My headphones speakers and microphone are not working please help

hi i have had my hp windows 7 lap top for 2 years and never had a problme but recently my speakers and microphone are not working even if i put in my headphones i have installed new audio drivers checked my sound settings and did a restore to a date and a factory reset and still no sound ( my speakers say there working the geen bar goes up and down showing the volume but still no sound) please help me thanks

Hi,
Please use the following instructions to check and fix:
   http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01912228&cc=ad&dlc=en&lc=en&jumpid=reg_r1002_us...
Good luck.
BH
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