My iMac goes to disc utilities on startup, repair disk doesn't cure it and I can't reinstall Mountain Lion because I don't remember my I'd and password at the time I bought the software. Currently working abroad and at a loss can anyone help please?
My iMac goes to disc utilities on startup, repair disk doesn't cure it and I can't reinstall Mountain Lion because I don't remember my ID and password at the time I bought the software the system isn't accepting my current details and Apple isn't recognising the answers to my security questions. They don't even seem to have my correc date of birth so I can't progress the reinstallation. I'm currently abroad and have my iMac with me but with no way of contacting Apple that I can find, I'm at a loss and very reluctant to pay £35 to try and get my ID and pasword sorted out given that their system recognises my current details. can anyone help please?
AG
when they gifted me the mountain Lion software several years ago.
Mountain Lion was introduced in July 2012. Did the people who gifted you possibly use their Apple ID for the purchase of your OS? If you used your own Apple ID, you should have simply used the one you use for all things app store. The problem with any purchase at the app store is: whatever Apple ID was used to purchase, it willl stay tied to that Apple ID forever. And, purchases from the app store are not transferable.
So, you can check with the person(s) who gifted you or spend $20 to buy it - or, if your hardware is compatible with the new OS Mavericks, you could download it and associate it with your Apple ID.
FWIW, according to the licensing agreement, the OS remains the property of Apple and you are only granted a license to run it.
Similar Messages
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My Mavericks upgrade crashed my hard drive and I had to reinstall Mountain Lion. Now I cannot get any of the apps that I purchased to download. The icons on the launchpad just say "waiting" no matter what I try. My app store ID is fine. What do I do?
Are you now using a different username from the one you used prior to migrating? If so that is the reason for the problem. You might, then, give this a try:
To fix Home folder permissions
Open the Terminal application in the Utilities folder. At the command line prompt enter or paste the following command line:
sudo chown -R `id -un`:`id -gn` ~
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MacBook won't let me let me install mountain lion because i don't have the previous owner's password how do i get around that
What model year it the Mac you have? If it is a Late 2011 or newer model then you can first reinstall the Original version of OS X that came on it by using the Online Internet Recovery system. Hold down the Command+Option/Alt+r key at startup and hold them down until you see a Spinning Globe in the center of the screen. From the screen that comes up use Disk Utility to Repartition the drive as one partition aand when that is done close DU and Select Reinstall Mac OS X.
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Can't reinstall my OS X Lion because I don't remember the Apple ID and Password
I tried to reset my Macbook Pro but I can't reinstall my OS X Lion because I don't remember the Apple ID and Password I used to register for that laptop, is there another way? Or another way for me to reset my Macbook Pro without the OS X Lion?
Apple ID:
http://www.apple.com/support/appleid/
http://www.apple.com/support/appleid/contact/ -
As the title says, I can't reinstall Mountain Lion. When I turn on the iMac, it send me straight to OX X Utilities. When I click on Reinstall Mountain Lion, it asks for my ID, but then states I did not purchase Mountain Lion. How do I fix this issue? I've tried asking Apple Support, but to no avail. I don't think the guy I spoke with understood what was going on.
I cannot get around OS X Utilities. There are only four options for me.
Reinstall Mountain Lion
Back Up (tried, nothing comes up)
Get Help Online (which is what I'm doing here)
Erase or Restore Utilities (I've checked this, it says my disks are not malfunctioning)
My friend suggested signing into his ID to reinstall but when we did, it also said this ID has not purchased Mountain Lion. We logged into Apple Support went to registed devices and there was nothing there. I think he may have used another ID which is he searching for the info for. If we get the right ID, then maybe it will let us sign in on his name and reinstall Mountain Lion. But if he can't, or Apple won't take his ID, then I'm at a loss for options.
