My HP desktop computer won't print anymore to my HP Officejet Pro 8600 wireless computer

I don't know when it stopped printing. I do have to hard

Hi ncook1970,
It looks like your post was incomplete.
Please first try the HP Print and Scan Doctor.  It can find and fix a number of problems of this type.
www.hp.com/go/tools
I was an HP employee.
Please mark the post that solves your problem as "Accepted Solution"

Similar Messages

  • HP Officejet Pro 8600 Wireless - Where are the printing shortcuts?????

    HP Officejet Pro 8600 Wireless Printer
    Windows 7
    Where are the printing shortcuts?????
    I just replaced a canon printer that died that had the concept of PROFILES, so that I could setup a PROFILE for each type of printing, i.e. 4X6 photos/documents/5X7 photos.  So it was easy for our family to print, they would pick each setting.
    Now with latest driver for 8600 there are NO way to save a set of settings for a printer.   I have seen some old discussions on this but I just can't believe HP doesn't have this type of functionality in their drivers.  I don't need the ePrint and all the other bogus stuff installed with the 8600 driver, but I DO NEED the ability to save different sets of printing options so I don't have to remember, borderless or not, landscape or not, etc and keep wasting photo paper/ink/regular paper with incorrect options.
    Here is another posting with similar points -> Customers are NOT getting full print functionality.  We don't care about the extra software, it is minimal.  Full functionality includes the ability to create profiles for different printing situations so that the user can easily choose that profile (and therefore all the myriad settings for that profile).  What HP has done is give us ONE profile, essentially, and every time you want to do something different, you have to change that ONE profile.  How is that helping?
    As I said, if I want to switch from a normal printing job (e-mail, web page, etc.) which uses my ONE setting, and then want to print a 4x6 photo, I have to remember to change at least 6 different settings.  With the shortcut, I would select my "borderless photo" shortcut, and it would automatically switch paper trays, size, color, quality, you name it.  Now you force me to change that each and every time.
    If someone can explain why this is considered full functionality I would be extremely grateful.

    Hello,
    I am sorry you are having trouble with your print experience.
    I am going to make some assumptions here, which could be wrong in your case, but might help others.  Since you mention printing from Windows7 and ePrint in the same thread, can I assume you are trying to print using the HP ePrint driver for windows (www.hp.com/go/eprintsoftware) ?  The ePrint driver also comes preinstalled on all HP laptops and pcs now, so maybe you made a recent pc purchase and therefore have the ePrint driver installed?
    The goal of the ePrint windows driver currently has a lot less to do with providing the hundreds of print features and settings that the full featured, product specific print drivers provide.  The goal is to enable customers to be able to print to any recent or new HP printer through a number of different connection paths from a single installed print driver / print queue.  Once the ePrint driver is installed, printing with that driver will dynamically find direct network printers, cloud enabled printers, public print locations, direct wireless printers, etc., and create the correct print format depending on the print path taken.  If the printer is ePrint cloud enabled and has a good internet connection, the printer and the pc do not have to be in the same location.  For example, you can print from home to your printer at work.  You can send photos of the kids to your mom's printer in another state, etc.  The ePrint solution is also good for the traveling worker who just wants to send the occasional print job to the nearest network or wireless direct printer without having to find and install another print driver for each new printer.  One driver, one queue and you can print to any recent or new HP printer.
    The ePrint driver has a few important print settings that customers may want to use (copies, duplex, grayscale, etc).  More may be added over time depending on demand.
    BTW, because the ePrint driver does not have a ton of print settings to handle, the rendering of print jobs is as simple and efficient as possible and should not bog down your pc.
    If you want all the bells and whistles in the print driver experience and just want to print to a single printer you can download and install the product specific print driver from hp.com  
    I hope that helps out a few people who may be wondering what the purpose of ePrint is!!
    Good luck.
    I am an HP employee, but these are my own thoughts and suggestions

  • Printing custom sizes on HP Officejet Pro 8600 Plus from Macbook Pro

    I am having trouble setting up a Word Document (Word for Mac 2011) to print in a custom size on my HP Officejet Pro 8600 Plus.  I'm using a Macbook Pro running Yosemite.  
    I would like to print on a card stock that is 4.5 in x 13.5 in.  I have tried under Page Setup to create a custom size under Manage Custom sizes, however, I'm hitting a brick wall.  The printer gets the job but can not feed the paper.  I've also tried to set my default paper size under my System Preferences/Printers and Scanners to be this size...still not working.
    Please help!

