My iphone 5 cannot conect to the itunes store

even when i type in my Apple ID the Iphone tells me that i cannot connect to the itunes store

I'm having the same issue with my iPhone, iPad, and iMac.  It appears to be my main iTunes account, but 2 others that I have work and are able to download apps.  My main account, which was used to download most of my apps, will not download anything.  I sent an email to support and they are responding with their scripted answers and are saying it's a network connection but that is not the case.  I have responded multiple times and have sent links to the threads in this support community.  I advise you to do the same so they realize that something is broken.

Similar Messages

  • HT201304 why I cannot conect to the iTunes store with this iPad?

    why I cannot conect to the iTunes store with this iPad?
    when  I want to download something, always show me " cannot connect to the intues store ? What I can do now ?

    Usually it's because you are not making internet connection via wifi.
    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    Additional things to try.
    Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    If none of the above suggestions work, look at this link.
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
     Cheers, Tom

  • I get a message that my ipad and iphone cannot connect to the iTunes store. I have tried to sync books to my iPad and iphone and i get the message that I cannot connect to the iTunes store and thus cannot sync a book to my books app. Why?

    I get a message that my ipad 2 and iphone 5 cannot connect to the itunes store when I try to sync a book to my book app. Although, when I click "store" both are able to access the itunes store. Why is this? Also I tried to open a book that was synced and a message that I did not have enough memory to load this book popped up--when I know that I have well over 40gb of memory left in my ipad and over 16gb left in my iphone. The message that I cannot connect to the itunes store is strange that it offers no option and I have to hit OK to get out and use my ipad or iphone.

    Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.
    If that doesn't solve it then what has worked for some people is going into Settings > General > Date & Time and changing the date to a few months (or maybe a year or two) in the future and then re-trying

  • Iphone cannot connect to the itunes store?

    When i try to connect itunes i often get 'cannot connect to the itunes store' HAve tried signing out and back in and on wifi or 3g help!

    In order to get rid of this annoying error message, follow these steps:
    Open Settings
    Tap General
    Tap Date and Time
    Turn ‘Set Automatically’ to Off
    Manually change the year to 2013
    Again Open Settings
    Tap iCloud
    Turn Passbook option Off
    Return to Settings > General >Date and Time and turn ‘Set Automatically to On
    Try updating again.
    Am sure it will help you to sort this issue.

  • For iphone 3g and ipod4 when i try to update my apps i get a box that reads cannot conect to the itunes store

    regarding my iphone 3g and ipod 4 when i try to update my apps or buy using my devices my user name and password box comes up put my password in and it seems to start  but then i get a message reading cant connect to the itunes store any suggestions

    https://p10-buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/iForgot?

  • My computer says it cannot conect to the itunes store even though i am conected to internet

    When i try it gives me an error 306.  HELP

    When i try it gives me an error 306.  HELP
    The 306 is often a proxy problem. I'd try the following user tip with that:
    https://discussions.apple.com/thread/2345214?threadID=2345214

  • How can i solve "Cannot connect to the iTune Store" issue on my iPhone?

    Hi,
    Frequently i'm getting alert message (Cannot Connect to the iTune Store) while use my valid Credential on iPhone 4 (even Itunes application) Setting-> iTunes & App Stores->. but same credential accepted other iPhones too why not in my iPhone 4. same way others Apple ID wouldn't accept in my iPhone 4. how can i solve this problem? please suggest me.
    Thanks in Advance,
    Suresh Balakrishnan.

