My iPhone 5 shows the flashlight icon but in a shadowed way, as if it is disabled. Also the rear camera is not working. The iOS version is 7.1.1

My iPhone 5 shows the flashlight icon but in a shadowed way, as if it is disabled. Also the rear camera is not working. The iOS version is 7.1.1

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  Try each of these in order until the issue is resolved.

Similar Messages

  • Hello, my iphone 5s fell, thereafter i tried taking a picture, the camera app just shows a black screen and hangs, the front camera works on other apps but the rear camera is not working, all other apps work perfectly well, how do i resolve this

    Hello, my iphone 5s fell, thereafter i tried taking a picture, the camera app just shows a black screen and hangs, the front camera works on other apps (such as facetime and skype) but the rear camera is not working, all other apps work perfectly well, how do i resolve this

    Double tap Home button and delete Camera app from multitask-list.
    Do a
    Reset: Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Note: You will not lose any data
    If problem persist, make an appointment with genius bar for evaluation.

  • Hello,everyone.i purchased an iphone 5S from a retailer in my country after coming back to my home i restore this iphone it shows an activation id but i dont know what i have to do now?my apple id does not work in this situation.kindly help me out

    Hello,everyone.i purchased an iphone 5S from a retailer in my country after coming back to my home i restore this iphone it shows an activation id but i dont know what i have to do now?my apple id does not work in this situation.kindly help me out because it cost me to high and if this is not activated i have to bear a huge loss.i am a loyal customer of apple from a past 5 years.thank you for your cooperation

    Yes, this is activation lock. Return the phone for a refund, as it is useless without the activation information of the previous owner.

  • My iPhone 5 rear camera was not working, now the rear camera is also not working. I have procured the phone in 2012 from San Fransico. USA Can anyone help me, please?

    My iPhone 5 rear camera was not working, now the rear camera is also not working. I have procured the phone in 2012 from San Fransico. USA Can anyone help me, please?

    No one here can help you. If your phone is no longer under warranty, a third-party repair shop will most likely be your best bet. You can't mail the phone to Apple, in the US, as Apple does not accept international shipments. You could mail it to a friend/relative, in the US, & they could take it to an Apple store for you. Some Apple stores repair iPhones. Otherwise, you're looking at an out of warranty replacement.
    Good luck.

  • My iphone5's camera is not working.The shutter freezes each time.How much time it normally takes to fix it.(i have an appointment this week). and if they can't will they give me a new iphone5 ?

    My iphone5's camera is not working.The shutter freezes each time.How much time it normally takes to fix it.(i have an appointment this week). and if they can't will they give me a new iphone5 ?

    Yes part of Apple Store
    You will get a service replacement ,maybe new maybe refurbed to new standard
    but in a "brown box" so no bits and pieces just unit for unit exchange
    They will know of iPhone history from their systems but always
    worth having proof of ownership but not essential (as far as I know )

  • No calls are going through or coming in, also my sms/mms does not work the only thing that seems to be working is mobile internet anyone help???

    No calls are going through or coming in, also my sms/mms does not work the only thing that seems to be working is mobile internet anyone help???
    When I try calling someone it beeps twice and says 'call failed' also when someone tries calling me it does not come through. Also SMS/MMS cannot be sent or recieved. Only mobile internet is working
    iPhone 5s
    ANYONE HELP???

    Restart your phone by holding the power and home button until the Apple logo appears. If that does not solve the issue contact your cell provider so they can resolve the issue.

  • My camera is not working. the app doesn't work

    Hi dear, My camera is not working. the app doesn't work: I'can't open the app either. It only works using skype, facing me. On the correct side is frozen. tks, bye, Federica

    Have you tried force quitting the Camera app? http://support.apple.com/kb/ht5137
    If that fails:
    Try doing a hard reset: Press and hold both the Home button and the Sleep/wake button simultaneously for about 15 seconds and release when the Apple logo appears. If that doesn't solve the issue, you could also try backing up the device and restoring the device as new. If that doesn't solve the issue, the device may need service.
    Follow the steps in: http://support.apple.com/kb/HT4137
    NB: set up as a NEW device because a software issue will be in the backup. If the issue persists after restoring as new, you should offer the device for service.
    If you're not able to restore the device, this one might help: http://support.apple.com/kb/HT1808
    Good luck

  • My tx is so slow, the web cam is not working, the screen freezes and got color distortions

    - My tx is so slow, and heats up very fast... so i think that the advance is not working properly
    - the web cam is not working, since the 3th time iused... when i try to use it with my msn... got freezed, then y try ending the process and doesnt work, y     have to restart it but it stay just on logging off... and do nothing more... so i have to switch off directly from the power button
    - The screen freezes... some thimes the screen got freezed... and got color distortions too... so i have to to switch off again directly from the power button
    i was thinking that it was a software problem... but i restore my lap and it doesnt work cuz it still being with the same problems... so lately im thinking that its a hardware problem... i call to technical support from mexico... but they can do nothing for me cuz i bought my lap at circuitcity from el paso... and that store close a few months ago... so i need help before de warrantie expires...
    This is the second time that my lap gives me problems, last time I made the change at the store but this time it will be impossible cuz is now closed...
    that is why I seek your help...
    i will be grateful if you answer in Spanish because my English is not very good...
    thankyou so much...

