My iPhone 5 got problem when connect with lighting cable, this will keep pop up message "this accessory may not be supported"

My iPhone 5 got problem when connect with lighting cable, this will keep pop up message "this accessory may not be supported", I can't charge or sync at all. I tried plug and unplug many time, still can't detect/charge my iPhone5, but sometime will 'lucky' that can connect to my iTunes and charge battery…
This message will auto pop up also when I don't have plug anything in my iPhone 5, It is very annoying…
The lighting cable is original and now i'm using OS 7.0.4 / iTunes is 11.1.3
What I can do to fix this problem? Thank you.

I would try using another cable you can likely borrow one to test from somebody
if it's the same then likely the connector in your iphone have been damaged

Similar Messages

  • Why does my phone keep popping up messages "This cable or accessory is not certified and may not work reliably with this iphone" when there is no cable connected?

    Why does my phone keep popping up messages "This cable or accessory is not certified and may not work reliably with this iphone" when there is no cable connected? This has been happening since IOS7 was installed and has become worse with 7.1. I have reset the phone several times with no change.The phone charges properly & I have never used anything but an Apple Lightning cable.

    I already cleaned the port with compressed air before submitting the problem. I since cleaned it with a toothpick and dug out some more lint. this seems to have just about fixed the problem since I have only had the error pop up 3 times since then and i was getting the error constantly before.

  • My iphone5,ios7.1.2...itunes. Version 11.3.1.2 ...when ever i connect ..on iphone from my windows computer on iphone screen it shows that "THIS ACCESSORY MAY NOT BE SUPPORTED " .....every time when i connect this pop up used to appear on

    my iphone5,ios7.1.2...itunes. Version 11.3.1.2 ...when ever i connect ..my iphone from my windows computer ....on iphone screen it shows a kind of pop up "THIS ACCESSORY MAY NOT BE SUPPORTED " .....every time when i connect this pop up used to appear on...kindly resolve my isshue

    iOS 7 will give errors on non Apple certified peripherals.  So make sure you only use Apple certified products. Did you backup the phone and then RESTORE AS NEW (not reset)? Try doing that by plugging the phone to iTunes on a computer. See if that helps. If it solves the problem, there could have been corrupted software on you phone. If not, it could be a hardware issue (including the battery), in which case you would need to go to a Apple Store or authorized service provider.
    Use iTunes to restore your iOS device to factory settings - Apple Support

  • Hi,my iphone 5 is not getting charged,but i can connect to itunes in usb.but when i put for charging it is is saying this accessory may not be supported,please help

    my iphone5 is not getting charged,but if i connect to my computer via usb i can use itunes and other all functions.normally if i connect it is charging battery also,but now it is not charging .it is saying this accessory may not be supported and the cable iam using orginal apple cable, alsoiam loosing my battery percentage.please help me

    Hello beenafromgbr,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    Troubleshooting iPhone, iPad, and iPod touch accessories.
    http://support.apple.com/kb/ts2634
    Best of luck,
    Mario

  • IPhone 6 Cable/Plug "Accessory May not Be Supported"

    So, I recently bought the iPhone 6 (brand new at Best Buy) and everything was fine for two weeks. I upgraded to the latest iOS and it was all fine after that, too. But in the last week or so, when I try to charge my phone (using the cable and wall plug that came with the phone) I get the message "This Accessory May not Be Supported." It's an Apple brand cable and plug, so that's pretty weird.
    It was happening intermittently and now it happens almost all of the time. Turning it off and powering back up does not fix the problem, nor is the cable visibly broken and there is no debris in port of the phone. It also eventually produces the error if I connect it to my laptop (MacBook Pro). It'll charge it for a bit but eventually the error will happen again.
    I've seen in some other forums that this is happening to other people. Apple's online support was entirely unhelpful and does not seem to understand the problem. All the chat room person could do was to send me to the an "article online," but that does not address the issue at all.
    I just made a Genuis Bar appointment. I suspect I need to have the phone or cables replaced, but I think this is an issue with 8.1.2, frankly. It worries me to replace any hardware, because the problem isn't automatic. It crept up slowly and just got worse over time.
    I guess I'm just hoping Apple is reading these things and it taking the problem into consideration so that an update can be created to fix the problem.

