My granddaughter put the Start Up Disk in the drive inadvertently and now the drive will not eject it or start up using the HD.  I have tried all of the suggestions for opening it that appear in the manual.  Help?

My granddaughter put the Start Up Disk in the drive inadvertently and now the drive will not eject it or start up using the HD.  I have tried all of the suggestions for opening it that appear in the manual.  Help?  It is her computer, a iMac G3 or G4 with superdrive, the one with the ball shaped base.   Thank you.

It's a tray loading drive, there should be a little hole next to it, just large enough for a paper clip.  Stick the end of the paper clip in it and the tray should open.
Miriam

Similar Messages

  • Hi, I have connected my iPhone 5 to iTunes, backed it up and then started the update but there was a problem, now my phone will not work, it asks to restore factory settings which I have tried 3 times, each time it says the device has an unknown error.

    Hi, I have connected my iPhone 5 to iTunes, backed it up and then started the update but there was a problem, now my phone will not work, it asks to restore factory settings which I have tried 3 times, each time it says the device has an unknown error and the phone switches off.  Please help.

    Same thing happened with my iPhone 4S - no one is any help.  Thanks Apple for such a crappy update!  I've called Apple, they say the SIM card needs replacing, I go to my service provider they tell me nothing wrong with the SIM card - provider tells me I now need a new phone.  Sheesh!  If someone has a solution to this it would be greatly appreciated.

  • Itunes corrupted so I uninstalled, and now reinstall download will not finish loading at Starting Service

    Itunes was corrupted by an update so I uninstalled, and now reinstall download will not finish loading at "Starting Service"?

    Solving the iTunes Installation Problems in Windows
    1. Apple has posted their solution here: iTunes 11.1.4 for Windows- Unable to install or open - MSVCR80 issue.
    2. If the Apple article does not fully resolve the problem for you, then try Troubleshooting issues with iTunes for Windows updates - MSVCR80.

  • I can't get the laptop to start.  I get to the gray linen screen with a gray apple and stop.  It will not ask for log in.

    I can't get the laptop to start.  I get to the gray linen screen with a gray apple and stop.  It will not ask for log in.
    What do I do now?

    Hold the shift key at boot time, then run through this list, did you install anything recently or perform a update of some third party software? Uninstall it.
    Step by Step to fix your Mac
    Mac won't boot or "You need to restart"
    Create a data recovery, undelete boot drive

  • My logic board was replaced on my Mac and now my CS4 will not open. I re-downloaded it, gave the serial number, but it still won't open.  Now what?

    My logic board was replaced on my Mac and now my CS4 will not open. I re-downloaded it, gave the serial number, but it still won't open.  It said that the licensing had expired.  But this is not the case.  Now what?

    uninstall, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and then properly install (do not migrate, use timemachine etc) using the installation files.
    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • I just upgraded to the New OS on my Mac Book Pro and now my trackpad does not zoom in or out.  I looked at system settings on trackpad and it is set, but does not work How do I get it started?

    I just upgraded to the New OS on my Mac Book Pro and now my trackpad does not zoom in or out.  I looked at system settings on trackpad and it is set, but does not work How do I get it started?

    This is really unfortunate. I'm sorry that nothing works. I was going to mention holding down the power button and doing a force shutdown but you already did that. You might need to take it into the Apple store. I don't know if booting into safe mode would help. You would have to turn off the machine again, hit the start button and hold down the shift key after you hear the tone, but normally you would let go of the shift key when you see the apple logo and spining wheel. Maybe by holding down the shift key after you here the tone will cause the screen to come back on? The other option is to start up from the 'install disk' if your machine came with one. You would insert the disk, then shut down the computer, and hold down the C key right after hitting the start button.
    Here's the link for the safeboot
    http://support.apple.com/kb/HT1564?viewlocale=nl_nl

  • Hello,i have updated to the new 11,and now i tunes will not open,error pops up,says Data Execution Prevention,and other error we can not complete ur i tune request,unknown error 4002,i have uninstalled and reinstalled ,has been not help.

    hello,i have updated to the new 11,and now i tunes will not open,error pops up,says Data Execution Prevention,and other error we can not complete ur i tune request,unknown error 4002,i have uninstalled and reinstalled ,has been no help.

    - Try restoring on another computer.
    -  Make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • Any suggestions for a phone that fell in the toilet

    any suggestions for a phone that fell in the toilet

    Why don't you post your question in the iPhone forum. Also, no need to repeat the same question.
    Cheers,
    GB

  • How do i restore my wifi setting back to the factory settings? I have changed it somehow :/ and now my wifi will not connect. My Airport is on and showing full strength but will not connect.

    How do i restore my wifi setting back to the factory settings? I have changed it somehow :/ and now my wifi will not connect. My Airport is on and showing full strength but will not connect.