So now I'm here, hoping someone else who bought a used iMac from a friend who factory reset it and needs info on how to reinstall Mountain Lion can help me. I don't know what else to do. If I can't get this thing sorted out, I'll have to drive to the apple store. The closest one is 60 miles away, so I'm not looking forward to that. Is that my only option now? What can I do?
tl;dr I bought a used iMac from a friend who factory reset it, and now I don't know how to reinstall Mountain Lion. What are my options?If the system didn't ship with Mountain Lion originally and you didn't purchase Mountain Lion yourself, then you will need to purchase. A purchase by the system's original owner cannot be transferred to you.
Unless you have another system on which you have purchased Mountain Lion, you will need to first install Mac OS X 10.6.8 on the iMac, for which you'll need either the original installation disks, if the iMac came with 10.6, or a retail copy of 10.6. Install 10.6 and upgrade to at least 10.6.6, and then you can buy Mountain Lion from the Mac App Store, presuming of course that the imac can support Mountain Lion. See:
http://www.apple.com/osx/how-to-upgrade/
Regards. -
How many times can you reinstall Mountain Lion?
Since I bought the Early 2013 15" MacBook Pro retina laptop used only 17 battery cycles on it now (2.7 with 16GB ram running Mt. Lion) computer I have not reset it. I spoke to Apple and it is registered in my name, I made a new Admin. account and password and Apple had me delete the original owners. I took off anything he had left on it. Applecare also I bought in my name. Apple said I didn't have to reset it and would be fine so I left it. They deauthorized the previous iunes account and the previous owner gave me his ID to deauthorize the computer. It was already deauthorized when I checked. He then changed his password for his security. It runs beautifully and has a Samsung screen.
I deleted the iLife apps and were going to buy them in my name (as his ID came up for updates) but now can't redownload in my name as it says I need Maverick OSon it to do so. I left the Mountain Lion 10.8.5 on it. If I contact Apple will they give me a redemption code for my name or how do I get older versions?
If I reset to new how many times am I able to reinstall Mountain Lion? If I decide to sell it later will I be able to reset it again with no problem for the new owner?
Thank you for your help. This forum is a source for many of us new owners to solve things.As long as you do the download with your Apple ID, it'll be in your name. Reverting back can be a little involved. If you have that in mind, you should make a full backup of your clean install of ML and save it somewhere. Then you can just copy the image back with Carbon Copy Cloner. External drives are cheap, that's how I'd do it.
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Can I reinstall Mountain Lion on the same Macbook Pro?
Hey All-
New OS X user, fresh from Windows.
I have an OS X 10.8 install dvd that I made after downloading the operating system through the App Store. On windows, it is necessary to activate a new OS installation each time you reformat the drive-- but supposedly you can install it on up to 3 separate systems and infinitely on those three systems.
Is more or less the same true of OS X 10.8? Should I be able to reinstall my OS on my macbook for whatever reason however many times I desire?
Thanks!
GIf you download Mountain Lion from the App Store then you may install it on as many computers as you own. There is no need for any activation procedure.
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Originally I had upgraded my MacBook unibody to mountain and used time machine to back up my data. I then wanted to restore my MacBook so I did but it restored my MacBook to snow leopard. After restoring to an old time machine backup some of the apps aren't compatible because they require mountain lion but my system got restored to snow leopard. How can I reinstall my already purchased mountain lion if snow leopard doesn't have an App Store?
10.6 Snow Leopard will get the App Store when you update it to 10.6.8. Download the 10.6.8 combo updater to bring it up to 10.6.8. http://support.apple.com/kb/DL1399
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apikoros wrote:
The Utility transferred all of the AE's settings, so I still have to change the password, which leaves me with only 2 other questions, I think:
1) I assume it's just a matter of using the Utility, entering a stronger password and checking for it to be remembered in Keychain Access. But do I have to change the password for each individual unit-- the TC, the Extreme and both Expresses-- or will changing it just for the TC alone work for the entire network?
Resetting the password you will need to do for each device... the utility cannot even see those old units.
