My HP 1315xi All in One is recognized as a printer, but I can't use it's scanning features. How do I fix this?

I have Mac OSX Mavericks installed. My printer is an HP PSC 1315xi (this is what's written on the printer) All in One printer/scanner. When I use it as a printer, it functions perfectly. When I attempt to use it as a scanner, however, it fails to work. If I press scan on the printer, the power light on the printer flashes, indicating, according to HP, a communication error. When I attempt to scan through image capture or preview, it tells me that there is no scanner detected, or simply disallows the ability to click the "import from scanner" button, depending on which I program I use. I have uninstalled and reinstalled the software a few times, but still have not reached a solution. On Apple's list of driver software, the 1310 series of HP PSC printers only has the print capability listed. Scan and Fax are not listed. This confuses me because my printer is a 1310 series, but is clearly a scanner. Is it just the case that I am unable to use my scanner as a scanner? If so, why? It's not a new scanner and it seems absurd that the software wouldn't exist which would allow me to use my HP scanner for the tasks it was built to perform. Apologies, I've been messing with it all day, and I'm frustrated with the whole situation.

The list you saw that shows what drivers are available from Apple Software Update is based on what drivers are supplied by the vendor to Apple. So it would appear that HP has not provided Apple with a scanner driver for 10.9 (known as an ICA driver), or provided an update if one was available for a previous version of OS X, so that you can scan from Image Capture.
I checked the HP web site for your model and they don't show any scanner driver or scanning software. If there was a scanner driver, you would be able to use Vuescan.
As for the Scan button not working, the following is documented by HP
Scanning to the computer from the printer control panel is not available when you scan with Preview, Image Capture, or Printer browser methods. You must use HP Scan software to scan from the printer.
But there does not appear to be any version of HP Scan software available for 10.9. So unless someone else has some workaround, it seems that you won't be able to scan with this model of HP.

Similar Messages

  • I have an external hard driver that I used to use with my old pc, but now I have a mac and I can see all of the files on it and open them, but I can't add things to it. How do I fix this?

    I use my external hard drive to store all of my music, but now I can't save anything on it with my new Mac. Is there a way that I can reformat it or something without losing everything I already have on there?

    I suggest to copy all your files in your external drive to your Macbook and reformat that external drive to Mac OS Extended Journaled or exFat.
    Once you've done that - then copy all the files back to your external drive.
    Do not format your external drive if you haven't copied whats in your external drive.  You'll lose everything.

  • HT204302 My ipod nano is not recognized in itunes on my computer, when it has in the past. How do I fix this?

    My ipod nano is not recognized in itunes on my computer, when it has in the past. How do I fix this problem?

    I would think, Twins1995, that if we are having the problem, others are as well. Hopefully, Apple will shortly issue a follow-up software release to fix the problem. Or is that just wishful thinking on my part.
    It would be helpful, if there were some kind of work-around in the interim, so we can use our devices. Pretty frustrating when you consider that all of the hardware and software is produced by Apple.

  • I just got a new nano and downloaded the most up to date itunes then I plugged it into my computer and it does not turn on at all, no charge image and my computer doesn't even recognize that there is a connection. How do I fix this?

    I just got a new nano and downloaded the most up to date itunes then I plugged it into my computer and it does not turn on at all, no charge image and my computer doesn't even recognize that there is a connection. How do I fix this?

    By calling iPod tech support while you are under warranty.  You also have 14 days to return it w/no questions asked for a replacement or your $$$ back. 

  • Hey all ,  my apple ipad 16gb wifi only  is showing a blue screen !! please help ! how do i fix this . what does it mean ? thanks in advance .

    hey all ,  my apple ipad 16gb wifi only  is showing a blue screen !! please help ! how do i fix this . what does it mean ? thanks in advance .

    Thank u verrrrrrrrrrry much FoxFifth u save my life thank u.

  • HT204406 one of my songs is not matched correctly in when I started iTunes match.  How do I fix this?

    one of my songs is not matched correctly in when I started iTunes match.  How do I fix this?

    You could try emailing iTunes support, giving them your order number, etc. or you could just take the hit and pay the 99p.  I know what I would do.

  • I have enabled all cookies, yet some sites say cookies need to be enabled for me to get access. How do I fix this?

    I have enabled all cookies, yet some sites say cookies need to be enabled for me to get access. How do I fix this?

    First check the settings and try all of the options in the [[websites say cookies are blocked]] article.
    In addition to the above, another possible cause is the file that stores cookies is corrupt, if that is the case deleting the file should fix the problem. First you need to locate your profile folder, for details of how to do that see the [[profiles]] article. Once you have opened the profile folder, close Firefox and either delete or rename cookies.sqlite, when you restart Firefox that file will be re-created.

  • When I log onto my macbook, my user account isn't showing up. All that shows up is a gray screen with only two boxes saying "Name" and "Password". How do I fix this?