    Hi @klinecard 
    It is important to ensure the paper size you are selecting is a supported size, and make sure the weight is supported too.
    Printer Specifications for the HP Officejet Pro 8600 e-All-in-One Series Printer Series
    Please look under paper handling.
    If your desired size and weight is supported, you might find the following helpful; Create Custom Paper Sizes in Windows 7, Windows 8, and Mac OS X
    Truthfully, since you are not getting an error message, I suspect you have correctly setup the custom size, this issue is most likely the printers inability to feed the paper you are using.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Windows 8.1 incompatab​ility with Officejet Pro 8600 wireless printer

    HP pavillion g-7 laptop running Windows 8.1. Trying to wirelessly print to HP Officejet Pro 8600. Spent and hour and a half with Al uninstalling, reinstalling updated driver (3/9/14). Also ran scan doctor from HP. Multiple resets, restarts and yada.......At the end he thanked me for my time and told me to complain to Microsoft because 8.1 would not communicate with the printer properly. Does anyone know of a fix for this? Thanks in advance.

    Hello sanpanchobob,
    Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
    I saw your post about the issues you are having with your Officejet 8600 and Windows 8.1. Although I noticed you have done the majority of troubleshooting, I would like to recommend a Level 3 or Level 4 uninstall and then an install. See below for the details.
    The OJ 8600 is compatible with Windows 8.1: Windows Compatibility Center
    1. Type %temp% in the run field and click OK.
    2. Look for, and open the folder starting with 7z (Example: 7zS2356) (if there is more than one 7z folder, try the most recent one)
    3. Open folder Util
    4. Open folder CCC
    5. Run the uninstall_ L4.bat for a non-HP PC or run the Uninstall_L3.bat for a HP PC (important)
    6. When the uninstall has completed restart the computer
    7. Install the printer: HP Printer Install Wizard for Windows
    I hope this helps!
    Take care,
    R a i n b o w 7000I work on behalf of HP
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    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Problem with Officejet Pro 8600 wireless printing

    HP Officejet Pro 8600 will no longer print wirelessly from laptop, but will from IPad and Android phone using Samsung and Google Print. Used to work fine. Unaware of any changes to settings in either printer or computer setup. Have gone thru all trouble shooting steps including rebooting computer, router, and printer. Computer is connected to internet and bluetooth is on and working. Computer finds the printer but says it's offline.  Printer settings say printer wireless is on and is connected to network but wireless light will not illuminate.
    As you can tell, I'm no expert. Experienced user, but not in wireless issues. Computer is Windows 8.1. I've read all the support info on this problem on the HP website and taken as many steps as looked appropriate (or I understood). Everything so far looks nominal except for the wireless light on the printer.
    Any thoughts?

    Well, I finally got it to work by resetting and rebooting everything, starting with the modem/router, then laptop, I-Pad, and Android phone. Wireless light on the printer doesn't seem to be an issue. My Att DSL line is spotty at best, giving the modem not much to work with. The interaction of all the elements is complex given the demands I put on them. I'm 75 and have owned so many computers and peripherals since 1982 that I've lost count of them. But they haven't gotten easier to work with. I should have taken training as a network administrator rather than real estate!

  • How do I print grayscale with an HP Officejet Pro 8600?

    I have an "HP Officejet Pro 8600 Pro e-All-in-One" printer. Can I print grayscale or black and white with it?
    I'm running OS X 10.8.2 Mountain Lion. In System Preferences for Print & Scan, I chose the driver called "HP Officejet Pro 8600" (rather than the default of "AirPrint"). In the print dialog box, under "Color Matching", I select "ColorSync" rather than "Vendor Matching" and get a list of seven ColorSync profiles as shown below, none of which are grayscale or black and white.
    Am I simply out of luck because HP hasn't provided the necessary feature?

    With the most recent batch of printer drivers, the vendors have provided their own grayscale setting rather than creating a ICC profile and adding it to the ColorSync library. So if you set Color Matching back to Vendor and then change from the Color Matching menu to one of the HP menus, maybe there is a Grayscale option available this way.
    With reference to my Canon MP990, I don't use HP so don't know the menu names, I have a Quality menu and within here is the Grayscale setting.

  • Officejet Pro 8600 Wireless Setup -Printing shows in Queue and then disappears. Not Printing

    I just received the Officejet Pro 8600 as a gift and loaded the set up software and  it on my wireless network.  When I try to print an email or a coupon, the command goes to the printer and shows in the queue. Then after several seconds, the printing queue (job) disappears without printing the document.  Does this command go through the HP ePrint function or the Network Officejet Pro 8600?  It shows the HP ePrint as being on USB.
    I've run all of the diagnostics, downloaded all of the new software, firmware and updates.  I've spend many hours trying to get the printer to print.
    Thank you for any help you can provide.
    This question was solved.
    View Solution.

