My Iphone 5c was brand new and haven't been dropped or anything,after a week or so my Iphone 5c presented a blue screen and shut down .....I restarted it like people said but it doesn't work.And now my Iphone 5c doesn't turn on at aLL
My Iphone 5c was brand new and i got it for my birthday.After a week it began giving me blue screens.I searched online and restarted it ,retored it and etc.Now after 10 tries my Iphone5c does not turn on at all.Now I am freaking out.There is no Apple store close by so Im screwed....I really need help
Hi mgarcia3,
If you are having an issue with
As someone who uses my iPhone almost constantly I can certainly understand how you would be upset to have it not be able to even turn on. Let's see if we can get you back up and running.
I would suggest that you troubleshoot using the steps in this article -
iOS: Not responding or does not turn on - Apple Support
Be sure to note the last step -
If the above steps do not resolve the issue, contact Apple.
Thanks for using Apple Support Communities.
Best,
Brett L
Similar Messages
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My iPod was working just fine, and then when I went on YouTube, it flashed a blue screen (for like one minute) and then restarted and shut down. Should I be worried? What happened?
My new iPod 5th gen did the same! I think it might be a YouTube and iOS connection glitch
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I have an iPhone and when I got it, I had a Toshiba laptop. Now I have a MacBook Pro, but when I try to wi-fi sync my iphone and new computer, it doesn't work because on my iphone it is still trying to sync with my old computer. How I can fix this?
Move the content from the old computer to the new computer.
Sync the iPhone via cable to the new computer and enable Wi-Fi syncing.
It should now be possible to sync via Wi-Fi to the new computer. -
I had to change my Apple ID and password in itunes. Now my icloud doesn't work and I can't update my apps on my iPhone. I have looked at suggestions on the community pages and apple suggestions but none of them are relevant to iOS 8.1.2
icloud just keeps bringing up my old email address & asking for my old password which doesn't exist anymore and when I try to sign out of icloud it wants my old password, when I tried to change my primary email back to the old one it wants me to verify it through an email address that doesn't exist. Please can you help me sort out this nightmare.Hi skippy2012trev,
Welcome to the Apple Support Communities!
I understand that you updated your Apple Id and password but now you are being prompted for the old information in iCloud. You are on the right track by changing the Apple ID back to the previous email address temporarily so that you can sign out. You should not need to verify the email address. After you edit the Apple ID back to the old email address and then sign out of iCloud on your iPhone, edit the Apple ID back to the address you would currently like to use. There is no need to change the password again, only the email address, unless you prefer to update the password again.
If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
Enter the password for your previous Apple ID.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Return to Settings > iCloud and sign in with your new Apple ID.
Cheers,
Joe -
I try to update ios to 6.1 but it doesn't work and now iphone gone to factory mode from initial stage and upon when am connecting to itune its not getting thru, kindly advice
From the Firefox help files;<BR><BR>
Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches. -
My new ipod touch 4g that i just got is running extremely slow and the apps crash alot. I have about 10gb left out of 16 gb. When i got it, it was brand new, and ran like how it is now. I was just wondering if this could be some sort of defect?
My new ipod touch 4g that i just got is running extremely slow and the apps crash alot. I have about 10gb left out of 16 gb. When i got it, it was brand new, and ran like how it is now. I was just wondering if this could be some sort of defect?
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Hi, Plz help me find my stolen black iPhone5, I just bought it unlocked with 1200$ to be worked in Egypt and it was stollen from my luggage at JFK Airport in NYC. It was brand new and the box is sealed. It's serial no# is 013330002557961. Plz help me for God's sake.
no way to track phone i the box. I doubt u can track it period.
Thats some low stuff though. What Airport where u in. I bet NYC or Chicago -
After I have upgraded to the new iOS 6.1.2, the email software doesn't work and is not downloading. While before it was working fine.
How to fix this?There seems to be massive amounts of problems with every aspect of iOS 6. From what I understand all you can do is try and reset your device and pray that Apple bequeaths working software next time or allows users to revert to iOS 5 while they search for someone who knows what they are doing. Perhaps you will need to use an alternate email app until then? (Although, Gmail seems to be the only one that works properly)
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How can I activate an old version of Photoshop that I've loaded on my new tablet? The web activation doesn't work, and when I call the number, it says it's not being used anymore. Meanwhile, I'm down to 13 days till it stops working due to not being activated. HELP? I really need to continue using this product for my home business.It works fine not activated but the threat is that it will stop working in 13 more days if I don't get it activated, and none of the activation methods they list seem to work.