    Take a look at these instructions:
    http://www.digitaltrends.com/mobile/how-to-make-ringtones-for-iphone/

  • Iphone 4 Cannot Connect To The Itunes Store

    Ok, I've tried each and every solution from changing the brightrness to fully restoring my iphone to dancing around it with some incense burning while chanting ancient Tibetian mantras and still each and every time I try to update my apps or download a new app from my phone I get the "Cannot connect to the Itunes Store" error message.  This has all been since the last ios update and it's frustrating as ****.  The itunes store works fine on my ipod touch, my sons ipod touch but not my phone.  Please fix this or at least give us a clue how to do it. 
    A frustrated iphone lover.
    Paul

    You didn't answer my first question.
    Are you trying to update using your iPhone or computer's iTunes?
    Do this steps
    Settings > General > Reset > Reset All Settings
    Do a reset (Hold Sleep/Wake and Home buttons about 10 secs or more till Apple logo appears)
    Settings > General > Reset > Reset All Settings again
    By the way, we are all users here like you trying to help and we are not from Apple.

  • "Cannot connect to the iTunes Store" when using WiFi and Cisco VPN

    hi
    I'm on iPhone software 2.0 and have a connection to the internet via WiFi and VPN (using the integrated Cisco client). Everything works fine (Safari, Mail, mobileme push of contacts and calendars) but the iTunes Store and the App Store won't. While the App Store keeps spinning the iTunes Store says "Cannot connect to the iTunes Store". Has anyone else experienced a similar phenomenon?
    thanks
    Message was edited by: samaki

    We're having the same issue. App Store and iTunes do not work when all traffic is tunneled over VPN. Yet, other applications like Safari, New York Times reader, Telnet, etc... work perfectly fine over VPN. If we have the iPhone switch over to using split tunneling VPN mode, then the App Store and iTunes work since they do not appear to be sending traffic over the VPN tunnel. I can say for certain that no outgoing traffic is being blocked on the VPN servers since I administer those servers. I also did a packet capture on the iPhone wireless session and it appears that the App Store sends traffic over the regular HTTP port. So it really doesn't make any sense from a VPN perspective why Safari would work but not the App Store or iTunes when you're tunneling all traffic over VPN. Our iPhones are using the latest firmware (5F136). If anyone has any update, please do share.

  • IBooks says that it cannot connect to the iTunes store?

    iBooks cannot connect to the iTunes store?  If I go to iTunes, it will connect to the store.  Any ideas?

    This could be caused by several things.  Please provide more details on how you are connecting to iTunes, i.e. WiFi or 3G.  If WiFi is it your own home connection or a public one?
    For example at work there is no real reason for me to connect my iPhone to the company WiFi because they have nearly everything blocked; iTunes, gmail, aol mail, yahoo mail, FaceBook, Twitter.  Basically any of the Fun web sites.  So if I feel the need to update an app while I'm at work I need to wait for lunch go down to the lobby and use the Starbucks WiFi Connection.
    But if you are just having a problem connecting to iTunes you might try resetting your network connections, Settings => General => (Scroll to bottom) Reset => Reset Network Settings, wait for phone to restart and connect to the network.
    This will just disconnect and reconnect you from your 3G provider and clear out all the junk that has built up in the network buffers.  You will have to reenter your WiFi Passwords when you try to reconnect to them but you should have a cleaner connection.
    You can also try restarting your phone.  Press and HOLD both the Home button and the Power button on the top of the phone at the same time for about 10 - 20 seconds.  When the Slide to Power Off screen appears CONTINUE to hold the buttons down.  The screen will go black and then the apple logo should appear.  When the logo appears release both buttons and wait for the phone to restart and reconnect to the network. 
    A quick option (Although not as effective as doing a Network Reset) is to turn on Airplan Mode, wait 15 seconds and turn it off.  This breaks the connection with your network provider and then starts it up again.  It just doesn't clean out all the stuff in the buffers, but you may get a better internet connection.

  • HT201485 When I try to complete an in app purchase a message pops up saying: YOUR PURCHASE CANNOT BE COMPLETED.. I close that and another message pops up saying: CANNOT CONNECT TO THE ITUNES STORE... I am connected to the Internet, can anyone figure this

    When I try to complete an in app purchase a message pops up saying: YOUR PURCHASE CANNOT BE COMPLETED.. I close that and another message pops up saying: CANNOT CONNECT TO THE ITUNES STORE... I am connected to the Internet, can anyone figure this out?