    I have got the same problem! I have tried a lot of different chargers and connectors but none of them works when my Iphone6 is on. When I turn my iphone off while the charger is connected, the iphone charges! I turn my Iphone off when I go to sleep and turn it back on the next morning, my phone is totally charged! So I think the chargers don't give enough power to charge while my iphone is on?! I'm going back to the shop tomorrow. The iphone is just 4 weeks old and the problem was there from the beginning! I have tried a hard reset and other stuff but the problem keeps coming up. After the hard reset I was able to charge my iphone normal once. I hope they can fix it fast! Sorry I can't help you!

  • My iPod touch 5th gen isn't charging and when I plug my working charger in that I've always used a message pops up that says "This accessory may not be supported". So can I send it in for a new one if I have a warranty?

    For Christmas, my older sister got me a portable charger for my iPod. I'm not sure if it was capable with apple products, but it charged my iPod when I used it. My brother came upstairs and took my portable charger from me, so I went to go use my wall charger. The wall charger I have has always worked and it charges my mom's iPhone, so the problem I have isn't my charger. After I plugged my iPod in my charger, a message popped up saying "This accessory may not be supported". I was confused because this never has happened before, so I tried my portable charger after I got the message. The portable charger didn't charge my iPod anymore apparently after I tried my charger. All this happened the day after Christmas, so it's almost been a month without my iPod charging properly. My iPod does charge, but only when I plug it in halfway and am about to turn it all the way off. The only way I get it to charge is when I plug it in real fast as soon as I turn my iPod completely off. I've also restarted my iPod, cleaned out the charging area, asked people at stores that work with technology, and etc, so if someone could help me resolve this problem that would be legit because I use my iPod on a daily basis.

    That message is usually due to a bad cable.
    Not Charge
    - See:    
    iPod touch: Hardware troubleshooting
    iPhone and iPod touch: Charging the battery
    If you can’t charge your iPhone, iPad, or iPod touch
    - Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
    - If a 5G iPod               
    Iphone 5 lightning port charging problem - SOLUTION!
    - Try another charging source
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    - Make an appointment at the Genius Bar of an Apple store.
      Apple Retail Store - Genius Bar
    or send it in to Apple. See:     
    Service Answer Center - iPod

  • Accessory may not be supported error and charging issues with iphone4

    Hello,
    From past 2 weeks my Iphone4 (say A) keeps throwing error message "Accessory may not be supported" and doesn't charge the iphone after couple of minutes of charging. This happens when device is connected (for charging) to power outlet or to computer (USB port). I tried multiple original iphone/apple cables.  The same cable allows me to copy pictures from this device/Iphone4 when connected to computer via same USB cable, but the device/iphone4 does not charge. The same cable and charger charges my other Iphone4 (say B) perfectly fine. 
    I am really frustrated as to why this is happening.
    Searching on internet, it seems lot of people are facing this problem with their iphones and ipad devices and refer this issue as a software bug, which I also seem to think. How can it be the hardware issue when same charging port and same cables allows you to copy your pics etc. from your iphone device to your laptop but does not allow you to charge the same device? Same charging cable works with my other iphone4 and i tried multiple cables so I dont think it's a cable issue.
    Any help is appreciated. I was expecting apple products to be better in quality but lately I have seen this issues quite often.
    -RP

    Make sure you are using an Apple approved charger and cable.  The best would be the charger and cable that came with the iPhone in the original box.

  • Apple iPhone 5 cable saying "this accessory may not be supported"?

    Using the Apple Lighting cable I specifically purchased off the Apple site with my Apple iPhone 5 (IOS 8..1.2) so that I would have at least one charge cable that would work with my computer and my phone. But at last I have been mistaken. Everything I plug my phone in with the Apple cable it informs he that "this accessory may not be supported"? Does anyone know a solution to this problem. I know i've emailed Apple about this once before and magically it started working for that night but its yet to wok since with my computer. I know the cable works just fine as I use it ever day to charge my phone with my wall adapter so I know the cable itself must not be the problem.

    Hey A.R.R,
    If you are having an issue with an alert saying that the cable is not supported for use with your iPhone, I would suggest that you troubleshoot using the steps in this article - 
    If you can’t charge your iPhone, iPad, or iPod touch - Apple Support
    Specifically -
    If you see an alert
    When you plug in your device, you might see one of these alerts:
    “This cable or accessory is not certified and may not work reliably with this iPhone.”
    “This accessory is not supported by this device.”
    If you see one of these alerts, unplug your device try and these steps:
    Look at the connector at the bottom of your device and make sure it’s free of debris, then reconnect the USB cable.
    If you still see an alert, try a different USB cable or charger.
    Get more help
    If your device still doesn't charge or you still see an alert after trying the steps above, contact Apple Support.
    Be well,
    Brett L 

