My iPad s frozen with only iTunes icon and usb cable showing and cannot access anyhting. Can anyone help? - Apple won't
Since receiving a iOS software update (6.1.2) my iPad has frozen and only the iTunes icon and a usb cable show on screen. I am unable to access any App. Can anyone help or point me in the right direction. this was raised with Apple and ticket number advised on 3rd March but not a word from Apple since.
Thank you
Try and turn off iPad/iPod and proceed to step 3 of Recovery Mode.
Recovery Mode
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: Data will be lost. You may have to repeat the above many times.
Similar Messages
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Trying to down the latest update to my iphone 4s but my phone is now frozen with a picture of a USB cable visible and an arrow pointing to itunes. This remain whether my phone is connected to itunes or not. Any help please?
Hi d_diotte,
Thanks for using Apple Support Communities. If you're unable to update your iPhone and keep seeing the "Connect to iTunes" image, this article has some steps you can try:
iOS: Unable to update or restore
http://support.apple.com/kb/ht1808
Cheers,
- Ari -
One of my users let his wife use his iPad 3 and now the device is forzen with the itunes icon appearing on the screen along with the USB charging/interface cable with an arrow pointing to the iTunes icon.
How do a reset the device or clear the message?
BillyDOhMyPizzaPie wrote:
...the device is forzen with the itunes icon appearing on the screen along with the USB charging/interface cable with an arrow pointing to the iTunes icon.
1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
Restoring > http://support.apple.com/kb/HT1414
3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
Note on Recovery Mode.
You may need to try this More than Once... Be sure to Follow ALL the Steps... -
Not sure what is happening, and not very techy! so please any advice!
Your iPad is in recovery mode.
Read this: http://support.apple.com/kb/ht1808
Follow the instructions very carefully. -
HT1414 I Pad is frozen with a picture of a USB cable with an arrow pointing to an icon of itunes
IPAD is frozen with a picture of a USB cable with an arrow pointing to an icon of itunes? Can anyone suggest a fix
You are in Recovery Mode. Follow the instructions below to recover your iPad.
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.
5. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: You need to be patient and repeat the above many times to recover your iPad. Data will be lost. -
My ipad 2 photos has only 3 icons, i dont have faces and events icon, and how can i make an album.. Ive got 800 photos in one album..
I would add to King Penguin's comment and say that Places also only works with photos that are tagged with geographical information (knows as geotagging to us photographers). I've done this with my photos and it's really cool. You basically tap the Place tab in Photos and a map of the world is displayed with pins showing the areas of where the photos were taken. Touch on a pin and you get the photos associated with that area. Neat-o!
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After I upgraded my iPad 2 to 6.1.3 I now have a itunes logo and USB cable showing. What has happened? What do I do to get by this. I can not shut the iPad down at all.
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
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‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
Cheers, Tom -
I can't download iOS 7 on my iPad 3. I says my software is up to date (6.1.3). Can anyone help me with this?
May just be the update server acting glitchy due all the people slamming it right now. I'd give it 24 hrs, and if it's still doing it, check back in here and we'll see if we can't figure it out.
= L.I. -
Apple iPAD 2. Needs password to unlock iPAD; however there is a permanent keyboard displayed on the screen that does not respond to touch. iPAD switches on with button but does not turn off using it at moment. Can you help please?
Try a reboot by holding both the power and home buttons until the apple logo appears, ignore the red slider if that appears. See if that clears the glitch.
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I'm trying to place a phone call and when I do the 3G icon goes away and the phone just says connecting but never does. I have almost full service and only have had my new iPhone 5 for two days. Can anyone help because I can't call Sprint at the moment???
Settings > General > Reset > Reset Network Settings
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Cannot download new U2 album. Says purchased on my account but no evidence anywhere and I definitely did not purchase it. Can anyone help with what is going on?
It was given free to everyone on tuesday as part of the iPhone 5 event/announcement, so it will show as purchased in the store.
If this is on your iPhone then either turn Settings > iTunes & App Store > Music (under 'show all') 'on' - it should then show in the Music app with a cloud icon against it for downloading.
Or go to the Purchased tab in the iTunes store app, select Music, and it might then show under 'Various' - when downloaded it should correctly be under U2 in Music.