    Hello,
    Brother please follow these steps
    1) SignOut from Your apple itunes account
    2) Again Sign In Your iTunes Account
    And  you can turn off your wifi/internet from your iphone and again turn it on
    Kind Regards
    AmirKhalid (AKQ)

  • TS3297 Cannot connect to the itunes store.

    I get "unknown error occurred (0x80092013). Tried firewall and proxy settings, nothing is working. This is frustrating. None of the troubleshooting is working for me...All I want to do is connect to the Itunes store from my desktop. Also, I can connect to the store on the other desktops and ipads in the house, just not this computer. And last but not least, is it possible to "manually manage songs" for your Iphone with multiple computers?
    Please Help!
    Thanks.

    I'm having the same problem.  iOS, Network & iTunes are up to date and working fine.  But the Apps update just says "Cannot connect to the iTunes Store".  I've tried everything I can think of, but still no go.  I've not done iPhone support before.  How do we get Apple to address the problem?
    Randy

  • Can somebody help me in finding a solution or an explanation to the problem I am currently experiencing as well as others wherein we cannot connect to the iTunes store (iTunes could not connect to the store. An unknown error occurred (0x80096004))?

    Can somebody help me in finding a solution or an explanation to the problem I am currently experiencing as well as others wherein we cannot connect to the iTunes store. An error message appears and either says "iTunes could not connect to the store. An unknown error occurred (0x80096004). Make sure your network connection is active and try again" or "iTunes could not connect to the store.Make sure your network connection is active and try again." Despite the fact that my network connection is working quite fine, this problem still persists. I can say that my connection is fine because I can surf the internet and furthermore, I used to connect to the iTunes store just before this incident happened which started from April 17, 2014 and persists until today. I tried to solve the problem by following the troubleshoot procedures given in the support section of this site but it really did not solve the problem. I believe that others are experiencing this situation as well very similar to mine when it comes to the time of occurrence as I have read in the discussions in this site. Even though we have different network connections, operating systems and other specifications, we still experience the same problem, so is there really a problem with our computers or is it with the iTunes? And by the way, my computer works under Windows XP. Thanks a lot. God bless.

    Try this...
    Triple click anywhere in the line below to select it and press Ctrl+C to copy it.
    cmd /k netsh winsock reset
    Press the WinLogoKey+R to open the run dialog, then Ctrl+V to paste, then press enter/return.
    You should get something similar to this:
    Reboot the computer and the problem should be resolved.
    If it doesn't work then perhaps a full tear down and rebuild of iTunes will fix things. See Troubleshooting issues with iTunes for Windows updates for details.
    tt2

  • How can I get into updates in the app store on my ipod touch.  I am told that it cannot connect to the itunes store, How can I get into updates in the app store on my ipod touch.  I am told that it cannot connect to the itunes store

    How can I get into updates in the app store on my ipod touch.  I am told that it cannot connect to the itunes store, How can I get into updates in the app store on my ipod touch.  I am told that it cannot connect to the itunes store

    See thes previous discussions:
    App Store Updates (but only Updates)...: Apple Support Communities
    Apps suddenly don't update: Apple Support Communities

  • Cannot connect to the itunes store following update of itunes

    Have just updated my itunes on my Windows 7 (64 bit) computer. Now I cannot connect to the itunes store. Have checked firewall settings, all OK. My daughters computer (also windows 7 64 bit) is still working OK, but HAS NOT got the latest version of itunes updated. Have other people had this problem with the latest update? There are no error messages. Just hangs there for a while then apple logo appears at the top with a blank screen. The black tool bar is also devoid of options.
    Has anyone managed to work out why and how to fix this?

    I had to use an additional command:
    netsh winsock reset catalog
    [hit enter]
    netsh int ip reset reset.log
    [hit enter]
    Reboot.
    My iTunes can now connect to the store.  Hope that helps someone.

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