My iMac wont go past the grey screen with Apple Logo and question mark a caution mark

You may find this support article helpful:
http://support.apple.com/kb/TS2570
Ciao.

Similar Messages

Hi my iMAc 27 inch starts up to the grey screen with apple logo and loading bar underneath it loads halfway then freezes up and shut down after a while please help

Hi my iMAc 27 inch starts up to the grey screen with apple logo and loading bar underneath it loads halfway then freezes up and shut down after a while please help

Try the tips listed here Mac OS X: Gray screen appears during startup - Apple Support

TS1367 My MacBook Pro will not go past the grey screen with apple logo in the middle

How do I fix this issue is there anything I can do

Hey there Gonzoeg850,
It sounds like you are unable to boot your computer to your desktop or log in screen. I do not know if you have tried these steps from the article you have up there, but that is exactly where I would start:
Troubleshooting: My computer won't turn on
http://support.apple.com/kb/TS1367
Verify you have a good connection from your Mac to the wall outlet by confirming the power cord and adapter if present are securely connected and plugged in. To check if the wall outlet is working, plug in a lamp or other electrical device.
If the wall outlet is working and you continue to have no power try another power cord or adapter if available. If it works you may need a replacement cord or adapter.
Note: See Apple Portables: Troubleshooting MagSafe adapters for further troubleshooting with MagSafe adapters.
Disconnect all accessories that are plugged in to the computer, such as a printer, hub, or other mobile device.
If your Mac supports user-installable memory, solid state drive, or hard drive, and you recently installed any of these, make sure they are installed correctly and are compatible with your computer. If possible, reinstall the original memory or drive into the computer to find out if the behavior persists afterwards.
MacBook Pro: How to remove or install memory
MacBook: How to remove or install memory
Mac Pro: How to remove or install memory
Mac mini: How to remove or install memory
iMac (27-inch, Late 2012): Installing or replacing memory
iMac: How to remove or install memory
Reset the SMC.
If you are still unable to start up your computer after trying each of these steps, visit an Apple Store or Apple Authorized Service Provider (AASP) for further diagnosis. If you plan to visit an Apple Retail Store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).Note: Diagnostic fees may apply for issues not covered under warranty or the AppleCare Protection Plan (APP).
Thank you for using Apple Support Communities.
All the very best,
Sterling

My macbook pro doesn't bootbeyond the grey screen with apple icon and spinning wheel.

My macbook pro doesn't boot beyond the grey screen with apple icon and spinning wheel. I used the "Option" button to access the Disk Utility function and run Repair Disk and Repair Disk Permissions. Should I restart my computer?

The following support article is somewhat outdated. Where it refers to booting from an installation disc, you should boot from your recovery partition (if running 10.7 or later) by holding down the key combination command-R at the chime.
Mac OS X: Gray screen appears during startup

HT204347 Hi my serial number on bottom of my mac is W8*******66E when l try to try the computer on it is just going to grey screen with apple logo and spinning wheel i have tried starting in safe mode and a few other suggested solutions and they have not

Hi my serial number on bottom of my mac is W8******66E when l try to turn the computer on it is just going to grey screen with apple logo and spinning wheel i have tried starting in safe mode and a few other suggested solutions and they have not worked?
<Edited by Host>

What other solutions have you tried?
This may help you:
https://discussions.apple.com/docs/DOC-3353
Ciao.

Macbook Pro (2011) froze while working, forced shut down, now won't turn on. Grey screen with apple logo and spinning wheel for hours. Help?

Macbook Pro (2011) froze while working, forced shut down, now won't turn on. Grey screen with apple logo and spinning wheel for hours. Help?
Unfortunately do not know the operating system since I never updated anything and I can't get in to it.
Thanks for your assistance.

If you want to preserve the data on the boot drive, and it's not already backed up, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data, you can skip this step.
There are several ways to back up a Mac that is not fully functional. You need an external hard drive to hold the backup data.
1. Boot from the Recovery partition or from a local Time Machine backup volume (option key at startup.) Launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
2. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
3. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.

I have snow leopard installed as an OS. When trying to reboot a MacBook Pro I am getting stuck on grey screen with apple logo and rotating symbol. What can I do?

