My iPhone 5s sounds stop working.i did not do anything it just stop working when I tried to turn on my music player all the sounds is not working I already check the volume and it is not also muted :( what happened can anyone solve my prob

Hello everyone my iPhone 5s sounds stop working.i did not do anything it just stop working when I tried to turn on my music player all the sounds is not working I already check the volume and it is not also muted :( what happened can anyone solve my problem please

Hey Kirby17,
Thanks for using Apple Support Communities.
If you are not getting any sound from the speaker, follow this article.
iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/ts5180
Ensure that there is nothing plugged in to the headset jack or the dock connector.
If the iPhone is in a protective case, make sure that the speaker port isn't blocked by the case.
Make sure that the speaker and dock port aren't clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush. Carefully and gently brush away any debris.
If an audio issue occurs when using a specific application, try testing other applications to see if the issue persists.
If the iPhone is paired with a Bluetooth headset or car kit:
Try turning off Bluetooth.
If you experience difficulties with the Bluetooth feature, follow these troubleshooting steps.
Restart the iPhone.
If restarting doesn't fix the issue, ensure that your iPhone is updated to the latest version of iOS.
If the issue is not resolved, please contact Apple Support.
Have a nice day,
Mario

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