My iMac is really slow and I need advice based on EtreCheck report. Please help?

Problem description:
Have recently found endless errors, crashes and general slowdown on my recently bought iMac Late 2013. I upgraded to Yosemite which seems to kick this off so took it to a local shop to have Mavericks re-installed as Time Machine Backup would not work. I also installed CleanmyMac to adios the trash and Memory Clean to monitor the Mac State. After running Memory Clean my memory drops continuously until about 1Gb and then Memory Clean kicks in again. The Activity Monitor shows a Kernel Task at the top of the list which, when clicked on, lists a Fault Figure which also is ever increasing. Please help?
EtreCheck version: 2.0.11 (98)
Report generated 26 November 2014 18:01:58 GMT
Hardware Information: ℹ️
  iMac (27-inch, Late 2013) (Verified)
  iMac - model: iMac14,2
  1 3.4 GHz Intel Core i5 CPU: 4-core
  8 GB RAM Upgradeable
  BANK 0/DIMM0
  4 GB DDR3 1600 MHz ok
  BANK 1/DIMM0
  4 GB DDR3 1600 MHz ok
  BANK 0/DIMM1
  empty empty empty empty
  BANK 1/DIMM1
  empty empty empty empty
  Bluetooth: Good - Handoff/Airdrop2 supported
  Wireless:  en1: 802.11 a/b/g/n/ac
Video Information: ℹ️
  NVIDIA GeForce GTX 775M - VRAM: 2048 MB
  iMac 2560 x 1440
System Software: ℹ️
  OS X 10.9.5 (13F34) - Uptime: 5:8:21
Disk Information: ℹ️
  APPLE HDD ST1000DM003 disk0 : (1 TB)
  S.M.A.R.T. Status: Verified
  EFI (disk0s1) <not mounted> : 210 MB
  Macintosh HD (disk0s2) /  [Startup]: 999.35 GB (841.57 GB free)
  Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
USB Information: ℹ️
  Western Digital My Passport 07B8 2 TB
  S.M.A.R.T. Status: Verified
  EFI (disk2s1) <not mounted> : 210 MB
  Main BackUp (disk2s2) /Volumes/Main BackUp : 2.00 TB (830.61 GB free)
  Western Digital My Passport 0730 1 TB
  S.M.A.R.T. Status: Verified
  WFAW (disk1s1) /Volumes/WFAW : 1.00 TB (130.61 GB free)
  Apple Inc. FaceTime HD Camera (Built-in)
  Apple Inc. BRCM20702 Hub
  Apple Inc. Bluetooth USB Host Controller
  Apple Inc. MacBook Air SuperDrive
Thunderbolt Information: ℹ️
  Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
  Mac App Store and identified developers
Launch Agents: ℹ️
  [not loaded] com.adobe.AAM.Updater-1.0.plist Support
  [running] com.adobe.AdobeCreativeCloud.plist Support
  [running] com.bitdefender.antivirusformac.plist Support
  [loaded] org.macosforge.xquartz.startx.plist Support
Launch Daemons: ℹ️
  [loaded] com.adobe.fpsaud.plist Support
  [loaded] com.bitdefender.AuthHelperTool.plist Support
  [loaded] com.bitdefender.upgrade.plist Support
  [loaded] com.macpaw.CleanMyMac2.Agent.plist Support
  [loaded] com.microsoft.office.licensing.helper.plist Support
  [loaded] org.macosforge.xquartz.privileged_startx.plist Support
User Launch Agents: ℹ️
  [loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist Support
  [loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support
  [loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support
  [loaded] com.valvesoftware.steamclean.plist Support
User Login Items: ℹ️
  iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
  Moveslink2 Application (/Applications/Moveslink2.app)
  CleanMyDrive Application (/Applications/CleanMyDrive.app)
Internet Plug-ins: ℹ️
  AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support
  FlashPlayer-10.6: Version: 15.0.0.239 - SDK 10.6 Support
  QuickTime Plugin: Version: 7.7.3
  Flash Player: Version: 15.0.0.239 - SDK 10.6 Support
  Default Browser: Version: 537 - SDK 10.9
  SharePointBrowserPlugin: Version: 14.4.0 - SDK 10.6 Support
  Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support
Safari Extensions: ℹ️
  TrafficLight
3rd Party Preference Panes: ℹ️
  Flash Player  Support
Time Machine: ℹ️
  Skip System Files: NO
  Auto backup: YES
  Destinations:
  MyPassport [Local]
  Total size: 2.00 TB
  Total number of backups: 46
  Oldest backup: 2014-06-15 15:59:27 +0000
  Last backup: 2014-11-26 18:00:11 +0000
  Size of backup disk: Excellent
  Backup size 2.00 TB > (Disk size 0 B X 3)
Top Processes by CPU: ℹ️
      3% WindowServer
      3% mds
      1% fontd
      0% AppleSpell
      0% ocspd
Top Processes by Memory: ℹ️
  335 MB BDLDaemon
  241 MB Safari
  189 MB com.apple.IconServicesAgent
  103 MB WindowServer
  94 MB Finder
Virtual Memory Information: ℹ️
  4.37 GB Free RAM
  2.16 GB Active RAM
  1.12 GB Inactive RAM
  938 MB Wired RAM
  733 MB Page-ins
  0 B Page-outs