    There was one time where my wi-fi wasn't connecting so I tried to turn it back on. A window popped up but I had alrdy clicked enter before I read it, but it said something like "...will change settings, is that okay...?" And then wi-fi still would not connect. So I tried restarting my computer, but when it turned on, my user account did not show up and all there was on the screen was two boxes that asked for name and password. I was the only person using my macbook so I never set up a password for it. Has anyone had this problem? How do I fix this?

    Since I'm not in front of your computer I can't tell what you see - I can only guess and give a hint. So once again, if the disk name on your Mac is "Macintosh HD", when you boot in Recovery Mode, and start up the Terminal in "Utilities" menu, and then type in the command:
        df -k
    you should see a list of "volumes" - one of which is named "/Volumes/Macintosh HD" (but yours could be anything) and in that folder there is another folder called "Users" and in that folder is the names of the home directories of the user accounts (and the names that you can enter into the login screen) that you are looking for. So if you are not familiar with using the Terminal you should say so and I can give more details. But assuming you're OK with typing in commands to theTerminal this is what I would try:
        ls -l /Volumes/Macintosh HD/Users
    and you should see something like the following (my disk name is "Yosemite" so I typed "ls -l /Volumes/Yosemite/Users")
    ML9Book:~ xxxx$ ls -l /Volumes/Yosemite/Users
    total 0
    drwxr-xr-x+  11 Guest      _guest   374 Oct 25 19:23 Guest
    drwxr-xr-x+  33 Jack       staff   1122 Oct 24 10:49 Jack
    drwxrwxrwt   13 root       wheel    442 Dec 27  2013 Shared
    drwxr-xr-x+  38 admin      staff   1292 Oct 25 16:59 admin
    drwxr-xr-x+  15 x13        staff    510 Oct 23 22:41 x13
    drwxr-xr-x+  12 514        staff    408 Oct 23 12:24 x14
    So now reboot your mac into normal mode - and you will see the login screen with the two empty boxes.
    So the above output tells me that there are 3 users - Jack, x13 and x14 (there is always a Shared user and there might or might not be a Guest user since it depends on how your setup was setup) - and these 3 are the names that I could try and enter into the login screen (in the top or first box). You can try no password, but I don't think you can create accounts without passwords, so this will likely fail. In that case you need to reboot in recovery mode and run the Terminal command again (from the Utilities menu) and do a resetpassword command. Another window will pop up and from there you select the Volume (in my case I selected the Yosemite volume - in your case you would select the "Macintosh HD" if that is what your volume name is). Then select the user account you want to reset the password from the drop-down list of user accounts (it will show you the long and short names, and the short name is what was in the listing above from the "ls -l" command), then enter the new password in the indicated box, and then enter it again in the next box, to make sure you didn't make a typo, and enter a password hint in the last box (optional). Then click the "Save" button and you will see another dialog box pop up telling you that the password was changed but not the Keychain password (hopefully you remember this one) - click the OK button then reboot back in normal mode (click on the Apple logo in the top left corner of the screen and click on Restart).
    Does this help?

  • My microsoft office programs (Home and Business 2013) all desplay error message at startup stating " non-commercial use, not licenced product". How do I fix this?

    Hi,
    Whenever I start any of my microsoft programs I get an error message stating "non-commercial use, not licenced product" and I cannot do anything in the programs. I havve the Home and Business 2013 version.
    My husband bought the office programs for his and my computer and so they are both registered to his name however my email is the login, I dont know if this is relevant.
    How do I fix this?

    Hi,
    Based on your description, several possibilities come to my mind.
    1. You mentioned your husband bought the Office Suite for you, did he purchase one product key or two? We need to confirm if the product key can be installed on multiple machines, if a product key can be only installed once and he installed it
    on his computer first, you should purchase a new product key to activate your Office.
    Since the policy differs in different areas, to confirm how many machines the product key can be installed on, let your husband ask the retailer or contact the local customer service to get the answer:
    http://support2.microsoft.com/gp/customer-service-phone-numbers/en-us
    2. Please confirm your Office version. Based on the message "non-commercial use", I found this kb:
    http://support.microsoft.com/kb/937676/
    But it's for Office Home and Student instead of Office Home and Business, we can perform the steps below to find the Microsoft Software License Terms:
    1. Start and Office program.
    2. On the File (Backstage) tab, click Account.
    3. Click About (Product name: Word, Excel etc..), in the window that opens, click
    View the Microsift Software License Terms link.
    3. If your Office is a trial version or the product key is not for the version that you are using, consider to uninstall it first, and install the appropriate version. You can probably get the installation media from your husband.
    Regards,
    Melon Chen
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs.

