My ipad is disabled asking me to connect to itune, after i connect to itune it says can't open the ipad
after my daughter tried many password to unlock my ipad, it became disabled, everytime i open it, it says "ipad is disabled, connect to itune, but after i connect it to ituned, it can not open due to passcode protected, how can i open my ipad?
Hi perrygirl!
I have an article here that can help you resolve this situation:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
If your computer is still not recognizing the device after following those steps, you may need to troubleshooting following the steps in this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Thanks for coming to the Apple Support Communities!
Regards,
Braden
Similar Messages
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what do i do if my internet is wep and i need it to be wpa2 because my ipod touch 4th gen connects to the internet but when i click on safari or itunes it says safari cannot open the page because its not connected to the internet. i have contacted apple support and they said to change from wep to wpa2 but when i change it to wpa2 and type in password and connect on my laptop it says the saved setting on this computer for the network do not match the require ments of the network
My 2nd gen works fine with WPA2 and AES encryption.
You may need to go back and start over. Reset the router back to factory defaults, log on as the admin, set up security, DHCP, and make sure the IP address pool has enough IP addresses to lease to ALL of the computers/devices that will connect to that the router. -
Hi, I can't open my ipad. it is saying (ipad not backed up) this ipad has not been backed up, backups happen whenwhen this ipad is plugged in , locked and connected to wi-fi Ok. Iv'e connected to itunes and backed up. but It won't let me clear the box or open the ipad. please help, thank you Lyn
Try a reset:
Hold the Sleep and Home button down until you see the Apple logo. -
An elderly friend has given me her iPad to"fix". She has entered passcode incorrectly too many times (I now have the correct passcode). The ipad is now disabled,has never been connected to a computer . Can it be opened without loosing what is on it?
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.htmlhttp://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tbhttp://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Devicehttp://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htmhttp://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
on my ipad it says ipad is disabled connect to itunes but i try and connect it to itunes and says i needvto wright the password in the ipad first but cant help please
I have the same problem with my ipod touch ... but im trying to find a way to fix it without restoring it...
but one fix is to shut it down completely ... then press and hold BOTH the power button and the home button .. hold both of those 4 ten seconds .. then release the power button but still hold down the home button .. and then it'll show something that says "connect to itunes" once u get it connected to itunes , click the restore button ... BEWARE THIS WILL WIPE OUT EVERYTHING ON YOUR IPOD!!! IT WILL RESTORE IT BACK TO FACTORY SETTINGS , AS IF U JUST BOUGHT IT !!!!! then it should work fine again .. but u will lose all data on there besides the things you have synced with itunes already..
Thats y im iffy with doing this , im trying to find a fix where i wont have 2 restore it but i dont think there is 1 :'(
good luck tho
~sam -
hi my phone is disabled and asking me to conect to itunes but when i conect to itunes it says can not conect as u have to type code first on ipone ....help pls
If the phone is actually working you can reset it fron the handset, but yours does not appear to be working. Be sure you are using a good cable and the cable is connected directly to a USB port on the computer (not a hub). Follow the instructions carefully in that link; the computer will not recognize the phone until it is in Recovery mode, and it's complicated to get it there. If you have followed the instructions exactly and it still is not recognized in iTunes. try removing and reinstalling iTunes: http://support.apple.com/kb/HT1925. If that still fails try a different computer, and also try restoring from DFU mode (Google is your friend).
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I had a previous iPhone, my current iPhone and my iPad that are all connected to one cloud. Can I delete the backup from my previous iPhone? Will it delete in the cloud AND on the phone? or does it just delete from iCloud? or does it just delete from the phone? Someone please help!
You can delete the backup without any problem. Only the backup will be deleted from iCloud and nothing else will be deleted, so you can do it without worrying about losing data on iCloud or your devices
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My ipad 4 is in recovery mode and says connect to itunes, but when i connect to itunes it says nothing. but in the device driver properties on my computer it says my ipad is in recovery mode. what should i do?
please help!See: http://support.apple.com/kb/HT1808 to restore the phone using Recovery Mode. You will lose all content on the phone. This is the only way to bypass the lock screen if you don't have the last computer the phone was synced to.
