My iphone 5s isn't turning on and its not charging. i have my legit charger that came with my phone and after 6 months it stopped working, i even have a charging case and that wont charge i. I tried cleaning it but still nothing! some please help

A few days after i've updated to iOS 8.1.1 my iphone 5s died and isn't turning on and its not charging. i have my legit charger that came with my phone and after 6 months it stopped working, i even have a charging case and that wont charge it. I google searched the problem and tried cleaning the charging port but still nothing! some please help

Please make a Genius Appointment and take it in for service.
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit

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  • I have been trying...but still failed! Please help...

    Here is my java code:
    public class BPUSBFinger200 {
      private final static BPUSBFinger200 instance = new BPUSBFinger200();
      static {
        System.loadLibrary("lib/BPUSBFinger200");
      private BPUSBFinger200() {
      public static BPUSBFinger200 getInstance() {
        return instance;
      public static native void getFeatureFromFingerReader200(String
          fingerPrintImageFile, String fingerPrintFeatureBinaryFile);
      public static void main(String arg[]) {
        BPUSBFinger200 instance = BPUSBFinger200.getInstance();
        instance.getFeatureFromFingerReader200("image.bmp", "feature.bin");
    }My autogenerated header file:
    /* DO NOT EDIT THIS FILE - it is machine generated */
    #include <jni.h>
    /* Header for class BPUSBFinger200 */
    #ifndef _Included_BPUSBFinger200
    #define _Included_BPUSBFinger200
    #ifdef __cplusplus
    extern "C" {
    #endif
    /* Inaccessible static: instance */
    * Class:     BPUSBFinger200
    * Method:    getFeatureFromFingerReader200
    * Signature: (Ljava/lang/String;Ljava/lang/String;)V
    JNIEXPORT void JNICALL Java_BPUSBFinger200_getFeatureFromFingerReader200
      (JNIEnv *, jclass, jstring, jstring);
    #ifdef __cplusplus
    #endif
    #endifHere is my c file, generated by vc++ 6 and added with my codes:
    // BPUSBFinger200.cpp : Defines the entry point for the DLL application.
    #include "stdafx.h"
    #include <jni.h>
    #include <stdio.h>
    #include <stdlib.h>
    #include <iostream.h>
    #include "BPUSBFinger200.h"
    #include "bpusb200finger.h"
    #define   W          352
    #define   L          288
    #define   BUFFERSIZE          W*L
    #define   FEATUREBUFFERSIZE          0x1200
    #define   FILEHEADSIZE          0x436
    static  unsigned  char  data[FILEHEADSIZE]={
    0x42, 0x4d, 0x36, 0x30, 0x01, 0x00, 0x00, 0x00, 0x00, 0x00, 0x36, 0x04, 0x00, 0x00, 0x28, 0x00,
    0x00, 0x00, 0x60, 0x01, 0x00, 0x00, 0x20, 0x01, 0x00, 0x00, 0x01, 0x00, 0x08, 0x00, 0x00, 0x00,
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    0x12, 0x00, 0x13, 0x13, 0x13, 0x00, 0x14, 0x14, 0x14, 0x00, 0x15, 0x15, 0x15, 0x00, 0x16, 0x16,
    0x16, 0x00, 0x17, 0x17, 0x17, 0x00, 0x18, 0x18, 0x18, 0x00, 0x19, 0x19, 0x19, 0x00, 0x1a, 0x1a,
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    0x5a, 0x00, 0x5b, 0x5b, 0x5b, 0x00, 0x5c, 0x5c, 0x5c, 0x00, 0x5d, 0x5d, 0x5d, 0x00, 0x5e, 0x5e,
    0x5e, 0x00, 0x5f, 0x5f, 0x5f, 0x00, 0x60, 0x60, 0x60, 0x00, 0x61, 0x61, 0x61, 0x00, 0x62, 0x62,
    0x62, 0x00, 0x63, 0x63, 0x63, 0x00, 0x64, 0x64, 0x64, 0x00, 0x65, 0x65, 0x65, 0x00, 0x66, 0x66,
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    0x6e, 0x00, 0x6f, 0x6f, 0x6f, 0x00, 0x70, 0x70, 0x70, 0x00, 0x71, 0x71, 0x71, 0x00, 0x72, 0x72,
