My imac and ipad2 will not connect to the internet with Windstream using an 2wire DSL modem.

Help my brand new imac and ipad2 will not connect to the internet with Windstream using an "2WIRE" DSL modem.  Windstream tech service is useless.  i can connect with the built in router through Ethernet or wireless, but still no connecting to internet, help!  windstream said everything is working on their end, yea right.  What i do know is that both the mac and ipad work at other places and can connect with wireless connected to the internet, so i know it's not the apple products. 
these are brand new machines with lion.
This is my first mac, so I’m still new to how it works, which is not helping either so a detailed help would be great.  Please help before my wife losses it
thanks

There is a 2701HG-B, and a 2701HG-D.  If not labelled on the modem, ask Windstream which one they presently supply or how to tell the difference.
By the way tell your wife it isn't that bad.  At least you have an ethernet DSL modem.  There were times where DSL modems had RJ-11, USB, and Ethernet, and all three were used to provide access.  At least now only the craziest DSL providers still use those modems.

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