My iPhone 5 just stopped working now not visible with iTunes

I have had the iPhone 5 for a few weeks, tonight I was recieving a call, as I went to answer it the slide bar locked half way accross and the phone locked up. It then turned its self off and now won't start up again, I have connected it to my iMac to see if iTunes can resotre it but iTunes doesnt even recogonise anything is plugged in.
Whats my best steps from here?
Things to try...
Or is it back to the store when they open tomorrow?

Same thing just happened to me, through no instigation. Ive had my iphone 5 for a couple of weeks, working ok, came to reactivate it from sleep and got no response at all, tried plugging it in and still nothing. Found this thread and the trick worked, I'm grateful to find the post but the occurrence is disconcerting, has anyone had any recurrent problems with this? I bought my phone abroad and am going back to UK soon where I'm worried the warranty won't cover it. Considering going back to the store in case I have further troubles with this handset.
Thanks to JDM-NZ

Similar Messages

  • Just downloaded itunes version 10 .2.2 and my iphone has stopped working. now showing fault on itunes asked to reinstall. Why has this happened?

    just downloaded itunes version 10.2.2 + Qucktime and my ipohone has stopped working!
    I am told there is a fault in my itunes software and I must reinstall.
    Why has this happened, is there a fault with this new version?

    Whilst I don't have an answer, I hope a knowledge specialist does.I've seen numerous posts like this.After 10.2 update I lost library and haven't been able to actually connect my iphone to itunes for the upgrade. Each time I connect the iphone my system crashes. There was NOTHING wrong with my itunes or system until the point of update. There doesn't seem to be support, despite the extent of this problem. My iphone seems to need an update as its overheating and battery life is a nanosecond. BEYOND FRUSTRATED! All input welcome.

  • My iPhone just stopped working; it does not start up

    My iphone just stopped working; it does not start up!

    Try resetting it:
    Press the sleep/wake button & home button at the same time, keep pressing until you see the Apple logo, then release.

  • My iphone just stopped working, i cant get it to turn on i tried plugging it into itunes and it still doesnt work, my iphone just stopped working, i cant get it to turn on i tried plugging it into itunes and it still doesnt work

    my iphone just stopped working, i cant get it to turn on i tried plugging it into itunes and it still doesnt work, my iphone just stopped working, i cant get it to turn on i tried plugging it into itunes and it still doesnt work

    Hello there, LaruaGalliers.
    The following Knowledge Base article provides some great troubleshooting steps for your issue:
    iPhone and iPod touch: Charging the battery
    http://support.apple.com/kb/HT1476
    Particularly:
    Battery does not charge
    Verify that the outlet being used is working.
    Try another USB power adapter if available.
    If no other USB power adapter is available, try connecting to a high-power USB 2.0 port (not a keyboard). The computer must be turned on and not in sleep or standby mode.
    Try another USB cable if available.
    iPhone or iPod touch displays the low-battery image and is unresponsive
    If you see the image below, charge the iPhone or iPod touch with USB power adapter for at least 15 minutes.    
    You should see this image when iPhone or iPod touch begins to charge:
    If the screen still displays the low-battery icon, try turning the iPhone or iPod touch off and then on again.
    If the issue persists, follow these troubleshooting steps.
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • IPhone just stopped working

    iPhone 4 just stopped working over night, just black, cannot get any life at all. Put it on charge but not any thing can any body help me.

    Hi kimbrook,
    If your iPhone is unresponsive, you may find the Power/Battery portion of the following article helpful:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/ts2802
    Regards,
    - Brenden

  • My iphone just stopped working today. What could problem be?

    My iphone just topped working.  What happened?

    Backup your iPhone, then restore it. If it's still not working then try holding down the home button and the Lock button at the same time for 15 seconds, it will go into DFU mode. Can you give us anymore information on what you was doing? Did you just wake up to it not responding? is the phone off? can you hear anything from it? (Have you heard text noises etc) is itunes finding the phone? any sync errors etc? All of this could help determine the problem. If restoring the phone worked, try then restoring back to the Backup file so you've got everything back and you should be up and running ready to go.

  • Yahoo mail on iPhone just stopped working

    I've been using Mail to access my yahoo mail account for years, and yesterday it just stopped working on my iphone4 and iPad. I updated to iOS 4.3 a while ago so it was fine since then. I get the typical error message that the server can't be reached. Any ideas?

    Looks like yahoo issued a fix. Mail is working again.

  • My iPhone just stopped working. I've tried charging it and turning it on and nothing works.

    Hello, my iPhone recently stopped working - I tried plugging it up to charge and that hasn't worked. I even took it out of the case. It still won't turn on. Is there any solutions?

    See Here for  >  Frozen or unresponsive iPhone
    Try this First... No Data will be Lost...
    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
    Wait for the Apple logo to Appear...
    Usually takes about 15 - 20 Seconds... ( But can take Longer...)
    Release the Buttons...

  • When i did an actualitation of the softaware (iOS 8.2) the camera of my iPhone 5 stopped working, Now only working the frontal camera

    I Need to know why the camera of my iPhone 5 stopped working when i did the software actualitation to the iOS 8.2

    Hi Totoyseje, 
    Thanks for visiting Apple Support Communities. 
    If the camera on your iPhone 5 stopped working, see this link for some troubleshooting steps that can help:
    Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support
    Best Regards,
    Jeremy 

  • My 6 gen nano just stopped working, but is recognized by iTunes

    Although fully charged, my 6th generation nano just stopped working for no apparent reason, but is still recognized by iTunes.  It was purchased only 20 days ago and used 3 times.   What can be done?

