My iphone 5 screen has gone black in the middle of updating a app. i have tried to back it up using itunes and restore it however it will not restore my phone as i have got the app find my iphone switched on. i cannot turn it off as the screen is black

my iphone 5 screen has gone black in the middle of updating a app. i have tried to back it up using itunes and restore it however it will not restore my phone as i have got the app find my iphone switched on. i cannot turn it off as the screen is black. can anyone help me please??

christobell86 wrote:
... it will not restore my phone as i have got the app find my iphone switched on.
You can access iCloud.com on a computer to turn it off.
http://support.apple.com/kb/PH2702

Similar Messages

  • My ipad2 just froze. I cannot turn it off. The circular moving icon is in the center of a black screen?

    My ipad 2 just froze. I cannot turn it off. The circular rotating icon is in the center of a black screen?

    Try this; Keep the Powerbutton and the Homebutton pressed at the same time until you see the Apple logo on your iPad screen.

  • TS1717 My itunes won't open - it says: 'The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem' I have tried un-installing then re-installing itunes and I still get the same message??

    My itunes won't open - it says: 'The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem' I have tried un-installing then re-installing itunes and I still get the same message?? Can anyone help?

    I have the exact same problem.
    I have uninstalled the program, rebooted and downloaded the update again. Same problem, same message.
    Please, where is that missing MSVCR80.dll? I don't remember misplacing it.
    I'm a Windows 7 user.

  • My Ipod touch says i have to connect it to iTunes so i can restore it but it will not restore even after following the steps to fix the problem.

    My Ipod touch says i have to connect it to iTunes so i can restore it but it will not restore even after following the steps to fix the problem.

    After pressing restore and after l5 minutes or so It comes up with the error 1611 and I followed all the steps but it still won't work.

  • I have updated my 4s iphone to ios 6.1.3 and have trouble connecting it to wi fi . i tried to back up it on itunes and then restore it but now i have left with a phone that still doesnt connect to wi fi and  lost all my data. anyone knows how to fix it?

    i have updated my 4s iphone to ios 6.1.3 and have trouble connecting it to wi fi . i tried to back up it on itunes and then restore it but now i have left with a phone that still doesnt connect to wi fi and  lost all my data. anyone knows how to fix it?

    If no change after restoring the iPhone with iTunes as a new iPhone or not from the backup, there is a hardware problem.

  • An Album (CD) I have imported in my iTunes, and is on my iPod, will not sync over to my iPad. Why not?

    An Album  (CD) that I have successfully imported into iTunes, and synced with my iPod, will NOT sync with my iPad, even though I have done everything I know how to do so. When viewing the music in "On This iPad" mode, I can actually see the album there, but it is grayed out, and in the left hand column there is a circle with dotted lines, as if it is an incomplete download--which in essence it is. But I have the album (CD) in my iTunes and on my iPod, just like hundreds of other CD's--what's up with this one?
    Another characteristic is that since trying to import this CD into my iPad, I cannot get a successful sync of the iPad now; the syncing process hangs up in "Waiting for changes to be applied" for 3 or 4 minutes, and then it just stops.  No message that "The syncing process is complete. Please eject before disconnecting." The sync just quits on its own, so I take it that the syncing process was unsuccessful.
    Now what?
    Message was edited by: Padretimoteo

    Make sure that your music is in the format supported by the iPhone. I use either MP3 or AAC.
    A friend had the same problem a while back. All his music was in the WMA format and is therefore not playable on the iPhone and would not copy. Once he converted his songs to MP3 they copied to his iPhone without problem.

  • My 160GB ipod classic stopped whilst playing music and will not turn back on despite having almost a full battery. I have tried connecting to itunes and a docking station but will not turn on at all - HELP?!

    My 160GB ipod classic stopped whilst playing music and will not turn back on despite having almost a full battery. I have tried connecting to itunes and a docking station but will not turn on at all - HELP?!
    I've had this from new for 2 years, the battery life is excellent and lasts for days so I know it's not a power issue as it was fully charged that morning. No signs of connection in itunes, it's not showing as a connected device.
    Can anyone please help?