So you will have to do it for each one.. think it through.. because as you change passwords the others will lose connection.. so start from the express which are wireless extending .. change those first.. and go back up the chain.. as each one changes it will drop off the network.. until you reach extreme and change that. Then you might need to reboot the whole network to get everything talking again. If something goes wrong.. just pluck that one out of the mix and plug in ethernet.. reset and redo the setup. That is my preferred method anyway.. do everything in isolation one by one. By ethernet and then nothing goes wrong.
2) Who's the treasonous SOB who spilled the beans to you about the ICBM in my back yard?!?
N.Korean hackers.
[Edit] Whoops-- one more question: I want to partition the TC's disk, but Disk Utility doesn't see it. What do I need to do?
You cannot partition a network disk. And apple provided no tools for it in the TC itself. You can pull the disk out and partition it but that voids your warranty. (although done with care who is to know).
Look at Q3 here.
http://pondini.org/TM/Time_Capsule.html
Mixing TM and data on the TC is worth planning carefully. They don't necessarily sit happily together. -
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Well, the whole system with those time limits are funky. Sometime this happens, sometime that happens. When the user is on the bed time limits do not work nor do the length of time limits. It is very frustrating as one of the reasons I bought an apple in the first place was those parental controls which did not exist in Windows prior to Windows 7. I do have a Windows 7 machine now and the bed time limits work there. Maybe you have a Windows 7 machine as well and can let them use it.
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I have reinstalled my google bar AND firefox 4, with no improvement. ??????????Hi,
/Users/sarahschadek/Desktop/Safari.app/Contents/MacOS/Safari
Move the Safari app from the Desktop to the Applications folder.
Restart your Mac.
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After your restart your Mac, click the Apple menu (top left in your screen) then click: Software Update ...
Carolyn -
i recently upgraded to Lion and i find that my computer is running slow and applications are crashing. For example I have Word 2011 for Mac and it crashes all the time I end up losing my work. It often happens when I'm in class using notebook and when I press record my computer starts thinking and it freezes.
Also, I feel that it overheats often and my battery runs out pretty quickly. I had the macbook (black) and this never happened before. I'm not sure if I'm doing something wrong or if there is something with my computer.I bought my computer summer 2010, I don't think this should be happening. Please Help......This is exactly what keeps happening to mine too. I was at a conference taking notes, and I was
using the Notebook template, and doing some audio recording simultaneously. About 3 hours into the conference (not consistently recording, but on and off with the sessions) my file wouldn't save anymore, saying something like "File cannot be modified while in use with another program" and "Invalid file name" when I would go back into my folder to look for it). I tried installing some updates from Microsoft, and when I restarted, I was at least able to open my old notes again, and so far it looks like the audio was working. However, today at the conference, the same thing happened again, but I wasn't actively recording any audio (though after I had copy and pasted my second file of notes into the original, I went back to using it after re-naming it).
Does the crash happen to you under similar cirucumstances? The update might help a little, but it is definitely not the solution. Does anyone have any solutions? Lion shouldn't be this buggy... I moved to Mac to get away from the garbage of bugs and compatibility issues... -
I delete an individual message but the time I received the message is still showing next to the persons name in my inbox instead of going back into the correct date/time order. Anyone know how to fix this?
SOLUTION
Open "terminal" on your mac and type the following:
defaults write com.apple.mail IgnoreSortOrderWhenSelectingAfterDelete 1
(copy and past the whole line)
This will stop that behaviour in mail.
It works on most opperating systems.
mine is.
Mac OSx 10.7.2 Lion
Cheers -
Hi, Hope this is in the right place.
I'm trying to upload photos into facebook from my iMac. I've clicked on the upload to facebook icon in iphoto but just get an error message saying 'error occurred with iPhoto - try again later. I've also had problems lately when I click on a photo to open it I just get a grey screen with an exclamation mark. I've downloaded the latest software but nothing seems to work.
Can anyone help please?
Thanks hopefully,
KarenKaren,
I'd recommend reposting in the iPhoto forum, you can find it at:
https://discussions.apple.com/community/ilife/iphoto -
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