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When our iPad is in use on the internet, my iMac internet connection goes off. I can't get the two devices to work at the same time with the AirPort Express. Is there a setting somewhere I may have missed?
When two or more devices conflict it typically means that the DHCP service is either misconfigured or is not running at all. DHCP provides IP addresses to local network clients.
Is your AirPort Express base station the only router in your current network configuration? That is, is it connected directly to an Internet modem and not to another router upstream of it? -
I currently have an iPhone 4s, ipad2 and 2nd gen iPod touch connected to a dock. Can I control the iPod using my phone or iPad if I have iTunes open on laptop?
The Tango app might be of some help with that:
http://www.tuaw.com/2010/11/08/tango-links-your-ios-devices-for-remote-music-con trol/ -
hi
Since about 2 weeks ago for no apparent reason, the internet on my iPad suddenly stopped working (when I open Safari, it says: "Safari cannot open the page because it is not connected to the Internet"), even though the Wifi icon in the top left corner still shows full signal. However, I noticed when I went into Wifi settings (Settings>Wifi) that there is no checkmark next to my network name (only the spinning circle icon, as if it's trying to process something). This only happens at home (I can browse the internet while connected to Wifi at university). My other Apple devices (MacBook Pro and iPhone 4S) work perfectly fine at home.
I've tried resetting my router, restarting my iPad, resetting Network Settings on my iPad, and tried following Hynes' instructions on this thread:https://discussions.apple.com/thread/2453187?start=15&tstart=0, but nothing has worked so far (although I have to admit that I found the instructions on that thread somewhat confusing, so there is a chance that I accidentally did not follow them properly).
Could someone please help? It'd be VERY much appreciated. -
How do you connect to wi fi. i can t get the ipad to connect to my home network.
how do you connect to wi fi. i can t get the ipad to connect to my home network.
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
Additional things to try.
Turn Off your iPad. Then turn Off the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
On your iPad go to Settings > General > Reset > Reset network settings and see if that enables you to connect.
Cheers, Tom -
Safari is not connecting to internet on my iPad. Says "could not open the page becuase the server stopped responding." Everything else that updates over wireless connection is working fine. Get same response on any site I try to visit. Need Help!
I am having identical problem on my iPhone 4 running iOS6. Did NOT experience this issue prior to upgrade.
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I have full bars but i can't connect to the internet. I've done all the usuall thing like reset the ipad reset my internet security but everytime it says "safari cannot open the page because it is not connected to the internet" Any ideas?
As with previous posts this is usually a DHCP issue and occurs frequently especially with routers connected to Cable Modems or those Micro-Cell towers.
Unplug all Routers, AirPorts (or other off brand Wi-Fi broadcast units) and any other Wireless broadcast unit that might provide you with a WDS (often other AirPorts feeding off the signal of the AirPort closest to Cable/DSL Modem) and best to totally power down the Unit affected; lastly either hold a reset button on Cable/DSL modem for 30-45 seconds or actually power it down if an option (not suppose to power down Cable Modems that have Telephony for some odd never completely explained to me reason).
Let Cable/DSL Modem re-boot till 'all green lights'. Then power up each device involved in order from closest to farthest waiting each time for completion of initiation. Micro-cell towers can take 10 minutes to completely re-boot and you must wait for across the board green lights in my experience. Even WDS can add a few minutes till all green on mother AirPort unit.
Only NOW may you re-start the offending device and see if it will connect. Works about 99% of the time! -
Since upgrading to Yosemite on my iMac I am frequently getting "safari can't open the page (blank) because the server unexpectedly dropped the connection this sometimes occurs when the server is busy. wait and then try again". This is with both a WiFi and Ethernet connection. The server is working fine from other devices using WiFi onto it such as iPhones, iPads, MacBook (which is also on Yosemite) so don't believe its an issue with the server.
I am also noticing page load very slowly when this problem is not occurring.Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Please take this step regardless of the results of Step 1.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.
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