My iMac keeps typing a minus sign. I switched my wireless keyboard for a plug in Windows keyboard, and it keeps typing this one character. I took the batteries out of the Mac keyboard, so that is not the problem. I am running Mac OS X 10.6.8.

my iMac keeps typing a minus sign. I switched my wireless keyboard for a plug in Windows keyboard, and it keeps typing this one character. I took the batteries out of the Mac keyboard, so that is not the problem. I am running Mac OS X 10.6.8. In parallels, I don't have any problem, just on the Mac platform.

tebasj wrote:
Thanks for your observation. I realize they are different versions, but when I use the "Software Update" menu, this is as far as it would update. Is there some way to update the iMac beyond what "Software Update" does? I've tried it several times.
Please Note.
Upgrading OSX 10.6.8 (Snow Leopard) to 10.8.3 (Mountain Lion) is not an update. It is a paid upgrade. Just as with 10.7 (Lion) you must purchase it from the App Store with yor Apple ID and install it after backing up your current computer state for safety.
Cheers
Pete

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My iPhone 4 wont turn on, It wont go passed the charging icon and then when I take the charger out it says it needs charge. Its not the charger as iv tried several and holding lock and home button doesnt work please help!!!!!

My iPhone 4 wont turn on, It wont go passed the charging icon and then when I take the charger out it says it needs charge. Its not the charger as iv tried several and holding lock and home button doesnt work please help!!!!!

Hello there, Conorjl7.
The following Knowledge Base article provides some good, practical steps for troubleshooting issues with charging:
iPhone and iPod touch: Charging the battery
http://support.apple.com/kb/HT1476
Particularly:
If your battery doesn't charge, or if your device shows a low-battery image, black screen, or "accessory not supported" alert, follow these steps.
Inspect the connector at the bottom of the phone:
Make sure that there are no bent pins in the connector.
Make sure that the connector is free from debris.
If there are bent pins or debris, please contact Apple Support.
Otherwise, continue troubleshooting.
Make sure that the outlet you're using works.
Make sure that the Apple USB cable and Apple USB power adapter work.
Plug the device in to power and let it charge for up to 30 minutes. If you don't have an Apple USB power adapter, try connecting to a computer's high-power USB 2.0 port (not a keyboard). The computer must be on.
If the device still exhibits an issue, try turning your device off and then on again while connected to power.
If the issue is persists, please contact Apple Support.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

HT6030 Unread mail count still doesn't work for any mail accounts after installing the Nov. 7 Mail fix. I deleted Gmail from my Mac Mail so that's not the problem.

I still cannot get an Unread Mail count in the Dock even after installing the the Nov. 7 Mavericks update. I deleted my Gmail account from my Mac, so I know that's not a problem. I checked the Mail preferences, and thay is configured correctly. Any suggestions?

Point noted re multiples posts [ there were loads of typos in previous] . Your previous reply may indeed be one way of solving my problem. Thanks .
Nevetheless why does Apple prodcue "updated " software which isnt properly comptiable or tested; with the result that it now doesnt work well with Gmail when the prevoius version worked fine. You would think an update would at least work with Gmail as well as the prevsoius version did. G mail is very widely used, so they, Apple, and probably Google too are shooting themselves in the foot if they can't make the software compitable,

HT1725 My downloads on itunes show the songs downloaded however when you play them that is not the case. The download was not completed unsucessfully. What can I do?

My recently purchased songs indicate the download was completed, however that is not the case. When you try to play the song it does not work. Any ideas to fix the problem?

Hello,
Here's how I got my songs to play correctly:
1) Delete the songs that aren't playing from your iTunes library.
2) Download the songs again from the iTunes Store for
free. For information about downloading past purchases, see:
http://support.apple.com/kb/HT2519

I'm trying to connect to my work's VPN. I am connected to the VPN, but I cannot access the server. I keep getting a message that says the server may not exist or is unavailable. I know that's not the case because my coworkers are connected. Can someone

I'm trying to connect to my work's VPN. I am connected to the VPN, but I cannot access the server. I keep getting a message that says the server may not exist or is unavailable. I know that’s not the case because my coworkers are connected. Can someone please help me?

I have the same problem. It is only with tv shows and only with programs I have downloaded after the software update.
Apple support sent me the above link too....but it doesn't solve the problem...my computer is authorized and the content is in my library and will play on my Mac air, but it will not sync the tv shows, it keeps saying my computer isn't authorized for it.
No answers here, but you are definitely not alone with this issue.

