My iphone says disabled and connect to itunes but when i get on itunes it says the phone needs to be unlocked or it to work
my iphone says its disabled and to connect to itunes but when i do it says the passcode needs to be typed in and i cant type it because my phone is disabled
Type "unable to restore" into the search bar at the top of this page and read the resulting help article.
Similar Messages
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I forgot my iphone's password and it is disabled now because i tried so many times to open it. Now it's saying "your iphone is disabled and connect to itunes" i connected it to itunes and clicked restore. How long will it take for my phone to restore? Is it gonna be 24 hours?
It appears like there is maintenance or something affecting the iTunes server today. I recommend giving it a few hours and trying again. It shouldn't take that long to restore but from what I hear, there is definitely something going on with the iTunes server today.
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My iphone 6 is disabled and i do everything but when it is connected to the computer itunes recovery doesnt come up...... do i have to download itunes? i am using an HP desktop. Please help.
Yes, you need iTunes installed in order to restore your phone. If not installed on your computer, you need to download/install it.
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my IPod is disabled and says connect to iTunes but when I plug it in it says I need a password. I would put it in recovery mode but my home button doesn't work. any suggestions?
Use the method listed in this previous discussion for placing the iPod in Recovery mode without buttons
Turn on without Home/Power Button -
hi my phone is disabled and asking me to conect to itunes but when i conect to itunes it says can not conect as u have to type code first on ipone ....help pls
If the phone is actually working you can reset it fron the handset, but yours does not appear to be working. Be sure you are using a good cable and the cable is connected directly to a USB port on the computer (not a hub). Follow the instructions carefully in that link; the computer will not recognize the phone until it is in Recovery mode, and it's complicated to get it there. If you have followed the instructions exactly and it still is not recognized in iTunes. try removing and reinstalling iTunes: http://support.apple.com/kb/HT1925. If that still fails try a different computer, and also try restoring from DFU mode (Google is your friend).
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when i follow the steps it does it but when it gets to itunes it says 'iTunes could not contact the iPhone software update server because you are not connected to the internet' but i am connected to the internet ..?
Were you definitely connected to the internet at the time? If you don't have iOS 5 on your iPhone then the only way to update it would be via iTunes, once updated to the latest version of iOS you'll be able to update your iPhone without connecting to iTunes "over-the-air".
Before updating however it goes without saying to Backup your iPhone, this should happen by default upon connecting your iPhone to iTunes.
Regards,
Steve -
I have problem with my iphone as it is disable and need to get all my data as the phone needs at least 40 years to enable accessing it
If you have never connected the phone to iTunes and backed it up or used iCloud to backup your data, it is lost at this point.
The only way to get back into the phone is to restore it.
~Lyssa -
i have a iphone 3gs and recently I Erase All Contents and Settings, now my phone is asking me to update to itunes but when I do it comes up with the message...error 10.15, can someone please help?
Your headline says iPhone 3GS, but your text says 3G.
iPhone 3G is not compatible with iOS5. 3GS is. -
I have an Iphone 4 using ios 4.2.6 and need to upgrade to at least ios 4.3 or better yet ios 5. I have never received any update notices. I understand upgrades are through Itunes but when I go to Itunes downloads there is nothing there. Help!
Thanks, I tried this and it didn't work. I have a windows xp computer and connected the iphone to it. When I click on the iphone link that comes up under my computer i only get my iphone photos. No other options come up.
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My Ipad is saying it needs to connect to itunes but when i go onto itunes it says it can only be restored but it will delete all my memory. HELP!!
No other choice, you have to restore to use your iPad.
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I just bought a Mac Book Pro and the Appstore show one upgrade of iPhoto (9.2.1). I started a section with my Apple ID (the account that I have I use to iTunes) but when I try to update it says that there are upgrades available for other accounts and that I have to upgrade using the account that I used to buy iPhoto. What do I have to do to upgrade iPhoto?
Dear Katty,
Thank you very much for your answer! I have 2 Apple ID, and I have tried both of them and the problem continues. I founf several peolpe with the same problem in apple communities foruns and that really seems that there is some problem. I addded the links for 2 of those discussions.
https://discussions.apple.com/thread/3374419?start=0&tstart=0
https://discussions.apple.com/message/16628399#16628399
Do you have an idea of how can I solve this problem?
Thank you very much again.
Best regards,
Alfonso -
How do you retrieve a password when your Ipod say's connect to ITunes, but when you go on ITunes it says to unlock password?
You will need to do this:
iOS: Unable to update or restore -
My iPad has a message on it saying: "iCloud Backup. This iPad hasn't been backed up in 2 weeks. Backups happen when this iPad is plugged in, locked, and connected to Wi-Fi."
When I tap OK, nothing happens. The message doesn't disappear and I have no access to any of the other icons. I tried shutting down the iPad, but it won't even let me do that.
What do I do now?
Thank you!Welcome to Apple Support Communities
Hold Sleep and Home buttons for 10 seconds until the device restarts to perform a reset, so you will be able to use your device again -
My ipod touch is connected to the wifi but when I get on safari it says "cannot open page because not connected to internet." SOMEONE PLEASE HELP!!!!
- Reset the iPod:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
- Power off and then back on your router.
- Reset network settings on the iPod: Settings>General>Reset>Reset Network settings
- The troubleshjooting here:
iPhone and iPod touch: Troubleshooting Wi-Fi networks and connections -
I just changed my Apple ID and I verified it but when I try to login it says my Apple ID is not verified. Now I can't access my iTunes account at all. How can I fix this?
You need to click the link in the e-mail you received to verify.
Then you need to link the valid credit card info to your Apple ID if you want to download anything from Apple Store (iTunes, Apps and iBooks).
https://appleid.apple.com
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