    Hi gscoops,
    Welcome to Apple Support Communities.
    You may find the steps in our iPod Troubleshooting Assistant helpful:
    http://www.apple.com/support/ipod/five_rs/classic/
    Best,
    Jeremy

  • HT1692 I have tried to back contacts on windows 7 and lost of of them . Is there a way to restore

    I have tried to back contacts on windows 7 and lost of of them . Is there a way to restore,please help

    Have you been syncing and backing up the device regularly as recommended?
    If so, restore the device from a backup created when the contacts existed on the device.

  • TS3274 My ipad has stopped working, I cannot turn it off as the screen does not appear to be working

    Help. 
    My Ipad will not respond, the screen has stopped working and I cannot turn it off

    My ipad mini just lost screen. I tried the hold both buttons down and i did see the apple logo, but didnt fix it. i know its alive, because it beeps when i connect it to power or computer.  Are there any other fixes?  I received this as a door prizeon black friday and have no receipt?? but i did register it. what should i do?

  • The latest iTunes version 11.1.3.8, will not download or play.  I have Windows 7

    I just got a Nano Gen 7.  Plugged it in to download my itunes library and my itunes program would not run.  I unplugged the Nano and tried to run the program again.  No luck.  I restarted my computer and tried to run the program.  Nothing .  I uninstalled the program and reinstalled it from the website.  Nothing. 
    HELP!  Any suggestions?

    I experienced this exact same issue today, when I tried to download this version of iTunes on my PC.  There was an error during download.  I tried to do the download again and received a RTE message that with Program:\C: Program Files (x86)\iTuneds\iTunes.exe   Then, when that error is closed I get the iTunes error 7 -- iTunes was not installed correctly.  Please reinstall iTunes.
    I asked my daughter if she had issues when she downloaded the lastest iTunes version and she told me that she has not downloaded the newest version (11.1.3.8) because she was informed by a teacher and numerous students in her class that there is a problem with this latest iTunes download.
    So it looks like many users ARE experiencing this same issue.  While we haven't interviewed millions, but it is a known issue to the point that tech-savvy high school students in MA are warning all their friends not to allow the latest download.  I am hoping that Apple will rectify this issue soon.  I will not be downloading this iTunes upgrade on my laptop until I hear a solution that works.

  • HT201412 iphone 4s apps will not reinstall on phone, stuck in waiting mode; new apps will only download if synced to itunes on PC

    A few weeks ago about 7 of my apps had updates. I pressed update all and instead of it updating them, they were frozen for several days in "waiting" mode. Finally I was tired of this so I deleted the apps by pressing one and it activated the x to pop up on each app so I could delete. I deleted all the ones that were stuck in waiting, which was all the ones I was trying to recently update. I then went back to app store and redownloaded 1 of those that I had just deleted and it downloaded just fine. Tried that with others and and I got the same message before "waiting" and nothing. I've tried with all the previous apps and nothing new. I cannot at this point even download a new app from my app store on my phone. I can only upload new apps if I have downloaded them into itunes on my pc and then sync my phone to the itunes on the computer.
    Today I came into itunes and under apps saw that many of them still needed to update. I clicked update  all and they supposedly updated. Connected iphone to pc and tried to sync. It updated the working apps I still have and none of the old ones. I have tried to redownload my old apps via itunes on my computer but there isn't an option anymore, just says "downloaded."
    Anything else I can do? I've tried shutting off, restarting, etc. and nothing has worked. I really don't want to have to reset to factory settings as I'm afraid I won't back up right and I'll loose all my pictures of my kids and other info.
    Any help is appreciate! I use Verizon fyi and have had the phone about 10 mos with no problem till last month.
    UGAgirl

    I have the exact same problem for the past 2 hours, and now I figure out how to solve it.
    Go to iTunes then go to downloads, you will see something is stucked there which is not downloading, delete it, you don't have to delete all of them, only the one is not downloading.
    The problem of my iPhone 4S iOS 5.01 came from iTunes U, just right after I started downloading some video clips or podcasts  from iTunes U. I could not find any video clips in there, after 2 hours, I found the problem, it was in iTunes, downloads is happening in iTunes, not in iTunes U.
    You don't need to restore your iPhone any more.

  • TS1398 Update iPhone 4s to 6.1.3 (10B329) now I can't connect to any wifi networks at home or at work and all car Bluetooth systems will not connect either. Help! Extremely annoyed at apple for putting out software that causes such mayhem.

