My HP Envy Touchsmart 15 jo52nr mousepad does not work or disabled

My HP Envy Touchsmart 15 jo52nr Notebook PC mouse is disabled I have to use my touchscreen im actually typing from my Envy Touchsmart Plz Help

Hi @Sajid_Ali ,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
Thank you for your query.
I grasp that after an Windows 8.1 update that you lost the sound on your headphones. There has been a recent Windows update that has been causing some audio issues.
No Sound from Speakers (Windows 8)
If this has not resolved your issue I would do a recovery back to factory and then retry the update.
Performing an HP System Recovery (Windows 8)
During the recovery process you will have an opportunity to backup your personal files to prevent data loss. If you have not already done one, I suggest you do one now.
Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8)
Here is a link to Updating Windows 8 to 8.1 to assist with updating it again.
You can also contact HP support for assistance. They can remotely log onto your system to help locate and resolve issues.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region Technical Support Sitemap .
I hope this is helpful!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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RDP does not work after disabling TLS 1.0

RDP does not work after disabling TLS 1.0
Had to re-enable it .... what can i do to make it work with TLS 1.2 ??

Hi,
Disabling TLS 1.0 will break RDP under default settings. Did the security scan say specifically to disable TLS 1.0? Normally you should be able to disable use of certain ciphers or prioritize ciphers. You may want to try IISCrypto, on
it you click the PCI button, then Apply button, then restart your server.
Additionally there are still a substantial number of web browsers in use that do not support TLS 1.1/1.2.
If you would like to continue with TLS 1.0 disabled you may change the RDP Security Layer. To do this please open Terminal Services Configuration (tsconfig.msc), double-click RDP-Tcp, change Security Layer to RDP Security Layer.
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Quoted from this thread answered
by TP, for more information you can go through that thread.
Hope it helps!
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Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Envy x2 auto-rotate does not work, after upgrading to windows 10. And touchpad gestures

I have installed the latest HP Support Assistant for windows 10 and I have installed the updates Intel Virtual Button DriverHP System Event Utility Updates failed to install without giving reason: Intel Serial I/O driver Intel Management Engine Interface (MEI) Driver In display settings I have checked the box of "Allow the screen to auto-rotate" In Windows Update I have updated with Update for Microsoft Windows (KB3074678)Update for Microsoft Windows (KB3074676)Update for Microsoft Windows (KB3081424) In Device Manager under Sensors HID Sensor Collection V2, working properlySdo Sensor V2, working properly I have done deleting these devices and reinstalling them In User Account I have created a new user with password. Auto-rotate did not work in that user But all these have not worked. Please find a solution for me. About the TouchPad gesture: swipping inside from the left use to switch app, now does not work.swipping inside from the right use to bring out charm bar/ action centre, now does not work

Yes. I found the answer here:http://h30434.www3.hp.com/t5/Notebook-Display-and-Video/HP-Envy-x2-13-j020CA-Windows-10-Auto-Rotate-Autorotate-now/m-p/5212887#M115445I've tried replacing the driver on Sdo Sensor V2 device with the Simple Device Orientation Sensor and rotation works just like it did on 8.1.For the record - Sdo Sensor v2 reports the device orientation continiously, and Simple Device Orientation Sensor reports it only when the orientation changes. Must be a Windows bug then.

Envy touchsmart 17 recovery discs not working?

I just got my laptop its A HP Envy touchsmart 17 model:17-j043cl.
I made recovery discs right away because I also bought A Samsung EVO SSD 250 gig HD to replace the slow 1TB 5200rpm HD my laptop came with. Everything went good with making the recovery discs and it took 6 blank sony dvd-r to compleat using the HP included software(only lets you make 1 set or copy).
Now I do all the nessarry HP updates and OS updates.
I power down my new laptop, remove factory HD intall new Samsung SSD 250 gig HD in its place. power up the laptop and try to use recovery discs to load onto the new samsung SSD drive........Well NO LUCK, I get an error screen saying:
"The system recovery media does not support this compiter. You are not able to restore this system with the media"
So I do alot of searching I find that many others have had this same problem, and they resolved it by reverting back to previous BIOS, I know my BIOS was updated to f.43 after i made discs, how can I go back to what it was before the update to see if the recovery discs will work?
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Hi Rizzo7883,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP ENVY TouchSmart 17-j043cl Notebook and having to restore the BIOS. Here is a document on restoring the BIOS back to defaults.
Hope this helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Envy Touchsmart 4-1118TU - Audio not working - Windows 8.0