10.5.7 sleep issues, I don't have ethernet, that's not the problem

I'm not that computer savvy so please simplify your answers and solutions to my problem. I know that my problems have to do with 10.5.7 because they started after I downloaded the update. My computer needs to be rebooted every other time I shut the lid to let it sleep because it won't go into sleep mode. I've done the thing where I hold down control, command, p and r (or whatever it is, I did it right). I fixed my airport so that it would disconnect whenever my computer goes to sleep (I don't use ethernet, that's not the problem). What other solution is there to this problem? How can I remove the update? Please only offer new suggestions, not the two above that I already tried. Hopefully someone can explain this to me in a way I can understand and give some good suggestions. Thanks in advance.

tangodoodles wrote:
Before I move on to the more complicated suggestion, I wanted to ask about Disk Repair. I opened up the Disk Repair and I verified the hard drive and there weren't any problems.
You mean Disk Utility (in your Applications/Utilities folder)? Did you run the +Verify Disk+ (not permissions) option, or did you look at the bottom where it says *S.M.A.R.T. status: Verified?*
If you didn't run +Verify Disk,+ do that first. If it finds errors, you'll have to boot from your Leopard Install disc to repair them (you can't repair the disk you're running from). Post back if you need to do this but don't know how.
But when I tried to verify the permissions it said there was less than one minute left and the little status bar didn't move past half way so eventually I just had to stop the verifications.
Assuming you ran +Verify Disk+ and it showed no problems, how long did you let +Verify Permissions+ run? It does take quite a while on Leopard; 20 minutes or more, depending on your Mac, how much is on it, etc.
By the way, it's a waste of time to run +Verify Permissions.+ Run +Repair Permissions+ instead.
Can you also sort of simplify the second suggestion about the combo update?
This is a combination (thus the clever name) of all the updates to Leopard since it was first released. Installing it should fix anything that went wrong with any previous "point" update. Download and info are at: http://support.apple.com/downloads/MacOS_X_10_5_7_ComboUpdate
Once it's downloaded, back-up your Mac if you can, then:
1. Disconnect everything except your Keyboard and mouse.
2. Repair permissions if you didn't above.
3. Double-click the downloaded file to install it.
4. After your Mac reboots normally, run Repair Permissions again.

HT1727 How can i retrieve purchased audiobooks that were not synced (problem encountered during sync process). My account shows the purchase history, but the apps are no longer displayed in itunes or on my ipad or iphone

How can i retrieve purchased audiobooks that were not synced (problem encountered during sync process)? My account shows the purchase history, but the apps are no longer displayed in itunes or on my ipad or iphone. I'm not very savvy with using iTunes - I don't think is very intuitive (unlike me:)). Any help would be appreciated.
Thanks

Hello mcegirl4,
Thanks for using Apple Support Communities.
Please refer to the instructions in the following article to assist in downloading those previous purchases from iTunes and the App Store:
Download past purchases
http://support.apple.com/kb/HT2519
Take care,
Alex H.

I've made a photo book, but ordering this iPhoto crashes and I have to reopen the program; done this several times and each time uploading the 3rd page (of 86) it crashes again. My software is up to date (9.2.1), so that is not the problem.

I've made a photo book, but ordering this iPhoto crashes and I have to reopen the program; done this several times and each time uploading the 3rd page (of 86) it crashes again. My software is up to date (9.2.1), so that is not the problem.

Try boot into Safe Mode and try again.

I have just purchased the new Canon 7D II. I am using CS6 and Lightroom 5.0, neither of which can open the RAW files although I see from the list of supported cameras that the 7D II is covered. I have updated both CS6 and LR so that is not the problem.

I have just purchased the new Canon 7D II. I am using CS6 and Lightroom 5.0, neither of which can open the RAW files although I see from the list of supported cameras that the 7D II is covered. I have updated both CS6 and LR so that is not the problem. Not sure what to do next.

It has been indicated that both of those cameras will be supported in the final release of Camera Raw 8.7. But there is no announced release date. There never is. I assume it will be before December 31. But that is only my guess based on the fact that the release candidate expires then.

With the iphone 4s sometimes the spotlight search does not work and you must restart the device. There will be an update that will fix the problem?

with the iphone 4s sometimes the spotlight search does not work and you mustrestart the device. There will be an update that will fix the problem?

Hi. I have 3 different casemate hard cases and i have been experiencing same problem.

Your Apple ID, was just used to download Excalibur: Knights of the King from the App Store on a computer or device that had not previously been associated with that Apple ID.

I keep receiving :
Your Apple ID, ********@*******.***, was just used to download xxxxxxxx from the App Store on a computer or device that had not previously been associated with that Apple ID.
You may also be receiving this email if you reset your password since your last purchase.
If you initiated this download, you can disregard this email. It was only sent to alert you in case you did not initiate the download yourself.
If you did not initiate this download, we recommend that you go to iforgot.apple.com to change your password, then see Apple ID: Tips for protecting the security of your account for further assistance.
Regards,
Apple
Apple has been no help, Mac Store has been no help.
Only iPad 2 & home computer authorized for downloading.
Anybody have an answer/same problem?
Thanks !
<Email Edited By Host>

I'm having a similar problem. I had previously (over a year ago) purchased 2 episodes of Law & Order. Then about 2 months ago, I purchased the 3rd season of Sons of Anarchy. When I downloaded these episodes to my iPad, about a dozen full seasons of various shows popped up, too. No money was removed from my iTunes account & theses particular shows aren't in my iTunes library on my desktop. I've tried every which way to delete them from my ipad, but can't. I went to the Apple store & they suggested I contact expresslane.apple.com for help. I submitted my problem, via email Friday, as they asked, but have not received any response. Any suggestions on how to get rid of these "phantoms?".

