10
1 libSystem.B.dylib 0x908d1908 pthread_cond_timedwait$UNIX2003 + 72
2 libnspr4.dylib 0x00051f37 PRP_NakedNotify + 183
3 libnspr4.dylib 0x00052cd7 PR_WaitCondVar + 87Hello,
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. <br>
'''Note''': ''This will cause you to lose any Extensions and some Preferences.''
*Open websites will not be saved in Firefox versions lower than 25.
To Reset Firefox do the following:
'''For Firefox versions previous to 29.0:'''
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox"[[Image:Button reset]] button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
'''For Firefox 29.0 and above:'''
#Click the menu button [[Image:New Fx Menu]], click help [[Image:Help-29]] and select ''Troubleshooting Information''.
Now, a new tab containing your troubleshooting information should open.
#At the top right corner of the page, you should see a button that says "Reset Firefox"[[Image:Button reset]]. Click on it.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!
Thank you.
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