Hello,
The audio on my HP ENVY touchsmart notebook has stopped working - notebook is approx 12 months old.
This occured seceral months ago, uninstalled the driver, reinstalled the driver and it fixed the problem.
Has now happened again, sometimes resetting fixes the problem but after several events it has now stopped working.
Tried uninstalling and reinstalling the driver again, but has not worked this time.
Currently running Windows 8. Have thought updating to Windows 8.1 may help rectify any bugs - but have not tried the upade as of yet.
Any help would be appreciated.
Jamie

Hi,
Please use the following instructions:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03257712
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Keyboard and Mousepad does not work after installing windows support software.

I was able to successfully install windows 8.1 64bit on an late 2012 iMac. I went through the installation just fine with the mousepad and keyboard. I went into the desktop and open up the files and went to computer to download the windows support software. After it was done installing the windows support software, my mouse and my keyboard stopped working completely. I couldn't even click "finish" on the download. I turned the computer off by pressing the power button, then turned it back on. I held the option key and the Macintosh HD and Windows showed up. I turned the mousepad and keyboard back on and it was working again. So I clicked on Windows and as I enter the startup screen, the mouse and keyboard stopped working again.
Computer: iMac 21.5 in. late 2012
Used Windows 8.1 Pro 64bit
The keyboard and mousepad that I have is bluetooth.

Hi,
Have you checked it from Sounds yet. Please
Right click the speaker icon
Select Recording devices
You should see a "tick", otherwise Right click it and enable it.
Regards
BH
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HT3669 HP ENVY 4500 e-All-in-One Version 3.2.1 does not work on iMac 20-inch, Mid 2007. Only recognizes scanner not USB printer.

HP ENVY 4500 e-All-in-One Version 3.2.1 does not work on iMac 20-inch, Mid 2007. Only recognizes scanner not USB printer.
I would like to print via the USB connection instead of wireless (the wireless does work, and the scanner works via USB).
I tried connecting the printer directly (via USB) to my MacBook Pro laptop and it worked just fine.
How can I make this printer work on my iMac?
I spent 4 hours on the phone with HP and we did every combination of installation of drivers ad nausum and their bottom line is that it is a Mac problem.
Any help would be appreciated. Will be sending this printer back to Amazon if I can't make it work on the USB.
I am open to questions or suggestions
Thanks,
Chet

After 4 hours on the phone with HP and another hour with Apple (Mavericks support) no real solution other than check everything (removed everything from Login Items, removed all HP software anywhere in the system reboot, reinstall printer) then when nothing worked for the 4500, did an OS Reinstall (boot with CMD+R).
The Mavericks support group did open an incident (# 542875311) and I will update it when I figure out how to find it on the system.
My feel is that the base problem is that somewhere between the HP-Inkjet-SW-OSX-Mavericks_v12.34.49-2 package and the Apple HP Printer software in the Library (version 2.16.1) the app for printing via the USP Port just does not get installed for the mid 2007 20 inch iMac. The scanner is recognized on the USB Port and the Printer works fine on Wi-Fi. I have too many devices to burden my home network with anothe device. Also, every time I put any HP Printer on Wi-Fi, my router (Netgear N600 WNDR3400 running 12 to 20 devices depending on who is home) gets wonky (but that's anothe story...).
Additionally, when I attach the HP Envy 4500 to my MacBook Pro (2010) it works perfect - print and scan via the USB prot and both functions show in the System Preferences - Printers and Scanners just as expected and just as the 3050 does.
Chet

HP Touchsmart tx2 1025dx keyboard not working. Touchscreen does work. Help.

HP Touchsmart tx2 1025dx keyboard not working. Touchscreen does work. Help.