The main cause of slow system is due to certain heavy applications running in the background
We agree on that.
or because of duplicate and hidden files.
Files visible, hidden, the same as other files, do not do anything, unless they happen to cause the disk to be completely or nearly full.  Otherwise they are just 1's and 0's.  They are passive (speaking as a paid file system developer).
These files can't be easily removed.
If they can't be removed, then they are essential to the proper operation of the operating system (such as /private/var/vm/swapfie(s)).  And if you have huge swapfile(s), then it is an indication of running too many RAM hungry apps concurrently, or a Mac that could use more RAM.
So I think using speed up Mac software is the best solution.
Hang around these forums long enough and you will see that in many cases those speed up, clean up, anti-malware apps "ARE" the "certain heavy applications running in the background" to use your own words.  It has been the experience of the long time forum contributors that once these 3rd party utilities are removed, most performance issues and system panics go away.

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    Report generated 16 November 2014 00:35:40 GMT
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      MacBook Pro - model: MacBookPro9,2
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      4 GB RAM Upgradeable
      BANK 0/DIMM0
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      BANK 1/DIMM0
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      Bluetooth: Good - Handoff/Airdrop2 supported
      Wireless:  en1: 802.11 a/b/g/n
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    Disk Information: ℹ️
      APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)
      S.M.A.R.T. Status: Verified
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      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
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      Apple Inc. Bluetooth USB Host Controller
      Apple Computer, Inc. IR Receiver
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      [failed] com.apple.CallHistorySyncHelper.plist
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      [failed] com.apple.EscrowSecurityAlert.plist
      [failed] com.apple.gamed.plist
      [failed] com.apple.sbd.plist
      [failed] com.apple.spindump_agent.plist
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      [failed] com.apple.softwareupdate_download_service.plist
      [failed] com.apple.wdhelper.plist
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      [running] com.epson.eventmanager.agent.plist Support
      [loaded] com.epson.ews.launcher.plist Support
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      [loaded] com.adobe.fpsaud.plist Support
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      Flash Player: Version: 15.0.0.223 - SDK 10.6 Support
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             3%    Google Chrome Helper(10)
             3%    Google Chrome
             2%    mdworker(5)
             1%    WindowServer
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        729 MB    Google Chrome Helper(10)
        481 MB    kernel_task
        119 MB    Google Chrome
        115 MB    Mail
        74 MB    softwareupdated
    Virtual Memory Information: ℹ️
        58 MB    Free RAM
        3.94 GB    Used RAM
        218 MB    Swap Used
    Diagnostics Information: ℹ️
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    So I looked up the info on OWC as suggested and found the correct memory to upgrade but not sure how much to get and which option? I wanted to know how much space I have available to upgrade so I don't buy something that's more than what can be used. I'm not sure if I need 4GB or 8GB of ram? Also there are two options with every memory choice for instance:
    8.0GB PC3-10600 1333MHZ SO Kit (4GB + 4GB) w/Lifetime Limited Warranty
    Same Day
    $78.79
    8.0GB PC3-10600 SO-DIMM 204 Pin w/Lifetime Limited Warranty
    Same Day
    $82.79
    Not sure what the difference is in the two and which I would need to purchase? Thank you for all your help!

