My instant watch for netflixs is not working on my macbook pro. I just shows a black screen. I know that the problem is not Silverlight, so what other type of software or upgrades am I missing?

Go figure both Apple support and Netflixs support "have never seen a problem quite like mine" the same day my free trial has ended. And no the, problem is not with my Netflixs account because they charged my debit card just fine. I'm trying to play instant movies on my netflixs account and every time I click on a movie or show it just shows up a black screen with no play controls. According to Netflixs I'm either missing a peice of software or I need to uninstall and reinstall a program or plug-in or something. At first they thought it was Microsoft Silverlight, but I've tried uninstalling and reinstalling that several times and nothing has changed, plus since I had no play controls as well the problem is definetly not Silverlight. So I was wondering what other types of software or plug-ins are needed to play Netflixs movies or if anyones else has had the same issue and knew how to fix it. And I know that it is a problem with my Macbook Pro, because my netflixs accout still works on my sister's computers. I've tried restarting my computer, restarting Firefox, signing out and back in on Netflixs, praying to God, clearing my cookies and chache, saying nice things to my laptop, yelling at my laptop, and pretty much everything under the sun. Nothing I do is fixing it. Please someone help me figure this out.

MacBook Pro  / Mozilla Firefox / Netflix / Silverlight Update solved - DON'T DWNLOAD FROM NETFLIX
I solved this problem tonight. I have a MacBook Pro with 10.5.8. I know, it's old. But I love my Netflix and I recently noticed that Firefox plays Netflix much better.  Then I suddenly got this message that I needed to download the latest Silverlight - it only takes 30 seconds! - WRONG.   However, after much searching, I finally did the steps in order and it worked.  
This was after repeatedly downloading Silverlight from the Netflix site without success.  So here's what I did:
1. Went to http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx
2. Followed the directions. I felt like such an idiot for not doing it right before.
3. Go to your hard drive and search for "Silverlight" to locate ANY existing Silverlight files: .dmg, etc.
    [also check your Libary/ Internet Plug-ins, but the above search is faster]
4. Drag it all to the trash and empty it.
5. Go back to the Get  Silverlight page and click on the Install on that page, not the Netflix site.
6. Note the steps for Safari or Mozilla Firefox - I wanted Firefox, so I follwed those instructions.
7. Once it's installed, close all the browsers and Restart that bad boy. Right away.
8. Open a browser, go to Netflix and proceed to joyfully rot your brain with Netflix content. Yay!

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