My iPhone 5 suddenly stopped opening the Apple Mail app. It had worked flawlessly for years, but just stopped. It worked on my iPad, and of course on the computer. What's going on, and how do I fix it? I've turned the phone on and off several tim

My iPhone 5 suddenly stopped opening the Apple Mail app. It had worked flawlessly for years, but just stopped. It worked on my iPad, and of course on the computer. What's going on, and how do I fix it? I've turned the phone on and off several times, soft reset several times. There was no change in any settings when this happened, nor any new apps were added. Thank you for any help you can give.

Does it not work either way? Sending and receiving? Did you check the settings and make sure that nothing has changed? If you can receive email, but not send it, check the outgoing mail server setting. Make sure that your username and password are in there.
Settings>Mail, Contacts, Calendars>Your email account>Account>Outgoing mail server - tap the server name next to SMTP and check in the primary server and make sure your username and password are entered and correct - even if it says that the password is optional.

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My iPad first gen (iOS5.1.1) won't connect to my home WiFi suddenly. It's worked fine for years but just stopped. All other devices do connect to the WiFi. Now, the iPad does connect to the WiFi at my workplace. Ideas on this?

My iPad (first generation iOS5.1.1.1) quit connecting to my home WiFi recently after years of being able to. All other devices in my home connect fine. I have taken every step I can find to try and remedy things including restoring my iPad to factory settings. Still nothing - when it tries to connect to my network it just spins. I took my iPad to work and it connected to the WiFi there just fine. Came back home, no good. After talking with my local Mac supplier they've suggested that maybe my router is the cause. I've unplugged it several times for lengths of up to an hour but that still isn't getting things working again. Any ideas?

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
iOS 6 Wifi Problems/Fixes
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

GMail and the Apple Mail app

The Apple Mail app will occasionally throw out an error about being unable to use the SMTP server (GMail hosted). When this happens, mail is essentially useless. The 'Quit' option is grayed out in the menu and I have to go in via the terminal to get the PID and kill the app. This didn't happen when we were on Verizon email. I created GMail accounts for my family about a year back and it's been happening ever since - not often, but about once a month.
One theory I have: when I'm at work, I'll check our home GMail from the web interface. If my wife is at home checking email with the Apple app, I wonder if we are running into some kind of contention issue.
Anyone else seen this?
Thanks for your help.
Bob Ess
Sachse, Texas

Hi there Bobby,
You may want to keep this article handy for the next time you are experiencing issues with your mail
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/TS3276
- Griff W.

I run a mac air on a single user account but multiple people using it, which is ok for the situation. All have their accounts in the apple mail app. what is missing for me is a separate password to access the mail account. otherwise anyone can see anyones

I run a mac air on a single user account but multiple people using it, which is ok for the situation. All have their accounts in the apple mail app. what is missing for me is a separate password to access the mail account. otherwise anyone can see anyones
Any clue, how i can add a mail account to apple mail app, but with separate password / pin to open it.
Years ago there was a program called mail switcher which added this functionality, but thats gone.
cheers
Tom

They would have to be logged in as separate users in order not to see your account in Mail. Whatever accounts put in Mail under your account will show up. All mail accounts usually have there own user and password. The only thing you can do is to remove the password from Keychain and take the account offline so you don't keep getting prompts for passwords each time it checks for mail.
Not a great solution.
Best way is to give the other user their own user account with their own mail and enable fast user swithcing to log between the different users if all access the computer frequently.

When we attach photos to an email in the Apple Mail app, the photos appear tiny on gmail accounts.

When we attach photos to an email in the Apple Mail app, the photos appear tiny on gmail accounts. They are unable to download the file as the size sent. We have tested this in multiple gmail accounts and we have tried sending as different sizes and actual size with no difference. Other photos attached in other ways come through fine. This seems to be a a result of the recent iphotos to photos app update.
Please advise on if this is a bug with how mail is ending the photos or how gmail is receiving them.

Try using Mail as the email client for iPhoto and see if that will fix the problem:

I'm trying to purchase extra content on some of my apps and it says "contact iTunes support to complete this transaction." how can I fix this? My credit card is valid and I've made extra content purchases before and it's worked.

I'm trying to purchase extra content on some of my apps and it says "contact iTunes support to complete this transaction." how can I fix this? My credit card is valid and I've made extra content purchases before and it's worked.

As I replied in your duplicate thread, these are user-to-user forums, you are not talking to Apple here.
You can contact iTunes support via this page :http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then probably Purchases, Billing & Redemption

I get this message on my Facebook news feed when someone posts a YouTube video. Don't know why. It's worked fine for years. I am using Safari on my iPad. If I use the Facebook app it works fine. Any thoughts. Thanks, Access Denied You don't have

I get this message on my Facebook news feed when someone posts a YouTube video. Don't know why. It's worked fine for years. I am using Safari on my iPad. If I use the Facebook app it works fine. Any thoughts.
Thanks,
Walid
Access Denied
You don't have permission to access "http://fbexternal-a.akamaihd.net/embed/?" on this server.
Reference #18.3555facd.1362007289.6945153f

Same thing on mine, it just started happening last weekend.

We reading an email in the Apple mail app., what is the button at the bottom and in the middle for? Where is the button to delete an email?

How do I delete an email that I am reading while using the Apple email app? The is a icon at the bottom in the middle of the email, but I don't think it is a delete button.

Tap the trash can icon.
iPhone User Guide (For iOS 6 Software)
Page 53.
Regards.