    Hi @bksechols
    Welcome to the HP Support Forums.  I understand that when you send a print job to your Officejet 8600 printer that it goes to the print queue and then disappears without the print job printing.
    To better assist you, would you please provide some additional information?
    How is the printer connected (USB cable, ethernet, or wireless)?
    What operating system are you using?
    Are all print jobs failing? If yes and you are using a Windows operating system, please Try the HP Print and Scan Doctor for Windows.  The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues.
    When you send a print job are emailing the printer’s ePrint email address? If so please review The HP ePrint Print Job Did Not Print If you are sending the print job by using the print command, please review the Print Jobs from Your HP Printer are Stuck in the Print Queue document. 
    I look forward to hearing from you.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Printing Envelopes Issue with HP Officejet Pro 8600

    I have recently purchased the HP Officejet Pro 8600.  I am upgrading from the Photosmart series.  I use Windows 7 64bit operating system.  I have no error messages
    When I print a #10 envelope, the return address in the top left is partially cut off.  I can't seem to adjust the margins to allow for the return address to print.
    Additionally I would like to "save" some custom envelope sizes to accommodate my personal greeting card envelopes.  My other printer allowed for more paper sizes than this one does.
    Can anyone offer any suggestions with either of these issues?
    Darrell

    Hi there dlfant,
    Check out the post here from Travis_C. He has some steps for installing other printer drivers that should give the functionality you are looking for and hopefully address the envelope issue you are experiencing. Give his steps a shot and let us know if it works out for you.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • Can you print from the ADF with Officejet Pro 8600 (not plus) & how to print checks in correct order

    Client has Officejet Pro 8600 I(not plus) They want to print payroll checks out of QuickBooks but when they put the checks in tray 1, it pulls the check that is on the top, which happens to be the last check # in the stack.  Is there a way to print where the printer pulls from the bottom of the check stack as opposed to the top. I've looked and can't seem to find the answer. QuickBooks says we should check with HP and change something in the print drivers?
    So I thought it would fix it if they printed the checks from the ADF where I thought I could control if it pulls from the front or back of the stack. When we tried to print from the ADF, it pulled from Tray 1 and we weren't given the option to print from the ADF.   (only Tray 1 & 2...which they don't have the 2nd tray anyway) So does this model, not being the PLUS model, not allow you to print from the ADF. (only scan, copy and fax from the adf?)
    If we can't use the ADF for check printing, then how can we get the checks to print in the correct order.  Meaning, the 1st check # to print should be on the check that is on the bottom of that check stack in Tray 1.  Otherwise they have to count out the exact number of checks & place them in the tray.  Or reverse all of them which is not an efficient either! I hope this makes sense.

    Hi @kceacct ,
    I see that you would like to know how to print out the checks in order. I will do my best to help you.
    The ADF can be used for copying, scanning and faxing.
    From the print driver you can only select the tray that you want to print from.
    Changing Print Settings in Windows 8.
    You would have to load the checks in order from top to bottom in the paper tray, since the printer just pulls the paper in from the top of the stack of paper.
    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Printing from Iphone4 to hp officejet pro 8600

    I am trying to print from my iphone4 to my hp officejet pro 8600 tried forwarding the email onto the printer using the printers email but the iphone4 comes back saying "a copy has been placed in your Outbox.  The recipient was rejected by the server.
    Any help with this would be greatly appreciated.
    thanks
    Jo

    Hi Jo-Winch  I hope you are doing well and welcome to the HP forum
    If I understand correclty.
    You are regiter to Eprint.
    you already have an e-mail assigned to the printer
    You are trying to send a print job thru that email and is giving the error that you describe
    If that is the case then check if the email's sender (probably you) included a signature included in the email.  If thatis the case  Removed and try again.
    Let me know if I can be of any further assistance. I will do my best to help you.
    Hope this helps;
    RobertoR   
    And Remember. . .
    You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

  • Officejet Pro 8600 wireless print option with Mac OSX Snow Leopard?

    Hi My 'old' 8600 printer died and I purchased a new one. I did not set up wireless communication with the old printer but am interested in doing so with this new one, or at least having that option.
    I'm running Mac OS X 10.6.8  Snow Leopard. The installation CD that came with the new printer says it's for OS X v10.6, Lion or Mountain Lion. Is it compatible with my system?
    Thanks!