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    Hi
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    Start the task manager and check if any strange background processes needs the full CPU performance.
    I would also recommend checking the notebook for some viruses and malware. Such programs could make the notebook and OS sluggish.
    On the other hand the notebook hardware could malfunction.
    You should check the memory using the Memtest86 program. Its freeware. Check the HDD for bad sectors and try also to defragment the HDD!

  • IMac is very slow and sluggish, keeps churning when editing files or on internet

    My iMac is running slow and sluggish, it takes several minutes to edit a word document or search the internet ... intermittently it runs great but productivity is near zero when to edit a sentence in a Word document takes several minutes.  When typing an email the cursor stops and if you keep typing it eventually fills in what was typed even though you can't see it when typing. Ran Etrecheck ... report is attached.
    Problem description:
    iMac mid 2010 is running very slow … takes too long to edit documents and open internet sites … increased RAM a month ago from 4 to 12 GB
    EtreCheck version: 2.1.8 (121)
    Report generated March 6, 2015 at 8:25:35 AM CST
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        iMac (27-inch, Mid 2010) (Technical Specifications)
        iMac - model: iMac11,3
        1 3.2 GHz Intel Core i3 CPU: 2-core
        12 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1333 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1333 MHz ok
            BANK 0/DIMM1
                4 GB DDR3 1333 MHz ok
            BANK 1/DIMM1
                4 GB DDR3 1333 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
        ATI Radeon HD 5670 - VRAM: 512 MB
            iMac 2560 x 1440
    System Software: ℹ️
        OS X 10.10.2 (14C109) - Time since boot: 3 days 23:34:34
    Disk Information: ℹ️
        ST31000528AS disk0 : (1 TB)
            EFI (disk0s1) <not mounted> : 210 MB
            Macintosh HD (disk0s2) / : 999.35 GB (636.35 GB free) - 523 errors
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
        OPTIARC DVD RW AD-5680H 
    USB Information: ℹ️
        HP Officejet Pro 8500 A910
        Apple, Inc. Keyboard Hub
            Apple, Inc Apple Keyboard
        Apple Computer, Inc. IR Receiver
        Apple Inc. Built-in iSight
        Hewlett-Packard HP LaserJet Professional P1606dn
        Neat NeatConnect Scanner
        Apple Inc. BRCM2046 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Internal Memory Card Reader
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /System/Library/Extensions
        [not loaded]    com.marvell.kext.USBGenericPrinterClass (1.0.0) [Click for support]
    Launch Agents: ℹ️
        [loaded]    com.carbonite.launchd.carbonitealerts.plist [Click for support]
