My iMac won't install updates.

When I click on Software update, Then install, I get an error screen. Here are some pictures. My iMac is the...
Mac OS X Lion 10.7.4 (11E53)

Select  ▹ System Preferences ▹ Network. If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If any proxy options are selected, deselect them. You don’t need to change the bypass or FTP settings. Click OK and then Apply. Test.
If no proxy is selected, or if deselecting it doesn't help, proceed as below.
The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
*Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, you can’t boot in safe mode. Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem(s)? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

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Imac won't install updates on restart

hello..
my imac won't install update automatically when needs restart.so i install them manually from apple download..why?
Message was edited by: panos_ip

during restart installer window shows up but then mac restart immediately

My iMac won't install updates after restart. Please help?

My iMac will restart to install updates, but after logging in again, nothing happens. Even if I click the Apple logo and go to "Software Update", it tells me it still has to install the updates and to restart again. Having to end up with nothing again. Help please? =(

Check /Library/Updates/ for folders with numbers. If there are any, open one and double-click the one with a dist extension. If that installs, then repeat with any others. If not, manually download the updates and then install them.

Macbook air won't install updates

I am sure this has been covered before ... but help! My Macbook Air (purchased Jume 2012, UK) won't install updates. It downloads them, and then when it tries to install it says that an unexpected error occured. I have checked Disk Utility, and its says that Macintosh HD sppears to be OK. Any words of wisdom, folks?
Thanks in advance.

I am sure this has been covered before ... but help! My Macbook Air (purchased Jume 2012, UK) won't install updates. It downloads them, and then when it tries to install it says that an unexpected error occured. I have checked Disk Utility, and its says that Macintosh HD sppears to be OK. Any words of wisdom, folks?
Thanks in advance.

CS5.5 Indesign upgrade won't install "update is not applicable" error

Upgraded to Yosemite, reinstalled legit CS5 InDesign successfully, need to download the upgrade to 5.5 for essential "shared content" plug in... the update won't install "update is not applicable" error w no serial code request, just doesn't install. Indesign 5.0 was working fine, i just need a couple extensions

you can update cs5: http://www.adobe.com/downloads/updates/
but you can't upgrade to cs5.5.
you can upgrade to cs6 or cc (for money).

24" iMac won't install any 'large' Apple software updates from the internet

I am having a serious issue with my iMac and neither the people on the phone at Apple Care or the 'Geniuses' at the Genius Bar have been able to assist. So, maybe someone here can:
First - here is the background information about what happened and what I've done:
A few weeks ago when the new iTunes 10 came out I went to upgrade. The upgrade failed it said. So, I thought perhaps Apple was having issues with the new software or something. So, I thought - Ok, I'll give it a day or two.
I come back and try again from Apple.com - no luck. Hmmmm - well, I just happened to see my 'software update' icon pop up and there was iTunes. I thought "Great! Now I'm sure it'll install!" No luck.
So, I think - well, perhaps I've done something to corrupt my profile. So, I create a new profile and try again. No dice.
So now I'm really confused and figure - ok, let me try a partition and I'll try again. Still nothing.
Finally I figure - ok, something is wrong here. So, since nothing is working I backup my music and important files and wipe out the hard drive and start over. No luck. And, in fact - since I had gone back to 10.5.4 or whatever - software updates needed to install to get me back to 10.5.5. Those wouldn't install through software updates OR when downloaded from Apple.com - Smaller downloads like, flash, java, firefox, etc - all download and install without issue.
I decided to engage "Apple Care" and they call me at the time I specified and we begin to do some tests on the hardware and everything came back ok. We tried from Apple.com and software updates again - still won't install the software. Keeps coming back with "Software installation failed" something about the package installer was corrupted during downloading.
The guy at Apple care thinks perhaps its my network corrupting something. This begins to make a little sense and I think, maybe he's right. My wireless router isn't that great so, maybe I'll just go replace it. However, while I'm checking out I begin to think that maybe its NOT my wireless router - because I do have 2 other computers in my house who haven't had issues downloading anything. So, this is unlikely. But, I didn't like the wireless router anyway - so I went ahead with the purchase.
I get it home - set it up and try again. STILL not working. So, I make an Appointment at the "Genius Bar". I take it in - show them the screen shots of the errors and we get started. They try to do the install of either iTunes or the combo update on THEIR network - still won't work. The genius thinks I have a bad HD and takes the computer for 2 days to look at it.
I finally get to go pick it up - excited that I'll have my iMac (which I use for work) back and functioning again. I go pick it up and they decided that it wasn't my hard drive - but likely my RAM. They couldn't prove it was the RAM but figured since I bought the RAM after I bought the iMac that this must be the issue (even though it was up to exact Apple standards and was from Crucial). So, I think - well, while I have a blank slate I'll go ahead and install Snow Leopard. So, I pick up Snow Leopard and get new RAM too and go home to install.
I get the computer home, put the new RAM in, install snow leopard and get ready to work! After snow leopard install is done - it has some new updates it needs to install. And the update FAILS to install again. Oh, and they never replaced the HD.
So, I call Apple Care again - they have no clue. They suggest making an Apple Genius Bar appointment. So, I take it in again. They run diagnostics on it from their 'Triage' external hard drive and everything checks out. He says its probably the hard drive (same conclusion they came to the first time) and said that they would replace it.
I get the computer back - take it home. Everything is up to date. All the software updates were back in place including iTunes 10. However, I still want to test and see if I can download iTunes and/or do updates. So, I uninstall iTunes and download it again. Same problem. STILL won't install any large software downloads. But, again - Smaller downloads like, flash, java, firefox, etc - all download and install without issue. Just no core Apple updates or things like iTunes will download and install on my iMac.
I then took it to a friends house - set it up on his network - same issue.
So to sum up:
I have re-imaged the hard drive several times
I have replaced the ram
I have replaced my networking hardware (even though other machines on the network have no issues)
I have taken it in twice to the Genius Bar and they still haven't fixed it
The Problem followed the machine and exhibited the same issues in store as it did in my home (so we know the problems stays with the machine)
I have tried it on yet a 3rd network and the issue still exists
The people at the Genius Bar told me that If I still have issues then its with my network - even though its been proven it wasn't.
Its only larger downloads like Combo Updates and iTunes that won't install.
Any ideas? Sorry for the long post but its been quite an ordeal.

