My iphone 5 has just had an update for candy crush and ever since i opened it the screen has been black and I can't get it to do anything what can I do?
My iphone 5 has just had an update for candy crush and ever since i opened it the screen has been black and I can't get it to do anything what can I do?
- Quit the App by opening multi-tasking bar, and swiping the App upward to make it disappear. (For iOS 6, holding down the icon for the App for about 3-5 seconds, and then tap the red circle with the white minus sign.) Relaunch the App and try again.
- Restart the device. http://support.apple.com/kb/ht1430
- Reset the device. (Same article as above.)
- Reset All Settings (Settings > General > Reset > Reset All Settings)
- Delete the App, then reinstall it.
Test the issue after each step. Make sure to quit the app as described before each followup step.
Similar Messages
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My iPhone 5 is frozen and when I touch the screen nothing happens? Um it's been going on for 2 days and when I try to type something the keyboard types letters by itself and then when I go to home and try to tap an app it won't let me or open a folder and sometimes it happens and other times it's fine for like an hour until it starts glitching again and freezing. My screen is also cracked but I don't think that's the problem. What should I do cause I have no idea and it's really annoying.
Hey, There are afew things you can try.
- Simply turn your phone off and back on again
- Hold down your home button and your lock button and let goes as soon as the screen goes black (Phone will power down) - Then turn on your phone and hey presto!
- Back up your iPhone to your PC, then restore it..
this ones last cause I think you may have tried it already..
- Close all open applications
Hope this helps!
Kieran. -
I have had a IPad for 4 years, for several months when working with apps, the screen will go black and then return to the home page
Hi sjeure,
Thanks for using Apple Support Communities. I would recommend restarting and resetting your device to see if the unexpected app closing still happens:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
Cheers,
- Ari -
Question
I have just updated to the new version of Firefox. Eventhough, i have reboated my computor, Firfox prompts to do it again and again and would not open. The same things happen if i try to unistall it or redownload it. What can I do? editIf there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
*Firefox 7.0.x: http://www.mozilla.com/en-US/firefox/all.html
*Trash the current Firefox application to do a clean (re-)install
*Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox -
After update my iphone6 plus the screen is now black and white
after update my iphone6 plus the screen is now black and white
Hi amagarcia,
It sounds like you have Greyscale turned on. To turn it off go to Settings > General > Accessibility and make sure that option is turned off. For more information take a look a the article below.
Use Accessibility features in iOS
https://support.apple.com/en-us/HT204390
Take it easy,
-Norm G. -
After,using,CS,for,one,year,I,must,have,an,activation,code,,the,trial,version,will,be,end, over,25,days.,How,is,it,possible?,What,can,I,do?
Was the iPad originally set up on a different computer, and hasn't been synced to the one that you are now trying to use ? There are some instructions on this page for syncing to a new computer : https://discussions.apple.com/docs/DOC-3141
(Before trying that you could copy any important files/documents off the iPad so that you have you own backup copy of them e.g. depending upon what the apps support then email them to yourself, use Dropbox, copy them to your computer via your wifi-network.)
You should be able to copy iTunes purchases off the iPad and over to that computer's iTunes via File > Devices Transfer Purchases, but if you have music from other sources (e.g. copied from CDs) which aren't in that computer's iTunes (and you haven't got a backup to copy them onto it from) then there are some programs listed half-way down this page which should be able to copy them back : https://discussions.apple.com/docs/DOC-3991
For recovery mode, that will result in your iPad being put back to factory defaults i.e. all of your content will be removed from it -
It seems that my iphone 4 8gb verizon burnt out when i plugged it in my car charger and the screen went completely black and my iphone was hot when it happened any help how to fix it?
kriss1692 wrote:
I cant use my phone
So use a different phone...
and i dont remember my serial number on it
-> iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number -
I am trying to update to Firefox 5 from 3.6... The installer says that it cannot download on a 64 bit system... what can I do?
If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 4.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data. -
My iPad is suddenly not loading any apps. When I click on an app, the screen flickers to black and then back to normal, but will not load the app. This is ALL the apps, not just one. Have tried rebooting, to no avail.
Was a Restore one of the things tried.? [Attach the iPad to your computer and in iTunes click on your device. On the Summary page click on Restore and go through the process. Be sure to click YES to Restore from a previous backup.]
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Dear all, Since a week ago I observe that when I press the button for my macbook air to start a nap, first the screen turns to black (although I can see it is stil on) and I can see the arrow (pointer). Only after 15 seconds the arrow and the screen really shut down. It did not occur before, as a matter of fact it was instantaneous. What could be the problem?
Note the time in your Mac's menu bar or some other accurate timepiece. Then, press the button to put the MBA to sleep. Wait until the cursor disappears and for all indications that the Mac appears to be asleep.
Then, wake the Mac the way you normally wake it.