        [running]    com.carbonite.launchd.carbonitestatus.plist [Click for support]
        [running]    com.citrixonline.GoToMyPC.LaunchAgent.plist [Click for support]
    Launch Daemons: ℹ️
        [running]    com.carbonite.launchd.carbonitedaemon.plist [Click for support]
        [running]    com.citrixonline.GoToMyPC.CommAgent.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
        [loaded]    com.roamingclient.cell.mac.tm.roamingclient.plist [Click for support]
        [running]    com.tmobile-rocket20.zerocd.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [failed]    com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support] [Click for details]
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [running]    com.hp.printerAgent.plist [Click for support]
    User Login Items: ℹ️
        None
    Internet Plug-ins: ℹ️
        JavaAppletPlugin: Version: Java 7 Update 51 Check version
        FlashPlayerDebugger-10.6: Version: 11.2.202.235 [Click for support]
        AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
        AdobePDFViewer: Version: 10.1.13 [Click for support]
        Flash Player: Version: 11.2.202.235 Outdated! Update
        Default Browser: Version: 600 - SDK 10.10
        QuickTime Plugin: Version: 7.7.3
        SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
        Silverlight: Version: 5.1.20513.0 - SDK 10.6 [Click for support]
        DirectorShockwave: Version: 11.5.9r620 [Click for support]
        iPhotoPhotocast: Version: 7.0 - SDK 10.8
    User internet Plug-ins: ℹ️
        CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
    3rd Party Preference Panes: ℹ️
        Carbonite  [Click for support]
        Flash Player  [Click for support]
        GoToMyPC Preferences  [Click for support]
        Growl  [Click for support]
    Time Machine: ℹ️
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 999.35 GB Disk used: 363.00 GB
        Destinations:
            Taylor Technology Time Caps [Network]
            Total size: 2.00 TB
            Total number of backups: 91
            Oldest backup: 2014-01-13 06:38:23 +0000
            Last backup: 2015-03-06 14:07:22 +0000
            Size of backup disk: Adequate
                Backup size 2.00 TB > (Disk used 363.00 GB X 3)
    Top Processes by CPU: ℹ️
            81%    CarboniteDaemon
             4%    WindowServer
             3%    Neat
             1%    HP Scanner 3
             0%    Microsoft Word
    Top Processes by Memory: ℹ️
        3.05 GB    Neat
        1.46 GB    CarboniteDaemon
        232 MB    Microsoft Word
        232 MB    Finder
        219 MB    WindowServer
    Virtual Memory Information: ℹ️
        327 MB    Free RAM
        4.78 GB    Active RAM
        4.18 GB    Inactive RAM
        1.15 GB    Wired RAM
        125.62 GB    Page-ins
        298 MB    Page-outs
    Diagnostics Information: ℹ️
        Feb 12, 2015, 10:18:58 AM    /Library/Logs/DiagnosticReports/Kernel_2015-02-12-101858_[redacted].panic [Click for details]