  • Updated iPad 2 last night.  All movies (9) on my iPad can no longer be viewed.  The movie plays but the photos and scene selection are blank. How do I fix this

    Updated iPad 2 last night.  All movies (9) on my iPad can no longer be viewed.  The movie plays but the photos and scene selection are blank. How do I fix this

    Quit the app and restart the iPad.
    In order to quit or close apps - Go to the home screen first by tapping the home button. Quit/close open apps by double tapping the home button and the task bar will appear with all of you recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner to close the apps. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
    Try the videos app again.

  • My iPod wants to play music half way through one song and then start the next one, or pick up in the next song were the first song was at.  How do I fix this?

    I've had it for the past few days that when I have a album playing it will play a song half way through and start the next one, however it still shows the first song name and the time that is on there.  I don't know weather it's just a glich in the iPod itself or if there is something wrong with it all together.   I've never had this problem up until a few days ago, and I really don't know what to do about it.

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Unsync all music and resync
    - Reset all settings      
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:                                 
    iOS: How to back up                             
    - Restore to factory settings/new iOS device.

  • IOS5 and iCloud have duplicated my contacts and iCal entries.  How to I fix this / only use one of them?, iOS5 and iCloud have duplicated my contacts and iCal entries.  How to I fix this / only use one of them?

    Since loading iOS5 and starting to sync with iCloud, I'm getting multiple contacts in my Macbook as well as on my phone. How do I get rid of one or the other? The best soultion would be to fix the error without having to delete all of the duplicates manually.  This also happens with my events and reminders in iCal.

    I had the same problem and many contacts amongst my 330 differant people were duplicated up to 3 times. What seemed to have happened is any one who was in your main addrees book and also in a list would be duplicated when icloud syncs.
    I solved it by switching off icloud on the phone. deleting all entries in my mac address book. Checking the address book was totally empty. Then manualy deleting all the duplicates on the phone. Once I was happy everything on the phone was correct I Then turning cloud back on the phone. thats synched back all entries to the mac and no problem since.
    Now when i amend/delet/add a contact it syncs acros  both devices within minutes.

  • Ever since the last update I don't have my old bookmarks, can't add new ones and can't import my HTML file. How do I fix this?

    ever since the last firefox update I don't have my old bookmarks, can't add new ones and can't add my HTML file of my bookmarks

    A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.
    *http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox

  • HT1535 All of my books on my ipad are not backing up to itunes on my computer, this is a new problem.  The backup used to capture everything.  How do I fix this?

    I have 130 books on my ipad but only 95 in itunes.  I'm running the most current version of itunes.  I used to be able to just do a backup to my computer and it would capture everything but now it's not doing it.  How do I get all of my books backed up to my itunes on my computer (windows laptop).

    Welcome to the Apple Community.
    You can't seperate your account, if you want things seperate you need to use seperate accounts.

  • MY iPOD TOUCH 4G ISNT RECOGNIZED BY ICARE RECOVERY,STELLAR PHOENIX AND A BUNCH OF OTHER RECOVERY SOFTWARE.HOW DO I FIX THIS?

    well as stated in the question over I really f'd up.I was recording my son's first steps yesterday and I accidentally deleted the files afterwards.now I have been googlig like crazy and everyone states that recovery software is the way to go.I have now downloaded a bunch of them wich no one can recognize my Ipod.need help quick please.
    Snah

    Did the programs say they work for an iPod touch or another iOS device?
    Many only work with other iPod that do not use the iOS .
    Maybe these:
    How To: Recover iPhone app data after a clean restore (OSX) | iSource
    Recover files from iPod Touch | Restore data iPod | iPod touch undelete, unformat
    iPhone Recovery Stick - recover deleted text messages & more
    However, I do not have knowledge that they work

Maybe you are looking for

  • How to change the changed by name of an equipment

    hi All, My Problem is as follows.. Xi interface send a file which will contain data to create equipments. this will also contain the user name field . The equipment created/changed by should be with this user ID. I create set of Equipments(Through BA

  • Using "XML Document from XML Schema" in JDeveloper

    Hi Experts, I have a requirement to generate XML Document from XML Schema. For this I have used "XML Document from XML Schema" feature in JDeveloper. It is found in File->New->General->XML Document form XML Schema. I have registered a schema with jde

  • What's the latest iOS for iPad ?

    I just bought an iPad and it's at iOS 3.2.2, iTunes states this is the latest version of the software. Am I mistaken to think iPad's should be on iOS 4+ ?

  • Do I have to use a login password?

    Do I have to use a login password?  If not, how can I change the setting so I'm not required to enter it each time I log on? Thanks!

  • Error : Attribute pwdaccountlockedtime is single valued users try pwdchange

    Hi, I am using OID 90220 and the OS is Solaris 9. When the users try to change their passowrds from the application they are receiving an error : Attribute pwdaccountlockedtime is single valued. When I try to modify the password from OID as orcladmin