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    0x7a, 0x00, 0x7b, 0x7b, 0x7b, 0x00, 0x7c, 0x7c, 0x7c, 0x00, 0x7d, 0x7d, 0x7d, 0x00, 0x7e, 0x7e,
    0x7e, 0x00, 0x7f, 0x7f, 0x7f, 0x00, 0x80, 0x80, 0x80, 0x00, 0x81, 0x81, 0x81, 0x00, 0x82, 0x82,
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    0x8a, 0x00, 0x8b, 0x8b, 0x8b, 0x00, 0x8c, 0x8c, 0x8c, 0x00, 0x8d, 0x8d, 0x8d, 0x00, 0x8e, 0x8e,
    0x8e, 0x00, 0x8f, 0x8f, 0x8f, 0x00, 0x90, 0x90, 0x90, 0x00, 0x91, 0x91, 0x91, 0x00, 0x92, 0x92,
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    0xfe, 0x00, 0xff, 0xff, 0xff, 0x00
    BOOL APIENTRY DllMain( HANDLE hModule,
                           DWORD  ul_reason_for_call,
                           LPVOID lpReserved
        return TRUE;
    * Class:     BPUSBFinger200
    * Method:    getFeatureFromFingerReader200
    * Signature: (Ljava/lang/String;Ljava/lang/String;)[B
    JNIEXPORT void JNICALL Java_BPUSBFinger200_getFeatureFromFingerReader200
         (JNIEnv * env, jclass object, jstring imageFile, jstring featureFile) {
         unsigned char *image;
         unsigned char *feature;
         const char* imageFileName = env->GetStringUTFChars(imageFile, 0);
         const char* featureFileName = env->GetStringUTFChars(featureFile, 0);
         FILE* stream;
         image=(unsigned char*)calloc(BUFFERSIZE,sizeof(unsigned char));
         feature=(unsigned char*)calloc(FEATUREBUFFERSIZE,sizeof(unsigned char));
         stream=fopen(imageFileName,"wb");
         fwrite(&data[0],sizeof(char),FILEHEADSIZE,stream);
         fclose(stream);
         GetFeatureFromFingerReader200(image, feature); 
         stream=fopen(imageFileName,"a+b");
         fwrite(image,sizeof(char),BUFFERSIZE,stream);
         fclose(stream);
      /////store  the  features  into  the feature file;
         stream=fopen(featureFileName,"wb");
         fwrite(feature,sizeof(char),FEATUREBUFFERSIZE,stream);
         fclose(stream);
         env->ReleaseStringUTFChars(imageFile, imageFileName);
         env->ReleaseStringUTFChars(featureFile, featureFileName);
         free(image);
         free(feature);
    };VC++ 6 compiler did not give me any error making the BPUSBFinger200.dll.
    The problem occured when I run the java program.
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    java.lang.UnsatisfiedLinkError: G:\Java_Projects\bpusbfinger200\lib\BPUSBFinger200.dll: Can't find dependent libraries
         at java.lang.ClassLoader$NativeLibrary.load(Native Method)
         at java.lang.ClassLoader.loadLibrary0(ClassLoader.java:1560)
         at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1485)
         at java.lang.Runtime.loadLibrary0(Runtime.java:788)
         at java.lang.System.loadLibrary(System.java:834)
         at com.ebs.bpusbfinger.BPUSBFinger200.<clinit>(BPUSBFinger200.java:7)
    Exception in thread "main"
    I have a sample program that was written in C++ by the manufacturer of the device "Finger Print Scanner", and the source code and all the project files in VC++ 6 was included. It ran very well. So I copied all the dll be it the ones that I needed or not to my lib/ dir, but my java program still didn't run.
    It looked to me like I was missing some dll, so I checked with vc++ 6 and located the "external dependencies" part at the file view browser, and found out three header files: "bpusb200finger.h", "jni.h", "jni_md.h" and "basetsd.h". Did that mean anything?
    I am sorry because this problem might have been solved by someone already, but I have tried searching the forum and tried the solution proposed by the community but I still can't get my java program works.
    Can someone help me? It is very urgent.....
    Thanks.
    Chris