I am having the exact same problem with the DoS beep that now sounds like screetching upon boot up. It is so bad that I can no longer turn off the computer, or it usually doesnt boot up for hours. I will give the USB keyboard trick a try tho.
The worst of it is that I leave the computer on standby at night to avoid the boot issue, and the computer starts itself up at night, like 2am and starts beeping nonstop until I manually power it down with the power button. Ive been having these problems for 2 years, since I first purchased the computer, and I just recently found out that the battery has failed, even though the computer is ALWAYS plugged in, and has been used on battery mode for all of 10 hours max. I believe this boot problem is a battery related issue. This battery is not on the HP recall list (not surprisingly).
I called HP customer support, and even contacted a case manager. They pretty much dont want to hear about the problem because I am out of warrantee x1 year. They pretty much dismiss it until I pay 330$ for repairs. They laugh at the anguish this night-time awakening is causing. Very disrespectful for HP customer service. Not sure if I will buy an HP again.
Anyways, let's work on this issue together. Can anybody send me a link to that manual? I would like to try resetting the RAM. This computer is in brand new condition, and the keyboard, battery and boot are all malfunctioning for no reason at all.
Best of luck in your search for answers.

HP Touchsmart 600-1047 - Password does not work - Locked out

I read all the posts and did not find this particular issue. I powered down my PC, unplugged it, and pushed the power button to remove all electricity. Turned it on, chose my user account, and entered my password. I know I am entering the correct password because I has just used it 15 minutes prior, however, it will not accept that password. I cannot perform the change password because my cd/dvd drive does not work and I do not have a disk anyway. Please help!!! Thank you!

Hello msnhra31.
This is bummer. You need to do a factory restore. Because you can not excess any Windows. Turn on your computer and tap your f-11 key. This will automatically start your recovery manger. Use a simpler pass word when you reset up your computer. Make it so you do not accidentally hit other keys while typing in your new pass word. If your cd/dvd drive was working you are given that option to back up your personnel files. Are you sure it does not work. These computers are fussy and only use Memory EX Cd-R / DVR discs. They won't play DVD's movies or open up software disks. Unless it has certain codes. I purchased an usb cd/dvd drive witch cost alot less then purchasing the update for hp's player. If your computer's cd/dvd (optical drive) is bad I recommend you to buy an usb external hard drive. That way you will always have your personnel stuff stored on it.
Have fun restoring your computer. At first it will be unstable until it downloads 244 updates so bare with it. Your Internet Explorer 8 will defiantly be hard to use because we currently on Internet Explorer 11-12 . So I recommend to down load fire fox to use until your windows gets updated.
frrw

ITunes 9 Home Sharing does not work on Windows 7 x64

iTunes 9 Home Sharing does not work on Windows 7 x64.
Getting the following error message:
Home sharing could not be activated because this computer is not authorized for the account "iTunes account." Please authorize this computer and try again.
This is a bug since my computer is authorized in iTunes and there is only 2 computer authorized for my iTunes account, so I have 3 more left till I should get this message.
I've just upgraded my iPhone to OS 3.1 using it this morning.
Please advise.
Environment: Windows 7 x64, HP TouchSmart tx2-1020us Notebook
Ivan Farkas
<edited by host>

I am using Windows 7 x64.
I am running iTunes 9.0.2.25
I am running Mcafee.
I can see and play music from the iTunes installation on my Windows 7 machine, but I CANNOT access the library to copy songs from this computer to other computers on my network.
YES, I have enabled "Home Sharing" using my iTunes account. NO, I have not authorized more than 5 computers on this account.
I believe this to be a Windows 7 related issue, as Home Sharing worked as advertised when I was using Vista (before I upgraded to Windows 7).
I CAN set up Home Sharing on two other (host) computers in my home network and it works. These computers are XP and a MacBook Pro. I CANNOT access my Windows 7 machine x64 to COPY music from one autorized library to another. Please help!!!
P.S. - I have attempted to get this to work by turning OFF my McAfee firewall. Windows firewall is disabled.
Message was edited by: turcott

HP Pavillion Does NOT work Straight Out of the Box after Purchase

My daughter bought a new HP Pavillion from Office Depot before starting computer classes at the university. The first one would not work at all and after the tech folks tried all that they could and it would not work, the Office Depot staff exchanged it for another one. Straight out of the box, it does not work. It crashes constantly. My daughter has spent HOURS that she needs for assignments on the phone with HP tech support. Here is where she stands with the situation now: She bought the extended warranty, but apparently that does not cover computers that don't work. The HP warranty....does not apparently assure that you get a working computer either, even when it's just days old and won't function. So....after spending from about 1p to nearly 6p today on the phone with HP tech support, she is not assured that it will work.
They are calling back on Friday to see.
So if it is NOT working, are we just out of luck with a piece of junk that does not function except as a word processor? That won't connect to the internet without crashing? We have been given no options or assurances.
( Post edited by Moderator) When you buy a computer, it should work when it's brand new. If you have a warranty, does that mean that HP stands behind their product and refund the consumer's money when it doesn't? The new HP Envy printer did not work, due to a defective ink cartridge enclosed with it. Does any HP product work at all?

