My ipad is frozen and is displaying a black screen. Ive tried holding down the power off button but the apple displays and then nothing happens.

my ipad froze during a upgrade. it might have run out of battery. i brought it with me to work and i'm charging it but it keeps displaying a black screen. it wont even let me power it off.

If it is totally black, all the time, and you can never see anything on the screen, I agree with stef7 - it needs replacing. Is it still under the manufacturer's warranty?
Is the proximity sensor (dot(s) on top of the phone) covered by a case or screen protector? That would make the phone "think" you are holding the phone at your ear to talk, and will turn off the screen to save battery..

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HT1212 what else is there to enable my iphone 4? ive tried holding down the home button while hooking up to itunes and ive also tried bypassing it with gecko.

i disabled my iphone by putting wrong passcode and now im locked out. ive tried holding home button while hooking up to itunes and also tried with gecko. what else is there

-Plug your iDevice into iTunes (preferably the latest version)
-Hold your Lock button for 3 seconds
-Then without letting go with Lock button, hold Home button for 10 seconds
-While holding Home+Lock button, release lock button
-Continue holding Home button for another ~25 seconds
3 seconds lock button
10 seconds lock+home button
~25 seconds home button
You can also watch a video on YouTube how to do it, search "How to put your device into DFU mode"
iTunes then would recognize the device as in recovery mode, you can then restore your device
Hope this helps!

I have one of the first IPads and an IPad air. I use the old one at school. Last week, the screen went blank on the old IPad. It seems to be frozed. I have tried holding down the wake button and home button. The apple icon shows briefly, then blank

I am wondering if one of the apps from the IPad Air is causing a problem with my old IPad. If it is, How do I correct the problem?

Hey Tina,
If it is not working after the restore, then you may find more information by using another one of Apple's support resources. Checkout the link below for further assistance.
Contact Apple Support
https://getsupport.apple.com/GetproductgroupList.action
Regards,
-Norm G.

IPod Nano 4G frozen at language screen. Tried holding down menu-click without success. Have gone through restore process, but it continues to stick at the language screen. Intel iMac 3ghz, OS X 10.6.7, iTunes 10.3.1 (55).

I have a frozen iPod Nano 4G. After syncing it gets stuck at the language screen and cannot proceed any further.
I have tried holding down the Menu and click buttons for >6 seconds, without luck. Have reset to factory settings and re-syncd, but it keeps getting stuck at the language screen.
I suspect it is the latest version of iTunes causing the problem, as I just installed it a couple of days ago and this is the first sync since the update.
24" Intel iMac 3ghz C2D, OS X 10.6.7, iTunes 10.3.1 (55).

+Do you have access to, another Firewire enabled Mac, that you could use, to attempt a retrieval of data, using Firewire Target Disk Mode?+
A question on this Firewire Target Disk Mode - If I could get access to another Firewire enabled Mac and connected the two together, host #2 to Target #1, with a Firewire cable (6-pin to 6-pin), and power the two up, even though #1 would not be booted up to the desktop but just have the hard drive powered up, would the hard drive of #1 be accessible to #2? If so, would I be able to perform any repairs or do anything to the drive to enable it to bootup the #1 computer? This would be similar to when I remove and hook up a 2.5" IDE-ATA PC laptop hard drive to another PC computer, usually a desktop, via a drive adapter and USB 2.0 cable, as an external drive. When I do this in a PC, it's usually one that is unable to boot up to Windows due to malware or other problems. I am able to see the files and folders on the #1 computer's hdd and then clean out any malware (virus/spyware), or add/replace any corrupt/damaged Windows files that might be keeping the #1 computer from booting up. After that, I can usually return the hdd to the #1 computer and boot up normally to finish any clean up or change any settings.
I had considered taking the hdd out of this damaged iMac computer and attempting to hook it up with a PC, but after seeing how difficult it is to get to this hdd and not sure of what I'd do when and if I did get the two connected together, I put the idea way back as a last resort. I wasn't sure I'd even be able to see any folders or files on the Mac hdd due to the differences between OS X and WinXP. And, after reading that Macs aren't susceptible to malware, I didn't know what I would be accomplishing.

Each time I try to begin, it's asked to define adobe ID, and then nothing happens. I don't understand why ???

