My i phone 4s will let me download free apps but when i try to buy an app it asks for my billing imformation and tells me that the. Imformation i typed in does not mach my bank records. Ive also tried using my wifes. Any ideas

When i try to buy an app from the app store it ask for my billing imformation and when i type everything in it tells me the imformation does not match my bank records. Ive also tried using my wifes card to buy apps and it says the same thing. Any ideas?

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Are you putting in the address where the bank sends the monthly statement?
Apple's servers are very picky about the format of the address. If you live in the USA, then the server is expecting the style that the US Postal Service uses. One way to do this is to use the USPS ZIP Code lookup service;
https://tools.usps.com/go/ZipLookupAction!input.action
Enter the address to look up the ZIP code and then copy the exact USPS output into your iTunes account information.

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HT1918 I have an Apple ID which I have not used at the iTunes store yet, but when I try to log in I am asked to review my account and when I click okay the billing information page comes up, however, I do not use a credit card and there is no option to ch

I have an Apple ID and a password, but when I try to sign in I am asked to review my account. When I click okay, it takes me to the billing information page and since I do not use or have a credit card anymore, I want to change the payment option, but there does not seem to be anyway to change this, as the only options available for payment are three different types of credit cards. How do I edit this information so I can pay by PayPal or have the payment option as none? I would like to be able to purchase music using a PayPal account. I have sent three emails to support and have not been able to fix this problem. Would appreciate any help on how I can change the payment information.

I have just worked this out; see below
https://discussions.apple.com/message/15404253#15404253

I can download firefox, but when I try to run it, windows 7 asks me to select a program type to run the *.exe file

I am running windows 7 with IE 10. I want to switch to Firefox as my browser. I am able to download the Firefox Setup 22 0 exe, but when I try to open or run it, windows prompts me to "choose the program you want to use to open this file". This happens with both the Firefox Setup Stub 22 0 exe (274kb) and the Firefox Setup 22 0 exec (21,239Kb). I can't find any program on Windows to run this exe. Same thing happens when I try to run the troubleshooter exe.

Hello annsboland
Do you have also problem with others exe files ?
try to create a new user account in Windows 7 and check it again
see if the next articles in the links helps to create the new account:
http://www.bleepingcomputer.com/tutorials/create-new-user-account-in-windows-vista-7/
http://www.pcadvisor.co.uk/how-to/windows/3326039/how-add-new-user-account-in-windows-7/
thank you

HT1918 I have changed my new apple email address at the itunes store but when I try to buy an app on my iPad my old apple id (email) comes up and will not recognize the password. How do I change this? I tried going in through settings/tapping apple ID to

I have changed my Apple ID when I got a new email address and confirmed it. However when I go to my iPad to buy an app my old Apple ID comes up and will not recognize the password. I tried going into the settings on my iPad and tapping on the old Apple ID to go in to change it but it will not recognize it and I cannot get in on the iPad to change it. How do I change this ID on my iPad for the iTunes store?
Jaylsworth

How did you fix this??

HT5312 Where does one go to set up a rescue e mail? I just bought an iPad and when I try to purchase from iTunes iris asking for two security answers and I have forgotten one

Where does one go to set up a rescue email

The procedure is detailed in the article you asked this question from; this is meant to be done when setting up the security questions and not after forgetting the answers to them. If needed, click here, phone Apple, and ask for the Account Security team.
(86386)

Ok... i am trying to sign into my apple account in the itunes store on my ipod and i have all the correct data for my credit card and it says " your payment information does not match your banks records. try again or nenter a new payment method. " help me

ok... i am trying to sign into my apple account in the itunes store on my ipod and i have all the correct data for my credit card and it says " your payment information does not match your banks records. try again or nenter a new payment method. " what does this mean and how can i fix it??

- See:
]iTunes Store: My credit card's security code or zip code does not match my bank's records
- If still problem contact iTunes by:
Contact iTunes

I downloaded Quicktime 7,then downloaded Quicktime Pro but when I try to register Pro nothing happens. What am I doing wrong

I downloaded Quicktime 7,then downloaded Quicktime Pro but when I try to register Pro nothing happens. What am I doing wrong

in QT, go to QT Player > about QT Player
if it shows a QT pro logo you have upgraded to pro OK
If not, did you include the full details in the registered to box, eg> "Mr John Smith"
also, copy and paste the reg code from Apples email, dont type it in.

I tried downloading a free app and it asked for my billing information and when i entered it, it says that there was a billing problem with a previoud purchase and i have to update it. I keep updating it and it wont let me verify it and i cant get apps

I tried downloading a free app and it asked for my billing information and when I entered it, it said that there was a billing problem with a previous purchase and I have to update it. I keep updating it and it wont let me verify it and I cant get any apps even if they are free, and I just Deleted some apps to make room for my new upate!

The message says: "The payment method has been denied, try another method"
I'm living in the same country and city since I was born, so I don't think the location is the problem.
And yes, I paid with the card a meal in Burguer King today. And nothing more.