    Thanks for the quick response.
    Yes, now I got it solved, but new exception caugnt:
    java.lang.UnsatisfiedLinkError: getFeatureFromFingerReader200
         at com.ebs.bpusbfinger.BPUSBFinger200.getFeatureFromFingerReader200(Native Method)
         at com.ebs.bpusbfinger.BPUSBFinger200.main(BPUSBFinger200.java:29)
    Exception in thread "main"
    here is the bpusb200finger.h:
    /*#ifndef __Bpusb200finger_h
    #define __bpusb200finger_h
    /* Revision Number 3.0.0.0 */
    /* ***** Copyright 2001-2002 BioPass, Inc. **********************/
    /* ***** All rights reserved. BioPass assumes no liability for **/
    /* ***** errors in any of the software it provides. ***************/
    #pragma once
    // VeriFinger ver3.3 version
    #define DLL_VER_33 MAKELONG(WORD(3),WORD(3))
    #define PASCAL      __stdcall
    #ifndef NULL
    #ifdef  __cplusplus
    #define NULL    0
    #else
    #define NULL    ((void *)0)
    #endif
    #endif
    #define  FALSE   0  
    #define  TRUE    1  
    typedef unsigned long  DWORD;
    typedef unsigned short  WORD; 
    typedef unsigned char BYTE;
    long PASCAL GetFeatureFromFingerReader200(unsigned char *Image, unsigned char *Feature); 
    long PASCAL CheckFingerPrintFeature(unsigned char *Feature1, unsigned char *Feature2, long iOperation);
    int  PASCAL  InitDevice ();
    int  PASCAL  SetValue(int  value);
    void  PASCAL  SettingVideoSource();
    void  PASCAL  SettingVideoFormat();
    long PASCAL  ASCIITOHEX(unsigned char * asciidata, unsigned char* hexdata);
    long PASCAL  HEXTOASCII(unsigned char *hexdata, unsigned char* asciidata);
    long PASCAL GetFeatureFromFingerReader200A(unsigned char *Image, unsigned char *Feature); 
    long PASCAL GetFeatureFromFingerReader200B(unsigned char *Image, unsigned char *Feature); 
    long PASCAL GetFeatureFromFingerReader200C(unsigned char *Image, unsigned char *Feature); 
    long PASCAL CheckFingerPrintFeatureA(unsigned char *Feature1, unsigned char *Feature2, long iOperation);
    long PASCAL CheckFingerPrintFeatureB(unsigned char *Feature1, unsigned char *Feature2, long iOperation);
    long PASCAL CheckFingerPrintFeatureC(unsigned char *Feature1, unsigned char *Feature2, long iOperation);
    long PASCAL GetFeatureFromFingerData(unsigned char *Image, unsigned char *Feature);
    long PASCAL GetFeatureFromFingerDataA(unsigned char *Image, unsigned char *Feature);   I din't think there was anything wrong in declaring my .h file and implementing my .cpp file, but it looks to me like the BPUSBFinger200.h has a problem.
    Please advice. I am beginner in JNI.
    Thanks.

  • HT1476 After update to either iOS 7.0.3 or 7.0.4, my iPhone 4S won't charge. I'm using charger and cable that came with the phone. Nothing else changed.

    I'm using charger and cable that came with the phone. Nothing else changed.
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    I've tried cleaning the connector with a little isopropyl alcohol, and blowing it out with compressed air. Though I can't be 100% certain, it's very unlikely my connector died exactly at the same time I was updating my phone. Especially since it appears I'm not the only one with this problem.
    And now, after the last hard reset, my phone doesn't even recognize the charger at all, or being connected with the USB cable to my MacBook Pro.
    I turned off my phone so when I go to the Apple Store it will power up one last time, but besides that I'm out of ideas.