Yes, I have tried the updates directly from the Apple website and a different issue occurs. When I do that I get various different errors - the most common saying 'Codec overrun'. This has happened both before and after complete software OS reinstalls (Completely wiping the HD clean).
I did a video of my issue on my iPhone. I had to cut it and compress it to get it off my phone without syncing (because I can't sync it since I can't get iTunes installed now). So, its about a minute long if anyone wants to see it:
http://www.youtube.com/watch?v=8leWwEoIeXI
And yes, we tried to repair permissions a couple times but didn't seem to have any effect on whether it would install these updates. Again, it's NOT all software downloads/installs. It seems to be limited to LARGER pieces of software. Example: Firefox, Flash, Java and Silverlight have all downloaded and installed without error on my iMac. Apple combo updates and iTunes won't install at all.

IMac G5 iSight won't shut down, won't install updates

Hi all,
My iMac G5 (iSight) is giving me some grief.
First, some details:
OSX 10.5.7
I have been trying to update this machine and have successfully updated a few things, such as iTunes, iLife, etc. Updates that don't require a restart seem to go just fine. I am unable to install updates to QT7, Safari because the installer hangs up while "Configuring Installation" and won't go any further, no matter how long you leave it.
This iMac also will not shut down. The finder icons disappear, the desktop image remains, and the grey spinning wheel goes on and it will simply not shut down until forced using the power button.
It is starting and functioning otherwise with no problems.
I have disconnected it from drives and and the network in case there was something on the network keeping it, but no luck. I have run Disk Utility and repaired permissions, reset the PRAM and the SMU, as well. No joy. Incidentally, my partner's MacBook Air is also having the exact same problem as this iMac (I posted as well in the MBA forums), but my own laptop, the one I'm using now (details below) is having no problem at all and all updates have taken.
Has anyone any suggestions about anything else I can try to clear this issue before I ring Applecare tomorrow?
Many thanks!

Hi Miriam,
I've just tried to run a Hardware Test but the disk is clearly from an older iMac I once had (pre-iSight) because it doesn't want to know about it. I have doubts about it being a logic board problem, however, because I'm having the same problems with a MacBook Air (but not my MacBook Pro) and it only started after a recent round of updates. Worrying, yes, but apart from not installing updates that require a restart or simply shutting down both machines seem to be performing perfectly. It's a bit confusing.
Thanks!

HT1338 imac OS X 10.6.8 won't install updates

Every time I try to install software updates, it immediately goes to the "restart your computer now" message before any updates are installed, and it restarts immediately before any updates get installed. I've tried it a dozen times and nothing is changing. I can't access itunes store because of this (as far as I know).
Frustrating.

T Walsh,
Use your install disc, power up and push the disc in while holding the C key, after it loads select your language then on the next screen, in the menu bar select Utilities>disk utilities, when DU opens select (highlight) your volume in the left side bar and run Repair Permissions, then run repair disk.
Then quit eject disc and logout, power off.
Restart and login, run software update, and see if it does the installs, if not try, the following as there might be some corruption occurring, especially if you doing these via WI-FI.
Run the software up date, write down the available updates (application, version) Then you can try to do one at a time by clicking the the box to install update, after it completes then run software update again doing the one at a time thing, till there are no more up dates.
You can also go to the Apple Supprt site and down load the updates 1 at a time with the stand alone installer (this is where the write down the update name and Version comes)
Open Safari, Safari Preferences, general tab, on "Save downloaded file to:" select Destop, if it is not in the dropdown, select other, then select Desktop from the left side bar.
After a download completes click on the installer package and follow the promtps.
Go here
http://www.apple.com/support/snowleopard/
In the search window in the upper right corner type in the name, version, update, it should direct you to the link.
Hope this helps

After Downloading 10.5.2 Update, Computer Won't Install Update, Just Sits?