I have money in my itunes account but when I try to buy a song it doesn't let me buy it or download. It doesn't do anything!

I have money in my itunes account but when I try to buy a song it doesn't let me buy it or download. It doesn't do anything!

You cannot and need to ask Apple to reset your security questions. To do this, click here and pick a method; if the article doesn't list one for your country or you're unable to call, fill out and submit this form.
Changing the rescue email address requires supplying two of the answers. They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111899)

My ipod has had a previous owner How do I change my ipods email address so that when I try to down load anything it asks for the previous owners password but when I go to my account it says its my email my account but not when I try to download????

My ipod has had a previous owner How do I change my ipods email address so that when I try to down load anything it asks for the previous owners password but when I go to my account it says its my email my account but not when I try to download can anyone please help me ????Plus it still has some of the previous owners pictures and videos on it that I want to delete and can't????? Also is there a way to kill the apps that u have used throughout the day the battery doesn't last long at all ??????

- How did you dlete stuff from the iPod? If you have a 1G or 2G iPod and deleted the stuff by going to Settings>Genera.>Reset>Erase aall contents and settings without being connected to a power source, the battery dies before he erase was comleted since it can take hour.
- In any event try the following:
- Connect to a chaging sour for three hours.
- Reset the iPod and then connect to the computer and try to restore va iTunes.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Next try placing the iPod in recovery moe and then try to restore. For recovery mode:
iPhone and iPod touch: Unable to update or restore
- Last try DFU made and restore.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

My ipod touch will recognize my home wireless network but when I try to select it the wheel just keeps spinning. It looks as though I have a good signal but my router is an older apple extreme. I've updated to the lasted firmware but it's still not workin

My ipod touch will recognize my home wireless network but when I try to select it the wheel just keeps spinning. It looks as though I have a good signal but my router is an older apple extreme. I've updated to the lasted firmware but it's still not working. I have two older imacs and a wii that connect to the router. Any thoughts? Thanks

- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Setting>:General>Reset>Reset Network Settings.
- iOS: Troubleshooting Wi-Fi networks and connections

My MacBook Pro, running 10.7.3, does not recognize when my iPhone and iPad are on the same network, thus it does not synch. Any ideas?

My MacBook Pro, running 10.7.3, does not recognize when my iPhone and iPad are on the same network, thus it does not synch. Any ideas?

Try the basics first:
Change your router channel number. Most times this works & is all you have to do.
Disconnect & reconnect your modem. unplug it for about 10 seconds. Plug it back in. Do the same for Apple’s routers. Wait for everything to reboot.
System Preferences>Network
Click the Assist Me button.
In the next window that pops up, click the Diagnostic button & do the necessary.
Research Knowledge Base for network problems that pertain to the OS that is currently installed on your computer. See these basic networking KB Articles: http://support.apple.com/kb/HT1401 AirPort troubleshooting guide
http://support.apple.com/kb/HT2712 Using network locations in Mac OS X
Manually provided DNS server addresses are higher priority than DHCP's
http://support.apple.com/kb/HT1714 Solutions for connecting to the Internet, setting up a small network, and troubleshooting
============================
What to do when you can't connect to the Internet
Also, run the Airport Utility app which is located inside the Utilities folder.
=====================
If using a Linksys router, contact LinkSys Customer Support and/or post in their forums.
If using Apple's Airport, please re-post over in one of the AirPort Forums.

Ive set up my iphone 3gs useing my own apple id and password on my sons laptop who has iphone 4 with his own apple id and password but when i go to buy an app its useing his apple id and i no his password which im happy about but ovioulsly hes not impress

Ive set up my iphone 3gs useing my own apple id and password on my sons laptop who has iphone 4 with his own apple id and password but when i go to buy an app its useing his apple id and i no his password which im happy about but ovioulsly hes not impressed ive signed in to his itunes but started set up as new not his can any one help

To keep your apps and other data separate, create a second user account in Windows and backup your data from the phone to this new Windows account:
How to use multiple iPods, iPads, or iPhones with one computer
How to back up your data and set up as a new device

HT1689 I live 7 months in Germany and 5 months in the USA. My iTunesaccount does not work in the US even though I changed the country or entered a new account number. Who can help?

I live 7 months in Germany and 5 months in the USA. My iTunesaccount does not work in the US even though I changed the country or entered a new account number. Who can help?

You need 2 apple ids and you have to sign in and out with the two ids.
Note: Apple ID cannot be merged or transferred to another Apple ID.
Or only use one apple id in one country.

Ibook g4 does not type a capital o- a beep sound is made. Any ideas?

ibook g4 does not type a capital o- a beep sound is made. Any ideas?

Open the Speech pane of System Preferences and check whether either the listening key or the speech key has become set to that keystroke; if so, change the setting.
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My i phone 4s will let me download free apps but when i try to buy an app it asks for my billing imformation and tells me that the. Imformation i typed in does not mach my bank records. Ive also tried using my wifes. Any ideas

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