My iPhone 5 is eligable for battery replacement but there is no Apple Stores in my country. Any advices what should I do?
Hello, I live in Montenegro and I bought used iPhone 5 off ebay few months ago. Phone is sim free but I notice really poor battery life. I have to charge it twice a day! Before 5 I used iPhone 4 and I had to charge every night but I could use the phone all day and I was fine with that. I checked and my iPhone is eligable for battery replacement program but there are no Apple Stores in Montenegro. There is T-Mobile which sells iPhones but I didn't buy mine over there. Is there a way for me to take advantage of this program? Can I get Apple to send me new battery and I will have local repair shops (which are very good) to replace the battery? I am ready to take full responsibility for that. If that is not an option could I visit apple store in US (example) and change my battery there for free, given that it is not bought over there?
This is how you get Service in your Country
The iPhone support site has troubleshooting articles to help you solve your iPhone issue on your own. If you have reviewed those articles and still need service for your iPhone, you can contact your carrier.Note: There may be a fee for diagnostic service. Please do not send any accessories with your iPhone because they will not be returned to you.
However the iPhone could have come from anywhere in the world since you purchased secondhand from eBay
You are correct T-Mobile will not touch the iPhone .
If you check the model number in settings>>>general>>>about >>>Model
if you google that number you will find out where the iPhone originated .If an EU country then you would be eligible for assistance in any other EU country
if not then which ever country comes up is the only source of help
This version of the link above is a European version maybe more relevant
https://ssl.apple.com/uk/support/iphone5-battery/as it links in the EU coverage
Similar Messages
-
My iphone has fallen into the water 6months ago and there is no apple store in my country so i gave the phone s technical service.but they couldnt repair the phone.and now the battery is swollen.can i replace the phone with the new one in spain?
You can only obtain warranty OR post warranty service in the country of original purchase
As your iPhone has user damage it has no warranty
IF the iPhone originated from Spain or another EU country you can get out of warranty service in any EU country -
Acrobat Pro 9 for mac won't launch, reloaded from disk when hard drive needed to be replace. It's in applications folder but there is an X on the Acrobat Reinstall icon. What should I do.
Hi Janice,
What version of Mac OS are you using?
Adobe does not recommend migrating the software from one disk to the other.
Please run the setup file for Acrobat and reinstall the software. You might want to delete the existing version of Acrobat installed before reinstalling it.
Regards,
Rave -
Hello, I live in Uruguay and I dropped my iphone in water. How I can get the out-of-warranty replacement? There is no apple store in Uruguay.
You can also try the Support site:https://getsupport.apple.com/Issues.action
And the ExpressLane for a service request: https://expresslane.apple.com -
My brother locked his mac with Icloud, but there is no apple store where he lives. what he can do?
my brother locked his mac with Icloud, but there is no apple store where he lives. what he can do?
He will have to go to an Apple Store or an Apple-authorised repair centre, and he will need the invoice for the Mac so that he can prove it's his.
-
I know this doesn't belong in the iTunes community, but there is no Apple store community. I go to redeem my apple gift card. I press redeem online and it brings me back to the home page!
Here are links to the simple 7 pages....
http://www.rednosedesign.net/home.html
http://www.rednosedesign.net/about_us.html
http://www.rednosedesign.net/logos.html
http://www.rednosedesign.net/flyers_&_ads.html
http://www.rednosedesign.net/notecards.html
http://www.rednosedesign.net/business_cards.html
http://www.rednosedesign.net/contact_us.html -
IPhone 6 asks for a passcode but there is no passcode on the phone
About three weeks ago I got an iPhone 6 and have had problems ever since. Initially I put on a passcode but then removed it because I didn't want to keep clicking all day long (have repetitive strain). But the phone kept asking for the code. So after numerous calls to Rogers and Apple support, I went through various resets, deletes, restores to factory settings, restores with and without backup, restores without syncing the phone to iTunes, etc.. Same problem. Took phone to Apple and they replaced it. That worked for about four hours – new phone never had a passcode but keeps asking me for one, primarily when I use Hey Siri, but new phone couldn't have a memory from my old phone; it was never connected to iTunes.
Has anyone had a similar problem? Is this trending with Hey Siri? I am not locked out of my phone. And neither phone, the first one or the new one, remembers the original passcode. I can put in the original passcode or another passcode, or I can simply hit the accessibility device that I use and click "home screen" and bypass the problem altogether. The actual message that I get is I'll say, "text my sister" and Siri will say, "you have to unlock your iPhone." Then I get a passcode prompt, not for the Apple Store but as though I had a real passcode.
Any suggestions? Wondering if other people have seen this and solved it. I have read about putting the phone in recovery mode. I'm thinking about doing that but the whole thought of re-entering my data for the 12th time – killing my hand – and then retraining Siri is discouraging. She doesn't know anything at all in the beginning. I restored her from my iPhone 4S, so she works very well in terms of knowing me and my vocabulary now. Very happy with the phone except for incessant passcode prompt.
Thanks. SigridMake an appointment at the genius bar of your local Apple store or contact AppleCare. Some Apple Stores in the US can replace the display in an iPhone 5 for $149. If it requires more than that, a replacement phone will cost you $229.
-
Pleas help
Hi Aaronpadilla2810,
Thanks for visiting Apple Support Communities.