+*Hi, I have a Mac Mini running OS X 10.5.1 Leopard. I recently tried to download the 10.5.2 Update, it downloaded successfuly, but when I try to install it, it sits and the loading bar doesn't move at all. I've let it sit for several hours (12 to be exact) and it didn't move at all. I force-shut down the computer, but now I can't re-download it. The update for my computer is 182 MB. How do I fix this?*+

BigBird91 wrote:
+*Hi, I have a Mac Mini running OS X 10.5.1 Leopard. I recently tried to download the 10.5.2 Update, it downloaded successfuly, but when I try to install it, it sits and the loading bar doesn't move at all. I've let it sit for several hours (12 to be exact) and it didn't move at all. I force-shut down the computer, but now I can't re-download it. The update for my computer is 182 MB. How do I fix this?*+
There are two possibilities: You download is corrupted.
You can download the full 10.5.2 update here:
http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx1052comboupdate .html
and install it.
The other possibility is that if you have installed the recent TimeMachine/Airport update it probably won't instal anyway. There are many threads here about it. You should look them over.

My Macbook Won't Install updates

I just purchased a Macbook Pro and it won't automatically update the software. It looks like it downloads the software but then just quits and never ends up installing.

It never automatically updates the software, updates do need to be preformed manually. Try logging out of the app store, restarting the computer, and logging back in. Then run your updates again

Itunes won't install update to recognize my iphone comes up with a error cannot find Itunes.msi

my itunes won't instal the update errors saying cannot find itunes.msi

Hi, kdub5.
Thank you for visiting Apple Support Communities.
I understand that you can not update iTunes due to a .msi error. I would recommend uninstalling iTunes and all of it's components as outlined in the first article below. For any component that gives you the .msi error, go through the steps in the second article below.
Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8
"The feature you are trying to use is on a network resource that is unavailable" alert appears when you remove Apple software in Windows
Cheers,
Jason H.

After Effects CC won't install/update in Mac OS 10.9.3 (Maverick)

I just updated my Mac OS to 10.9.3 (Maverick). I was able to re-install/update all of my CC programs except for
After Effects. I get all kinds of errors. First it was "can't patch". Now it's "There was an error installing this update. Please Quit and
try again later. Error Code U44M11210". What can I do to get After Effects to work?

Kitcateleven please see Error U44M1I210 | Install updates for information on how to resolve the U44M1I210 error.

Adobe Photoshop Elements 9 Won't Install Updates?

I've received some notifications about installing updates for this product, but every time I try, it seems to be downloading, and then gives me the error page that essentially goes as:
Some updates failed to install
He following updates were unable to install. If you wish to install these updates, please fic the problems below and retry.
Adobe Photoshop Elements 9.0.3 Update
There was an error downloading this update. Please quit and try again later.
And then I get the same message for a Photoshop Camera Raw 6.5 Update.
When I looked at the customer service link, it took me to a page discussing the product not being qualified with a serial number or some such. Except, I have registered the product, and there doesn't appear to be any prompt to re-submit the serial number.
Is this something to do with the creative cloud not upgrading products not part of the suite? Something else? I appreciate any and all responses.
Thank you

You're in the wrong forum. This is not the Elements forum.
Here's the link to the forum you want:
https://forums.adobe.com/community/photoshop_elements/content

Acrobat won't install updates

I have installed Adobe creative suite 3 and adobe acrobat 9
standard. Every time acrobat starts it tells me updates are
available do you wish to install. I say yes and it tells me that it
must shut down acrobat to do this. Do you want to continue or
cancel? I hit continue, it shuts down acrobat and then 30 seconds
later tells me it was unable to shut down acrobat and that it will
not install updates. For some reason the installer thinks Acrobat
is running whenever it tries to install updates even if it is not.
We have reinstalled my adobe creative suite package and this
allowed me to run updates in acrobat one time. 2 weeks later I am
not able to install updates again. Any thoughts on what this could
be? I am running windows XP.

Hi,
These are the forums for acrobat.com so you may have better
luck at the acrobat forums
http://www.adobeforums.com/webx/.3bbeda8b/

Acrobat 9 won't install updates (cant close porgram)

I have installed Adobe creative suite 3 and adobe acrobat 9 standard. Every time acrobat starts it tells me updates are available do you wish to install. I say yes and it tells me that it must shut down acrobat to do this. Do you want to continue or cancel? I hit continue, it shuts down acrobat and then 30 seconds later tells me it was unable to shut down acrobat and that it will not install updates. For some reason the installer thinks Acrobat is running whenever it tries to install updates even if it is not. We have reinstalled my adobe creative suite package and this allowed me to run updates in acrobat one time. 2 weeks later I am not able to install updates again. Any thoughts on what this could be? I am running windows XP.
thanks for any help,
-ryan

Thanks for your feedback. I tried doing what you suggested. (It turns out that I actually have acrobat 8.1.0 standard)Acrobat tells me I need to install security update 8.1.2. I download this file from the link you sent me and tried to install it manually. Now I get a warning that tells me the window installer cannot install update because the program is missing or upgrade patch may be for a different version.
Any thoughts

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