My iphone 4 microphone won't record sound on video clips and doesn't work with Skype

This is the first time I have used the forum. My iphone4 microphone won't record sound on video clips, and won't work with Skype.

I have checked that I have the latest software. I have restarted phone. I am not sure how to perform the other things you mentioned , restore and reset as new... Would I lose any data by doing these? Thanks for the reply.

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