    Just back from Genius Bar and two other people at my table had the same problem. Their 4Ss aren't charging either. One of them had a fried board according to the tech. At least my HW checked out OK. It just won't charge.
    The tech tried to tell me that it was because my connector was corroded, which I told him was kind of a weak argument since evidence points to that the update has something to do with it.
    They're seeing a lot of these and it looks like they already have a script.
    Luckily I had enough juice left to recycle it for like $180, so I picked up a 5S with a new 2 year.
    It looked to me like this is going to blow up pretty big. Like class action lawsuit big.
    If you have an iPhone 4 or 4S, and you haven't updated it to iOS 7, don't for now. See if a patch comes out that doesn't brick your phone. Or get an induction charger maybe? Don't just update and expect absolutely no problems because too many people are having problems right now.

  • HT4235 my iphone 4 wont connect to my laptop (windows 8) via usb but it will however register that it is there via 'photos' im not using the cable that came with my phone, does that affect the connection? i just want it to connect to my itunes again!!!

    my iphone 4 wont connect to my laptop (windows 8) via usb but it will however register that it is there via 'photos' im not using the cable that came with my phone, does that affect the connection?
    i just want it to connect to my itunes again!!!
    Thank you to anyone and everyone that manages to help!

    Hello webster995,
    Thank you for the details of the issue you are experiencing with your iPhone not appearing in iTunes.  I recommend following the steps in the article below to troubleshoot the issue you described:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • My iPhone says that my charger is not supported, but it's the charger that came with my phone. Is there any way I can solve this issue?

    My iPhone says that my charger is not supported, but it's the charger that came with my phone. Is there any way I can solve this issue?

    Try cleaning out the phone's port, of pocket fluff and such. Carefully. And check the mains adapter similarly, but less likely.

  • HT4623 Why do my iPhone cords for my 5 say it is not certified and may not work with this device? It's the same cord that came with my phone. The only difference is the iOS7 update.

    Why do my iPhone cords for my 5 say it is not certified and may not work with this device? It's the same cord that came with my phone. The only difference is the iOS7 update.
    Maps took me to the completely wrong side of town for a long standing business in town.

    Hello margmcarlson,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    Troubleshooting iPhone, iPad, and iPod touch accessories
    http://support.apple.com/kb/TS2634
    Restore iPhone, iPad, or iPod touch to its factory default state. You should rarely need to use this step with an accessory issue.
    Best of luck,
    Mario

  • Dears, i have purchased a new macbook pro with lion os, then after a while  for a notification to update the iPhoto app, and when i tried to update it said that unable to update, then i uninstalled it, then i tried to install it but it said these apps co

    dears, i have purchased a new macbook pro with lion os, then after a while  for a notification to update the iPhoto app, and when i tried to update it said that unable to update, then i uninstalled it, then i tried to install it but it said these apps connot be installed on this computer!!!!!
    what should i do
    this problem started to annoy me, as am not able to edit any photo.
    pls help ASAP

    Thanks a lot i followed the instructions for safe mode (i found out that i was pressing the C button after restarting) i did whats written there but the repair couldn't be performed so in addition i needed to re-formate the HD so i erased the volume and then repaired the disk--> quite disk utilities --> start the installation from the installation DVD.
    Thanks really appreciating your help

  • My phone wont power up and its not the battery or the software as ive updated all the latest versions to my pc, it gets to the apple on power on and switches off? halp!!!

    my phone wont power up and its not the battery or the software as ive updated all the latest versions to my pc, it gets to the apple on power on and switches off? help!!!!

    got no idea me like??

  • Hi, I have an iphone4 and all of a sudden none of the apps (except the ones that came with the phone) will open. The screen goes black then it goes back to the homescreen. Any ideas? Thanks in advance!