    Ok, if other devices are connecting but just not your MacBook then let's start troubleshooting the MacBook to possibly find out why.
    Please try each of the following, in order, until hopefully resolved:
    Note the following are excerpts from an OS X Daily article.
    * Turn Airport on & off – You can do this via the Airport menu bar or from the Network Preferences. This is the first thing you should try when troubleshooting Mac wireless problems.
    * Make sure Wireless/Airport card software & firmware is up to date – This is usually done just by going to the Software Update menu, if there are any updates available for your Mac or Airport, install them.
    * Delete and recreate connection – Try deleting and recreating/reestablishing the wireless connection, sometimes a setting can be corrupted and this may fix it.
    * Create a new Network Location – Similar to the above suggestion, try creating a new and different wireless network location to see if it resolves the connection problems.
    * Change DHCP auto settings to manual – sometimes there is a problem with the DHCP server, and if you manually set an IP address on the network you can be fine. Remember to set the IP to a high number so it wouldn’t interfere with other DHCP machines. As long as you have the subnet mask, router, and DNS settings configured manually as well, this shouldn’t be a problem.
    * Flush the DNS cache – Launch the Terminal and enter the following command onto one full line within the Terminal: dscacheutil -flushcache
    * Zap the PRAM – Reboot your Mac and hold Command+Option+P+R during restart until you hear another chime, let the Mac boot as usual.
    * Delete Wireless Config files – Delete com.apple.internetconfigpriv.plist and com.apple.internetconfig.plist files from ~/Library/Preferences and reboot
    * Trash your home directories SystemConfiguration – Remove all files within ~/Library/Preferences/SystemConfiguration/ and then reboot your Mac.
    * Reset your Mac’s System Management Controller (SMC) – For MacBook and MacBook Pro’s: Shutdown the MacBook/Pro, remove the battery, disconnect the power, hold the Power Key for 15 seconds. Replace the battery, reconnect power, and zap the PRAM and wait for 2 chimes before letting the keys go. Let boot as usual.

  • HT3302 My Ipod touch 8gb will not turn back on no matter what i do i have tried just the power button, the power button and home button, and connecting it to the computer and the battery wasn't close to being dead non of them work what do i do?

    My Ipod touch 8gb will not turn back on no matter what i do i have tried just the power button, the power button and home button, and connecting it to the computer and the battery wasn't close to being dead non of them work what do i do?

    Try:                           
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar

  • I updated from Snow Leorard to Moutain Lion and now my internet will not recognise  my password. All other comps use the network but my Mac upgraded Mac Mini keeps coming up with either 'timeout' or 'user or password not recognised' ...help!

    Hello all
    I upgraded from Snow Leopard to the latest Mountain Lion OS and now my Wifi will not work. When I try and insert the password to my Wifi network states either 'connection timed out' or 'password and/or user name not recognised' please help...!

    Take each of the following steps that you haven't already tried, until the problem is resolved.
    Step 1
    Restart the router. Many problems are solved that way.
    Step 2
    Change the name of the wireless network, if applicable, to eliminate any characters other than letters and digits. You do that on your router via its web page, if it's not an Apple device, or via AirPort Utility, if it is an Apple device.
    Step 3
    From the menu bar, select
     ▹ System Preferences... ▹ Network
    Click the Assist me button and select Assistant. Follow the prompts.
    Step 4
    Back up all data.
    Launch the Keychain Access application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
    Enter the name of your wireless network in the search box. You should have one or more "AirPort network password" items with that name. Make a note of the name and password, then delete all the items. Quit Keychain Access. Turn Wi-Fi off and then back on. Reconnect to the network.
    Step 5
    You may need to change other settings on the router. See the guidelines linked below:
    Recommended settings for Wi-Fi routers and access points
    Potential sources of interference
    Step 6
    Make a note of all your settings for Wi-Fi in the Network preference pane, then delete the connection from the connection list and recreate it with the same settings. You do this by clicking the plus-sign icon below the connection list, and selecting Wi-Fi as the interface in the sheet that opens. Select Join other network from the Network Name menu, then select your network. Enter the password when prompted and save it in the keychain.

  • I lost all the songs on my itunes and now my phone will not sync with out loosing all my music

    my computer hard drive crashed and i had to re download itunes and now my phone will not sync without erasing all my music

    That is correct.  The iphone will sync with one and only one computer/library at a time.  If you sync to another then it will indeed erase the current content and replace with content from the new computer/library.
    It has always been very basic to always maintain a backup copy of your computer.  Use this to put everything back.
    If for some reason you have failed to maintain a backup ( not good), then you can transfer itunes purchases from the iphone.  Without syncing:  File>Transfer Purchases
    You will also need to enter one unique contact and calendar entry in the computer .  When you first sync, you should get the option to merge.  Otherwise this data will be erased as well.
    Much easier to use your backup copy to put everything back.

  • HT1750 I tried to change the memory and now my Imac will not power on. and there are no beeps. what did I do wrong?

    I tried to change the memory and now my Imac will not power on. and there are no beeps. what did I do wrong?

    Don't know.  Could be any number of reasons.  Re-read the how to install RAM manual again for your model iMac.  Double & triple check to make sure you purchased the right RAM chips.   Make sure they are seated properly.  If you didn't hear a snap when seated, the RAM is not properly seated. 

  • My 3G connection is not working after updating to iOS 6.1. I have tried all possible solutions like resetting the network, restarting the iPad

    My 3G connection is not working after updating to iOS 6.1. I have tried all possible solutions like resetting the network , restarting iPad , ...

    The same story. No 3G after updating to 6.1.  Told my daughter temporarily not to do an update on her iPad with 6.01. We've exchanged SIMs. I inserted her SIM in my iPad - 3G appeared immediately. And my SIM in her iPad with ios 6.01 also WORKS FINE. We use the same provider - Megafon Moscow. After attempting to revert SIMs to original configuration, 3G disappeared on my iPad again. Don't know what's going on with SIM during the update to 6.1

  • HT4061 good morning! I just did a software update on my phone (finally) last night and now my phone will not come on.  All it keeps showing is the charger pointing up to a blue circle with iTunes inside and will not go any further.  Can ANYone please expl

    Good Morning,
    I just did a software update on my phone (finally) last night and now my phone will not come on.  It keeps showing the charger pointing up to a blue circle with iTunes inside and will not go any further.  Can ANYONE help me please???

    The phone is in restore mode and the picture is telling you what to do. Connect the phone, by cable, to iTunes in the computer you normally use for syncing, and retore the phone.

Maybe you are looking for