My ipod wont let me buy apps etc... keeps saying this is the first time this device has been used and to sign in and answer security questions. I have had this account for years but cant remember the answer to the security questions. How can i fix it?

My iPod touch wont let me buy anything, i've beem using this account for a couple of years and now it says that this is the first ime this id has been used on my device... it's not.... and to sign in and answer security questions. i cant remember the answers to the questions. How can i fix this without making a new account and losing all my stuff???

From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT4539 Is there any way to auto-start the Apple mail app?

Our company offers a 7/24 service where a user can leave a voice mail in our system and our mail server will send an urgent mail message to the iPhone of the employee on duty so it can be handled in a timely manner. The problem we are having is that if someone turns off their phone and starts it again (or if the user opens the running apps window and shuts down the mail app), the users are not getting those urgent emails.
While I understand having an auto-starting app would be undesirable, since every developer might start activating that feature, does Apple iOS6 have any way to tell the mail app to restart on iPhone boot? We have a few people using other smartphones with a competing O/S that sounds similar to "asteroid" ;-) and the mail appears to be always operational, even if you shut down the app.

And be sure to set up Notifications for mail so the phone will beep, buzz, flash, whatever when a message comes in.
One issue though (discussed elsewhere): the phone will only Notify once. If you didn't hear or see it, there won't be any further warning (unlike, say, Blackberry's flashing LED). You're gonna have to grab the phone and at least bring up the lock screen to see if there are any notifications queued up.

I have iphone 5c. Having email problem. Does not delete emails showing in inbox from date 8/27 thru 9/23. When deleted, these same emails repopulate in inbox. What is going wrong? How do I fix the problem?

Ihave iphone5c. Does not permanently delete emails showing in inbox. When they are move to Trash then inbox at first shows empty. However if you leave Mailbox and return then all the emails that were previously deleted and now repopulated in Inbox. I have tried various things like marking them "read" before deleting, then moving them to Trash, and they still return. What is going wrong and how do I fix the problem?

What your describing sounds lot like Nortons anti virus, but other do it to.
Multiple copies of the same email over and over are almost always anti virus incoming mail scanning. Turn off scanning and the problem goes away turn it back on and it resumes.
My guess is that your filter issues, and search problems are also related to this uniquitous and most ignored security tool that messes up far more than it should..
Deleting the index
I assume you mean the global-messages-db.sqlite. if you don't close Thunderbird and delete it now. Searches will be incomplete until it rebuilds and the time to do that will have a lot to do with how much mail there is and how busy the computer is.
Now create an exclusion in your anti virus program for the Thunderbird profile folders. My guess is it is trying to scan the files in your profile every time Thunderbird tries to open them and generally turning things into a tug of war, which Thunderbird looses as it just does not wait around if files are locked. It expects exclusive access to it's files immediately, not in 10 minutes when the anti virus has done it's thing. So things get added to the index but not removed. Mails don't move as the destination or source file is "in use" etc.

TA44551 Just recently my ipod nano's battery seemed to stop working? I plug it into a charger, the ipod says it's charged, but when I take it off the charger, the screen goes black. What's going on? How can I fix it?

Just recently my ipod nano 4th generation's battery seems to be messed up? I plug it into the charger and the ipod says it's charged, but when I take it off the charger, the screen goes black. What is going on and how can I fix it? I'm really sad because it happened so suddenly.

Yes. The battery appears to be shot and in need of a replacement. This can either be done by Apple or a third party repair company.
http://www.apple.com/support/ipod/service/prices/
You can Google "iPod battery replacement" for third party service centers.
B-rock

Marking "Junk Mail" on the Apple mail app.

I have my Yahoo! mail synced with the Mail app on my iPhone. I have filters set but, every so often I'll get a few spam email. The app does not allow me to mark it as spam or move it to the "junk" folder. The only way of doing this is by going on the Yahoo! Mail app and marking it on there. Is there another way to mark spam emails? I really don't want to have an extra app just to mark spam emails.

I have emails coming in from two services. BTinternet.com has an effective automatic filter, so does my iMAC. but when mail arrives from MobileMe it does not appear to be filtered. How do I get the host server to weed out junk?
advice welcomed,
Mike

Server unavailable I keep getting this message on my iPad 2 whenever I try to access the internet, in any program or app. It happens for both cellular and wi-fi. What's going on? How can I fix it?

Server unavailable. All internet, wi-fi and cellular. iPad2

Hello, susan9941.
Thank you for visiting Apple Support Communities.
I understand you are not receiving internet via Wi-Fi or through your carrier. Start with a reset of your network settings: Tap Settings > General > Reset > Reset Network Settings. Reconnect to your network and test. If the issue persists, try going through the steps in the two articles below.
iPhone cellular data connection issues
http://support.apple.com/en-us/HT201415
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/en-us/TS1398
Cheers,
Jason H.

How to set up an iCloud email with the Apple Mail app

If your computer does not automatically setup up your iCloud email app then you will have to set it up manually using these mail server settings:
It worked on my MacBook Running OS X 10.6.8
support.apple.com/kb/HT4864
(You may have to copy and paste the link instead of clicking on the link)

Plug it in, and if desired, set it up in the Displays pane of System Preferences.
(59734)

My iPhone 5 suddenly stopped opening the Apple Mail app. It had worked flawlessly for years, but just stopped. It worked on my iPad, and of course on the computer. What's going on, and how do I fix it? I've turned the phone on and off several tim

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