    Matt ... got it done, recovery repair said Hard Drive OK.  Re-ran EtreCheck report attached ... still having the same issues.  Everything is fully backed up to Carbonite and Time Machine ... let me know if you see other conflicts or if it is the hard drive I will work to get it repaired.
    Thanks.
    EtreCheck version: 2.1.8 (121)
    Report generated March 6, 2015 at 9:28:28 AM CST
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        iMac (27-inch, Mid 2010) (Technical Specifications)
        iMac - model: iMac11,3
        1 3.2 GHz Intel Core i3 CPU: 2-core
        12 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1333 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1333 MHz ok
            BANK 0/DIMM1
                4 GB DDR3 1333 MHz ok
            BANK 1/DIMM1
                4 GB DDR3 1333 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
        ATI Radeon HD 5670 - VRAM: 512 MB
            iMac 2560 x 1440
    System Software: ℹ️
        OS X 10.10.2 (14C109) - Time since boot: 0:2:41
    Disk Information: ℹ️
        ST31000528AS disk0 : (1 TB)
            EFI (disk0s1) <not mounted> : 210 MB
            Macintosh HD (disk0s2) / : 999.35 GB (643.46 GB free) - 21 errors
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
        OPTIARC DVD RW AD-5680H 
    USB Information: ℹ️
        HP Officejet Pro 8500 A910
        Apple, Inc. Keyboard Hub
            Apple Inc. iPhone
            Apple, Inc Apple Keyboard
        Apple Inc. Built-in iSight
        Apple Computer, Inc. IR Receiver
        Hewlett-Packard HP LaserJet Professional P1606dn
        Neat NeatConnect Scanner
        Apple Inc. BRCM2046 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Internal Memory Card Reader
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /System/Library/Extensions
        [not loaded]    com.marvell.kext.USBGenericPrinterClass (1.0.0) [Click for support]
    Launch Agents: ℹ️
        [loaded]    com.carbonite.launchd.carbonitealerts.plist [Click for support]
        [running]    com.carbonite.launchd.carbonitestatus.plist [Click for support]
        [running]    com.citrixonline.GoToMyPC.LaunchAgent.plist [Click for support]
    Launch Daemons: ℹ️
        [running]    com.carbonite.launchd.carbonitedaemon.plist [Click for support]
        [running]    com.citrixonline.GoToMyPC.CommAgent.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
        [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
        [loaded]    com.roamingclient.cell.mac.tm.roamingclient.plist [Click for support]
        [running]    com.tmobile-rocket20.zerocd.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist [Click for support]
        [loaded]    com.google.keystone.agent.plist [Click for support]
        [running]    com.hp.printerAgent.plist [Click for support]
    User Login Items: ℹ️
        None
    Internet Plug-ins: ℹ️
        JavaAppletPlugin: Version: Java 7 Update 51 Check version
        FlashPlayerDebugger-10.6: Version: 11.2.202.235 [Click for support]
        AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
        AdobePDFViewer: Version: 10.1.13 [Click for support]
        Flash Player: Version: 11.2.202.235 Outdated! Update
        Default Browser: Version: 600 - SDK 10.10
        QuickTime Plugin: Version: 7.7.3
        SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
        Silverlight: Version: 5.1.20513.0 - SDK 10.6 [Click for support]
        DirectorShockwave: Version: 11.5.9r620 [Click for support]
        iPhotoPhotocast: Version: 7.0 - SDK 10.8
    User internet Plug-ins: ℹ️
        CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Click for support]
    3rd Party Preference Panes: ℹ️
        Carbonite  [Click for support]
        Flash Player  [Click for support]
        GoToMyPC Preferences  [Click for support]
        Growl  [Click for support]
    Time Machine: ℹ️
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 999.35 GB Disk used: 355.88 GB
        Destinations:
            Taylor Technology Time Caps [Network]
            Total size: 2.00 TB
            Total number of backups: 91
            Oldest backup: 2014-01-13 06:38:23 +0000
            Last backup: 2015-03-06 14:07:22 +0000
            Size of backup disk: Adequate
                Backup size 2.00 TB > (Disk used 355.88 GB X 3)
    Top Processes by CPU: ℹ️
            25%    CarboniteDaemon
             3%    WindowServer
             2%    systemstatsd
             1%    launchd
             0%    HP Scanner 3
    Top Processes by Memory: ℹ️
        129 MB    CarboniteDaemon
        103 MB    ocspd
        77 MB    Safari
        52 MB    Dock
        39 MB    mds_stores
    Virtual Memory Information: ℹ️
        9.94 GB    Free RAM
        1.48 GB    Active RAM
        539 MB    Inactive RAM
        922 MB    Wired RAM
        1.01 GB    Page-ins
        0 B    Page-outs
    Diagnostics Information: ℹ️
        Mar 6, 2015, 09:24:22 AM    Self test - passed
        Feb 12, 2015, 10:18:58 AM    /Library/Logs/DiagnosticReports/Kernel_2015-02-12-101858_[redacted].panic [Click for details]