    If your warranty has not yet run out get it serviced, now!  All of the comments seem to indicate that it is the motherboard>

  • I have an iPhone 4S with iOS 7.0.2 rear camera does not work

    My rear camera has not been working ever since I have updated. Should I visit the apple store or wait for 7.0.3?

    WORKAROUND FOUND ! Download and install "Awesome Camera" app and take a picture with that app. After 1-2 seconds of standby, it will work. Then you can go back to default Camera app which would work again.Please let me know

  • IPhone 4S cameras do not work after iOS 8 upgrade

    I have an iPhone 4S 16 GB, It worked perfectly under iOS 7.1.2. . . I upgraded the OS to iOS 8.0.2 about two weeks ago. ( Bad Move )
    I noticed right off that my device was running a little slower, lagging, and worst of all my "Camera"  App does not have an image At All ! ! !
    The Flash options, HDR options, Timer options, will switch back and forth, but that is all that works, none of the bottom selections work at all,
    and when you hit the front/back camera icon, it freezes /locks the options that did work. I have done a deep restore twice on the device,
    restored as New Device, still no change at all on the behavior of the Camera operation. One thing I did find out though, it is a Glitch in the iOS
    software, pertaining to the Cameras Operation, reason being, is that I can go into the preinstalled Game Center App on the iOS 8, click on Add Photo,
    click on Take Photo, and there are my cameras, working perfectly, front & back. I have done a lot of research on this issue over the past two weeks,
    Reading Apple's own Compatibility Devices which start at iPhone 4S and later for the iOS 8.0.2, But, If you go into the iPhone iOS 8.0.2 Operators Manual, go to camera section, you will see that there are several of the New functions of the Camera that are only compatible with iPhone 5 and later. Leaving the iPhone 4S not capable of executing the full capabilities of the New Camera App. I've chatted with Apple Online Chat Support for several hours two days ago, the only resolve they had was to send the device in or take it to an Apple Store and they would correct that issue "Free of Charge", even though ,my iPhone is 3 years out of warranty, because it is a Software related issue.... All I wanted to do is find a way to revert back to iOS 7.1.2, I found out very quickly, that is Impossible to do, because it violates Security Issues and Apples Terms of Agreement," Leaving them Not Responsible for any issues what so ever that occurs to your device downloading the iOS 8.0.2. . Which in my opinion, is pretty messed up. . What is the Big Deal of reverting back to any iOS you want, Apple should support every iOS version they have, not the users fault that a New iOS does not work right on their device, slowing it down, etc...I run Windows 7 on my PC, I can revert back to any OS I want, no problem at all.. . Anyways, back to iPhone issues, The other issues I got with the upgrade is that, My device will not power back on after I power it off now, I have to do a reset to get it to booted back up and running, and when I do so, there is a white halo that appears on my screen for several hours, then it will finally dissipate (no idea what that's all about), , Also, the battery life is much shorter now, had much better battery time on iOS 7.1.2 . . . Apple Support said that my Case was the first they have heard of, which surprised me.
    <Edited By Host>

    I'm not quite clear on how your phone is working right now. I also don't know what "every possible thing" means so here is what you can do to troubleshoot software issues yourself. To be safe do a backup before doing anything.
    Restart or reset your iPhone, iPad, or iPod touch - Apple Support
    Use iTunes to restore your iOS device to factory settings - Apple Support
    Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support
    Just so you are aware, now that you've had a local hardware person repair the phone you no longer have any warranty or service support from Apple. Good luck.

  • HT203040 iPhone 4S Camera app not working since iOS 8.2 update.

    Since downloaded iOS 8.2 on my iPhone 4S the camera won't work. It is just black. Sometimes we can scroll between photo, video etc, but most the time the whole thing is locked up. I have tried rebooting the phone. Nothing works.
    Please Apple Support Team fix this issue.

    Hey rosellabk,
    Thanks for the question. I understand that you are experiencing issues with your Camera on your iPhone 4s. The following resource may provide a solution:
    Get help with the camera on your iPhone, iPad, or iPod touch - Apple Support
    https://support.apple.com/en-us/HT203040
    Thanks,
    Matt M.

  • I was presenting my ppt via my Mac Air by plugging in to a projector through the assigned cable. The ppt projected but when I tried to project a media file or a web url - it was not projecting the sametime

    mAC AIR NOT PROJECTING FILES AT THE SAME TIME

    When you tried to contact Support with the card's images how were you trying to do it, on your phone or a browser on your computer ? And have you tried a different browser to see if you get the same error message ?
    As well as images of the card they might also want an image of its receipt.
    And to contact Support you were using : http://www.apple.com/support/itunes/contact/ , and clicked on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes ?