The new serial number is to the right of your chosen download.
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When I try to connect my newly restored iPhone 4 with iOS 7 on it to iTunes, it doesn't work and tells me "We could not complete your iTunes Store request. The network connection was reset." My network connection is working perfectly fine.
Hello donnafromwakefield,
The article linked below details steps that can help restore your computer's ability to connect to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/en-us/TS1368
Cheers,
Allen -
've gotten 60 or 70 messages that that my iCloud doesn't work and to select preferences. The message says I will get an email to verify but I never get an email. I've checked old email, blocked email, and have low filters on emails. Any ideas?
Hey CarolinQc,
Thanks for the question. The symptoms you are experiencing can result from an Apple ID address that has been changed prior to signing out of all of the services. Before you change the email address associated with your Apple ID, you’ll want to sign out of all services to avoid this. As a fix, you can temporarily change your Apple ID back to the old address:
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
1. Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
2. Go to Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
- Scroll down and tap Delete Account, then tap Delete to confirm.
- Tap “Keep on My [Device]” or “Delete from My [Device].” In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
- Enter the password for your previous Apple ID.
3. Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
4. Return to Settings > iCloud and sign in with your new Apple ID.
Additional Information:
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796
Thanks,
Matt M. -
I need a refund on my books I purchased from itunes because my ipod will not support them. I was on the apple chat last night and they tried to help but it did not work and they told me my ipod was to old to support them. I was wondering how do I get the refund on them?
Try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
My iPhone apps wouldn't open they just blink for a second and the home screen comes back again...i tried installing a free app from the AppStore but it didn't work and also tried resetting the iPhone but ddnt work as well please help what do i do??
Oh my gosh I had the EXACT same problem, and for ages I couldn't figure out how to fix it until today. Here's what I did:
First I went onto my computer, opened itunes, and un-installed tumblr, vine and kik. These were the apps I was having problems with (it said I had them on my phone but, like you, they didn't show).
Then I went to the itunes store, searched for each one, and it said I could update them so I did (just FYI: for tumblr a window popped up saying "please click ok to confirm you are 17 years or older", so I did that also)
When I went back to my phone and tried installing them again (still on my computer), it worked!
I hope this helps, because it was incredibly frustrating. Good luck! -
When I try to eject my ipod after sync I get the following message:The iPod cannot be restored because it contains files that are in use by another application.". I tried to restore but it doesn't work and I get the same message
Go to your computer's System Tray and try ejecting. If you can't eject, there is an application that is trying to access your iPod.
Go to http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx and download ProcessExplorer.
Go to http://support.microsoft.com/kb/555665 and follow the instructions under Resolution.
Note that this is a good, general process any time you can't access any file.
In my case an update to RealPlayer installed a program called RecordingManager that was accessing my iPod. -
Iphone power button doesn't work and LED is on
Have a black 64gb iphone 4s, (ios 6.1.3), no case - for about 1yr4mo. last week i fell asleep on the phone and when i woke up, the power button wasn't working. I left the phone plugged in for the rest of the night, and when i got up it was working again. Last night I once again fell asleep on my iphone, and woke up to find both the power button not working AND the LED light is stuck on... its kind of like at maybe 5% brightness. I put the phone in a bag of rice for the rest of the night, but this morning now, the light is still on and LED still on. Phone never officially got wet, but I suspect there was enough moisture to potentially cause problems.
phone is out of warranty and i'm trying to figure out how long i wait until i start poking around at it to see if i can do anything with it...
anyone have any ideas?Hi, bruno7.
1. Have you tried "Mac OS: Apple Pro Keyboard Shortcuts for Shut Down and Restart"?
2. What changes did you make to your Mac before this problem arose?
3. Are you using FruitMenu? If so, check for updates, disable it, or uninstall it.
4. After you next shut down, run the procedure specified in my "Resolving Disk, Permission, and Cache Corruption" FAQ. Perform the steps therein in the order specified.
5. An errant Startup or Login Item maybe the cause. My "Troubleshooting Startup and Login Items" FAQ can help you pin that down if such an item is causing the problem.
6. If none of the above, when you attempt to select Shut Down or Restart from the Apple menu and nothing happens, immediately check the ends of these Console logs for clues.
Good luck!
Dr. Smoke
Author: Troubleshooting Mac® OS X
Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:
I may receive some form of compensation, financial or otherwise, from my recommendation or link.
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