  • My iPad is running really slow, and I can't connect to my iTunes account or App Store ,keeps saying can't connect to server ,but have another iPad in house and it's working fine

    My ipad is running really slow, and it will not let me connect to iTunes or App Store, but have another iPad in house which is working fine I,please help

    Try a hard reset by pressing the Home button and Wake / Sleep button at the same time, keep them both pressed until the Apple Logo appears on the screen.
    This does not lose any data on your iPad.

  • HT204161 I bought an IMac 27 on craigslist and I need to change the Apple registration to my name. How can I do it?

    I bought an IMac 27 on craigslist and I need to change the Apple registration to my name. How can I do it?

    Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
    The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
    How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
    It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
    1. If you don't own another Mac
    a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
    b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
    To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
    c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
    d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
    2. If you do own another Mac
    If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
    3. Partition and install OS X
    a. If you see a lock screen when trying to start up from installation media or in Recovery mode, then a firmware password was set by the previous owner, or the machine was remotely locked via iCloud. You'll either have to contact the owner or take the machine to an Apple Store or another service provider to be unlocked. You may be asked for proof of ownership.
    b. Launch Disk Utility and select the icon of the internal drive—not any of the volume icons nested beneath it. In the  Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive.
    c. An unusual problem may arise if all the following conditions apply:
              OS X 10.7 or later was installed by the previous owner
              The startup volume was encrypted with FileVault
              You're booted in Recovery mode (that is, not from a 10.6 installation disc)
    In that case, you won't be able to unlock the volume or partition the drive without the FileVault password. Ask for guidance or see this discussion.
    d. After partitioning, quit Disk Utility and run the OS X Installer. If you're installing a version of OS X acquired from the App Store, you will need the Apple ID and password that you used. When the installation is done, the system will automatically restart into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
    e. Run Software Update and install all available system updates from Apple. To upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the original owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed—you have to repurchase them.
    4. Other issues
    a. If the original owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're irrevocably linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Mac App Store Customer Service has sometimes issued redemption codes for these apps to second owners who asked.
    b. If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to  authorize it immediately under your ID. In that case, you'll either have to wait up to 90 days or contact iTunes Support.
    c. When trying to create a new iCloud account, you might get a failure message: "Account limit reached." Apple imposes a lifetime limit of three iCloud account setups per device. Erasing the device does not reset the limit. You can still use an iCloud account that was created on another device, but you won't be able to create a new one. Contact iCloud Support for more information. The setup limit doesn't apply to Apple ID accounts used for other services, such as the iTunes and Mac App Stores, or iMessage. You can create as many of those accounts as you like.

  • My mac pro is running really slow and the beach ball keeps appearing

    my mac pro is running really slow and the beach ball keeps appearing
    is there some good free software that cleans it up, new to macpro
    Software  OS X 10.9.2 (13C1021)

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    The title of the Console window should be All Messages. If it isn't, select
    SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
    View ▹ Show Log List
    from the menu bar at the top of the screen.
    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    ☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    ☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

  • I have been working on a Christmas Video and all of a sudden iMovie has been really slow, and hasn't let me played the movie or edit it. What do i do? I restarted it a few times now and nothing seems to work

    I have been working on a Christmas Video and all of a sudden iMovie got really slow and wouldn' let me edit or play the video. I restarted it a few times now and nothing seems to work. What do i do?

    Which version of iMovie are you using and what mac do you have?

  • I have a problem to update iMovie 9.0.9. The OS is running really slow and halts from time to time. In the update procedure it says it's one minute left. That was one hour ago... What can I do?

    I have a problem to update iMovie 9.0.9. The OS is running really slow and halts from time to time. In the update procedure it says it's one minute left. That was one hour ago... What can I do?

    I have a problem to update iMovie 9.0.9. The OS is running really slow and halts from time to time. In the update procedure it says it's one minute left. That was one hour ago... What can I do?

  • I bough a new imac, this haven't dvd burner, i bought a external dvd burner but the imac havent a idvd and i need this program, no other one, how to download this and install?

    i bough a new imac, this haven't dvd burner, i bought a external dvd burner but the imac havent a idvd and i need this program, no other one, how to download this and install?

    Hi
    how to download this and install?
    There are no free DownLoads !
    There are no legal DownLoads at all !
    If there is no iDVD on Your Mac (and it's not on newer Macs as Apple discarded it) then You need a program that can do this.
    Your Mac can burn CDs and DVDs - BUT DVD as Data-DVDs not as Video-DVDs - they need a program to be encoded and STRUCTURED as such.
    • iDVD is part of the boxed version of iLife'11 and can only be bought outside Apple as on Amazon and e-bay
    • DVD Studio pro - Part of FinalCut Studio Pro bundle - this to has expired and can only be bought second handed. (High price and tough learning Curve - but best ever done.)
    • Roxio Toast™ - Not as elegant as iDVD - but has many other positive additions (I like it as 10-Pro incl BD-component) (now version 11)
    • Burn - only free alternative I know of on internet. Very simple - Just for doing a plain Video-DVD
    Burn http://www.digital-digest.com/software/Burn.html
    only You can buy from Apple is
    • FinalCut Pro-X which also can burn to DVD but without any nice themes.
    AppleMan1958
    You can also buy Compressor from Apple for $50 US. It will also create DVD and BluRay but without the nice themes.
    Yours Bengt W

  • HT1338 my iMac is to slow and itunes doesn't actualize to the new version

    my iMac is to slow and itunes doesn't actualize to the new version

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

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