  • HT201210 with the latest version of OS my Camera is not working and my WiFi Greaid out what can I do to fix this issu?

    with the OS 6.1.3 my Camera is not working the shutter is close out and My WiFi graied out need help
    Thanks

    Hello ffattah,
    Thank you for using Apple Support Communities
    I have a couple of articles for you to run through and test out. The first is to address the camera not working, take a look at this one iPhone: Hardware troubleshooting found here http://support.apple.com/kb/TS2802.
    Camera is not functioning
    If the screen shows a closed lens or black image, force quit the Camera app.
    If you do not see the Camera app on the Home screen, try searching for it in Spotlight. If the camera does not show up in the search, check to make sure that Restrictions are not turned on by tappingSettings > General > Restrictions.
    Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
    Third-party cases can interfere with the autofocus/exposure feature and the flash (iPhone 4 only); try removing the case if you have image-quality issues with photos.
    Try turning iPhone off and then back on.
    Tap to focus the camera on the subject. The image may pulse or briefly go in and out of focus as it adjusts.
    Try to remain steady while focusing:
    Still images: Remain steady while taking the picture. If you move too far in any direction, the camera automatically refocuses to the center. Note: If you take a picture with iPhone turned sideways, it is automatically saved in landscape orientation.
    Video: Adjust focus before you begin recording. After recording begins, you cannot readjust focus until you stop recording. Exiting the Camera application while recording will stop recording and will save the video to the Camera Roll. Note: Video-recording features are not available on original iPhone or iPhone 3G.
    If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.
    For the Wifi being grayed out in your settings take a look at this article named iOS: Wi-Fi settings grayed out or dim found here http://support.apple.com/kb/ts1559
    And if none of that works try resetting the device with this process from iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting found http://support.apple.com/kb/ht1430.
    Resetting your device
    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
    Lastly you may need to backup and restore the device with iTunes:
    iOS: How to back up and restore your content
    http://support.apple.com/kb/HT1766
    All the very best,
    Sterling

  • My iphone 4s wont connect in apple tv 3rd gen dont show the airplay icon, but apple tv can connect in Bose sound touch 20 via airplay, and the iphone also connect to sound touch 20 via airplay, so it means theres something wrong in my iphone.

    my iphone 4s wont connect in apple tv 3rd gen dont show the airplay icon, but apple tv can connect in Bose sound touch 20 via airplay, and the iphone also connect to sound touch 20 via airplay, ive just buy it yesterday in Mediamarkt Spain,, so it means theres something wrong between my iphone and the apple tv? please me

    Hi jaredfox06,
    If I understand the issue correctly, you have recently purchased a used iPhone and you do not see your Apple TV in the control center in order to AirPlay.  To troubleshoot this issue please follow the steps outlined below.
    Try these steps first
    Make sure that you have the latest software on your iOS device and Apple TV.
    Make sure that both devices have Wi-Fi turned on.
    On your iOS device, go to Settings > Wi-Fi.
    On your Apple TV, go to Settings > General > Network.
    If you're trying to use peer-to-peer AirPlay, make sure that both devices have Bluetooth turned on.
    On your iOS device, go to Settings > Bluetooth.
    On your Apple TV, go to Settings > General > Bluetooth.
         If you don't see AirPlay in Control Center
    When an AirPlay-enabled device is available, you'll see AirPlay in Control Center on your iOS device.
    If you don't, try these steps:
    Restart your iOS device and Apple TV.
    Connect both devices to the same Wi-Fi network.
    On your iOS device, go to Settings > Wi-Fi.
    On your Apple TV, go to Settings > General > Network. If your Apple TV is connected using Ethernet, make sure that it’s plugged in to the router you're using for Wi-Fi.
    On your Apple TV, make sure that AirPlay is turned on. Go to Settings > AirPlay.
    Get help using AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod touch - Apple Support
    Have a good one,
    Alex H.

  • IPhone 4S has no signal bars but shows the network carriers name and the 3G icon but just doesn't have no siganl bars

    Hi my iPhone 4S has no signal bars but shows the network carriers name and the 3G icon but just doesn't have no siganl bars but it was working fine till today then all of a sudden lost signal what do i do any help much appreciated

    I've been experiencing with the same problem lately. Have you tried getting a new sim card?
    With the new sim it seems to work well for a few days and then it goes back to the same problem. The warranty on my phone just ended about a month ago, and I've never dropped it and no water damage either. When I do a erase all and reset, it seems to work for a few days again and comes back to the same issue. I've deleted all my apps and been using the phone just as a phone and txting device. New IOS update doesn't seem to change this issue either. I've been getting by with doing a network reset and turning it off and on a few times a day.
    Anyone have any solution? Much appreciated!

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