    My iPhone 4s has been update as I said in subject bar.. Now can't connect to any of my cars Bluetooth systems. Also even more frustratingly can't connect to any wifi networks at home or work!!
    How can apple put out such an update that causes so much grief and inconvenience to hundreds of people. Not to mention risking lives with Bluetooth kits not working...outraged!!!!!!

    First, grow up.  Just because YOUR phone isn't working, doesn't mean Apple put out bad software.  I've not had any difficulty, nor has anyone else I know.  And just how is Apple risking lives with Bluetooth kits not working?  It's YOUR decision to talk on the phone or text and drive.  Not Apple's.
    We're users here, volunteering our time to help others.  Posts like yours, which are whiny and ranting, simply means we're likely to ignore you and not provide you with any help.  Not to mention, it makes you look absolutely foolish.
    Further making you look foolish is the fact that you haven't even asked a technical support question, nor have you provided anyone here with any troubleshooting steps you might have taken, including those recommended in the user guide.
    Good luck getting help.
    GDG

  • HT1459 i have an ipod touch that is amounted with WAY to many minutes and we do not know the password. i would reset it with itunes but i cannot turn it off for the top lock button doesnt work. how do i restore it to factory settings or fix the lock butto

    I have an ipod touch that i would like to restore to factory settings. Having said that the ipod is locked for over 1,000 minutes and i do not know the password. I know the trick of holding down the lock button and home button at the same time until the "Connect to iTunes" message pops up, but the lock button on my ipod does not work. Is there anything i could do? I really could use some help im very stuck!

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                          
    If recovery mode does not work try DFU mode.                         
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings         
    Or try using this program to place the iPod in recovery mode
    RecBoot: Easy Way to Put iPhone into Recovery Mode
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store

  • I have an addon I wrote that uses an XPCom binary component. It will not load in Firefox 4? What do I need to do keep it working? How do I keep it up to date in the future?

    Hey Guys,
    There are a few related questions here. Let's start here:
    1. I have an add on I wrote for my company and it loads and works great on previous versions of Firefox but just stopped working with Firefox 4. Now with the latest version it seems my c++ binary xp com component is not loading. I get this unhelpful error:
    TypeError: Components.classes[cid] is undefined
    What do I have to do to get this working with both Firefox 4 and previous versions?
    2. We have a shipping product that people install as part of that installation we install this add in. What is the correct way to install the addin to support multiple versions of firefox.
    3. Over time new versions of Firefox will be developed and could break our users if something like this happens again. What is the best way for our users to be able to auto update this add on?

    I got my real add-on work on FF4 now. Here is what needs to do (on VS2005)
    In project property<br>
    C++<br>
    General/Additional Include Directories - xulrunner-2.0.en-US.win32.sdk\xulrunner-sdk\include<br>
    Preprocessor/Preprocessor Definitions - MOZ_NO_MOZALLOC;XP_WIN;XP_WIN32
    Linker<br>
    General/Additional Library Directories - xulrunner-2.0.en-US.win32.sdk\xulrunner-sdk\lib<br>
    Input/Additonal Dependencies- nspr4.lib xpcom.lib xpcomglue_s_nomozalloc.lib
    Update module cpp by following the sample<br>
    http://mxr.mozilla.org/mozilla-central/source/xpcom/sample/nsSampleModule.cpp
    Add two extra directives on chrome.manifest<br>
    interfaces &lt;path/to/your/xpt&gt;<br>
    binary-component &lt;path/to/your/dll&gt;
    Add unpack property to install.rdf if needed
    https://developer.mozilla.org/en/Install_Manifests#unpack

  • Each time I have downloaded"security & stability update for FF 3.6.12" my computer reacts in the following manner...From the desktop FF goes to my home page,displays homepage for 5 seconds,shuts down and reverts to desktop.FF will not keep home page open.

    I have been through this several times and as soon as yahoo opens,it closes and goes back to my desktop. anyone else having this problem?

    Does Firefox give you a Crash Report message?
    https://support.mozilla.com/en-US/kb/Firefox+crashes#Getting_help_with_your_crash

Maybe you are looking for