My iphone recently started making me answer security questions. I do not know the answers and I was wondering if there is anything I can do. I cannot buy anything at all.
I am furious. Apple has just recently started making me answer secrurity questions. The problem is
I don't know the answers. I cannot buy anything. They said my since it was the first time purchasing on my phone that I had to. The thing is I have PURCHASED many things on my phone. Please HELP
Other people have also posted recently about being asked the questions despite it not being the first purchase on the computer or device.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570
Similar Messages
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security questions i do not know the answer to then please send me one some more please david adams
Please be aware that you are not communicating with Apple when you post in these forums. The only people who will reply to your posts are your fellow users.
As to your issue, go to:
https://appleid.apple.com/
If you've forgotten your answers, there should be a link just under the security questions fields where you can have a reset email sent to your Rescue email address. If the link for the email doesn't appear, as can happen if you didn't set a rescue email address or (apparently) have a .Mac email address, go here:
http://www.apple.com/emea/support/itunes/contact.html
to report the issue to the iTunes Store.
Regards.
Forum Tip: Since you're new here, you've probably not discovered the Search feature available on every Communities page, but next time, it might save you time (and everyone else from having to answer the same question multiple times) if you search a couple of ways for a topic, both in the relevant forums and in the Apple Knowledge Base, before you post a question. -
i got a new ipad and went buy music on iTunes and in is telling me that this is a new device on this account and wants me to answer some security questions I dont remember setting thes up and dont know the answers how do i reset the security questions
Click here and search the article for '2 out of 3' without the quotes; this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(74313) -
I can't make purchases on my iTunes acct as I am being asked to answer security questions I don't know the answers to...how do I get this reset so I can make purchases?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, and filling out and submitting this form.
(96612) -
OMG! I can't remember my security questions - answers. It won't let me schedule a call. And when I provided a rescue email address, it still made me answer the security questions I did not know! Can anyone help me get into Itunes so I can purchase music?
Using this link: http://support.apple.com/kb/HE57, click on:
Get Support
See All Products and Services
More Products and Services
Apple ID
Other Apple ID Topics
Use My Apple ID to Manage Security Questions
Then click on the box that says "Contact Apple Support"
This will give you a case number as well as the phone number to call when you are ready.
Cheers,
GB -
How do i reset my security questions if i dont know the answers?
How do ireset my security questions if i dont know the answers?
The Three Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
I'm trying to buy new music on iTunes, but I cant because it wants me to answer my two security questions that i dont know the answer to. I looked it up in customer service, but it says i need some rescue email that i never set up. Im confused and i just want to buy new music!
There is nothing that anyone in the forums can do for you. You have to contact iTunes Store Support about this now. You can email them from here. Click on iTunes Store support.
http://www.apple.com/support/itunes/contact/
Or you can try calling one of the phone numbers and ask for iTunes Support and explain what you are trying to do.
http://www.apple.com/contact/ -
how do i removel the silly security questions, i purchased music in the past and now it asking for them and i can't remember the answers. I dont like this feature if it remembers and verifys your password
Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
(90135) -
i recently bought a macbook pro and i made a new apple id. my last macbook had a different id as well and i was wondering if there's a way of transferring all my music from the other laptop to the new one without having to use my old apple id? if it makes any type of difference i have an iphone 5 so i tried transfering the music but it only transfered certain things and not my entire album.
Making a new Apple ID was the worst thing you could of done. This is very bad to do. Not sure why people do that. Your Apple ID is Your Apple ID. You only need one and it is best to only have one Apple ID for all apple devices.
Sorry I don't have any suggestions for you. -
I own a iPhone and I have in ÇáÇí Cloud account, but has been disabled worked ريستور and what worked device device is linked to the account books first and I am I do not know the account and password and wrote activation iphone and I am ready to prove that this device is not stolen any way you want
Apple does not participate in these forums. We're only users like you.
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I was wondering, is there an application I can download from the App Store that allows me to plug in a USB cord from my Iphone and print from any printer?
Sorry but no. iOS does not support connecting a printer via USB, only via WiFi, and without such support there's no way a developer can build an app to provide such capability.
Regards. -
apple id is disabled, to reset the password I do not know the email and security question. help what to do?
Hi ingaosk,
Thanks for the question. Based on what you stated, it seems like you did not receive the reset email. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
If you didn't receive your Apple ID verification or reset email - Apple Support
Thanks for using Apple Support Communities.
Cheers,
Mario -
I shot a short film with my iPhone via iMovie and I was wondering if there was any way to finish it on my iPad?
How to move Video into iPad, or transfer project:
https://discussions.apple.com/thread/3860083?tstart=240
There is a section in the help manual on transferring projects:
http://help.apple.com/imovie/iphone/1.3/index.html -
My camera broke on my Iphone, just the back part of the camera, the front one still works...anyways the back camera is just very blurry and foggy and I was wondering if there was an attachment I could buy to screw in to the top like the ones off Amazon?
Clean the lens first.
No add on is going to "fix" a broken camera if that is the case.
The only real solution would be to take the device to Apple for evaluation and possible replacement. -
I choose send reset secure question but did not receive the email to reset
I choose send reset secure question but did not receive the email to reset
If it doesn't arrive within a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(107119)
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