    Hello KelliMK, and welcome to the HP Forums, I hope you enjoy your experience!
    I see you are looking into compatibility information.  The Officejet Pro 8600 is compatible with Mac OS X 10.6.  The software disc should allow the full install without issue. 
    As for the wireless setup, I would recommend following this document on HP Officejet Pro 8600 All-in-One Printer Series - Installing the Printer Software on a Wireless or W...
    Please let me know if you have any questions.  Thanks for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • HP Officejet PRO 8600 wireless printer

    I bought the above printer thinking, because it reads on package for (Windows XP. Vista, 7)...well I have the dinosaur Windows XP, and the only computer I can print from is my HP laptop.  What gives?  If I had known that I was NOT going to be able to print from the dinosaur desktop, I probably wouldn't have purchased it.  I'm no computer geek, but I can install software and this is not what I expected.  Is there something I am missing?  Help? Anyone? Thx

    Hi,
    Does your Windows XP machine use wireless ? Is it on the same network with the laptop ?
    Regards.
    BH
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  • Can't print all docs to HP OfficeJet Pro 8600 Premium

    I just bought the 8600. I can print Word, Excel and PDF documents from my HP HDX 16-1140US notebook just fine. The notebook runs Windows Vista and the network connection is wireless. 
    I also have a Dell Inspiron 530 desktop that was upgraded from Windows XP to Windows 7 about three months ago. It's connected to the network via Ethernet. The only documents it will print come from Word. When I try to print from Excel or Adobe I get a message that there's no network connection. I used to be able to print everything despite the upgrade to Win7.
    I installed the printer on both machines using the HP DVD. Due to problems with our phone lines that our wiring guys need to address, I haven't installed the fax yet on either computer. 
    Our service provider for phone and Internet is u-Verse. They just installed a Motorola NVG589 modem/router a few days ago to replace a 2Wire that got fried in a power outage. (It's probably not a surprise to you then that our wiring guys need to get involved too...)
    I'm slowly remembering to turn the printer on before I send a print job, so I check the power button first when I get a "network disconnected" message. (I'm just not used to the power-saving functions of the 8600 yet; I had a 6500n for nearly five years.)
    I hope this is enough background to help you tech-types help me. Thanks a million!

    Hi,
    I see that you are having some issues when attempting to print.
    Are you able to access the EWS page using the IP address assigned to the printer. http://192.x.x.x. If you are able to access that I assume your network is fine.
    Have you tried to reinstall the HP SW. I suggest you reinstall the software. Please ensure to uninstall before reinstalling again. You can also get the latest SW from HP Support site at http://www.hp.com/
    While I am an HP employee, I am not a expert on all our products. If I offer advice, I'm not speaking for HP on how to solve an issue, but I'll do my personal best to help you. Was your question answered? Mark it as an Accepted Solution! See a great post? Give it a Kudos! 

  • EPrint Apps, printing Preference​s on an HP Officejet Pro 8600 wireless prntr

    I have a fabulous HP Officejet 8600 series wireless printer that is connected to my home network.  It works beautifully and efficiently!  So far, I've had no issues or problems with it, except for one little tweak that I would prefer to adjust if it is at all possible.  Can I set the print preferences so that when my Apps are printed (either as a scheduled app, or printed directly from the screen on the printer itself) so that they will print on BOTH SIDES OF THE PAPER???  And/or in DRAFT setting, with print on both sides, and with multiple pages per sheet??  I like to use these settings as often as possible to save on paper and ink and the like.   I usually only use the optimal print preferences when its time to produce an essay for school or a flyer or something like that.  If anyone can assist me, I would really appreciate it!!  And... I hope that my question makes sense ;D!!!  Thank you!! Jenni 

    Hi Jenni welcome to the forum
    As I  was checking on the properties and cannot find a way to accomplish this. I will do more research and reach out to some peers if I find someway to do this, if I find a way, I will let you know right away.  Jenni  this will be a good suggestion to make and comming from a from a valued customer HP will put a lot of weight on it. If at any time you need or want to  to get the latest information on the latest news in regards Eprint visit Eprint News.
    Hope this answer your question;
    RobertoR.
    You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

  • Problems printing envelopes on an HP Officejet Pro 8500 Wireless

    I have had this printer for over a year and have lived in frustration with the primitive and really disfunctional way it tries to print envelopes.  The left or right side placement of a flap up number 10 envelope gets misaligned as it is pulled through for printing and on many occasions jams and tears.  The center position is the only position that will work, but not flawlessly as the envelope also misaligns as it is pulled through.  It often takes two or three tries before i can get an evenly or straight printed envelope.  I am puzzled as to how HP would engineer a product for small business use that has such a dysfunctional envelope printing system. I am otherwise not displeased with the product for almost all other uses.  It has lots of other very good features that work.  But not envelope printing. 
    I thought I would try to inquire as to whether a download update of software might have tried to correct this problem.  Am I alone in this?
    This question was solved.
    View Solution.

    Have you moved the paper guides to properly align the envelopes?  I do not see how envelopes can be loaded in any position but the center with the paper guides set snugly.  See page 42 (46) of the manual here.  Also, if you have the optional second paper tray note that envelopes are not supported in it, you need to use the top tray.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
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