  • IPhone 6 ios 8.0.2 "This accessory may not be supported"

    I know this is a common issue as there are dozens of threads, but after reading more than a dozen I still do not have a solution.
    Often, when I plug my brand new (10 days) lightening cord into my brand new (10 days) iPhone 6 to charge, I receive the "This accessory may not be supported" error message. The cord is the one that came with my new iPhone. I am running ios 8.0.2.
    I suffered from this debilitating issue with my last phone (iphone 5s) also and consequently ended up having to buy 6 new lightening cords (3 were official and purchased through Apple.com). With the 5s, whenever I bought a new cord it would work for between one day to a few weeks, and then back to the "This accessory may not be supported" error message. I also tried cleaning the port of the 5s with no avail.
    It shouldn't be happening to my brand new iPhone 6 (or any iphone for that matter). It's extremely frustrating. Last year while traveling through Central America, this problem was a huge bummer as the 5s (my only internet device) was often dead for days until I could find a place that sold lightening cords or find someone with one to borrow. I cannot believe it's happening again with my brand new iPhone 6! I never had this issue with my Samsung smartphones.
    Can someone from Apple please comment on this issue?

    seanb2008 wrote:
    I know this is a common issue as there are dozens of threads, but after reading more than a dozen I still do not have a solution.
    Often, when I plug my brand new (10 days) lightening cord into my brand new (10 days) iPhone 6 to charge, I receive the "This accessory may not be supported" error message. The cord is the one that came with my new iPhone. I am running ios 8.0.2.
    I suffered from this debilitating issue with my last phone (iphone 5s) also and consequently ended up having to buy 6 new lightening cords (3 were official and purchased through Apple.com). With the 5s, whenever I bought a new cord it would work for between one day to a few weeks, and then back to the "This accessory may not be supported" error message. I also tried cleaning the port of the 5s with no avail.
    It shouldn't be happening to my brand new iPhone 6 (or any iphone for that matter). It's extremely frustrating. Last year while traveling through Central America, this problem was a huge bummer as the 5s (my only internet device) was often dead for days until I could find a place that sold lightening cords or find someone with one to borrow. I cannot believe it's happening again with my brand new iPhone 6! I never had this issue with my Samsung smartphones.
    Can someone from Apple please comment on this issue?
    There is no Apple here in this user to user technical forum.
    If you're getting that message - take the charger to Apple and get a replacement, it is still under warranty.

  • IPhone 4 - Charging issues including "This accessory may not be supported."

    So for the past couple of weeks, on and off, my iPhone 4 (2 years old) has been having intermittent charging issues. I have gone through four charging cords, all from Apple, and two charging blocks, both from Apple - none of these change/resolve the issue.
    I had an online chat through Apple with someone a week ago, and she suggested resetting my settings only (resetting the entire phone was my husband's idea) - resetting the phone entirely did not resolve the issue, and resetting the settings (and only the settings) works for maybe 1-2 days maximum. Any of the following things happen when plugging in the phone to charge:
    1) The phone charges normally (very rare anymore, happens more often if I reset the settings on the phone first then put everything back the way I want it)
    2) The phone charges for maybe two seconds, then a message pops up that says "This accessory may not be supported." (8/10 times this happens, can usually get it to charge normally if I unplug and replug a bunch of times)
    3) The phone makes the noise/vibrates like it is charging, but the battery percentage will go down over time. (rare, but does happen)
    An Apple store visit is not exactly...possible? I live an hour and a half away from my closest one, and the location is not easy to get to (cross a bridge, pay $13 toll, $13 to get back over to go home, and that's just the way there and back...forget finding the place). I have cleaned out the phone at the charging port more times than I can count. My husband seems to think it is a battery issue...thoughts?

    iOS 7 will give errors on non Apple certified peripherals.  So make sure you only use Apple certified products. Did you backup the phone and then RESTORE AS NEW (not reset)? Try doing that by plugging the phone to iTunes on a computer. See if that helps. If it solves the problem, there could have been corrupted software on you phone. If not, it could be a hardware issue (including the battery), in which case you would need to go to a Apple Store or authorized service provider.
    Use iTunes to restore your iOS device to factory settings - Apple Support

  • IPhone 5 - "this accessory may not be supported"

    I’m having charging issues with my original iPhone 5. I’m getting a message saying “this accessory may not be supported” when you plug your phone in. I am using a new cable/adapter made by apple (not a third party cable), I’ve clean what I could out of the charging port, I have reset my phone, and the battery is totally fine. I’ll leave my phone charging at night and it goes up to 50% if that. My guess is there’s an issue with iOS7. Went to the apple store twice and since my phone was over two years, they couldnt do anything about it. This is my last and only option I guess. Please help!

