My iphone 4 screen went black, then there was an audible crackling/static sound for about 5 minutes and now it will not turn on. Does this mean my iphone is dead??
My iphone was playing music when the screen suddenly went black, then there was an audible crackling/static sound for about 5 minutes and now it won't turn on. Can anyone tell me what has happened? Is this the end of my iphone?
Plug it into a power source for at least 30 minutes, then try resetting it: Press the Sleep/Wake button & Home button at the same time, keep pressing until you see the Apple logo, then release.
Similar Messages
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My iphone will not turn on.... it froze earlier today and now it will not turn on all i get is a black screen with the apple symbol every once in awhile... also it will not connect to my computer so i can reset it to factory settings
Sammyhunter lets get you back in action! Has there been any physical/water damage to the device? Try pressing and holding the home and power button together. Once the Apple symbol appears release both buttons. Keep us posted!
AshleyS_VZW
Follow us on Twitter @VZWSupport -
I have an iPhone 4 thats i was trying to fix and now it will not turn on at all is there anyway that i can access my pictures and contacts from my new phone or pc? Aslo the are both on the same apple id but i dont know if that would help or not.
Contacts are designed to be synced to a supported application on the computer or a cloud service.
Pictures taken with the device are designed to regularly be copied off the device to a computer as would be done with any digital camera.
If you have failed to use the device as designed it may be too late to recovery anything.
Is the device regularly backed up to a computer via iTunes? If so, the most recent backup (when restored to a replacement iOS device) should contain all contacts and pictures as of when the backup was created. -
My mom updated her iPhone to iOS7, and now she has my contacts. Does this mean that she has access to all of my photos as well? How can she 'unlink' our phones? Or, is there anyway that I can get my stuff to disappear from her phone? We share iTunes account so I think we are both on the same iCloud.
Welcome to the Apple Community.
If you are using the same ID as a primary iCloud login, then yes she can see your photos in photostream if you have it enabled.
You can use the same ID for iTunes so you can share all your purchases, but you need different ID's for iCloud.
Unfortunately, the mess caused by sharing the ID, will need to be sorted manually, once you both have your own ID's. -
I have an IPhone 5. The screen flashes bright blue, then B & W snow, then makes a short hissing sound and shuts off. It did it 3-4 times and now it will not turn on. Should I try to have it serviced or replace it?
Get it looked at by visiting an Apple Store or Authorized Apple Service Provider. If you can't, contact Apple Support to get it serviced.
iPhone - Contact Support - Apple Support -
I recently upgraded toSnow Leopard, after that I was given a continual message that I had to reinstall my Internet Cleanup. So I did. Then I turned my computer off and now it will not turn on at all. Help!
See if your Mac will boot from the install DVD.
Then uninstall Internet Cleanup.
Allan -
I pressed the find my iphone delete button and then my phone showed the apply logo. I then got worried and turned it straight off and now it will not turn back on. The apple logo just comes up for about 10 seconds and it goes back off.
Connect your phone to itunes on the computer you use itunes on and open up itunes.
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I just loaded the new version of iTunes on my PC and now iTunes will not sync with either the iPod or iPhone. Any suggestions
Hello there, Duane Harris.
The following Knowledge Base article provides in-depth troubleshooting steps for resolving your issue:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D. -
HT4623 after I update my iphone 4s with ios6 it worked ok for one day and now it is not turning on
after I update my iphone 4s with ios6 it worked ok for one day and now it is not turning on
Reset the device by pressing and holding the home and power buttons for 15-20 seconds until the white Apple logo appears. No data will be affected.
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My Iphone G is 6 weeks old. Yesterday I plugged in phone, battery was at a little less than half and when I went to use it this morning, there was nothing. I held down the top button and the apple icon would come up but then a few seconds later screen was black again. Did this again and same thing. Tried holding both buttons, top and front and then now there is nothing at all????????????
The iPhone 3G has not been offered for sale for over a year. How can it only be 6 weeks old?
Where did you get this phone? -
i dont know how to fix this help
Basic Troubleshooting Steps when all else fails
- Quit the App by opening multi-tasking bar, and swiping the App upward to make it disappear. (For iOS 6, holding down the icon for the App for about 3-5 seconds, and then tap the red circle with the white minus sign.)
- Relaunch the App and try again.
- Restart the device. http://support.apple.com/kb/ht1430
- Reset the device. (Same article as above.)
- Reset All Settings (Settings > General > Reset > Reset All Settings)
- Restore from backup. http://support.apple.com/kb/ht1766 (If you don't have a backup, make one now, then skip to the next step.)
- Restore as new device. http://support.apple.com/kb/HT4137 For this step, do not re-download ANYTHING, and do not sign into your Apple ID.
- Test the issue after each step. If the last one does not resolve the issue, it is likely a hardware problem. -
I cant get my iphone to show up in my itunes. I downloaded the new update last night and I havent been able to sync it since
See section 5 of TS1538: iOS: Device not recognized in iTunes for Windows.
If that doesn't help it may pay to tear down and reinstall iTunes in the following manner...
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
My 5s was plugged in overnight charging and now it will not turn on
Last night my 5s was plugged in to charge. This morning when I woke up it wouldn't respond. I unplugged and tried to plug it back in w/ no response. I plugged it into my computer to see if iTunes could get it to respond, no response. I tried to reset it by holding the home button & the lock button, no response. Anyone else have this happen or know how to resolve the issue.
Hi Airwake,
Thanks for visiting Apple Support Communities.
If your iPhone is not responding, charging, or recognized by iTunes, try placing it in recovery mode and restoring it:
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
You can find this information here:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Best,
Jeremy -
I am on the current Firefox version. I am running Windows 7 Professional with all current updates, and I run McAfee. As stated, I have tried all of the possible fixes your site discusses and have made sure McAfee is setup to allow Firefox full access. I am not sure what to do. Doing a reinstall fixes it for 12 to 24 hours. There is no message, just does not start and there does not seem to be a process running.
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
#Now, uninstall Firefox by following the steps mentioned in the [[Uninstall Firefox from your computer#w_uninstall-firefox|Uninstall Firefox]] article.
'''IMPORTANT:''' On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do '''not''' check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox [[Profiles|user profile data]] will be removed from your computer.
After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:
* '''(On 32-bit Windows)''' ''C:\Program Files\Mozilla Firefox''
* '''(On 64-bit Windows)''' ''C:\Program Files (x86)\Mozilla Firefox''
#Go to the Windows Start menu and click on "Computer".
#In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
#Find the "Program Files (x86)" folder or "Program Files" folder.
#* On 32-bit Windows, double-click the '''Program Files''' folder to open it.
#* On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the '''Program Files (x86)''' folder.
#Look for a '''Mozilla Firefox''' folder. If you find one, right-click it and select ''Delete'' and confirm that you want to move the folder to the Recycle Bin.
Now, go ahead and reinstall Firefox:
#Double-click the downloaded installation file and go through the steps of the installation wizard.
#Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you! -
I just got the iPhone 5s the Friday it came out. So today i decided to turn it off because some of the apps are not working. Now that i turned it off, it will not let me turn my phone back on until i plug it into iTunes. But i have and now its saying that until my iPhone is restored i can not plug it into iTunes. I already have . alot of stuff such as picture and contacts that i do not want to lose. What is going on and what can i do? This is honestly the most frusterating thing about IPHONEs. PLEASE HELP, I CAN'T HANDLE MUCH MORE. This should not be happening. I did NOT pay 300$ for this to happen in a less than a month of coming out.
Make sure you have the Latest Version of iTunes (v11) Installed on your computer
iTunes free download from www.itunes.com/download
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