I have snow leopard installed as an OS. When trying to reboot a MacBook Pro I am getting stuck on grey screen with apple logo and rotating symbol. What can I do?

Maybe this might help.
http://support.apple.com/kb/TS2570

I bought iphone 5s 2 days ago and suddenly it turn off and start again till the white screen with apple logo and start again

i bought iphone 5s 2 days ago and suddenly it turn off and start again till the white screen with apple logo and start again
please answer me as soon as possible

Hello Ahmedabokamar,
Thanks for the question! I'd recommend taking a look at the following article for troubleshooting steps that can help get your iPhone working again.
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
Cheers,
Allen

Start up screen stuck on grey screen with apple logo and spinning gear

Start up screen is stuck on grey screen with apple logo and spinning gear. What should I do?

See this thread with dominic23’s suggestions: https://discussions.apple.com/thread/5783326?tstart=0

Macbook won't boot past grey screen with Apple logo and spinning wheel.

For some reason, after about 1 year and 10 months of owning my Macbook, it decided this morning not to load past the grey screen with the Apple logo and spinning cog/wheel.
I used it for a couple of hours beforehand, and it was working fine. Software Update prompted me of about about 4 or 5 updates; I can't remember exactly what was downloaded, but I think there was a Security Update and iTunes among them. I restarted, left it to install with no errors, but when I logged in, Safari and iTunes were running incredibly slowly. I also noticed that the volume keys weren't responding, as well as the power key to bring up the "Sleep, Restart, Shutdown, etc" dialog box. I forced shutdown, hoping a restart would solve my problem, and that's when my troubles started. I originally just left it, but after about an hour the wretched thing was still spinning.
So far, I have done a number of troubleshooting tips on a variety of websites. I have tried taking the battery out and holding down power for 5 seconds, resetting the PRAM with option, cmd, p & r, and holding down power until the sleep light flashes rapidly and the computer lets out a large "BOOOP".
I have booted off my Leopard install disk with both option and c, repaired the hard drive a number of times, with there being no errors whatsoever. I have tried repairing permissions, but everything seems to freeze up, except the mouse.
For some reason my computer will not boot into safe mode, either, and holding cmd & s at startup doesn't get me to the stage where I can enter commands with the keyboard.
Unfortunately, because of my puny 60GB hard drive, I only have 1GB of free space left and cannot reinstall Leopard without wiping my hard drive.
I would greatly appreciate it if anyone could assist me with this unfortunate dilemma. It's such a shame that my computer has been fantastic for so long and now decides to play up. (Maybe it's just Apple trying to get me to buy a new 2.4Ghz aluminium Macbook sooner than I was planning...)
Thanks very much.

Hi ds,
Sorry to hear you're having such trouble!
Unfortunately, the best thing you can do at this point is reinstall Leopard (and then attempt to install the combo updater, too). If you don't have a backup of your machine, you could boot it into Target Disk Mode (by holding down T at startup) and then attach it via FireWire to another computer to salvage your files.
I recently had to repair a machine with this exact same problem, and after messing around with that for several hours, I'd have to say that I think that an Erase and Install is the way to go. If you then migrate over your user data and start having troubles, you at least know where the problem lies. I suspect, though, that having a clean machine with all of the new updates applied will be the end of the issue.
Sorry to be the bearer of bad news. There are a few other things you could try first; you could, for example, manually download the relevant combo updater from Apple's website and attempt to install it to your damaged machine while it's in Target Disk Mode. If you have a copy of Disk Warrior, that too is certainly worth a shot (and in some cases may be the saving grace). In my experience, though, a failure of this magnitude isn't easy to resolve.
Hope that helps.
—Hazy

My macbook pro 2011 shows grey screen with apple logo and want start

i was just using my macbook pro and it freezed for a while not responding and i turned it off by pressing the power button. afterwards, i turn it on and it shows a grey screen with apple logo but want start pls somebody help me because am having "my life" on the machine

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.a. Boot into Recovery by holding down the key combination command-R at the startup chime, or from a local Time Machine backup volume (option key at startup.) Release the keys when you see a gray screen with a spinning dial. When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire or Thunderbolt cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode.* The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Post for further instructions.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Boot into Recovery again. When the OS X Utilities screen appears, follow the prompts to reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
Step 8
A dead logic-board battery in a Mac Pro can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

How to get passed the grey screen with apple logo when turning on?