Each time I try to begin, it's asked to define adobe ID, and then nothing happens. I don't understand why ???

Try disabling the computer's antivirus and firewall.
- Next try the manual install method of:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
- Then try on another computer

My iphone 5c screen went out and its just a black screen ive tryed a hard reset and nothing still when i plug the charger in it dings and ive hooked it to itunes and restored it still nun do i need to buy a new screen or is something else wrong?

My iphone 5c screen went out and its just a black screen ive tryed a hard reset and nothing still when i plug the charger in it dings every few secs and ive hooked it to itunes and restored it still nun do i need to buy a new screen or is something else wrong?

If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit

Surfing the web on Safari the screens freezes and then nothing happens

Surfing the web on Safari the screens freezes and then nothing happens? All is updated

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.
When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

I am unable to install itunes. I get the pop-up asking if I want to save or cancel the iTunes64 file. I click save... and then nothing happens. Help!

I am unable to install itunes. I get the pop-up asking if I want to save or cancel the iTunes64 file. I click save... and then nothing happens. Help!

I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/quicktime/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?

I am trying to update my ipod touch to 4.3.3. Itunes says it needs to be updated to 10.3.1 to do this, so i click update and then nothing happens

i am trying to update my ipod touch to 4.3.3. Itunes says it needs to be updated to 10.3.1 to do this, so i click update and then nothing happens.
please help

Hi,
Here's the Link for iTunes for Windows:
http://support.apple.com/kb/DL1047
Read the Information Carefully to make sure your PC is Compatible with this Version
Cheers,

I have a 2 ibook g4's this is the second one but I started it up and all that happens is the apple logo comes up on a white screen and then nothing happens what should I do?

I have a 2 ibook g4's this is the second one but I started it up and all that happens is the apple logo comes up on a white screen and then nothing happens what should I do?

Reinstall OS X.

My iphone 5 shut down and I am unable to turn it back on. I've tried holding down the power button. What should I do?

My iphone 5 shut down and I am unable to turn it back on. I've tried holding down the power button. What should I do?

Do a
Reset: Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Note: You will not lose any data

Issue updating to CS6. Extracts files and then nothing happens.

I went on the Adobe site, selected to update to CS6, downloaded the Akamai Downloader as requested, clicked download the bundle, the files extract, the window closes and then nothing happens.

As a work around please use a direct download link instead of the download manager by using the links on this page: Download CS6 products (you might have to change the language at the bottom depending on your country)

When I try to install from App Store, the timer moves and then nothing happens...should I just try again tomorrow?

When I try to install Mavericks from the App Store, the timer moves and then nothing happens. When I first attempted to download Mavericks onto my 2009 15" macpro the program started to download and then seemingly froze up- my partners started after mine and then finished on her 2010 13" macpro... I have gone back several times to the store, restarted my system and am getting nothing... Perhaps Ill try again tomorrow?

If you have an iPod with iOS 3.1.3 then it is due to an Apple problem.

HT5246 I just run the Flashback malware removal tool, and then nothing happens. Will it be a problem? and if I have java installed and I disabled it during the installation, will my status as my machine has not java installed? thanks.

I just run the Flashback malware removal tool, and then nothing happens. Will it be a problem? and if I have java installed and I disabled it during the installation, will my status as my machine has not java installed? thanks.

Will it be a problem?
No.
...if I have java installed and I disabled it during the installation, will my status as my machine has not java installed?
Java is still installed.

I just received a iPod Touch 5th generation for xmas and it acts like it is locked, when you slide the slider it says unlock button and nothing happens. Can't slide the power off either. It tells you the time, unlock button, power off button but nothing

I just received a iPod Touch 5th generation for xmas and it acts like it is locked, when you slide the slider it says unlock button and nothing happens. Can't slide the power off either. It tells you the time, unlock button, power off button but nothing happens. Voice just tells you the unlock button, time, poweroff button.
Please help also itunes says I need to enter on iPod the passcode to reset to factory. I can't get it open to enter passcode, slider doesn't work. It is one day old and this happen xmas afternoon. PLEASE Help someone

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My ipad is frozen and is displaying a black screen. Ive tried holding down the power off button but the apple displays and then nothing happens.

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