My Iphone 4 will not turn on all it will do is show the iTunes logo and and arrow point to it with an image of the connector to power cord. Ive tried to turn it off, taken out sim but nothing
My Iphone 4 will not turn on all it will do is show the iTunes logo and and arrow point to it with an image of the connector to power cord. Ive tried to turn it off, taken out sim but nothing
Hello there, FrancesCech.
The following iPhone Troubleshooting Assistant should help with what to do with your situation:
Apple - Support - iPhone - Restore Troubleshooting Assistant
http://www.apple.com/support/iphone/assistant/restore/
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.
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Wow long time ago to find a thread...
Hold the power and home button while connected to your computer for 10 seconds. Then release JUST the power button and continue holding the home button and iTunes should recongnise the device in recovery and then hit restore and iTunes will proceed to wipe the phone and restore to the latest iOS your device can go too. -
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- See:
iPod touch: Hardware troubleshooting
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hey my iphone 4 gsm is now stuck on the image on connecting to itunes i tried restoring and after 3/4 it would stop and a message would come up saying error -1 and now i cant even turn it on ive done it 5 times now and very fustrated
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Cconnect it to your computer with the latest version of iTunes installed.
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i think i might have a solution... i have windows vista and after i installed to latest itunes update everytime i tried to open it it would freeze. I tried everything, including uninstalling itunes and all of its components and reinstalled it numerous times. So i went to the itunes folder in my folders, not on itunes, and i deleted my itunes library and playlists. After that it worked just fine, all of my music was deleted but luckily i had my files saved elsewhere.
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Try:
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How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
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Apple Retail Store - Genius Bar -
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Something is wrong with your charger or cable.
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Try plug it into a different USB port
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Hi,
Try a Reset of the Phone... You will Not Lose Any Data...
Turn the Phone Off...
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Usually takes about 10 - 15 Seconds...
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If that does not help... See Here:
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http://support.apple.com/kb/HT1414 -
Hi there,
Can someone please help. My IPhoneS stopped working right after I did the latest update which was yesterday. Now, the phone does not work at all. When turned on, the screen shows a picture of USB cable pointing to the ITunes logo. I have tried just about everything, and cannot get it working. It's like it is frozon. My ITunes does not recognize my device. Cannot dial out either. I desperately need to get it working. Can someone please help me.
Thanking you in advance for your help. :-)The update did not do anything.
AT&T cannot and will not do anything, they do not provide support for iPhones, Apple does.
The issue is not with the iPhone or iOS if you've reset network settings and tried forgetting the Wi-Fi Network, it is specific to the network.
Check the settings on the router, try disabling the security settings first... that will clarify the issue is not with the device but rather the Network. -
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Here are Apple Steps: http://support.apple.com/kb/HT1808
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Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
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Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, look under User Diagnostic Reports (not "Diagnostic and Usage Messages") for crash reports related to the crashed process. The report name starts with the name of the process, and ends with ".crash". Select the most recent report and post the entire contents—the text, not a screenshot. I know the report is long. Please post all of it anyway.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
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