I just heard a news report that there is a problem with malware in mac computers that came through a recent java update. Is this true? If so, what should be done about it?

I just heard a news report that there is a problem with malware in mac computers that came through a recent java update. Is this true? If so, what should be done about it?

As usual those "news" reports mangled the facts and got most of the story completely wrong. This particular attack did not arise through a Java update, it was distributed through a fraudulent Flash download popup window, or malicious websites that Safari is designed to block.
If you run Java on your Mac you may be vulnerable to this malware. If you do not run Java there is no risk. If you routinely keep your Mac up to date with Software Update the risk is greatly reduced.
Shut off the mass market junk that masquerades as "news" and read this to learn some real facts:
https://discussions.apple.com/docs/DOC-3271

"one or more of the items in your selection contains Aperture albums that are not supported in iphoto".

I have some folders in iPhoto called 'Recovered Folder'. When I try to delete them I get this message: "one or more of the items in your selection contains Aperture albums that are not supported in iphoto".
I don't use Aperture (did install it to try it out), and have deleted Aperture App from my Mac.
How can I get rid of these fodlers?

i finally figured this out:
fyi, iphoto and aperture can now share (i.e., access) the same library. apple details it here:
http://support.apple.com/kb/HT5260?viewlocale=en_US&locale=en_US
i use both iphoto and aperture, and i suspect something went amiss, at some point, while aperture was accessing my iphoto library.
this is how i fixed the problem:
i launched aperture, then (per the instructions linked above) switched to (i.e., accessed) my iphoto library. i was then able to delete the "recovered folder" and the album it contained. i then quit aperture and relaunched iphoto.
NOTE: at that time, although i expected the "recovered folder" to be gone, it was still present. but this time, i was able to delete the folder from within iphoto without the "contains aperture items" error message.
(Sparky030405, i realize you've since deleted aperture. while i can't say my method is the *only* way to solve this problem, it's the way i was able to solve it. so, you might consider reinstalling aperture in order to delete the folder, then uninstalling aperture, once again.)

I'm trying to install iTunes 10.3 on my PC (windows vista) and I keep getting this message, "There is a problem with this windows package. A program required for this install to complete could not be run. Contact your support personnel or package vendor."

I'm trying to install iTunes 10.3 on my PC (windows vista) and I keep getting this message, "There is a problem with this Windows Installer Package. A program required for this install to complete could not be run. Contact your support personnel or package vendor." I accidentally removed the Bonjour service from my system a few weeks ago, but my iTunes continued to work. Now I have no iTunes and I don't know how to fix it. SOMEONE PLEASE HELP!!!!

a colleague of mine suffers from the same problem. did a quick look on the apple support pages. found many topics covering the same problem.
also saw 1 marked as correct answer... (just browse the discussion pages before you ask, this answer appearantly was sitting there from oct. 14...)
(i'm not on windows, so i can't test...)
good luck!
j.
Correct Answer by Peter Lepere on Oct 14, 2011 3:07 AM
Hi Rick,
by "repair" I mean I went to the control panel, option - programs and features, and in the list of all my installed programs I selected "Apple Software Update". On top of the screen you find the options Uinstall, Change and Repair. I clicked the repair button and that did the trick. After the repair I could uninstall the program. I also uninstalled iTunes, Apple Application Support, Apple Mobile Device Support en Bonjour, thus all Apple programs. Then I installed iTunes 10.5 again and everything went fine.
Success,
Peter

Everytime I purchase using iTunes on my home computer it asks me to verify my c/card, and states "Your Apple ID, ..., was just used to purchase ... from the iTunes Store on a computer or device that had not previously been associated with that Apple ID.

When i use my laptop to make an iTunes store purchase, it always asks me to verify my account details by entering my credit card verification number. After i do this i then receive an email stating "Your Apple ID, ..., was just used to purchase ... from the iTunes Store on a computer or device that had not previously been associated with that Apple ID."
My Laptop is my home device and apart from purchasing app's on my iphone 4, i only use my laptop to make itunes purchases.

I'm having a similar problem. I had previously (over a year ago) purchased 2 episodes of Law & Order. Then about 2 months ago, I purchased the 3rd season of Sons of Anarchy. When I downloaded these episodes to my iPad, about a dozen full seasons of various shows popped up, too. No money was removed from my iTunes account & theses particular shows aren't in my iTunes library on my desktop. I've tried every which way to delete them from my ipad, but can't. I went to the Apple store & they suggested I contact expresslane.apple.com for help. I submitted my problem, via email Friday, as they asked, but have not received any response. Any suggestions on how to get rid of these "phantoms?".

My iMac keeps typing a minus sign. I switched my wireless keyboard for a plug in Windows keyboard, and it keeps typing this one character. I took the batteries out of the Mac keyboard, so that is not the problem. I am running Mac OS X 10.6.8.

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