    Read the PDF manual:  iPod nano (6th generation) - User Guide

  • IPad just stopped working; will not turn on

    My iPad has suddenly stopped working. I picked it up this morning to read one of my newspaper apps and it won't turn on. The screen is completely blank. It was working normally last night. I thought maybe the battery had run out so I plugged it is to recharge but it still would not turn on. Do you think it might be the battery? I bought it in July. Thought the battery would last longer than that.

    Thank HEAVENS!!!! I was crying about my ipad, i have done so much to protect it and as i'm walking out of class to my car (my ipad worked during my entire class) i pull it out of its carrying case and push the home button and NOTHING! but the power and home button for 10 seconds, i'm so happy!!! I'm crying tears of joy right now as my BABY IS BACK!!!!! Now i'll be babying my 64GB wifi + 3g ipad even more she's not even a year old!!! I am so glad that i found this post in the apple discussion section. BLESS YOU!!! But how strange that this happened almost 10 days apart from yours doing the same thing. What's going on apple?

  • HELP!!! HELP!!!  My Iphone just stopped working!

    I just bought my Iphone a couple of months ago and the same thing happened.
    It just quit working.
    I tried doing a hard re-set by holding the buttons down for 5 minutes! Hands are still cramping. I tried to charge it and nothing happens. Just a black screen. I left it to charge for 8 hours and nothing. What to do? Its been more than 30 days so I can't return it!
    Bon

    The iPhone includes a one year warranty. The 30 day return window is for returning an iPhone for payment credit, not for an exchange under warranty.
    If you are in the U.S., call AppleCare or make an appointment at an Apple store if there is one nearby.

  • IPhone backup is corrupted and not visible in ITunes. Can I recover the data on it?

    Hi,
    I am a Win 7 user. I recently upgraded my iphone 4 from ios 4 to ios 5. It seems that the upgrade process deletes all the data and then it recovers it from ITunes or ICloud backup. I did have only one backup and it was on ITunes. However, during the backup process I had some kind of error telling me that the backup is corrupted or something like that. Unfortunately I didnt pay enough attention to the error in order to quote it here. What happenned next is that the IPhone was stuck on the Conect to ITunes screen even thou it was already connected. Every time I was connecting the Iphone to ITunes, it was syncing, but it kept being stuck on that Connect to ITunes screen. To resolve this, I tried the Restore from a backup option by right clicking on the Iphone in ITunes. There I had only one choice of backup which was with no date. This solved the Connect to ITunes problem and the IPhone was up and running.
    The next problem was that once I configured the IPhone, I had no data on it - no pictures, no contacts, no anything apart programs I have downloaded previously from AppStore.
    A friend of mine assisted me, and showed me where the backups are stored on win 7 systems:
    C:\Users\USERNAME\AppData\Roaming\Apple Computer\MobileSync\Backup
    My understanding is that you have as many backups as folders in the Backup folder above. I don't see however one of the folders in the ITunes Restore from Backup list. It is the largest and oldest folder - nearly 2GB. All the rest is like 30-40mb. I believe that any chance I may have to restore any information from my IPhone is by restoring this backup and being able to upload it to the IPhone or read it somehow. My friend discovered that the .plist files are missing in this folder. In particular 4 files: info.plist, manifest.mbdb, manifest.plist and status.plist.
    We tried to cheat a bit by copying these files from one of the other backup folders. We also renamed some of the codes in one or two of the files, like the name of the folder, data and hour in info.plist. It didnt work. This folder remains unvisible by ITunes and therefore I cannot use it as backup.
    Your help is much appreciated for finding a solution on that one,
    Peppy

    gdgmacguy wrote:
    If your backup is corrupted you cannot retrieve data from it.
    I've been working on a tool that repairs most iPhone (iPad, iPod Touch) backups that iTunes reports as corrupted -- it seems to be working fairly well for people we've had using it lately! If someone stumbles on this post and wants to try it out, the program is Decipher Backup Repair, and you can try it here:
    http://deciphertools.com/download-decipher-backup-repair.html
    As other people in the thread have mentioned, you can also try some third-party programs to read the backup and pull-out the important data so you at least have it in some capacity. We have one on the website I've linked above, in addition to the repair software.
    I hope this helps someone who finds this thread! Dealing with iTunes backups can be really painful, and I know it's horribly depressing to wait through a restore to get the corrupted message after SEVERAL minutes.
    (Note: As I mentioned, I work on the backup fixing software I linked to, so I stand to benefit, financially or otherwise, from the links I've provided.)

  • Iphone IOS 6.1 Ratings not Sync with itunes (icloud)

    Hi
    I use the icloud and since 6.1 my music ratings  (Stars) on my iphone 5 arent being sync'd across the cloud to wither itunes or my ipad mini...
    FYI: my ipad mini works ok..
    thanks

    Same problem. Now I have use Itunes alternative. Problem never with either IOS or Itunes

  • What do you fix your iphone 4S when it will not sync with itunes?

    i have had my iphone 4S for 1 year and recently i have had problems syncing it with my itunes when i plug it in it will come up with iTunes cannot read the contents of the iPhone. Go to the Summary tab in iPhone preferences and click Restore to restore this iPhone to factory settings. and i dont want to restore it because i havent backup. it is on a mac and it also wont connect to wifi.

    Once the Device is asking to be Restored with iTunes... it is too late to save anything...
    To minimise loss... Connect to iTunes on the computer you Usually Sync with and Restore from the most recent Backup...
    http://support.apple.com/kb/HT1414
    If necessary Place the Device into Recovery mode...
    http://support.apple.com/kb/HT1808

Maybe you are looking for