If you are using your computer's iTunes then you should be able to download it into your library by ticking the 'show iTunes in the Cloud purchases' tick box on the Store tab in Edit > Preferences (iTunes > Preferences on a Mac) - it should then show in the Music part of your library with a cloud icon against it for downloading (downloading the booklet for it this way may not work, you may get a 'corrupt file' message when trying to open it).
Or go to the Purchased link under Quick Links on the right-hand side of the iTunes store homepage and you should be able to download it from there.
A third option on a computer is to sign out of your account (Store > Sign Out menu option), find the album in the store and then click on its free 'price' button - you should then be prompted to sign back in and the album should download. -
Cannot download itunes, error message says I am missing media accessibility.dll Can you help me?
I cannot download itunes on my PC. Error message says i am missing Media Accessibility.dll Can anyone help?
Hi, you may have resolved this issue already, but if not...
There should be one copy of MediaAccessibility.dll in the folder:
C:\Program Files\Common Files\Apple\Apple Application Support (32-bit systems) or
C:\Program Files (x86)\Common Files\Apple\Apple Application Support (64-bit systems)
If you can locate the file, right-click on it and select Properties, then on theDetails tab it should have File Version - 48.1.0.11. If it has a different version number then it is out of date and is likely to be cause of the problem.
Please search your Programs Files and/or Programs Files (x86) folders for all copies of the file MediaAccessibility.dll - Any other copies of the file in different locations are likely to be out of date, but might be called in error by an executable file in the same folder, thereby causing the error.
Should you find more than one copy of MediaAccessibility.dll could you please let me know in which other locations it was found. This will let us more effectively help others with the same issue by suggesting where they should look. If you have the correct version, in the correct place, then deleting any others should fix your problem. This is similar to the QTMovieWin.dll issue dealt with in the first box of the user tip Troubleshooting issues with iTunes for Windows updates.
If you don't have the correct version of the file then completely removing all components, deleting the named folders, and reinstalling as suggested in the second box of the user tip should work. You could try repairing Apple Application Support alone from the the Programs and Features or Add/Remove Programs control panel first as that would be quicker, but only if it works.
tt2 -
all of my contacts, music etc has vanished from itunes. have no idea why? can anyone help. apple replaced my iphone 4 handset today as it was faulty. i did sync the old phone before i gave it back to them. can anyone help?
Backup, backup, backup...
T-21 wrote:
Hello.
I did not touch my computer the past week, I've only been messing with my laptop. I had my computer off a whole day. I turn it on, open iTunes, and everything is gone.
Is your laptop a different computer than your computer?
You have two computers?
iTunes is missing everything from which one/both?
I system restore. Everything is gone. None of my podcasts, apps, or music files are there.
Do you mean you reinstalled the system from scratch?
Yes, that tends to delete everything.
Or you restored everything from a backup?
Directions on where to go to download all past purchases?
Selete Store on the left side of iTunes.
Make sure you are signed in.
Click on Purchased on the right side under Quick links to redownlaod your purchases.
Then make sure to regularly backup, backup, backup all your important data . -
I have tried to update my 3GS phone and now it longer works as it comes up with message there is no sim card installed in the phone. Can anyone help please as I am no where near technical support as I am working as volunteer in remote Asian country
Hi Allan,
Thanks for asking, I knew I had forgotten to mention something. The phone was indeed unofficially unlocked, since there were no apple stores or even premium resellers in the region I lived in during the given procedure had to be done.
I understand this could be a further complication, especially the fact the home button does not work. However, I was wondering if there would be a possibility to use a third-party application instead of iTunes to restore the iPhone? IF someone does know of such an application, I could easily solve further problems myself. Basically, the main issue here is my lack of ability to enter DFU mode. -
Hi i am i have any ipad and i am trying to download family tree maker that i purchased online, but all that keeps co ing up is safari cannot download file can anyone help me .....bebe
I think you are trying to install a computer application to use on an iPad. You can't. They are incompatible pieces of hardware. If you want Family Tree Maker for your iPad, then you need to get that version, if it exists, from the iTunes Store. That download can't be done via Safari.
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