@Mariellynne
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/bd-p/Hello
I work for HP

"F11 System Recovery" during boot does not work after Cloning hard drive.

Problem: “F11 System Recovery” during boot does not work after Cloning hard drive.
HP Envy m6-1125dx UEFI Notebook Computer with GPT hard drive.
Original Seagate Hard Disk GPT 700GB with Window 8.0_64 upgraded to Windows 8.1_64
Startup Menu (F11 System Menu works properly) only on original hard drive.
Following obtained from Disk Management & diskpart in Command Prompt.
GPT Disk <700GB>
Partition 1 WINRE NTFS Primary 235MB/400MB [Recovery]
Partition 2 EFI System FAT32 (LBA) Primary 108MB/260MB [System]
Partition 3 (NONE) Unformatted Primary 128MB/128MB [Reserve]
Partition 4 Main NTFS Primary 90GB/195GB [Primary “C”]
Partition 5 (NONE) NTFS Primary 372MB/450MB [Recovery]
Partition 6 Data NTFS Primary 7GB/475GB [Primary “E”]
Partition 7 NTFS Primary 26MB/350MB [Recovery]
Partition 8 Recovery NTFS Primary 24GB/26GB [Recovery “D”]
I have Cloned the original hard drive to a new HGST 1TB Hard Drive using four different methods (sector by sector):
Acronis True Image 2015
Acronis Backup for PC
AOMEI Backupper Professional
Macrium Reflect
Each time the cloning process completes successfully and has the same original partition arrangement. The computer works properly except when trying to use the “F11 System Menu” key during boot. It gives the following error message:
“Recovery
Your PC needs to be repaired
A required device isn’t connected or can’t be accessed.
Error code: 0xc0000225
You need to use the recovery tools on your installation media. If you don’t have any installation media (like a disc or USB device), contact your system administrator or PC manufacturer. “
Any suggestions why the F11 System Recovery does not work during boot and how to fix the problem would be appreciated. I have does various disk checking and file checking on both the original and new hard drive with no errors.
Thank you in advanced.

Hi,
How did you clone the HDD ? One-for-one or different method ?
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Windows 8.1 - Upgrade from 8, Start Button Does Not Work

I cannot find a fix for my 8.1 start button.
It works when I move the task bar to the top, right or left but not at the bottom. I ran all windows updates and there are no missing/unknown drivers in device manager. No errors in the event log. I've restarted multiple times and created a new local profile.
I've also tried:
Copy WinX folder under C:\Users\Default\AppData\Local\Microsoft\Windows into C:\Users\[your user name]\AppData\Local\Microsoft\Windows.
dism /online /cleanup-image /restorehealth
Any ideas? I would prefer not to do a clean install. Thanks in advance.
HP Touchsmart 23 series
i5-3475S 2.90GHz
16GB RAM
1TB HDD

Could you please describe a little more detailed about “Start Button does not work”? What is the symptom?
Yes, when the taskbar is at the bottom of the screen, I cannot left click on the start button. The machine is also a touch-screen, which does work when I touch the start button. If I move the task bar to the left, right or top; the start button does work.
And what is the kind of the account, Domain? Local? Or both?
This is local machine.
It still doesn’t work in a new account?
Same issue happens with a new account.
What happens if you use win + "X"?
Win + "X" works fine; displays options.
Regarding to the “doesn’t work, both for screen touch and mouse?
Left-click via the mouse does not work. Touch works fine.
Can you try to copy the WinX folder from a working PC to your PC for a test?
I do not have another Windows 8.1 machine available to me.

My HP Envy Touchsmart 15 jo52nr mousepad does not work or disabled

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