I got a Imac Intel 20" about 6 years old. The other day turned it on and everscince havent been able to get passed the grey screen with the apple logo on it? What could be the problems and how can i fix this?
cheers

Hello v:
The computer is fairly old and anything can happen. You could try resetting the SMC and see if that helps.
Barry

Macbook Pro won't boot past grey screen with Apple logo and then shuts off

This is a long story...
This morning, I would turn it on and it'd go to the grey screen with the Apple logo for a few seconds and then go to the icon that is a circle with a line through it. After reading online, I was able to boot it up in Safe Mode. I messed around a little bit in system preferences thinking I could fix it on my own, not really knowing what I was doing (I'm a *******). I went to Startup Disk in Preferences. I chose the MAC OS X, xxxx and then clicked the lock to prevent further changes and then clicked restart.
Now when I turn on the macbook, it goes to the grey screen with the Apple logo for at least two-three minutes and then just shuts off. Won't boot into Safe Mode now. Please help. I already tried the Command-Option-P-R keys trick like five times.

If you have a full retail DVD for 10.6 you can boot from that by holding the C key during startup...but you will then be in install mode if that is what you want to do. At least go ahead and see if it will boot ok from the 10.6 disk and then you can decide what you want to do further.
Apple does not have 10.5 for sale anymore from what some other users have said on here so if you want to go that route you will have to find a copy for sale such as from eBay or one of the Mac resellers.
Before taking the machine to someone, try booting from 10.6 and see if that works...that way you can narrow down problems the machine may be having.

Grey screen with apple logo and buffering how to solve problem ?

When starting my mac book pro it comes up with the grey screen with the apple logo and the buffering symbol , I have tried to reboot in safe mode and that doesn't work. I do not have my installation disc for the OS X 10.7.5 and was wondering if I used an external hard drive to back up all my files and then got a lion installation USB from amazon, would that solve my problem and make sure I don't lose my files ? Do you have any other suggestions ?

Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Boot in safe mode. First, disconnect all wired peripherals except keyboard, mouse, and monitor, if applicable. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
During startup, you will see "Safe Boot" on the login screen, which appears even if you normally log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Safe mode is slower than normal, and some things won’t work at all, including your login items.
Same problem?
After testing, reboot as usual (i.e., not in safe mode.)

IMac (early 2008): grey screen with Apple logo and spinning wheel

Hi there,
I have recently had a problem with my iMac - it started with distorted graphics and I booted into Safe Boot to back up all files with the intention of reinstalling OS X (either from original install CDs or from USB drive with Mountain Lion on). Safe Boot got rid of the distorted graphics but as I rebooted to reinstall, the iMac hung on the spinning wheel on a grey screen with the Apple logo.
I have tried (in no particular order) : resetting PRAM and SMC, booting from original install CDs, booting from the self-created Mountain Lion USB stick, booting into Safe Boot again, booting normally, taking out keyboard/mouse and booting normally... the pinwheel either freezes, the iMac reboots itself, or comes up with a screen telling me to reboot due to a problem. If I hold down command-V at startup it always freezes/fails at the same point and there's usually a previous shutdown cause of 3 or -128?!
I don't seem to be able to run the hardware test either from DVD or internet, I can boot into single user mode and the iMac will stay up for hours but I don't know what to look at or what to fix! There are kernel panic logs relating to some of the shutdowns but as I can't view these out of single-user mode I can't attach them to the post but can look & reply on another machine.
It's an early 2008 iMac, 24" screen, running OS X 10.8.2 - I'd appreciate any help and will try to provide any extra information anyone needs (that I can glean from single user mode, anyway!)
Kind regards,
Carly

I've looked at that, I did try to link the discussion to the article but it failed too Thank you though.
I just created an Ubuntu DVD to run - the graphics are distorted on that too so I'm guessing it's a fault with the graphics card. I don't have the knowledge to confirm/deny it so a trip to an Apple Store is probably in order?

My iMac wont go past the grey screen with Apple Logo and question mark a caution mark

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