    I have the same problem.  After I upgraded to IOS 7, my iphone 5 keeps giving the message that this accessory may not be supported while I am using the phone's original charger and it stops charging.  it also takes much longer to charge it!  I bought another apple charger thinking there is a problem with my charger cable but I have the same problem!  I am taking my phone to the apple store this weekend!  Charging has become a difficult task now as I can only charge it through a computer!!!  and sometimes even that doesn't work.....

  • I have recently upgraded to 7.0.2 and can no longer charge my iphone 4 as i recieve the message this accessory may not be supported, any advice would be appreciated

    i have recently upgraded to 7.0.2 and can no longer charge my iphone 4 as i recieve the message this accessory may not be supported, any advice would be appreciated
    i have also tried 4 different chargers both official apple and non official

    i have tried this but still not working i found a way of fixing it by restoring the phone but this has now put my phone in recovery mode and when i try to fix it i get an error 14 which i have no clue what it means

  • Can't get iPhone 6 to charge. "This accessory may not be supported."

    Two days ago I noticed my phone would keep getting this message every time I tried to charge it. "This accessory may not be supported." It's the official Apple cable and adapter. I took that same cable/wall adapter and plugged it into my iPad and it worked fine. Tried restarting the phone, no fix. Earlier I started a chat with Apple Support, they made me restore my phone, and that ended up fixing it... for a couple hours. After coming back home and plugging it back in, the same error message keeps popping up again and now the phone won't charge. I didn't install any new apps or change any settings after restoring the phone. Has anyone else been having this problem? I've made sure the port and the cable are both clean.

    Hey thought I'd just follow up real quick with my phone. After messing around with it I discovered the only way I could get it to charge was to plug it in, close the error message, and turn the phone off. While it was off it would charge, just couldn't be on. Brought it to the store after making an appointment and was in and out within 15 minutes with a brand new phone that's been working fine. Must be a hardware issue. Head to the store and they should take care of it for you!

  • When I want to delete a meeting I have the message "the attendee may not change the event". How can it be done?

    When I want to delete a meeting I have the message "the attendee may not change the event". How can it be done?
    Quand je veux effacer un RV le message "the attendee may not change the event". Comment faire?

    You indicate you have just started using Thunderbird, so what email program displays them "as usual"

  • How can I stop iTunes from dropping my iPhone 5 when connected with USB cable?  It sees it and start a backup and then it drops and tells me cannot find phone.

    My HP notebook 64 bit Windows 8 after the last iTunes update will detect my iPhone 5, sync and when finished with thy sync I start a backup to my computer.  It runs fine for a bit and then gives me message I have changed settings on my iPhone 5 and asked me if I want to update.  I OK the question and runs a bit more and then drops the connection telling me cant find my iPhone 5.  I can restart iTunes and start over and does the same thing.
    ITunes update 11.1.1.62 had difficulties with the updates on 64 bit Windows 7 and 8.1 causing an error on boot other trouble.  I found solution on research that insturcted to Remove iTunes, Bonjour, Apple Support and Apple Update and reload iTunes old version.  I simply reloaded the new version becasue did not have the old version of iTunes.  I have been working fine with the old version.  I know problem is a simple setting somewhere but it is NOT SIMPLE to me since I dont know where the find the simple setting.
    Will someone tell what to do.  I appreciate all you smart guys.

    My apologies...the version is 11.1.4.62 not as stated aboive in my problem description.  I'm trying again and it just finished syncing fine and my iPhone 5 is still connected to iTuns physcially with USB lightening cable and is displaying the iPhone icon top right.  I clicked on it and iTunes is now "hung' or  locked up.  Shows to be an active running application but can't get back to it so willl have to kill with task manager.  There is some kind of problem going on with the latest version of iTunes and Wndows 7 and 8.1 or something.  My iPhone 5 now has a new feature that it is now asking me if I "Trust" this computer.  iTunes just came "unhung" after several minutes while I was typing this. Now I am going to start the backup to this computer HP Winsows 8.1 and iTune 11.1.4.62 and see what happens.  Says it is Backing up Jerrys iPhone but the Barber Pole progress bar is not turning an iTunes is hung again and I cant get back to it from this page I am typing on.  Maybe it will eventually release as it did a moment ago. 

Maybe you are looking for