My internet is really slow when others are using i...

Hey my internet is really slow when other people use it.
Also it is a problem when i'm xbox live, i'll be playing a game and when someone else in the house is on BBC i player, it skips like mad and its so frustrating to play on, in fact its unplayable.
I just want to know if there is a way to fix this,
I have BT broadband and i have the black hub.
I have no ideas about computers and internet so i really dont know what to do about this!
any help would be much appreciated, thank you xx

thank you,
here are my results from the hub;
ADSL line status
Connection Information
Line state Connected
Connection time 7 days, 00:33:53
Downstream 1,824 Kbps
Upstream 448 Kbps
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 14.8 dB / 14.0 dB
Line attenuation (Down/Up) 55.7 dB / 31.5 dB
Output power (Down/Up) 2.8 dBm / 1.3 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 1627 / 261
CRC Errors (Down/Up) 385 / 189
HEC Errors (Down/Up) 1544 / 147
Error Seconds (Local/Remote) 279 / 95
and here are my results from the speed test
1. Best Effort Test: -provides background information.
Download Speed
1143 Kbps
0 Kbps 2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 1143 Kbps
For your connection, the acceptable range of speedsis 800-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1824 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1250 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 12.94:24.68:62.38 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
364 Kbps
0 Kbps 448 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 364 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 448 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

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