    Hi,
    I have an iphone 4 and all of a sudden none of the apps will work, except the ones that came with the phone. When I open them the screen goes black then it goes back to the homescreen.
    Also when I plug the phone into itunes it only gives me the option to either restore or eject the phone. Up until today I never had any problems, I sync it regularly and all the software (inc itunes) is up to date. The last time I backed it up was about a month ago when I got the phone, (a replacement as my other iphone4 had loads of problems) so I don't want to have to restore it and lose everything off it!
    Any ideas? Thanks in advance!

    Sounds like the device was dropped at some point and damaged as a result.
    Take it to Apple for evaluation and a replacement.

  • HT1476 when i plug my phone into the usb port with the apple charger that came with my phone i get an error msg say charging not supported by this device.   But when i use a gigaware (radioshack brand) usb charger, no error msg.  Why?

    when i plug my phone into the usb port with the apple charger that came with my phone i get an error msg say charging not supported by this device.   But when i use a gigaware (radioshack brand) usb charger, no error msg.  Why?

    - Try restoring the iPod, first from backup and then try to factory settings/new iPod to rule out a software problem.
    - Look at the dock connector on the iPod. Look for abnormalities like bent or corroded contacts, foreign material and broken or cracked plastic.
    - Could you have damaged something when you took the iPod apart and replaced the Home button?

  • My iphon 5 said "only compatible sim cards from a supported carrier may be used to activate iphone. please insert the sim card that came with ur phone or visit a supported carrier's store to receive a replacement sim card" what do i do???

    my iphon 5 said "only compatible sim cards from a supported carrier may be used to activate iphone. please insert the sim card that came with ur phone or visit a supported carrier's store to receive a replacement sim card" what do i do??? i leave in diferent country now!!!???(((

    in many countries to make phones seem less expensive
    carriers pay most of the phones price for the customer
    but this come at the cost of the phone only being able to work
    with the carrier this is called a sim lock
    the only people who can remove a sim lock is the carrier which
    the phone is sim locked to they been doing it like that for at least 20 years

  • HT4623 i tried to update my iphone4 to iOS 6 it restarted and got stuck. it being restarted since i have updated it and its not yet switched on. tell me what to do with this fish????

    i tried to update my iphone4 to iOS 6 it restarted and got stuck. it being restarted since i have updated it and its not yet switched on. tell me what to do with this fish????

    So what happened to the phone during the process?  It should have gone black and restarted a couple of times and there would have been a white progress bar as the update installed.  Sounds to me like you've downloaded the update file but not actually installed it.  The quickest way to see version of the software is installed is to go to Settings-General-About and check Version.

  • Why does only the USB cable that came with my phon...

    I recently acquired a Nokia Lumia Icon from Verizon.  I have a Lenovo Yoga Pro 2 computer running Windows 8.1 with the Windows Phone App for Desktop (WPA4D) installed.  I had a very difficult time getting my Icon to be seen by my computer when connecting it with one of the half dozen micro USB cables I have laying around.  WPA4D would not recognize it.  Then, I connected it using the USB cable that came with the phone, and WPA4D immediately recognized it.  Then I unplugged it and went back to a different cable - it was again not recognized.
    What is different about the USB cable that ships with the Nokia Lumia Icon?  If I want to order more, like from Monoprice, what do I order to get the same thing?  Why is Nokia (apparently) using some sort of proprietary cable??
    Thanks,
    Eric

    It is not proprietary.The charging/data cable for my GPS works.
    A lot of the cables are just for charging and that is all they are wired for and they don't even have the data pin. Full size USB cables are the same way.
    If I needed an extra I would get it from Nokia.

  • I lost the USB cable that came with my phone (wt19i Live With Walkman)

    I lost the USB cable that came with my phone (wt19i Live With Walkman). However, the charging power adapter still here.
    I don't have any other cable.
    My phone's USB port use Micro-B connector.
    If I buy a high quality USB cable with Micro-B connector, will it be compatible for both charging and data transfer?
    Is it necessary to buy the original Sony Ericsson USB cable? If yes, which model should I buy?

    http://www.sonymobile.com/gb/support/contact-us/
    Contact them and they should be able to help you
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