Then, find the Console app - it is in your Utilities folder and looks like this
You can find it by selecting Utilities from the Finder's Go menu.
Open Console.
If the log list column on the left is not already displayed, show the log list by selecting Show Log List from Console's View menu.
Locate system.log in the list and select it. Many date and time-stamped entries will appear, hundreds of them, and you must find the entries relevant to your Mac's sleep problem. To do that type the words sleep cause in the Filter field at the upper left of the Console window:
That will cause all log entries to be hidden, except for the entries containing those words. The last entry in the list will correspond to the last time you woke the Mac. It will have a time stamp in the form hh:mm:ss later than the time you noted in the Mac's menu bar prior to putting it to sleep.
Make note of that exact time in hours, minutes, and seconds.
Next: Clear the filter field by clicking the x in the above screenshot. It should then look like this:
All previously displayed log entries will reappear.
Next: Find the log entry that corresponds exactly to the time you noted in hours, minutes, and seconds containing the words "previous sleep cause". You may have to scroll up or down a considerable distance. When you find that line, select it and drag your cursor up and prior to the entry corresponding to the approximate time you noted before putting the Mac to sleep. This will result in a selection of perhaps 50 to 100 lines or so.
One or more of them, along with their time stamps, may reveal the reason for the fifteen second delay.
Copy and paste those log entries in a reply.
Most of the entries will be cryptic but will contain information you might consider personal such as your Mac's name. If you do not want that information to appear, delete or obscure it when posting your reply. Leave enough information so that the entries can be deciphered. -
I was listening to music when the volume turned down by itself and by the time I took the iPhone out of my bag I couldn't hear anything anymore and the screen was totally black. I tried turning the phone on again (thinking it somehow shut itself off) but it didn't work.
I also tried hooking it up to the electricity hoping the battery would charge, as well as hooing it up to the computer and connecting it to itunes, nothing happened.
My friends tried to call me and told the phone was ringing just normally as if I wasn't picking up. What can I do? (considering that i bought the iPhone on aug. 20th, 2011) and I'm away for the weekend, if anything happens I'm without means of communication...
Thanks in advance!just do reset, press home button and power butoon for a while untill you can see apple
gud luck -
I have a 2009 vintage MacBook Air. Ever since I installed maverik the speed to do anything has decreased significantly. After the 30 minutes of use it gets better, but still intemitently takes a time out for for a minute or more. Any solution other than buying a new one? Thanks
Model Name: MacBook Air
Model Identifier: MacBookAir2,1
Processor Name: Intel Core 2 Duo
Processor Speed: 1.86 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache: 6 MB
Memory: 2 GB
Bus Speed: 1.07 GHz
Boot ROM Version: MBA21.0075.B03
SMC Version (system): 1.34f82GB RAM is quite inadeqiate for OS X Mavericks to run efficiently.
It is better to have a new computer.
But you can try this.
OS X Mavericks: If your Mac runs slowly?
http://support.apple.com/kb/PH13895
Startup in Safe Mode
http://support.apple.com/kb/PH14204
Repair Disk
Steps 1 through 7
http://support.apple.com/kb/PH5836
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Increase disk space.
http://support.apple.com/kb/PH13806 -
I have a MacBook Pro running OS X Yosemite, version 10.10.2.
I have an iPad 2 running 8.1.3
I have an iPhone 6 Plus running 8.1.1
I have my Mail, Contacts, Calendars, and Notes set up to sync over iCloud among the three devices.
I haven't had a problem with the Mail or Contacts syncing (at least not as far as I know), but the Notes and the Calendars don't seem to stay sync'd up. I will notice that they aren't sync'ing, will delete and re-sync and they are fine for a while, but inevitably they stop sync'ing at some point. This has been true through earlier incarnations of operating systems, so not something new.
How can I get them to sync and stay sync'd?Soundman562 wrote:
There used to be a tab under Itunes that allowed you to select to sync things like calendar, notes etc. but this is no longer there, can anyone help?
This was removed in 10.9. You may have better luck getting assistance in the relevant Mac forum. -
Ive tried everything! Ive only had this phone for almost two months! Help!!!
ok nevermind! I held the power on/off button on top right while pressing the home button at the same time... for at least ten seconds as it says in the iPhone guide... it worked!!! However, I'd love to know what happened so I don't do it again?
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I have iphone5s and there is some problem about my iphone. I turn off the phone and then I turn on. After I turned on, It showed the page of apple signal and then the page of loading. It used long time to show the loading page. Then it was back to page of apple and then loading page again many times. What happen with it? And what should I do?
Did you already try to reset the phone again by holding the sleep and home button for about 10sec, until the Apple logo comes back again?
If this does not work, try to set it up as new device, explained here:
How to back up your data and set up as a new device
You may have to connect in recovery mode, if the phone is not recognized in iTunes:
iOS: Unable to update or restore
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