It sounds like you're following the right steps to reset your security questions, but you do not receive the rescue email. In a case like this, you can contact iTunes Store Support for help:
You'll need to contact iTunes Store support to have your questions and answers reset.
From:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
All the best,
Jeremy -
hey guys i bought my iphone 5 in germany in a apple store, im a exchange student livin in berkely CA now. last week felt my iphone down and there is a problem under the display and i wen to the apple store in berkeley.. and they couldnt fix it and in addition they told me the display of my iphone arent the retina display from apple is. they gave me the adress from a repair store in berkeley downtown to fix it.. i didnt understand why "the apple store" cant fix the iphone ?
The warranty on the iphone is NOT international. It is only valid in the country of purchase (the EU is considered one country for warranty purposes). You wil need to send your phone back home to someone in Germany or another EU country to bring the phone into Apple. When it's done being serviced they can send it back to you.
-
I live in the Philippines but my iPhone 4S was bought from Korea. There is no Apple store in my place and no one can help me fix my problem with my iPhone. I don't think Apple would replace my phone either despite the fact that it's still under warranty.
My phone would normally go on "No Service" status since I updated to iOS 5.1, so I am not able to make/receive phone calls/messages most of the time. It's really frustrating especially because my iPhone is just 3 months old.
Can anyone help me with my problem?
- I have restored my iPhone's OS and didn't do any back up
- Did reset network, reset all settings, among other resets available in my phone
- Used a new sim card from my network provider
- Used sim card from other network provider (since my phone is factory unlocked)
All the abovementioned didn't work and I'm getting really frustrated.I never had this problem when I was using iPhone 4.
Help me, please.Sounds like it's hardware issue. The iPhone warranty is based in the original country of purchase. Since it was bought in Korea you will need to ship the phone to someone you know in Korea to be taken in and then they will have to ship it back to you. The cost of shipping will be at your expense.
-
My iphone 5 is eligible for battery replacement program but I have bought it from a mobile operator in Thailand (my place) since Dec 2012.
Please advice whether I have to contact my operator or Apple Authorized Service Center. And any cost or free?bsaelao wrote:
My iphone 5 is eligible for battery replacement program
How do you know?
Please advice whether I have to contact my operator or Apple Authorized Service Center. And any cost or free?
Follow the instructions here -> https://ssl.apple.com/support/iphone5-battery/
(which is where you should have found out your iPhone is eligible) -
hi , i bought this phone from Dallas , TX on 22 jun 2012 , right now I am in india .
My phone Accidentally fall in water tub. And now is not working .
For iphone replacement ,I went to local apple store in Pune (India). but these guys are not helping me . And they are not ready to replace my phone .
I also tried contacting local apple employee named " RATI KALE " , but didn’t got any positive response.
I provided them apple invoice, passport, visa details, my air ticket details. but still they are not ready to help me . My phone details are as below :
Serial No:C8*******T9Y , IMEI : 01*************995
Please help me in replacing my phone.
<Personal Information Edited by Host>Your warranty is only good in the US where you bought the phone. You will need to contact Apple Support in the US to arrange to return your phone to the US for repair. You should also inquire as to whether they will be able to return the phone to you in India.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Apple - Support - Contact Apple Support. -
"No batteries available" on my Macbook and not eligible for battery replace
I turned on my Macbook with AC power after returning holidays. I realized it couldn't charge itself, and the battery indicator showed "X" with "No batterries available."
I went to apple store and had genius bar, but my Macbook is not eligible for battery replacement program even though I bought it between February 2006 and April 2007.
Is there any suggestion that I can get battery replacement with free of charge ?
Message was edited by: idoidoidoidoThe life of the battery is typically around 500 full-charge cycles. See the following:
About Batteries in Modern Apple Laptops
Apple - Batteries - Notebooks
Extending the Life of Your Laptop Battery
Apple - Batteries
Determining Battery Cycle Count
Calibrating your computer's battery for best performance
Battery University -
hi can someone keep this simple for me! my iPhone is due for a renewal. but my old laptop that it is backed up to no longer works! how do i go about saving all my songs pics etc to a new laptop without losing anything? please help!!!
Syncing to a "New" Computer or replacing a "crashed" Hard Drive
-
I have 2 iphone 4s that nedd battery replacement. Can I go to apple store and have battery replaced on same day?
Probably, but you need to make an appointment at the Genius Bar.
Maybe you are looking for
-
Setting up an iphone on behalf of someone else. iPhone has never been backed up and has never been synced to another computer. I have not found any clear answers on the internet so far. Any response will be appreciated.
-
Why do we run Hthuviek report in sap hr
Hi Guru's, My client has asked me this question that Why do we run HTHUVIEK report in sap hr,i said them it updates the value in field PA0003-VIEKN if it is blank,(Usually we run this report for Rehiring Error) so each time my client gets this error
-
When sharing a videos I get a rendering error: -50. Any suggestions?
when sharing a videos I get a rendering error: -50. Any suggestions?
-
Characterstic variable with customer exit
Can u some bady help me. How to express about Characterstic variable with customer exit Edited by: chenna reddy on Aug 7, 2008 9:48 PM
-
Very slow downloads Network test says "can't connect to Apple"
Have a 1st generation ATV and it has been working great for years until now. When I have slow downloads so I go to "Test Network" and it fixes the problem, but not any more. Now it says "can't connect to Apple" Funny thing is it can connect but it is